Premium Tile Trim Reviews

Name: Premium Tile Trim
Address: DC2, Style Way, Prologis Park, Pineham, Northampton, West Northamptonshire
Rating: 4.79

4.8 Rating 1,974 Reviews

95 %

of reviewers recommend Premium Tile Trim

Company Reviews

Product Reviews

Metrics

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone

Premium Tile Trim 5 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

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“Very poor service”

Helpful Report

Posted 4 years ago

Hi Gulisah, Thank you for taking the time to leave a review. As a business, all reviews are important to us, as we continue to adapt and evolve to meet our customer's needs. I've double checked your order with our team and can confirm we have a proof of delivery from the courier. Your order was placed at 17:18 on 22/02/22 with someone called Ali signing for the parcel at the delivery address at 9:37 on 24/02/22. I'd love to help relove any issue you had. Please can you provide us with some additional information for the service issue you experienced, so we can ensure this doesn't happen again. We would like to apologise sincerely that you feel you had a poor experience with us. We place a real emphasis on quality here at Premium Tile Trim, carrying out rigorous quality checks and are so sorry for any inconvenience caused. Many Thanks, Ryan - Premium Tile Trim

Posted 4 years ago

“Good product. Well packed and delivered in reasonable time”

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Posted 4 years ago

Hi Steven, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service as possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 439345 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Ryan – Premium Tile Trim

Posted 4 years ago

“Had exactly what I wanted packaged well and delivered on time, faultless service Will definitely recommend. Thank you.”

Helpful Report

Posted 4 years ago

Hi, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service as possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 439345 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Ryan – Premium Tile Trim

Posted 4 years ago

“Prompt delivery. Well packaged and half the price of topps tilsz”

Helpful Report

Posted 4 years ago

Hi David, Thank you very much for taking the time to leave us a positive review, and for shopping with Premium Tile Trim. It’s feedback from our customers that allows us to adapt and evolve, ensuring we continue to provide the best range of products and high-quality service as possible. If you have any queries or need any advice when ordering next time, please don’t hesitate to reach out to our team on 01604 439345 and they’ll be happy to help you find what you need. We hope to welcome you back again soon! Many Thanks Ryan – Premium Tile Trim

Posted 4 years ago

“Fast efficient service at a great price”

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Posted 4 years ago

“I received a fast and very professional service from Premium Tile Trim on my first occasion of using this company. Whilst the easy part is to dispatch orders, I always believe it is how a company handles hiccups that is the true mark of their efficiency and professionalism. I did have a small problem with my order, but to their credit Premier Tile Trim rectified this immediately and had my order with me the next day. I would certainly highly recommend them and will use their services again in the future.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Excellent, prompt delivery and very well packed.”

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Posted 4 years ago

“Very helpful, very prompt, good value and it looks fantastic.”

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Posted 4 years ago

“Product was spot on - great price, well packaged. Need to review the courier used to deliver your products. I live in a block of apartments (some of which are holiday lets) spread across a small country estate. Groundsman had found my parcel dumped in very odd location, no where near my apartment. Otherwise probably would still be waiting for delivery. Very poor service.”

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Posted 4 years ago

“Excellent all round speedy delivery great product will use again ,”

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Posted 4 years ago

“Used for edging wall board. Just the job to go with cream kitchen.”

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Posted 4 years ago

“Awful - I spent almost £100 on tile trim for my shower which was supposed to be for a 12mm tile, when it came it was less than 8mm so totally useless and ended up costing me loads in delayed time with the builder!!!”

Helpful Report

Posted 4 years ago

Hi Laura, thanks for taking the time to leave a review. Sorry to hear that you've had an issue. Would it be possible for you to send across an image of the label on the product you received? According to our system, the order went directly from the manufacturer, rather than via our warehouse. We can take this up and investigate with them further once we have a photo of what you've received. Please could you send this to sales@premiumtiletrim.co.uk, FAO Ryan. Thanks, Premium Tile Trim

Posted 4 years ago

“Good products and service”

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Posted 4 years ago

“Really professional company to deal with. Order was straightforwards, delivery was prompt, and the goods were really well protected in transit. Worth a loot for just about any tile trim you might want.”

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Posted 4 years ago

“Easy to deal with. Quick to supply sample and then to deliver order. Happy with the trim.”

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Posted 4 years ago

“Great value and quick delivery, excellent service”

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Posted 4 years ago

“Great selection. Fast and safe delivery. Great care taken to unsure product arrives in perfect condition. No worries about bent beads.”

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Posted 4 years ago

“Arrived quickly and packaged well.”

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Posted 4 years ago

“paid extra for next day delivery on Thursday for Friday delivery but arrived the following Thursday and caused a major delay for the project as tiler couldn't continue and left the site for another job to them return the following week”

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Posted 4 years ago

Hi Salvatore, thanks for taking the time to leave a review. We have checked into this for you, from the tracking, it looks like your package was misrouted via DHL, which caused an unforeseen delay. We have refunded your shipping this morning (this will be back with you in a few days). Apologies for any inconvenience caused. Thanks, Pro Tiler Tools

Posted 4 years ago

Premium Tile Trim is rated 4.8 based on 1,974 reviews