Name: Premium Tile Trim
Address: 23, Mallard Close, Northampton, Earls Barton
Rating: 4.77

“I ordered two lots of samples where I paid delivery but on each occasion they took a week to be delivered. Not happy at all”

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Posted 1 week ago

Hi James, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about your experience with us. We have tried to get in contact with yourself regarding this review. However have not been able to reach you. Regarding samples these can take 1-5 working days to receive as these are sent with royal mail. On this occasion we have refunded the shipping so this will be back with you shortly.

Posted 1 week ago

“All good, no complaints. I ordered something. They sent it next working day as promised.”

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Posted 1 month ago

Hi Keith, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to see your 3 star review of our company. We see anything 3 stars or under as a negative review. We always like to try and rectify any negative reviews the best we can. In regards to your order as you have stated that everything was good, had no complaints and everything arrived on time as promised. We are sorry to hear that this did not equate to a higher star review.

Posted 1 month ago

“Paid for next day delivery and had email to say order would be delivered before 6pm. Order didn’t arrive. I emailed Tiles-direct who refunded the next day delivery charge.”

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Posted 2 months ago

Hi Mark, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about the experience you have had with us. At PTT, we strive to get out customers there orders to them as quickly as possible. Unfortunately on this occasion FedEx have let us down. We will raise this issue with our accounts manager at FedEx regarding this issues. I can see that my colleague has refunded you the next working day delivery charges. We are sorry again for the inconvenience caused with your order and hope to serve you again soon.

Posted 1 month ago

“My purchase took over a week to arrive which was ok considering it's nearly Christmas but what was disappointing was two calls to customer service who couldn't help and both said they would call back but didn't. I did however get a call back and a refund of the postage due to the delay.”

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Posted 5 months ago

Hi Ben, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about your experience with us. At PTT, we strive to get our customer orders to them as quickly as possible, unfortunately sometimes there are issues that our out of hands and we have been let down by our couriers on this occasion. We will raise this with our courier accounts manager. We can see that your refund has been processed and will be with you shortly.

Posted 4 months ago

“The product was bent when it arrived. However Premium Tile Trim contacted me and offered to send a replacement and refund the shipping. 3 starts based on excellent customer service.”

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Posted 6 months ago

Hi Richard, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about the product you order arriving damaged. We will raise this issue with our FedEX accounts manager regarding this. We are glad that our customer service team was able to assist you in resolving this. At PTT, our dedicated team strive to provide exceptional customer service throughout.

Posted 6 months ago

“Ordering and delivery first class without problems. Notwithstanding this the item ordered - 1.5” bath sealing strip with integral adhesive was nigh on useless. The bath and tile surround in way of the sealing area were cleaned with solvent, washed down with detergent water and thoroughly dry before application of the tape. Unfortunately the tape adhesive was useless requiring the application of contact adhesive in places. The sealing tape is not recommended.”

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Posted 1 year ago

Hi Eldred, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are very sorry to hear that you did not find the product to be suitable and apologise for the inconvenience this may have caused. Regarding the product you purchased, we are not aware of customers having this problem before and will investigate further into the product. I have asked one of our sales team members to contact you so we can resolve this. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you. Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Product great, delivery company tracking poor.”

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Posted 1 year ago

Hi Bob, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. I am very sorry to hear that you found our couriers tracking to be poor, we would like to apologise for the inconvenience that may have been caused. From looking at your order details I can see that the parcel was unable to be delivered on the first attempt and was re-scheduled for a later date, this can sometimes make tracking parcels a little more difficult, however, we will make our courier aware to try and prevent this happening in the future. If you have any queries, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you. Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Ordered in the promise of next day delivery, called to double confirm this was going to happen.. Next day, nothing. Just a sorry which really didn't help :/ Wouldn't normally be an issue, but I specifically ordered on the promise of next day...and it didn't happen”

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Posted 1 year ago

“Good price but not the colour I expected. Looked lighter shade in the picture.”

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Posted 1 year ago

Hi Mark, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. We are sorry to hear about this and apologise for any inconvenience caused. The majority of images we have displayed on our website are taken by our suppliers, who take the images under optimal lighting conditions to best represent the true colour of the product. On occasion, different device screens such as PCs or Phones can distort the shade of some products depending on their resolution, brightness etc., as can the level of natural or artificial light in a room when you are looking at the item in person. If you have any questions prior to future orders, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you. We hope to welcome you back soon. Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Product OK but ridiculously expensive delivery price for small light pieces of plastic! Probably wouldn't use again for that reason”

