Name: Premium Tile Trim
Address: 23, Mallard Close, Northampton, Earls Barton
Rating: 4.77

“Haven’t used the tile trim yet but they arrived promptly and safely packaged . Colour looks ok and price was good tho delivery was pricey.”

Helpful Report

Posted 9 months ago

Hi Michelle, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. We are happy to hear about your experience with us. We strive to provide a quick and efficient delivery service. With regards to delivery, we offer a next working day service up until 6pm. We are one of the only businesses in this industry that offer this service. We would love to lower out delivery prices but unfortunately with prices going up this is not possible. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Stephen - Premium Tile Trim.

Posted 9 months ago

“I would have given 5 stars but felt that I would have preferred to receive an order confirmation while awaiting delivery details.”

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Posted 10 months ago

Hi, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. We appreciate your positive rating. We apologise that you did not receive any communication regarding order confirmation and delivery details. Your feedback is valuable to us, as it helps us identify areas for improvement. We will review our processes and work on enhancing our communication to ensure that order confirmations are sent promptly. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Stephen - Premium Tile Trim

Posted 10 months ago

“The trim that I ordered is perfect, and I had been searching for this exact colour and style for a while. Delivery was fantastic -- although it was expensive, and I had needed to order twice due to my own error with sizing (remember to size up).”

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Posted 1 year ago

Hi Lizzie, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. We are sorry to hear that you found our delivery expensive and apologise for the inconvenience this may have caused. Due to the quality of packaging and the more premium courier services we use, this ultimately will increase the delivery cost. We do this to ensure that our customers experience the best service. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Nice trims some have small scratches on them”

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Posted 1 year ago

Hi, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. We are sorry to hear that some of the trim you received is scratched and we apologise for the inconvenience this may have caused. I have passed this information on to one of our sales team members who will be in contact to discuss this further. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Really good quality and packaged well”

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Posted 1 year ago

Hi Kirsty, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Good service”

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Posted 1 year ago

Hi Shila, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“I would have given 5 stars but one of the products ordered was out of stock and I was not notified that it wouldn't arrive until a week later when I called the company. That said, Premium Tile Trim was easy to contact and they resolved the issue swiftly with a refund. I would use the company again but would check stock levels more thoroughly.”

Helpful Report

Posted 1 year ago

Hi Vanessa, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. We are very sorry to hear about this and apologise for the inconvenience it may have caused. Thank you for your detailed and honest review, I will be sure to pass this information to our sales team so we can prevent similar issues in the future. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again! Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Ordered and received the time trims in maybe about 10 days which was fine as had allowed for this and planned accordingly. Trims as expected and would order again. 4 stars due to communication. Was contacted by PTT about another previous order, and returned an email about cancelling the previous order that did not go through on PayPal and never got an acknowledgement back.”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are very sorry to hear about this and apologise for any inconvenience it may have caused, It is very uncommon for something like this to happen. I have passed this information to our sales team to ensure we can prevent this from happening in the future. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Ryan - Premium Tile Trim

Posted 1 year ago

“Searching through the website isn't always that straightforward and the data available about a product are at an unequal level - in the end, you need detailed photos and technical specifications to make the decision. The delivery was quick and well packed, however, the cost of the delivery is quite high. If not for the fact at the scale of the order it was still cheaper to buy with them, I wouldn't decide to use the company if my order was smaller.”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Great product at great price - had to ay a premium though for quicker delivery which I thought was unreasonable £28 on a £14 order!”

Helpful Report

Posted 1 year ago

Hi Kathy, Thank you for taking the time to leave us a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We're glad to hear you like the product. When it comes to delivery, the £19.99 Ex VAT you paid was for a next-day delivery service, which you will pay a premium when compared to standard 1-3 working day delivery. Due to market conditions, plus the fact we use superior packaging to ensure your 2.5m long trim arrives safely, we believe this to be a fair and appropriate rate to ensure your parcel arrives on time and without any damages. We also display shipping prices clearly at checkout to avoid unexpected surprises before placing your order. If you have any questions regarding delivery or pricing before placing your next order please feel free to contact our experienced sales team on 01604 859800 or by email at sales@premiumtiletrim.co.uk. Kind Regards Jay - Premium Tile Trim

Posted 1 year ago

“As described, well packaged and delivered promptly”

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Posted 1 year ago

Hello Anthony, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Easy to deal with. Good prices and quick delivery.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Trim is great. Was difficult to find 15mm Matt black trim. Delivery charge was very expensive but did arrive within a reasonable time.”

Helpful Report

Posted 1 year ago

Hi Catherine, Thank you for taking the time to leave us a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. Due to current market conditions, we have had to make minor increases to our shipping fees to ensure we can remain competitive in the current business climate whilst continuing to provide a high-quality service to our customers. When it comes to tile trim specifically, we have always opted for a superior level of packaging quality, which ultimately costs more. Being 2.5m long, tile trim is not your standard parcel, meaning there are only a limited number of couriers that offer transport on these products. Sending items in a 2.5m long, narrow cardboard tube is not the most structurally safe and can, and does, snap quite easily. Therefore we strap timber to the side to reduce the risk of damage during transit, ensuring our customers receive their delivery in one piece. We also display shipping prices clearly at checkout to avoid unexpected surprises before placing your order. If you have any further questions regarding delivery or pricing, please feel free to contact our experienced sales team on 01604 859800 or by email at sales@premiumtiletrim.co.uk. Kind regards Jay - Premium Tile Trim

Posted 1 year ago

“Service and delivery was very good but product sadly didn't do the job that was required !”

Helpful Report

Posted 1 year ago

Hi Glen, Thank you very much for taking the time to leave us a positive review, and for shopping with Pro Tiler Tools. We are very sorry to hear that you had trouble with the product you ordered. If you would like to email our sales team with your name and order number we would be more than happy to look into this for you. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Pro Tiler Tools

Posted 1 year ago

“Trim came well packaged. Looks lovely in our kitchen against the tiles. Very easy to order. Delivery guy even brpught it inside for me as I'm pregnant. An easy experience.”

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Posted 1 year ago

Hi Suzie, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. We're so happy you enjoy your new trim and it's great to hear our couriers have taken that extra step to bring you an easy experience! It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Perfect for the finish I required 👍🏻”

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Posted 2 years ago

Hello Andrew, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Very impressed good service. Product arrived quickly & was well packaged to avoid damage in transit”

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Posted 2 years ago

“Fast delivery and items as expected nice quality for price”

Helpful Report

Posted 2 years ago

Hi Joe, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service as possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 439345 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Ryan – Premium Tile Trim

Posted 2 years ago

“Trims were delivered promptly and very well packaged and protected. The matt gold colour is a perfect match for our other fittings.”

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Posted 2 years ago

“Very good product and looks good . Sales were very helpful when I enquired as to the trim”

Helpful Report

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Premium Tile Trim Reviews