Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,246 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hidden charges all over the place . Do not like the website design as it's got so many extra options to confuse things. For example it said to get medium flowers, +£5 and large+£10 but since those both appear as optional extras it appears as though the only choice when buying it to click on one price and automatically have to choose to pay the extra fiver for medium as it is unclear as to what size we were originally meant to be getting at the promised price. Just the standard feeling of another company taking anyone for what they can get.”

Helpful Report

Posted 1 year ago

Hello Miriam, Thank you for taking the time to share your feedback. I’m really sorry to hear that the pricing structure and website design caused confusion during your experience. I completely understand how frustrating it can be to encounter hidden charges and unclear options when placing an order. Your concerns about the website and pricing have been noted, and I assure you that we will work on improving the clarity of our offerings to make it easier for customers like you. We truly appreciate your insights, as they help us provide a better service going forward. Warm regards, Rosie

Posted 1 year ago

“Absolutely terrible site, paid £10 extra to upgrade to a 'large' bouquet and what turned up could hardly be described as small let alone large. For £37 its a disgrace what i got was £10 worth from local supermarket. What arrives looks nothing like the picture on their website and when I sent pictures to customer service I just got email back saying 'nope that's what you get' Buyers beware stick to local florist at least you then get what you pay for.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating it must have been to pay extra for a large bouquet and feel that it didn’t match the description or the photo on our website. I also apologise for the disappointing response you received from customer service. This is not the level of care we aim to provide, and your concerns should have been addressed more thoughtfully. We value your feedback and take it seriously. Warm regards, Katie

Posted 1 year ago

“Extremely dissatisfied customer. Will not be using again, even after reaching out to customer services who said that I should use the food packet to help the flowers grow and resemble the pictures. Erm, not quite sure how you think the foliage and stems are going to reproduce in number to reflect your own photos of a large bouquet! Sent as a gift to elderly mother, most definitely underwhelmed and last time I use the service.”

Helpful Report

Posted 1 year ago

Hello Felicity, Thank you for your feedback, and I’m very sorry to hear about your disappointment. I completely understand your frustration, especially as the bouquet was intended as a gift for your mother, and it didn’t meet the expectations set by the photos. We will feed this back to the appropriate teams. Warm regards, Katie

Posted 1 year ago

“Excellent website”

Helpful Report

Posted 1 year ago

Hello Eileen, Thank you for your wonderful 5-star review! We’re delighted to know that you found our website excellent. Your positive feedback truly motivates us to keep enhancing our services. If you have any suggestions or need assistance, feel free to reach out. Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Delivery time is not guaranteed the customer service has just told me about the flowers due to be sent “yesterday”. I wouldn’t recommend this company as it is not reliable. I am not happy with my purchase at all and will not use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m very sorry to hear about your experience. I understand how frustrating it must be for the flowers to arrive late, especially when delivery was expected on a specific date. While our standard delivery does not include a guaranteed time. I apologise if this was not communicated effectively, and for the disappointment this has caused. Your concerns have been noted, and I will ensure they are shared with the team to prevent similar issues in the future. I’m very sorry that we’ve let you down on this occasion. Warm regards, Tom

Posted 1 year ago

“Beautiful flowers. Easy website. Efficient accurate delivery times. Have used consistently over many years for UK family & friends from abroad. Thankyou!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that you've consistently enjoyed our flowers and found our website easy to use. Your continued support over the years means everything to us, and we’re glad we can help bridge the distance for you and your loved ones in the UK. If there's anything more we can do for you, just let us know! Warm regards, The Prestige Flowers Team

Posted 1 year ago

“Absolutely disgraceful customer service disgusting not bothered didn’t want to no…shame on you when your policy is if flowers are dated you get a refund..you don’t deserve the business”

Helpful Report

Posted 1 year ago

Hello, I’m genuinely sorry to read about your experience with our service. It's disheartening to learn that you felt neglected and that our policies did not provide the resolution you expected. Your concern regarding customer service is taken very seriously, and I understand the disappointment when things don’t go as planned. I can see that our team sent an email requesting some images of the bouquet and they are awaiting your reply. Warm regards, Katie

