Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Premier Care in Bathing Reviews

4.4 Rating 286 Reviews

87 %

of reviewers recommend Premier Care in Bathing

Company Reviews

4.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Premier Care in Bathing:

Premier Care in Bathing are the UK market leader in walk-in baths and easy access showers, where we believe everyone should be able to bathe in comfort and safety.

Visit Website

Phone:

0800 280 0239

Email:

enquiries@careinbathing.co.uk

Location:

Unit 20-21 Padgets Lane,
Unit 20-21 Padgets Lane
Redditch
B98 0RA

Write Your review

Tell us how Premier Care in Bathing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not go near https://www.mobility-plus.co.uk/ or https://www.premiercareinbathing.co.uk/ and keep an eye on vulnerable people you know. They signed up and took £9,300 from my vulnerable, 81 year old mother without ever checking whether anyone had power of attorney over her affairs - my sister and I both have had LPOA for six years. They arranged a sales visit without asking if she wanted to be represented. Disgraceful.”

Posted 9 months ago

“Do not engage this awful company. Beware of advertising statements promising that the price quoted is the final price, hidden deeply in the Terms & conditions are your responsibilities such as, ensuring adequate water pressure, suggesting buildings insurances, electrical survey all of which are at your cost. Question, why do this company charge you for a survey?. My advice, at the hint of a problem that is contrary to their promises act immediately within the contract to instigate a chargeback for your money paid and be determined. Important always read everything and act within the T&C and the Consumer Rights Act 2015. Better still avoid this company at all costs.”

Posted 9 months ago

“Having agreed with Premier Cares surveyor on 11th April 23 that the delivery of materials and installation would be on 28/4/23 the installers didn’t arrive. These dates were essential to complete this project before the arrival of our visitors from Melbourne, Having registered an official complaint was told it would take up to 10 working days to respond taking me beyond the completion date. Naturally I cancelled the contract on the 28/4/23 and am still waiting for my refund. DO NOT TOUCH THIS COMPANY. They promise much but deliver little.”

Posted 10 months ago

“Your after sales care is sadly lacking, with your people making promises that they will get back to me, but unfortunately still waiting for someone to ring. Also your telephone system needs looking at, it has serious problems. We have waited a week and nobody got in touch with us. Rang again today, and, we were assured that someone would ring us back, yet again, nobody.”

Posted 10 months ago

“We have had an awful experience overall with this company. The fitter pressurised my elderly parents into accepting alterations to the original plans without consulting the designer. The same fitter was shoddy not sealing edges, leaving dents and holes in panels and managing to crack the shower tray during installation. It took a lot of arguing to snag all the issues with the bathroom and the tray was only repaired, not replaced. 4 years on the pump is leaking and the repair to the tray has cracked. The plug in the sink has broken due to poor quality materials. I am still waiting on the company to come and repair the leak to the shower despite me reporting it as leaking into the downstairs room over 2 weeks ago! Customer service is awful. They do not return calls and i was just cut off after waiting 55 minutes to be connected ... for the 4th time!”

Posted 1 year ago

“I had a walk in shower and shower room make over last year and its been a huge disaster from beginning to end . The first one fitted had to be ripped out and started again , it was a disgusting mess that cost £10.000 . The faults are too numerous to list here , the shower still leaks and now the folding seat has come loose and is hanging off the wall , i find it difficult to stand in shower due to a back problem, and i have tried for over a week to get in touch with someone to help deal with my complaint . They are either not answering and dont get back to me when i request them tooi would never in any circumstances recommend this company … i sven had to endure two nights with the toilet uncapped and the stench was unbearable and all this with a husband with Alchziemers .. no customer care there ..”

Posted 1 year ago

“Stay well clear of this company!! Pressured sales and bully an elderly couple, £10000 plus for a bathroom that should have been half that.”

