Premium Tile Trim Reviews

4.87 Rating 656 Reviews
97 %
of reviewers recommend Premium Tile Trim
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Live Chat, Telephone
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01604 439345



The Grainstore Warehouse

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Anonymous  // 01/01/2019
I have received wrong goods. Had to arrange return, paid for it £20 which were not refunded (the original payment was refunded, thank you). So I am out of pocket for £20 for no reason. Not happy.
Posted 1 week ago
Hi Inna,

Thanks for taking the time to leave a review. I can see from the notes on your order that you were sent the product that was purchased. It looks like there was a misunderstanding where you thought you were ordering an edge protector but instead purchased tile trim. I can see that your order has been refunded in full along with your original shipping. We would not generally refund returns postage unless it was our picking error.


Premium Tile Trim
Posted 4 days ago
Paid extra for 24 hour delivery.
No luck expected Friday arrived late Monday
Posted 2 weeks ago
Hi Satpal, thanks for taking the time to leave a review. I'm afraid I can see from your order that you didn't pay for express delivery, it was the standard 1-3 working day delivery that you selected at checkout. Your order was placed on Wednesday 28th October at 21.02, it was then dispatched from us on Thursday 29th October and then delivered on Monday 2nd November (day 2 of the 1-3 day delivery selected). I hope this helps clarify why your order arrived on the Monday and not the Friday as expected. Thanks, Premium Tile Trim
Posted 2 weeks ago
I was told one order was out of stock and asked whether I would like to cancel. I confirmed I would and ordered another item. Both have arrived And been charged for and I am still chasing several weeks later, with no response, to get one collected and refunded.
Posted 1 month ago
Hi Thalia, thanks for taking the time to leave a review. Sorry to hear that you've had an issue with your order. One of our sales team will be in touch today to resolve this for you.
Posted 1 month ago
Product was damaged on arrival. No response from after sales so far.
Posted 4 months ago
Hi Steve, thanks for the taking the time to leave a review.

Sorry to hear that your trim arrived damaged, according to our records, your trim was sent directly from the manufacturer.

Please could you call our sales team on 01604 439345 and we can get this resolved for you.

Premium Tile Trim
Posted 3 months ago
Ordered the tile trim and the initial delivery was missed even though I rushed home from work to ensure I was there. I had no contact about the missed delivery and after phoning up was promise it would be delivered the day after first thing in the morning. By 4pm it was not here, so I phoned them again and was promised delivery the day after after saying I needed it for a job at the weekend. Again, it did not turn up so I phoned up and they said they were not sure what happened. It was finally delivered the day after that, the day after I needed it. Wasn't offered any sort of money off or anything. Overall, it might be the delivery companies fault, but as I bought off Premium Tile Trim I have to review them.
Posted 11 months ago
Hi James,

Thanks for taking the time to leave a review.

I'm sorry to hear you've had an issue with your delivery. It looks as though there was an issue with the delivery company XDP and fell below the standard that we expect from the couriers we use.

We will be feeding this back to the courier, so they are aware of the issues that have occurred.

Premium Tile Trim
Posted 11 months ago
Tile trim very poor quality but cheap so I guess you pay for what you get, delivery company a joke, delivered to a neighbour ( not one of my next door neighbour’s just someone in the same street) no card through the door so I had fun knocking on doors until I found it, premium tile trim wasn’t very helpful
Posted 1 year ago
Thanks for your review, we appreciate your feedback.

Sorry to hear you'd had an issue with the delivery of your order. We will pass on your comments to the delivery company, as this is not the standard that we want the couriers that deliver for us to be providing.


Premium Tile Trim
Posted 1 year ago
Premium Tile Trim is rated 4.87 based on 656 reviews