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Posted 1 year ago

Hi Richard, Thank you for taking the time to leave us a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. Due to current market conditions, we have had to make minor increases to our shipping fees to ensure we can remain competitive in the current business climate whilst continuing to provide a high-quality service to our customers. When it comes to tile trim specifically, we have always opted for a superior level of packaging quality, which ultimately costs more. Being 2.5m long, tile trim is not your standard parcel, meaning there are only a limited number of couriers that offer transport on these products. Sending items in a 2.5m long, narrow cardboard tube is not the most structurally safe and can, and does, break quite easily. Therefore we strap timber to the side to reduce the risk of damage during transit, ensuring our customers receive their delivery in one piece. We also display shipping prices clearly at checkout to avoid unexpected surprises before placing your order. We are sorry to hear that you feel you had a poor experience with us and we really hope you'll give us another chance to impress you in the future. If you have any further questions regarding delivery or pricing, please feel free to contact our experienced sales team on 01604 859800 or by email at sales@premiumtiletrim.co.uk. Kind regards Jay - Premium Tile Trim

Posted 1 year ago

“Pricing policy is a bit confusing; advertises one price to lure you but then when you go to order the product, that advertised price is if you buy a bulk amount. So the items were more expensive than I had budgeted for plus the postage cost is quite expensive.”

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Posted 2 years ago

Hi Alexis, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We're sorry you found our pricing confusing and apologise for any inconvenience caused. We do our best to set our pricing as accuratlely as possible for our customers, with both the item price and delivery price made clear at the point of purchase. In many cases, it's common for our products to be bought in bulk, so our "prices from" price on those items tend to reflect this. If you do have any queries before ordering again, please do not hesitate to call us on 01604 859800 and one of our product experts will be able to advise you on pricing before you place an order. Kind Regards Ryan - Premium Tile Trim

Posted 2 years ago

“Packaging was damaged in transit … Which caused the trim to be bowed slightly.”

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Posted 2 years ago

Hi Charanpall, thanks for taking the time to leave a review. Sorry, to hear you've had an issue with your delivery. Please could you get in touch with our sales team on 01604 439345 or sales@premiumtiletrim.co.uk and we can look into this for you.

Posted 2 years ago

“Not the best ordered 2 lengths 10mm trim looked in box seen 1 length was correct color and size and assumed other 1 was same!! No when tiler came to do job they had sent me 1, 10mm and 1, 8mm, too late by then to change tiler had been booked in 2 months before so had no choice but to use both it doesn't look great ,how could something so easy be so difficult, spoke to them they didn't offer me discount or refund, won't be going back”

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Posted 3 years ago

“My only problem with the whole process is that my package was left in full view by my front door. Anyone passing by could have picked it up and walked off with it. I realise this is down to the courier. A bit of common sense would be nice though.”

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Posted 3 years ago

“Packaging poor all trim and 4/10 corner trims where damaged replacement corners sent but no reply or response on the trim , quite disappointed won't use again”

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Posted 3 years ago

Hi Debra, thanks for taking the time to leave a review. I can see from your communications with our sales team that only the corners were mentioned as being damaged, not the trim. Our sales team arranged for replacements to be sent out on a Saturday delivery. We can arrange for replacement trims to be sent out for you still, please contact Jay in our sales team who will be able to arrange for the replacements to be sent. Thanks, Premium Tile Trim

Posted 3 years ago

“The corner asessory was no good did a mitre joint instead”

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Posted 3 years ago

“I've found their prices more than resonable but sadly my trims never arrived. Had to go get them from elsewhere as tiler was on schedule. I'm giving them three stars because they were helpful over the phone and given me a full refund and it's the courier company that would deserve the less than one star...”

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Posted 3 years ago

“Shipment was very quick and product was as described. Packing was very safe. Unfortunately due to lack of knowledge I purchased wrong size (8mm tile so I bought 8mn trim). I was advised that due pandemic shipping carriers were unable to offer exchange service and new order/refund at my cost were my only option. I would recommend: 1) Putting more pictures of the product to allow buyer to make better judgment on the product suitability; 2) Including information that exchange process is not available; 3) Adding info on the product to inform customer that trim should be bigger than tile itself (not all customers are professionals);”

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Posted 3 years ago

“Good quality tile trim, very fast delivery. My only issue is that delivery charges are quiet high and and to exchange or refund you will be stung with the delivery charges to send the item back, whereby most other companies would offer this service for free.”

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Posted 4 years ago

Thanks for your review. Sorry that you feel our shipping prices are high. These are the prices that we get charged by the courier, as the lengths of trim are over 2.5m long and have to be sent as commercial freight. In terms of returns, we offer our customers a sample service to ensure they are happy with the trim before they order the full length, this has a significant education in the number of returns made. We are unable to control the returns costs that are set by the couriers. Hope this helps. Premium Tile Trim

Posted 4 years ago

“The website is easy to use, prices are reasonable and customer service from the staff is excellent. The reason I'm marking it down is that there was a significant difference in colour between the sample and the product I received. The sample was perfect so I ordered that but the trim that was sent was different, despite having the same name and code number. It was already installed before I saw it so now we're stuck with it. Not the end of the world, of course, but could be improved upon.”

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Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Premium Tile Trim Reviews