Name: Premium Tile Trim
Address: 23, Mallard Close, Northampton, Earls Barton
Rating: 4.79

“Trim have a lot of scratches”

Posted 1 month ago

Hi Maxim, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about the inconvenience caused with your order. A member of our team has been in contact with you to resolve. If you have any issues in the future please contact our customer service team.

Posted 3 weeks ago

“I was hoping to use Premium Tile Trim to supply either 10 or 15mm corner edging but was unsure as to which size would work best. I ordered and paid to have two samples posted out so that I could make that decision. After a week, they never turned up and upon contacting the company was given an apology, told they would chase the samples up, but then had no further contact. I have now obtained what I needed from an alternate supplier. Very disappointing, particularly when you are made to pay the postage on the samples and they simply don’t turn up!”

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to leave a review. We are sorry to hear you have had a negative experience with us. This is not the service we wish to provide our customers. we sincerely apologise for any inconvenience this has caused. We have credited the shipping costs due to the delay which will be credited back to the card that the payment was made on. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. If you wish to shop with us in the future, please do not hesitate to contact and we can offer a discount on your next order. Kind regards Premium tile trim.

Posted 9 months ago

“Payed for samples to be sent non arrived had to purchace from another supplier.”

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Posted 11 months ago

Hi Joseph, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about your experience with us. Samples are sent 2nd class and can take upto 5 days to receive. I can see that my colleague has refunded you the delivery charges and that should be with you. We have spoken to our manufacturer and the reason was for the delay was that there was a backlog. Unfortunately this was something we were only just made aware of and can only apologise for the delay.

Posted 10 months ago

“Never turned up when they said after waiting in all day, kept getting time changed during day only to never turn up. Turned up the next day after a moan but can’t fault the trim itself”

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Posted 1 year ago

Hi Jon, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about your experience with us. We can see that you placed your order on Saturday 14/4/24 at 22.31pm on a standard 1-3 day delivery service. Unfortunately as we were closed at the time and only dispatch Monday to Friday, this was dispatched on Monday 15/4/24. This was then delivered on 17/4/24 on the 2nd working day by Fedex. I can only apologise for the tracking info you received by Fedex. We will escalate this further, however as this is with Fedex it is completely out of our hands.

Posted 1 year ago

“Good packing. Trim quality is good, Delivery quick. I paid for delivery £8. But I decided to change for bigger size and this is funny becouse return will cost from £30 . Disappointed”

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Posted 1 year ago

Hi Kaspars, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about your experience with us. We would be able to refund you for the products if you are able to return them back to us. To return them back to us would be at your cost due to ordering incorrect product. The price of getting these returned could vary with couriers due to the size of the trims you have ordered. We are however pleased to hear the quality and packaging met your expectation and that your order arrived promptly.

Posted 1 year ago

“Paid for fast delivery didn’t show up for 3 days spoke with you still haven’t received refund as promised on phone shark company”

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Posted 1 year ago

Hi David, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about your experience with us. At PTT, we strive to get orders to our customers efficiently and promptly. Unfortunately we have been let down by our courier service Fedex on this occasion. We will raise this with our accounts manager at Fedex. I can see that my colleague has refunded you your next working day. We are sorry for the inconvenience this has caused you.

Posted 1 year ago

“Great price product rubbish service”

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Posted 1 year ago

Hi, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about your experience with us. We can see you placed the order 26/2/24 on a standard delivery and can see you received the order the following day on 27/2/24. We have tried to contact you regarding this review but have not been able to reach you to find out the issues with service.

Posted 1 year ago

“Terrible, paid well over the odds for this, needed it last week, delivery cancelled twice and still haven't received it. Nearly £50 for a tile trim including delivery and umpteen emails and calls later still haven’t got it.”

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Posted 1 year ago

Hi Paul, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. We are sorry to hear about your experience with us. We have refunded the full shipping which should be with you shortly. At PTT, we strive to get our customers orders to them promptly and on this occasion we have been let been down by our couriers on this occasion.

Posted 1 year ago

“I rang and spoke with a chap at Premium Tile and asked specifically if these particular aluminium trim had any holes pre-drilled in them as the pictures didn't show that they had nor did the description he said they did not. so £2oo plus quid later and they arrived with holes drilled in them, poor show”

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Posted 1 year ago

Hello Terence, We are extremely sorry to hear about your experience with us. We have been in contact with you to get this resolved and look at alternative products or arrange a collection for the trims if they aren't suitable for your project. The product image and description have been improved to avoid this issue from recurring as this was something we weren't aware of. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. Many Thanks Stephen - Premium Tile Trim.

