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Premier Care in Bathing Reviews

4.4 Rating 286 Reviews

87 %

of reviewers recommend Premier Care in Bathing

Company Reviews

4.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Premier Care in Bathing:

Premier Care in Bathing are the UK market leader in walk-in baths and easy access showers, where we believe everyone should be able to bathe in comfort and safety.

Visit Website

Phone:

0800 280 0239

Email:

enquiries@careinbathing.co.uk

Location:

Unit 20-21 Padgets Lane,
Unit 20-21 Padgets Lane
Redditch
B98 0RA

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRENDOUS COMPANY !! everything that could have gone wrong went wrong. Their biggest problen is sub contracting out all their work and not knowing whats going on as there is no one project managing the work. Starting with changing the agreed start date to three weeks later. Everything delivered for the job was wrongly ordered more than once. Three toilets / three shower trays / different batches of tiles etc., the whole room was tiled and had to be ripped out and started again as it was so badly done. What should have been a nine day job turned into nearly three months. The office staff were unhelpful and rude and we were palmed off on a daily basis as to when fitters would turn up. This Company is all about taking your money and after that they could nt care less. Dont waste your money on this company or sister companies. This has caused so much stress and anxiety and my elderly mum who is in poor health was delayed in moving in for two months.”

Posted 7 years ago

“Everything went wrong !!!! My disabled dad paid over £15.000 for a new bathroom in his new home and immediately was left for a week without a flushing toilet, having to move buckets of water from his kitchen when a stroke has left him with left arm and leg weakness. Anyway an 8 day job is still on going 150 days later. Had a call this week to say an electrician is coming in this week to finish the job But that is not the end of it. I would like to know what would have happened if I was not here to fight his corner as your customer services and employees have ignored me for long enough so I don't think they would have got back to my dad After many weeks dad's bathroom has been ripped out for a second time and reinstalled and once the electrician has been it will be completed. Now I have the problem of trying to get compensation from you on my dad's behalf. All copies of pictures, emails and other paperwork has been sent to you and i received a letter saying someone would contact me 10 days after the date on the letter (8th October 2018). Guess what !! I have had to ring you on the 25th October and still no call back, well No more it is going to go further now I am sick to death of being fobbed off with every phone call being answered with the receptionist of the people i need to speak to being in meetings. THIS COMPANY STINKS”

Posted 5 years ago

Hi Diane, Thank you for working with us and thank you for your patience while we completed the works to your satisfaction. Regards, Customer Service Manager, Premier Care in Bathing

Posted 5 years ago

“My father engaged this Company in January this year to change their bathroom into an accessible one. Work took far longer than the 4 days quoted (over 12) and didn’t finish the work. Later found panelling started to bow, toilet not connected to the wall, rust staining. Called to complain, they agreed to 3 day’s work to put right, but cancelled and it has taken numerous phone calls and still they have not fixed the bathroom. Customer Service is appalling and months on, we are still waiting. Now taking legal action. DO NOT engage this Company - they take advantage of elderly people.”

Posted 5 years ago

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincere apologies. It is important to us that our customers are satisfied and we are currently working with you to resolve all issues. Customer Service Manager, Premier Care in Bathing

Posted 5 years ago

“This company have caused, and continue to cause, a great deal of distress for my elderly parents. Poor contractors, poor workmanship, poor customer service follow up and cancelled appointments, work being authorised and then not. If you are signing up to try to make your lives easier, DO NOT USE THIS COMPANY. If Which have approved this company, they have been misled.”

Posted 5 years ago

Hi Sue, We are very sorry that you are unhappy with the service your parents have received. We take all feedback very seriously and are looking into this to see where our process has let you down. We have now agreed a date for us to come out and inspect their bathroom with a view to getting this resolved as soon as possible. If you have any further questions, please contact our customer service team on 01527 267 800. Regards, Premier Care in Bathing

Posted 5 years ago

“Everything possible went wrong with the installation of our walk in shower.”

