I wish I had read the reviews prior to contacting this company. As LPA I arranged an appointment explained why and what was required. So they then cancel last minute. Stating they couldnt attend unless I have LPA this is actually not their business. I had already given more information than they needed, clearly non of which was passed on or documented. After, spending a morning ensuring two individuals in their 90's were prepared for the meeting. I am beyond dissapointed that no one bothered to show up or contact me directly as requested initially !. Completely unprofessional. We are taking our custom elsewhere.