Posted 1 year ago

“I ordered a beautiful bouquet to wish a friend a speedy recovery from a breast cancer operation. The bouquet arrived 2 days late and the blooms were in a shabby condition. I have been in communication with Prestige but they don’t see anything wrong with the flowers in the photo I sent them! I am disgusted with their customer care, because they clearly don’t care. I will never use them again and will advise all my family and friends never to use them either if this is how they ‘deal’ with complaints”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your experience, especially since the flowers were meant to send a thoughtful message to a friend recovering from surgery. This is certainly not the service we strive to provide, and I completely understand your frustration. I apologise for the delay in delivery and the poor condition of the blooms. We take your feedback seriously, and I’m deeply sorry that our response didn’t meet your expectations. Your concerns about customer care are noted, and we will work to improve this aspect of our service. Warm regards, Katie

Posted 1 year ago

“I made 4 orders for Christmas deliveries. 2 of them made it. One was rerouted by royal mail and arrived 4 days late. The other was a total disaster resulting in my sister not receiving her Christmas gift despite ordering on 8 December for a 19 December delivery. The order has still not been delivered. The live chat was useless as it never connected me to anyone, I always got a message saying their agents were unavailable. Will not be using them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear about the issues you faced with your Christmas orders. It's completely understandable to feel frustrated when gifts don't arrive as expected, especially during such a special time. I apologise for the trouble caused by the delayed delivery and the lack of support through our live chat. Our live chat is closed today but we are available on emails and phones. Your feedback is invaluable, and I will ensure it is addressed as we strive to improve our service. Warm regards, Katie

Posted 1 year ago

“Flowers arrived water logged box , no water in flowers which have snapped and drooped”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for your review. I’m very sorry to hear about the condition in which your flowers arrived. This is certainly not the standard we aim to provide, and I completely understand how disappointing this must be. Please accept our sincere apologies for the waterlogged box and the condition of the flowers. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Tom

Posted 1 year ago

“Nice flowers delivered as requested, but were the incorrect smaller size, so not what I ordered. My christmas present therefore looked very modest, when I was sent the picture by my brothers family. Got a refund for the price difference, but had to ask that it was not paid on an prestige account as I did not want one. (As you end up with loads of unwanted marketing emails, and offers that are not always what they seem sadly) Will I order from them again? Probably not!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers you received were not the correct size. I completely understand how disappointing it must have been, especially for a Christmas gift. I’m glad we were able to refund the price difference, but I apologise for any inconvenience caused by the account setup and unwanted marketing emails. We strive to provide a smooth experience for our customers, and I’ll be sure to pass on your feedback to improve in these areas. Warm regards, Rosie

Posted 1 year ago

“My father recently passed and I was not able to be there. I sent a bunch of flowers with a vase to my mum. I visited a couple of days later and couldn’t have been more embarrassed by the shabby thin selection she had received. I wouldn’t have bought them from a petrol station”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear about your loss, and I can only imagine how difficult this time must be for you. I sincerely apologise for the disappointment caused by the flowers you received. It’s unacceptable that they did not meet your expectations, especially for such an important moment. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“AVOID AVOID I ordered flowers for next day delivery & 5 days later still have not been delivered All i was offered in return as compensation was £5.99 of of future orders Well why would i want a futerorder when you broke you failed to deliver the firstone Ridiculous company Please dont ask me to get in touch as i have been for several days with no solutionAlan”

Helpful Report

Posted 1 year ago

Hello Alan, Thank you for your review, and I sincerely apologise for the frustration you've experienced with your order. It’s disappointing to hear that we failed to deliver on time and that our compensation offer did not meet your expectations. Your experience matters to us, and I can understand why you would feel this way after not receiving your flowers. We are committed to resolving issues like this and have a dedicated team looking into your case. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“This is not for the first time when I send the flowers with you and it was always broken flowers and weak flowers delivered. This year I even payed 10£ extra hoping for better quality. Two are broken and all the rest withered. I want my money back.”