Posted 1 year ago

“The installers were efficient ,very personable, and we were content at the moment they left. However the next morning, my husband was finding difficulty opening and closing the shower. I went in to check it and the door was impossible to open. I am disabled, the reason for having the shower fitted.. if I had been naked and trapped in the shower this would have been an enormous health and safety issue. I immediately called the company.I was met with stalling, being put off, and then righteous indignation at my frustration. A young man ,we believe was a manager, was incredibly patronising,attempting to wrong foot me and telling me not to shout. He spoke over me not hearing me out, and then the line went dead. There were two other issues as well .I feel that £8000 was taken from me very quickly,and would have liked their response to me and their unfinished work to be as immediate. I would also suggest that their employees be given some proper professional development. There is a book to be available in September entitled ‘A Jungian approach, turning leaders into people’ by Laurence Barrett the head of aProfessional Development Company. I would not recommend Premier Care company . It was not the caring company that their salesman convinced us of. We feel duped.”

Posted 1 year ago

“We ordered our disability bathroom in November we had to pay over £8000 before they would start work finally started work on 9th may still waiting for it to be finished at one point they left us with no sink or toilet for 5 days we had to go and stay with my son then to top it all one of the pipes came loose and water has poured through the ceiling ruining our kitchen this happened 10 days ago despite many calls to the company our project manager is not available we have had to turn to our house insurance for help our drive is full of rubbish for 5 weeks now we are both disabled and wish we had never heard of premier care they have wrecked our house and have left us up in the air with no solution”

Posted 1 year ago

“Echoing other clients recent reviews of this company - avoid at all costs. I have never known such a poor, incompetent level of service from a company which advertises itself as ‘the UK's leading provider and installer of walk in baths and easy access showers we offer a complete service from consultation and design through to stress free installation'. Based on my parent’s experience (and judging from recent reviews), this is completely false advertising and the company should be ashamed of themselves. The issues caused have been created by more than one individual, suggesting to me that is very much the culture of the business as a whole and reading the reviews on here, our experience is not an isolated occurrence. Their only saving grace is the fitters who were honest enough to acknowledge that the initial survey completed by Mike was not fit for the purpose of my mothers mobility issues. The premium charged is in no way reflective of products used. It was advised that work would be completed within a week although due to incorrect parts being ordered by the sales team on multiple occasions, my parents were without proper wash facilities for 4 weeks. 4 1/2 weeks on, the wrong size radiator was fitted (despite the fitters making the project manager aware, and the project manager advising them to proceed and fit it anyway) the ‘replacement’ has still not been delivered, despite 4 deliveries of the incorrect size/style having occurred. The shower door was also ordered incorrectly and there is also a scratch on one of the wall panels. Head of Customer Services Della Cooper was involved although now appears to have gone AWOL in responding to emails. Not surprisingly, copying in of Trading Standards & BBC Watchdog to emails is the only action that seems to facilitate any type of response. Customer Service & Operations Director Craig Alexander now involved. I will consider updating this review once the matter has been satisfactorily resolved - until then, I would urge anyone to think twice about using this company as the reviews speak for themselves. This company needs to be held accountable as they appear to be more than happy to take a lot of money from the elderly and vulnerable without fulfilling their contractual obligations.”

Posted 2 years ago

“THE WORST COMPANY WE HAVE EVER DEALT WITH BY FAR!!! our grandmother had a bath installed supplied by this company 1 year ago paying a great deal of money for it. We have now been awaiting a small part that had failed for months ever after paying for it upfront at their request. Having still received no replacement part we have tried to pursue them on many dozens of occasions with absolutely no success. In fact they have now resorted to shouting down the phone to ourselves, our elderly grandmother then putting the telephone down. this is absolutely disgusting, there are no words, this company should not be trading! We will now be contacting Trading Standard and the relevant authorities, if necessary legal channels! We will not let this rest. MY ADVICE IS TO AVOID THIS COMPANY AS YOU WILL SEE FROM THE OTHER REVIEWS”

Posted 2 years ago

“I wish I had read the reviews prior to contacting this company. As LPA I arranged an appointment explained why and what was required. So they then cancel last minute. Stating they couldnt attend unless I have LPA this is actually not their business. I had already given more information than they needed, clearly non of which was passed on or documented. After, spending a morning ensuring two individuals in their 90's were prepared for the meeting. I am beyond dissapointed that no one bothered to show up or contact me directly as requested initially !. Completely unprofessional. We are taking our custom elsewhere.”

