Premium Tile Trim Reviews

Name: Premium Tile Trim
Address: 23, Mallard Close, Northampton, Earls Barton
Rating: 4.77

4.8 Rating 1,531 Reviews

95 %

of reviewers recommend Premium Tile Trim

Company Reviews

Metrics

4.8

Based on 1,531 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Premium Tile Trim 5 star review on 9th April 2024

Jenny Balmer

Premium Tile Trim 5 star review on 3rd April 2024

Cherie James

Premium Tile Trim 5 star review on 16th October 2023

Alexandra Hugianu

Premium Tile Trim 5 star review on 12th July 2023

Paul Dallard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good. Product wad excellent Courier service was horrendous (fed.ex) so much so that I request for my delivery payment to be refunded and suggest you change courier due to the rude, unorganised service”

Helpful Report

Posted 9 months ago

Hi Ashley, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are happy to hear you’re pleased about the service and product this is something we strive to provide. We just want to apologise for any confusion or delay by FedEx. We can see they originally planned for delivery on the Tuesday, but FedEx had accidently sent the parcel to the wrong delivery address which delayed the parcel by a day. This is something we will raise with our accounts manager at FedEx to investigate further to avoid issues like this from reoccurring. I can see you placed the order on Friday 16/6/23 and received your order on Wednesday 21/6/23 which is still in the 1-3 working day time frame which the order was placed on. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Stephen - Premium Tile Trim

Posted 9 months ago

“Package was left in a shed but without a card to let us know. A lot of emails back and forth after we reported that materials had not been received. Courier then came back a week later and put a card through the letterbox to let us know where it was. Courier issue rather Premier but Premier kept insisting the package had been signed for when it had not”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for taking the time to leave us a review, and for shopping with Premium Tile Trim. We are very sorry to hear about this and apologise for the inconvenience it may have caused. I have raised an enquiry to investigate this further. The information we had available indicated no issues with the delivery and that the items were signed for and delivered. After looking further into this, we have found that the implications of your delivery have been caused by the courier. I understand that one of our sales team members has already called to explain but once again we are very sorry for the trouble that may have been caused. The feedback we receive from our customers is what allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service possible. If you have any queries, please don’t hesitate to reach out to our team on 01604 859800 and they’ll be happy to help. Many Thanks Jay - Premium Tile Trim

Posted 1 year ago

“Very happy with product, however the charge for sending the items was more than the cost of the item. This was a rip off changing around £15 pounds and weighing 0.6kg. Having checked send a parcel, royal mail only charge £1.05 for up to 0.75kg, very disappointed.”

Helpful Report

Posted 1 year ago

“good product but an already exceptionally high delivery charge which went up £7 in the space of a week. Have to say I didn't believe the excuse for that kind of price hike when I rang, more like the company jumping on the current bandwagon.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. Due to current market conditions, we have had to make minor increases to our shipping fees to ensure we can remain competitive in the current business climate whilst continuing to provide a high-quality service to our customers. When it comes to tile trim specifically, we have always opted for a superior level of packaging quality, which ultimately costs more. Being 2.5m long, tile trim is not your standard parcel, meaning there are only a limited number of couriers that offer transport on these products. Sending items in a 2.5m long, narrow cardboard tube is not the most structurally safe and can, and does, snap quite easily. Therefore we strap timber to the side to reduce the risk of damage during transit, ensuring our customers receive their delivery in one piece. We also display shipping prices clearly at checkout to avoid unexpected surprises before placing your order. We are sorry to hear that you feel you had a poor experience with us and we really hope you'll give us another chance to impress you in the future. If you have any further questions regarding delivery or pricing, please feel free to contact our experienced sales team on 01604 859800 or by email at sales@premiumtiletrim.co.uk. Kind regards Jay - Premium Tile Trim

Posted 1 year ago

“Product was spot on - great price, well packaged. Need to review the courier used to deliver your products. I live in a block of apartments (some of which are holiday lets) spread across a small country estate. Groundsman had found my parcel dumped in very odd location, no where near my apartment. Otherwise probably would still be waiting for delivery. Very poor service.”

Helpful Report

Posted 2 years ago

“Cheap bath seal, already started to crack in places, would not recommend at that price buy a solid trim next time!”

Helpful Report

Posted 2 years ago

“The trim we ordered was bent on arrival, probably caused by the delivery company, we contacted Premium Tile trim and were promised a new trim but nothing has arrived and we have had no contact from them.”

Helpful Report

Posted 2 years ago

Hi Harvey, thanks for taking the time to leave a review. According to our records, replacement trims were sent out to you on 9th September, which was delivered and received by 'LEE' at 12.34 on 10th September.

