Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,143 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered flowers as I have many times but they were left in a Royal Mail hub for 3 days, arriving late and in poor condition. Prestige Flowers have offered a replacement bouquet free of charge. Their flowers are always of a high standard and customer service is excellent.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback and for your understanding regarding the delay. I’m really sorry to hear that the flowers were left at a Royal Mail hub and arrived in poor condition. We strive to ensure our bouquets arrive in perfect shape, and it’s disappointing when issues like this arise. I’m glad to hear that our team has offered a replacement bouquet and that you’ve had positive experiences with our flowers and customer service in the past. We truly appreciate your continued support and patience. If you need any further assistance or have any more feedback, please don’t hesitate to reach out. We’re here to help and ensure you’re completely satisfied.

Posted 1 year ago

“If i cud leave no stars i would...dont expect your order to be delivered on day that u ask cos it wont happen...please avoid at all costs absolutely disgusting service”

Helpful Report

Posted 1 year ago

Hello Michaela, Thank you for your feedback. I'm truly sorry to hear about your experience. We strive to meet our customers' expectations, and it's clear we fell short in your case. Your comments are taken seriously, and we will work on improving our delivery process to ensure this doesn't happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“DO NOT USE. On two occasions now this company that promises flowers to be delivered on a special occasion have been delivered the next day. They will not help you just repeat the terms and conditions that a company that is supposed to provide a gift for a special occasion can’t actually manage to deliver it on that date. Be careful when ordering and don’t believe the 100% satisfaction guarantee it’s just a credit return of the delivery cost. If you want flowers to show up don’t use this company.”

Helpful Report

Posted 1 year ago

Hello Christopher, Thank you for taking the time to leave a review. I'm very sorry to hear about your repeated negative experiences with our service. We understand how crucial it is for flowers to arrive on a special day, and it's disappointing that we failed to meet your expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We apologise for any frustration caused by our delivery process and customer service response. Your feedback is important, and we’ll be reviewing our practices to prevent this from happening again. Thank you for bringing this to our attention, and we regret any inconvenience caused. Warm regards, Rosie

Posted 1 year ago

“Veey happy with the ordering process. Next day delivery is fantastic! Easy to use wevsite with additiobal extras including birthday card and gifts.”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for your great feedback! I’m thrilled to hear that you’re happy with the ordering process and our next-day delivery service. It’s wonderful to know that you found our website easy to use and appreciated the additional extras like birthday cards and gifts.

Posted 1 year ago

“Absolutely awful, flowers for a 50th were not delivered. I have requested a full refund but it's not the point.”

Helpful Report

Posted 1 year ago

Hello Dave, Thank you for your review. I'm truly sorry for the disappointment and frustration this has caused, especially for such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Best wishes, Rosie

Posted 1 year ago

“In a nut shell I am absolutely besoted with my neighbor and this will be the 3rd bunch I have sent her . She loves them and make her smile so it's all good .”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you so much for your lovely review! I’m thrilled to hear that our flowers have been bringing smiles to your neighbor and that you’re on your third bunch. It’s wonderful to know that we’re a part of such a special gesture.

Posted 1 year ago

“Wide choice reasonable prices and good choice of add ons”

Helpful Report

Posted 1 year ago

Hello Miss Wyatt, Thank you for your positive feedback! I’m glad to hear that you appreciate our wide selection, reasonable prices, and the variety of add-ons available. We strive to offer something for everyone and make the ordering process as enjoyable as possible.

Posted 1 year ago

“Just a shambles of a company to deal with, they sell a perishable good that is obviously needed for specific occasions They charge £6 for specific days delivery, but dont actually offer any guarantee that they'll arrive on time or at all. The "100% satisfaction guarantee" is worth 0% and dealing with the customer services "computer says no" attitude has been painful. Would not order again and I would avoid if I was you!”

Helpful Report

Posted 1 year ago

Hello Luke, Thank you for taking the time to leave a review. I'm very sorry to hear about your frustrating experience. This is certainly not the standard we strive for, and we sincerely apologise for the inconvenience you've faced. We understand how important timely delivery is, especially for special occasions, and we're disappointed to hear that we let you down. Your feedback is crucial, and we'll be taking it seriously to improve our service and customer support. We deeply regret the frustration caused and appreciate you bringing this to our attention. I have located your order and can see that our customer service team have responded to your email and is awaiting your reply. Best wishes, Rosie

Posted 1 year ago

“Can’t fault the flowers, but I paid for a specific delivery day and they arrived 2 days later.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. While we're glad you were pleased with the flowers, we're sorry to hear about the delay in delivery. We understand how important it is for your order to arrive on time, and we apologise for the inconvenience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Tom