Helpful Report

Posted 1 year ago

Hello Luminita, Thank you for your feedback. I’m truly sorry to hear about the quality of the flowers you received. It’s disappointing to know that your expectations were not met, especially after you chose to pay extra for better quality. Your experience is important to us, and we take such matters seriously. Our customer support team have responded to your email. Best regards, Katie

Posted 1 year ago

“I found the website not clear. Not easy to maneuvuer. I wanted to look at my basket to check my selection, couldn't. Found it difficult to select flower together with the Christmas Hamper. It was a pain.”

Helpful Report

Posted 1 year ago

Hello Cherie, Thank you for your review. We appreciate you taking the time to share your thoughts, as it helps us identify areas for improvement. I understand how frustrating it must have been to navigate the site and check your basket or select items like flowers and a Christmas hamper together. We’re already working on making our website more user-friendly and intuitive, and I’ll ensure your feedback is shared with the team to prioritise these improvements. If there’s anything else we can do to assist you in the meantime, please don’t hesitate to reach out. Thank you again for bringing this to our attention. Warm regards, Rosie

Posted 1 year ago

“Fantastic service as in England and wanted to send flowers to sister THANKYOU”

Helpful Report

Posted 1 year ago

Hello Sue, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our service to be top-notch while sending flowers to your sister in England. Your appreciation means a lot to us, and we’re delighted to have been part of creating a special moment. We look forward to helping you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Ordered a lovely bunch of flowers for my girlfriend, but was VERY disappointed! On arrival there was only two pieces of foliage, nothing like the website picture, and one was missing shapen and didn't sit right and stuck out to the side , looked awful. Then after 5 days, TWO roses died and the warped piece of foliage was dying ( pics will be added) Bitterly disappointed and will use Tescos finest in future as FAR better, at half the cost! Ps Funnily enough, pics won't upload so you can't see how bad they are ! Very very poor”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for sharing your thoughts with us. I’m truly sorry to hear about your disappointment with your recent order. It’s disheartening to know that the flowers didn’t meet the standards you expected and that some of them have not lasted as they should. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best regards, Tom

Posted 1 year ago

“Disappointing. Flowers were delivered in turned over box, soil spilt, bulbs exposed and basket in disaray.”

Helpful Report

Posted 1 year ago

Hello Debbie, Thank you for sharing your experience with us. I’m truly sorry to hear about the condition in which your flowers were delivered. It’s disappointing to know that the packaging did not meet our usual standards, and I understand how frustrating this must have been for you. Your feedback is invaluable, and we will be reviewing this situation to ensure we improve our service in the future. Please feel free to reach out directly, and we will do our best to make this right for you. Best regards, The Prestige Flowers Team

Posted 1 year ago

“Ordered online at 1025pm when the order went through the delivery address was changed to the payment address to which they replied sorry about the problem. I emailed them straight away and phoned as soon as the telephone opened at 9am to be told hard luck the order is on its way to the payment address and the order cannot be cancelled. Do NOT use this company”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for taking the time to share your experience. I'm really sorry to hear about the issues you faced with your order and the confusion regarding the delivery address. We understand how frustrating it can be when things don’t go as planned. While we aim to provide the best service possible, it’s clear we fell short in your case. Your feedback is important, and we will review this situation to improve our processes moving forward. Best regards, The Prestige Flowers Team

Posted 1 year ago

“Flowers now 3 days late - a rubbish organisation - useless using Royal Mail to deliver. Can get no useful info. from Prestige Flowers - only replies from an automated BOT. Will never use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I sincerely apologise for the frustration you've experienced with the late delivery of your flowers. We understand how important timely service is, and it’s disappointing to hear that we didn’t meet your expectations. I also regret that you have not received helpful information from our team. We aim to provide personal support and it's unfortunate that you felt the response was automated. I will feed this back to the appropriate team members. Best regards, The Prestige Flowers Team

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,246 reviews