Posted 2 years ago

“Ordered trim for next day delivery. Received message on the day to say the wouldn’t be arriving as expected and would be delivered the following day. On arrival found the wrong trims had been sent. Was told that the correct ones would be dispatched but as I was contacting on. Friday morning, I wouldn’t receive them until the following Tuesday. This meant I lost a days pay for the Monday as I couldn’t complete the job without the trims. It seems the trims are sent direct from the manufacturer but when ordering, the website said they were in stock. It took nearly a week and a lost days pay to receive and fit them”

Helpful Report

Posted 2 years ago

“Cost of delivery is very expensive, and after paying over £10 it took 5 days to receive it. very disappointed Maggie”

Helpful Report

Posted 2 years ago

Hi Maggie, thank you for taking the time to leave a review. I can see your order was placed with us on Thursday 17th June on a 1-3 working day service. The package was delivered within timescale on the 3rd working day (Tuesday 22nd). I'm sorry that you found the shipping charge quite expensive, we try to make this as clear as possible during the checkout process to avoid disappointment. Thanks, Premium Tile Trim.

Posted 2 years ago

“Unfortunately item came very damaged. As we were desperate for the trim we had to keep it and just cut it down into sections. Also took quite a while to arrive.”

Helpful Report

Posted 2 years ago

“Trim was damaged”

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Posted 2 years ago

“I ordered a colour to match my tiles and it just pretty much dried white it was not the same colour as the bag suggested”

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Posted 3 years ago

“Picture of item online had no connection to the item I received. I then had to email twice to get a response. Already cost me £5 for postage and they want me to spend another £5 sending it back for a refund. Not good”

Helpful Report

Posted 3 years ago

“Ridiculous shipping costs for a 1m length of flooring trim .. Trim was £6.99 Shipping was £14.00 WTF”

Helpful Report

Posted 3 years ago

Hi Dave, thanks for taking the time to leave a review. Sorry to see that you were disappointed with the shipping charges (£11.99). Due to the length of the trim, these need to be sent on commercial freight (Tuffnells), so the charges can be higher than DPD. We also send all our trims in a reinforced tube with a length of timber strapped to it to ensure safe delivery. We do display shipping prices clearly at checkout to avoid surprises. Thanks, Premium Tile Trim

Posted 3 years ago

“Adhesive skirting tape RUBBISH.”

Helpful Report

Posted 3 years ago

“I have received wrong goods. Had to arrange return, paid for it £20 which were not refunded (the original payment was refunded, thank you). So I am out of pocket for £20 for no reason. Not happy.”

Helpful Report

Posted 3 years ago

Hi Inna, Thanks for taking the time to leave a review. I can see from the notes on your order that you were sent the product that was purchased. It looks like there was a misunderstanding where you thought you were ordering an edge protector but instead purchased tile trim. I can see that your order has been refunded in full along with your original shipping. We would not generally refund returns postage unless it was our picking error. Thanks Premium Tile Trim

Posted 3 years ago

“Paid extra for 24 hour delivery. No luck expected Friday arrived late Monday”

Helpful Report

Posted 3 years ago

Hi Satpal, thanks for taking the time to leave a review. I'm afraid I can see from your order that you didn't pay for express delivery, it was the standard 1-3 working day delivery that you selected at checkout. Your order was placed on Wednesday 28th October at 21.02, it was then dispatched from us on Thursday 29th October and then delivered on Monday 2nd November (day 2 of the 1-3 day delivery selected). I hope this helps clarify why your order arrived on the Monday and not the Friday as expected. Thanks, Premium Tile Trim

Posted 3 years ago

“I was told one order was out of stock and asked whether I would like to cancel. I confirmed I would and ordered another item. Both have arrived And been charged for and I am still chasing several weeks later, with no response, to get one collected and refunded.”

Helpful Report

Posted 3 years ago

Hi Thalia, thanks for taking the time to leave a review. Sorry to hear that you've had an issue with your order. One of our sales team will be in touch today to resolve this for you.

Posted 3 years ago

“Product was damaged on arrival. No response from after sales so far.”

Helpful Report

Posted 3 years ago

Hi Steve, thanks for the taking the time to leave a review. Sorry to hear that your trim arrived damaged, according to our records, your trim was sent directly from the manufacturer. Please could you call our sales team on 01604 439345 and we can get this resolved for you. Premium Tile Trim

Posted 3 years ago

“Ordered the tile trim and the initial delivery was missed even though I rushed home from work to ensure I was there. I had no contact about the missed delivery and after phoning up was promise it would be delivered the day after first thing in the morning. By 4pm it was not here, so I phoned them again and was promised delivery the day after after saying I needed it for a job at the weekend. Again, it did not turn up so I phoned up and they said they were not sure what happened. It was finally delivered the day after that, the day after I needed it. Wasn't offered any sort of money off or anything. Overall, it might be the delivery companies fault, but as I bought off Premium Tile Trim I have to review them.”

Helpful Report

Posted 4 years ago

Hi James, Thanks for taking the time to leave a review. I'm sorry to hear you've had an issue with your delivery. It looks as though there was an issue with the delivery company XDP and fell below the standard that we expect from the couriers we use. We will be feeding this back to the courier, so they are aware of the issues that have occurred. Premium Tile Trim

Posted 4 years ago

Premium Tile Trim is rated 4.8 based on 1,531 reviews