Posted 1 year ago

“Disappointed with the quality of the flowers I ordered. Complained to no avail”

Helpful Report

Posted 1 year ago

Hello, I’m really sorry to hear that you were disappointed with the quality of the flowers and that your complaint hasn’t been resolved to your satisfaction. This isn’t the level of service we aim to provide, and I understand your frustration. Your feedback is important, and we want to ensure that this does not happen again. Warm regards, Rosie

Posted 1 year ago

“Went for the large bouquet but when I saw what had been delivered I was embarrassed as they looked cheap. The recipient had also been sent flowers which came from a local florist and cost less but were beautiful in comparison. I won’t be using Prestige again”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you for your review. I’m really sorry to hear that you were disappointed with the bouquet. We strive to provide high-quality arrangements, and it’s concerning to hear that we missed the mark. Your feedback is valuable, and I’d like to make things right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Rosie

Posted 1 year ago

“I ordered flowers and chocolates for my niece for last Saturday. I saw them today and I have never seen such a paltry bunch of flowers. The roses had already dropped. Appalling for over £44 . I’d have been better going to a supermarket- never again!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the disappointing quality of the flowers and chocolates you received. It’s concerning to know that the bouquet was not up to standard and that the roses were already in poor condition. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“Really disappointed with the flowers, they bare no resemblance to the picture on the website. Look at your photo and compare to this. Cost £30 plus and a total rip off.”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for your feedback. I’m really sorry to hear that the flowers you received didn’t match the picture on our website. It’s disappointing to know that we didn’t meet your expectations, especially given the cost. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 year ago

“Would like your order form to be a letter bigger print..”

Helpful Report

Posted 1 year ago

Hello Judith, Thank you for your feedback! We appreciate your suggestion and will look into making the order form more user-friendly with larger print. Your input helps us improve, so thank you for sharing. If there’s anything else we can do, please let us know!

Posted 1 year ago

“Missed my delivery date and told me afterwards “well we don’t guarantee the date”. This was not made clear when I ordered and I spent 60 pounds. No help or compensation afterwards just tried to get rid of me with an “oh well” response. Never using them again.”

Helpful Report

Posted 1 year ago

Hello Janie, Thank you for your review. I’m truly sorry to hear about the issue with your delivery date and the lack of clarity regarding our guarantees. It’s unacceptable that you weren’t informed about the delivery policy and that our response didn’t address your concerns satisfactorily. Your feedback is important, and we want to ensure that such situations are handled better in the future. Warm regards, Rosie

Posted 1 year ago

“It is now 31st August and the flowers have not been delivered to my sister who's husband has recently died. Very very disappointed.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for your review. I’m deeply sorry to hear that the flowers haven’t been delivered, especially during such a difficult time for your sister and her family. I understand how important it is to have a gesture of support arrive on time. Please contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Absolutely disgusted with the flowers that were sent to my mother. Nothing like the picture and when I complained, I was fobbed off saying that I got what I ordered. Will never use this company again as they are a complete con.”

Helpful Report

Posted 1 year ago

Dear Lynn, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the disappointment caused by the flowers that were sent to your mother. We understand how important it is for the delivered arrangement to match the expectations set by the product image. We are sorry that we fell short on this occasion, and we regret any inconvenience or frustration this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“See attached photos… Sales picture of a “medium” arrangement vs what was received for a “large” arrangement. £45 for less than a tenners worth of damaged and dying supermarket flowers. Absolutely dire. Avoid.”

Helpful Report

Posted 1 year ago

Hello Mr Whitehouse, Thank you for your review. I’m truly sorry to hear about your experience with our flowers. It’s concerning to know that what you received did not meet your expectations, especially given the difference between the sales picture and the actual arrangement. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Definitely not a large bouquet! Absolute rip off! And what a surprise - unable to upload photos of the rubbish they posted to me via Royal Mail! Avoid at all costs. Customer service does respond - but only to tell you that what you’ve received is what you ordered! You’ll get better value buying a supermarket bunch.”

Helpful Report

Posted 1 year ago

Hello Donna, Thank you for your review. I’m really sorry to hear about your experience with our bouquet. It’s disappointing to know that we didn’t meet your expectations, and I understand your frustration. We always aim to provide high-quality arrangements, and it sounds like we missed the mark here. I would also like to apologise for any disappointment caused by the outcome of this and for our team being unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“For the price very disappointed, upgraded to large so the small one must have been tiny (1 or 2) stems by the size of this.”

Helpful Report

Posted 1 year ago

Hello, Thank you I’m sorry to hear that you were disappointed with your order. We strive to provide great value, and it’s disappointing to learn that this wasn’t your experience. We’ll review your feedback regarding the size and ensure that our upgrades meet expectations. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,143 reviews