Posted 7 years ago

“Problems encountered: 1) The advisor did not check out my reasoning for the choice of design. Result: wrong design for my needs, also more expensive than needed be. 2) The surveyor did not foresee problems when allocating time for the fitter. Result: Incorrect installation of a pressure pump, which was not the one that had been delivered. I don't even know therefore whether the pump is new or had been used elsewhere. 3) Underfloor heating never worked. When it was repaired, it was clear that the loops of the electric netting are so wide that the floor never gets evenly warm. 4) Expertise: my lack of knowledge meant that I was strung along with evasiveness, stone-walling, persuasions of what I had to accept. Result: Two different independent experts did a survey with a quotation for completing the work according to contract. Now, 10 months later (time and energy consuming months), my credit card company, First Direct, is financing the local expert to complete the work for £ 1,200.”

Posted 7 years ago

“Chosen for the promise of a hassle-free, three day, bath-out/disability-shower-in installation, WHICH recommended. All went well until the bathroom was delivered and we were told work would start 26th June for 5 days. We did not get a shower until 12 August. How did this company hire a fitter who could not follow instructions, could not measure, could not fit wall panels, when he did the shower floor did not fit, he made holes in the outlet pipe, left us without hot water for 20 days, worked when he felt like it and was rude and lied? We were promised a Personal Contract Manager who would oversee the installation. No such person made themselves known to us or did anything about it for weeks until we refused to have Kevin in the house and asked for someone competent. The Area manager was great and fitter Paul ripped out all Kevin's work and did the job properly in 4 days, also doing his best to repair the damage to the rest of the bathroom caused by Kevin, (such as concreting over the tiled floor and leaving the damaged washbasin held up by a baton.) The office staff seem quite uncaring, do not seem to have the complaints procedure WHICH says all its companies have, and have only offered six months extra guarantee period on the normal one year, getting the dates wrong. Look out! This company only wants your money and is reliant on hard-working fitters to keep customers sweet. They can't cope when things go wrong.”

Posted 5 years ago

Hi, Thank you for taking the time to speak with me today. Please accept our apologies for the issues experienced during your installation, as discussed we will amend the warranty date and send out manufacturer warranty information. Regards, Customer Service Manager - Premier Care in Bathing

Posted 5 years ago

“I had a walk in bath fitted in August 2017. At the beginning of July 2019 the handle snapped off at the base, the door couldn't be opened and the bath became unusable. When I reported the fault I was told they would order a new handle to be sent direct to me and then I should ring them so they could arrange for a fitter to come and make the replacement. 17th July - rang to say handle hadn't come. 24th July ditto. 5th August the new handle arrived, I rang to inform them and was told I would be contacted by the fitter over the phone or by email to fix a date for repairs. 8th August - had not been contacted so rang up. 16th August - ditto. 19 August got a call to say they would arrange a fitter. At this point I wrote a letter of complaint. I had a letter of apology and a call from a gentleman called Martin while I was out. After ringing him back I got a date for the fitter - 5th September. At 2.30 on 5th September the fitter rang to say he couldn't make it - would the next day be O.K. It wasn't - Friday is the one day I have to go out, so the fitter said he would ring me on the Monday of the next week to arrange an alternative time. He didn't ring, so on 11th September I emailed the customer care manager for another appointment. I got no reply. On 17th September I emailed again - no reply. On 30 September I rang the customer care manager and left a message on her answering machine and so far have had no reply. So the high price of the bath ( over £7,000 ) unfortunately goes with appallingly low customer service. If I had known this beforehand I would never have had the bath fitted. Potential customers beware.”

Posted 4 years ago

Dear Mrs Shaw, Please accept our sincere apologies for the issues that you have experienced. We are sorry to hear that the installer failed to attend on 5th September 2019, we can confirm that the visit has been rescheduled for Friday 4th September 2019 as confirmed with your son today. Once again please accept our sincere apologies for any inconvenience. Regards Customer Care Team

Posted 4 years ago

“The functionality of the shower and the quality of the installation was, and still is, excellent, 18 months afterwards. It is used, on average, once per week with seat down on each occasion. However, it is now showing the lifting of the non-slip base covering which is fundamental for users, such as us, with severe mobility problems. I have arranged with the suppliers for a repair BUT THEY DEMAND A CALL-OUT CHARGE OF £95. IT IS A FAULTY PRODUCT THAT SHOULD BE CORRECTED FREE OF CHARGE.”