Posted 1 year ago

“Deliver has been rescheduled 4 times without any communication of it being late until the delivery date and time has passed”

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Posted 2 years ago

Hi Jonathan, Thank you for taking the time to leave a review. Sorry to hear about your issues with your order. I have tried to call you regarding this, however there was a extra digit on your phone number. I have spoken to Fedex to find out what has happened with your order. They have said that they tried to deliver on Wednesday 24th May, but said customer was not available or business was closed. They have tried to deliver today with same result and have tried to contact you regarding this. If we wish to discuss this further please feel free to give us a call. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. Stephen - Pro Tiler Tools

Posted 2 years ago

“The parcel was delivered to the wrong house”

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Posted 2 years ago

Hi Keith, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are very sorry to hear that your parcel was delivered to the wrong address and apologise if this caused you any inconvenience. I have taken a look into your order and all of our tracking details show that the parcel was delivered on time and to the correct address. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“The small connectors for joint corners was not the correct profile for the tile trims,obviously a different make I had to file them to look correct once installed”

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Posted 2 years ago

Hi Wayne, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are sorry to hear about this and apologise for the inconvenience it may have caused. I have investigated the products that you purchased and can confirm they are the correct items. Both of the products you ordered are of the same brand and are of the same size, however, with this particular tile trim, the corners will only fit into one end due to its shape and design. If you have any queries, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you. Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“I paid for next day delivery as I needed this product urgently. This was on Thursday 9th and the trims still aren’t here. Not happy at all”

Helpful Report

Posted 2 years ago

Hi Jack, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are very sorry to hear about this and would like to apologise for the inconvenience it may have caused. After looking into your order I can see that it was sent from our supplier directly. One of our sales team members will be in contact with you shortly so we can resolve this as soon as possible. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you. Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Ordered Straight Edge Milled Aluminium Tile Trim ESA, which came bent, messages to premier Tile Trim customer support. They mentioned my order was from them but 3rd party. I have no details of 3rd party if the purchase was done from the premier tile prime web side they should provide support. Not reliable .”

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Posted 2 years ago

Hi, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are very sorry to hear about this and apologise for the inconvenience it may have caused. I have passed this information over to our sales team so we can investigate immediately and provide a suitable resolution. When you made your initial order we may have been out of stock or we didn't have the required amount to fulfil the full order, in this case, we can sometimes send the items directly from our supplier so our customers can receive their items faster. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you. Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“My experience with Premium Tile Trim has been a disaster. I placed an order, paid for delivery and was given a despatch notice that the goods were on the way. 6 days later, many phone calls later and many excuses and , still no sign of my order. I have had no option but to cancel the order and purchase from another supplier. Very disappointed and won't go near this company again. Let's hope my refund will be made swiftly”

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Posted 2 years ago

“I payed extra for fast delivery but it didn’t come for 5 days , I contacted you after 2 day to cancel it but you never responded”

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Posted 2 years ago

Hi Kieran, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are very sorry to hear about this and apologise for any inconvenience it may have caused. I have passed this information to one of our sales team members so we can get this resolved as soon as possible. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any questions please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you. Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Refund not sent, if not received by the 04.11 this will be reported to trading standards”

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Posted 2 years ago

Hi Lee, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. We are very sorry to hear about this and apologise for any inconvenience it may have caused. I have asked one of our sales team members to contact you so we can investigate and resolve this as soon as possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“did not receive my product”

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Posted 2 years ago

Hi, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are very sorry to hear about this and apologise for any inconvenience. I have passed this information over to one of our sales team members so they can investigate further. We will be in contact with you shortly. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Delivery very late and tracking system gives no clue of what the ETA is……..”

Helpful Report

Posted 2 years ago

Hi Gordon, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We have had a look into your order to investigate further. We apologise that our couriers let you down on this occasion. I have asked one of our sales team members to get in contact so we can discuss this further and resolve this issue. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. Many Thanks Jay - Premium Tile Trim

Posted 2 years ago

“Paid for next day got it two days late”

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Posted 3 years ago

Hi Peter, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. We apologise if you feel you had a bad experience shopping with us. I have checked your order with our sales team and we can see that the order was placed at 16:59 on the 24th with next-day delivery. Because of the time that the order was placed, unfortunately, missed our cut-off time which is 14:30. We have a countdown timer at the top of our website which displays this for our customers. This means the items you ordered would have been dispatched the following day. One of our sales team members will be in contact with you to discuss this. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. Many Thanks Laurence - Premium Tile Trim

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Premium Tile Trim Reviews