Posted 2 years ago

“Contract no.553140. why no response from you re my complaint. C. O'Neill.”

Posted 2 years ago

“I had a walk in bath fitted in August 2017. At the beginning of July 2019 the handle snapped off at the base, the door couldn't be opened and the bath became unusable. When I reported the fault I was told they would order a new handle to be sent direct to me and then I should ring them so they could arrange for a fitter to come and make the replacement. 17th July - rang to say handle hadn't come. 24th July ditto. 5th August the new handle arrived, I rang to inform them and was told I would be contacted by the fitter over the phone or by email to fix a date for repairs. 8th August - had not been contacted so rang up. 16th August - ditto. 19 August got a call to say they would arrange a fitter. At this point I wrote a letter of complaint. I had a letter of apology and a call from a gentleman called Martin while I was out. After ringing him back I got a date for the fitter - 5th September. At 2.30 on 5th September the fitter rang to say he couldn't make it - would the next day be O.K. It wasn't - Friday is the one day I have to go out, so the fitter said he would ring me on the Monday of the next week to arrange an alternative time. He didn't ring, so on 11th September I emailed the customer care manager for another appointment. I got no reply. On 17th September I emailed again - no reply. On 30 September I rang the customer care manager and left a message on her answering machine and so far have had no reply. So the high price of the bath ( over £7,000 ) unfortunately goes with appallingly low customer service. If I had known this beforehand I would never have had the bath fitted. Potential customers beware.”

Posted 4 years ago

Dear Mrs Shaw, Please accept our sincere apologies for the issues that you have experienced. We are sorry to hear that the installer failed to attend on 5th September 2019, we can confirm that the visit has been rescheduled for Friday 4th September 2019 as confirmed with your son today. Once again please accept our sincere apologies for any inconvenience. Regards Customer Care Team

Posted 4 years ago

“As with others I went with Premier because of the Which recommendation. So far apart from the fitter working hard I’m very upset about it all. Installation date was changed twice, fitter said the units ordered didn’t fit so ordered another which turned up damaged. Sink unit doesn’t fit. A field mgr turned up 4 working days later and wrote his report and also corrected the dripping then continually running toilet flush. Week later toilet is flushing continually again. Has done so for 1 1/2 hrs. The office have yet to get back to me to confirm that someone will be out to me shortly. I’ve been afraid to use the toilet overnight since the first occasion this happened. I’m so upset that I burst into tears when talking to the office. I have health issues but fortunately am not disabled and can go downstairs but I’;m so distressed about this now, Please Please sort this.”

Posted 4 years ago

Dear Ms Poore, We are very sorry for the distress you have experienced. On this occasion we have not met the standard of service we endeavour to offer. As agreed earlier, our service engineer will visit this afternoon to fix the immediate issue with the cistern. We are replacing the vanity unit and will be in touch to make arrangements for this. If you require any more information in the meantime, please do not hesitate to contact your Contract Manager, Jess. Yours sincerely, Premier Care

Posted 4 years ago

“We paid over the odds for this shower bathroom etc. One year on and the shower is leaking into the kitchen, the toilet seat is broken, the sink plug is broken. As it’s only guaranteed for1 year the company is not interested unless we pay a call out fee! As this was purchased on finance the finance company got involved and arranged for them to come out. After not knowing what to do the man decided to push toilet paper down a gap under the sink and seal it with sealant. The sink is about 6 foot away from where it is leaking. So if you are thinking of using this company think again.”

Posted 4 years ago

Hi, We are very sorry that your bathroom is presenting these problems, our designs, products and installations are made to last and we rarely have such issues reported. We are also concerned to read of the work undertaken by the installer who visited you, we do not accept this quality of work and will investigate this, and rectify any issues you have once our surveyor, who is attending today has inspected your bathroom. Please accept our apologies for your inconvenience. Premier Care Customer Services Team

Posted 4 years ago

“We have ordered barrier-free bathroom walk-in. Should be ready in 5 days. We spent 4 nights in the hotel. The water pipes were badly laid and we found a pool of water on the freshly laid laminate. We called an emergency service. The plumber could only turn off the water. He can not work because otherwise we will lose the warranty. The pipes are still leaking although the installer visited us for 5 minutes and just walked away.”