Posted 5 years ago

“Where do I start! Wrong shower tray delivered on day one putting back the fitting of the bathroom. Poorly fitted wall boarding filled with sealant where it has been cut too short -even though this was pointed out we were told this would be rectified. Its not as if there wasn't enough replacement sheeting - so bad was the measuring up there is enough left to do the toilet out! So why leave this? Mess! Inside and outside!”

Posted 6 years ago

We were very disappointed to read your comments and take any comments of this nature very seriously. We are continually looking at ways of improving our service and would like to thank you for taking the time to inform us of these issues. We understand our Field Manager is visiting today to address the points raised. Regards, Customer Services Manager

Posted 6 years ago

“this was not my bathroom but I had to go and put right damaged to a ceiling where the water had come through from the new bathroom above. Unfortunaly the elderly lady also had her oven unit ruined and she is still waiting for compensation !!!!!!!”

Posted 6 years ago

“It did not make me happy as it took from August till November 2016 to get it right. I had to threaten to go to the media to get the shower room to be sorted. The Tower Rail did not work and was found to be plumbed incorrectly no fault of installers but the surveyor. I was told at first it was our fault we ordered it wrong which was not the case. I also asked that a senior partner be informed as this did cause me a lot stress, to this day not one person has apologized. We had to have the flooring up again so the pipes could be altered, new water pump and mixer bar. I did ask for compensation no one has had the decency to come back to us about this or offer an explanation why we should not receive this. Would I recommend them No.”

Posted 7 years ago

“We have had an awful experience overall with this company. The fitter pressurised my elderly parents into accepting alterations to the original plans without consulting the designer. The same fitter was shoddy not sealing edges, leaving dents and holes in panels and managing to crack the shower tray during installation. It took a lot of arguing to snag all the issues with the bathroom and the tray was only repaired, not replaced. 4 years on the pump is leaking and the repair to the tray has cracked. The plug in the sink has broken due to poor quality materials. I am still waiting on the company to come and repair the leak to the shower despite me reporting it as leaking into the downstairs room over 2 weeks ago! Customer service is awful. They do not return calls and i was just cut off after waiting 55 minutes to be connected ... for the 4th time!”

Posted 1 year ago

“Echoing other clients recent reviews of this company - avoid at all costs. I have never known such a poor, incompetent level of service from a company which advertises itself as ‘the UK's leading provider and installer of walk in baths and easy access showers we offer a complete service from consultation and design through to stress free installation'. Based on my parent’s experience (and judging from recent reviews), this is completely false advertising and the company should be ashamed of themselves. The issues caused have been created by more than one individual, suggesting to me that is very much the culture of the business as a whole and reading the reviews on here, our experience is not an isolated occurrence. Their only saving grace is the fitters who were honest enough to acknowledge that the initial survey completed by Mike was not fit for the purpose of my mothers mobility issues. The premium charged is in no way reflective of products used. It was advised that work would be completed within a week although due to incorrect parts being ordered by the sales team on multiple occasions, my parents were without proper wash facilities for 4 weeks. 4 1/2 weeks on, the wrong size radiator was fitted (despite the fitters making the project manager aware, and the project manager advising them to proceed and fit it anyway) the ‘replacement’ has still not been delivered, despite 4 deliveries of the incorrect size/style having occurred. The shower door was also ordered incorrectly and there is also a scratch on one of the wall panels. Head of Customer Services Della Cooper was involved although now appears to have gone AWOL in responding to emails. Not surprisingly, copying in of Trading Standards & BBC Watchdog to emails is the only action that seems to facilitate any type of response. Customer Service & Operations Director Craig Alexander now involved. I will consider updating this review once the matter has been satisfactorily resolved - until then, I would urge anyone to think twice about using this company as the reviews speak for themselves. This company needs to be held accountable as they appear to be more than happy to take a lot of money from the elderly and vulnerable without fulfilling their contractual obligations.”

Posted 2 years ago

“THE WORST COMPANY WE HAVE EVER DEALT WITH BY FAR!!! our grandmother had a bath installed supplied by this company 1 year ago paying a great deal of money for it. We have now been awaiting a small part that had failed for months ever after paying for it upfront at their request. Having still received no replacement part we have tried to pursue them on many dozens of occasions with absolutely no success. In fact they have now resorted to shouting down the phone to ourselves, our elderly grandmother then putting the telephone down. this is absolutely disgusting, there are no words, this company should not be trading! We will now be contacting Trading Standard and the relevant authorities, if necessary legal channels! We will not let this rest. MY ADVICE IS TO AVOID THIS COMPANY AS YOU WILL SEE FROM THE OTHER REVIEWS”

Posted 2 years ago

“I wish I had read the reviews prior to contacting this company. As LPA I arranged an appointment explained why and what was required. So they then cancel last minute. Stating they couldnt attend unless I have LPA this is actually not their business. I had already given more information than they needed, clearly non of which was passed on or documented. After, spending a morning ensuring two individuals in their 90's were prepared for the meeting. I am beyond dissapointed that no one bothered to show up or contact me directly as requested initially !. Completely unprofessional. We are taking our custom elsewhere.”

Posted 2 years ago

“As with others I went with Premier because of the Which recommendation. So far apart from the fitter working hard I’m very upset about it all. Installation date was changed twice, fitter said the units ordered didn’t fit so ordered another which turned up damaged. Sink unit doesn’t fit. A field mgr turned up 4 working days later and wrote his report and also corrected the dripping then continually running toilet flush. Week later toilet is flushing continually again. Has done so for 1 1/2 hrs. The office have yet to get back to me to confirm that someone will be out to me shortly. I’ve been afraid to use the toilet overnight since the first occasion this happened. I’m so upset that I burst into tears when talking to the office. I have health issues but fortunately am not disabled and can go downstairs but I’;m so distressed about this now, Please Please sort this.”

Posted 4 years ago

Dear Ms Poore, We are very sorry for the distress you have experienced. On this occasion we have not met the standard of service we endeavour to offer. As agreed earlier, our service engineer will visit this afternoon to fix the immediate issue with the cistern. We are replacing the vanity unit and will be in touch to make arrangements for this. If you require any more information in the meantime, please do not hesitate to contact your Contract Manager, Jess. Yours sincerely, Premier Care

Posted 4 years ago

“We have ordered barrier-free bathroom walk-in. Should be ready in 5 days. We spent 4 nights in the hotel. The water pipes were badly laid and we found a pool of water on the freshly laid laminate. We called an emergency service. The plumber could only turn off the water. He can not work because otherwise we will lose the warranty. The pipes are still leaking although the installer visited us for 5 minutes and just walked away.”

Posted 5 years ago

Hi, Please accept our sincere apologies for the issues you have experienced. Our Field Manager has attended and has recommended additional works to be carried out, which we will arrange with you directly. Regards, Customer Service Manager - Premier Care in Bathing.

Posted 5 years ago

“The shower arka cool touch has been wrongly installed which only became apparent after not functioning well and inspected by AKW maintenance. This has to be remedied but only with the least disruption. I do not want the whole shower dismantled or new carpet pulled up. SORT IT !!!”

Posted 6 years ago

Hi SG, We take these matters very seriously, unfortunately, we cannot identify a customer account from your name, or email address. Could you please contact our customer services team directly on 01527 594 218 so we can resolve this issue for you? Kind regards, Premier Care in Bathing.

Posted 6 years ago

“The installation date was changed .. 3 shower trays delivered before getting the right one . The sink was so small cloakroom size not bathroom .the heated towel rail is so small a hand towel just fits .Half of the work they said they would do we have paid someone else to do.Would not recommend this company”

Posted 6 years ago

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Premier Care in Bathing is rated 4.4 based on 286 reviews