Posted 5 years ago

Hi, Please accept our sincere apologies for the issues you have experienced. Our Field Manager has attended and has recommended additional works to be carried out, which we will arrange with you directly. Regards, Customer Service Manager - Premier Care in Bathing.

Posted 5 years ago

“Chosen for the promise of a hassle-free, three day, bath-out/disability-shower-in installation, WHICH recommended. All went well until the bathroom was delivered and we were told work would start 26th June for 5 days. We did not get a shower until 12 August. How did this company hire a fitter who could not follow instructions, could not measure, could not fit wall panels, when he did the shower floor did not fit, he made holes in the outlet pipe, left us without hot water for 20 days, worked when he felt like it and was rude and lied? We were promised a Personal Contract Manager who would oversee the installation. No such person made themselves known to us or did anything about it for weeks until we refused to have Kevin in the house and asked for someone competent. The Area manager was great and fitter Paul ripped out all Kevin's work and did the job properly in 4 days, also doing his best to repair the damage to the rest of the bathroom caused by Kevin, (such as concreting over the tiled floor and leaving the damaged washbasin held up by a baton.) The office staff seem quite uncaring, do not seem to have the complaints procedure WHICH says all its companies have, and have only offered six months extra guarantee period on the normal one year, getting the dates wrong. Look out! This company only wants your money and is reliant on hard-working fitters to keep customers sweet. They can't cope when things go wrong.”

Posted 5 years ago

Hi, Thank you for taking the time to speak with me today. Please accept our apologies for the issues experienced during your installation, as discussed we will amend the warranty date and send out manufacturer warranty information. Regards, Customer Service Manager - Premier Care in Bathing

Posted 5 years ago

“Everything went wrong !!!! My disabled dad paid over £15.000 for a new bathroom in his new home and immediately was left for a week without a flushing toilet, having to move buckets of water from his kitchen when a stroke has left him with left arm and leg weakness. Anyway an 8 day job is still on going 150 days later. Had a call this week to say an electrician is coming in this week to finish the job But that is not the end of it. I would like to know what would have happened if I was not here to fight his corner as your customer services and employees have ignored me for long enough so I don't think they would have got back to my dad After many weeks dad's bathroom has been ripped out for a second time and reinstalled and once the electrician has been it will be completed. Now I have the problem of trying to get compensation from you on my dad's behalf. All copies of pictures, emails and other paperwork has been sent to you and i received a letter saying someone would contact me 10 days after the date on the letter (8th October 2018). Guess what !! I have had to ring you on the 25th October and still no call back, well No more it is going to go further now I am sick to death of being fobbed off with every phone call being answered with the receptionist of the people i need to speak to being in meetings. THIS COMPANY STINKS”

Posted 5 years ago

Hi Diane, Thank you for working with us and thank you for your patience while we completed the works to your satisfaction. Regards, Customer Service Manager, Premier Care in Bathing

Posted 5 years ago

“My father engaged this Company in January this year to change their bathroom into an accessible one. Work took far longer than the 4 days quoted (over 12) and didn’t finish the work. Later found panelling started to bow, toilet not connected to the wall, rust staining. Called to complain, they agreed to 3 day’s work to put right, but cancelled and it has taken numerous phone calls and still they have not fixed the bathroom. Customer Service is appalling and months on, we are still waiting. Now taking legal action. DO NOT engage this Company - they take advantage of elderly people.”

Posted 5 years ago

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincere apologies. It is important to us that our customers are satisfied and we are currently working with you to resolve all issues. Customer Service Manager, Premier Care in Bathing

Posted 5 years ago

«
1
2
»

Premier Care in Bathing is rated 4.4 based on 286 reviews