Premier Care in Bathing Reviews

4.56 Rating 226 Reviews

91% of reviewers recommend Premier Care in Bathing

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Featured Review

"A truly professional installation completed in a timely manner with little disruption and much friendliness and attention. Martin has left a very good impression and reputation! TY"

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Posted 2 months ago

"Brilliant, fantastic. Couldn't wish for better."

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Posted 4 weeks ago

"The bath looks beautiful and your installer has been very good. Clean, quiet and very helpful."

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Posted 4 weeks ago

"A job well done. Excellent workmanship. Thank you."

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Posted 4 weeks ago

"Very efficient and helpful craftsman. Thankyou."

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Posted 4 weeks ago

"We have ordered barrier-free bathroom walk-in. Should be ready in 5 days. We spent 4 nights in the hotel. The water pipes were badly laid and we found a pool of water on the freshly laid laminate. We called an emergency service. The plumber could only turn off the water. He can not work because otherwise we will lose the warranty. The pipes are still leaking although the installer visited us for 5 minutes and just walked away."

Helpful Report

Posted 2 months ago

Hi,

Please accept our sincere apologies for the issues you have experienced. Our Field Manager has attended and has recommended additional works to be carried out, which we will arrange with you directly.

Regards, Customer Service Manager - Premier Care in Bathing.

Posted 2 months ago

"I cannot praise the fitter's installation highly enough. Martin's work was thorough & exemplary."

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Posted 2 months ago

"VERY PLEASED WITH THE WHOLE JOB FROM START TO FINISHED BATHROOM. TOTALLY INFORMED AT EACH STAGE. VERY FRIENDLY TEAM. THANKS"

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Posted 2 months ago

"Chosen for the promise of a hassle-free, three day, bath-out/disability-shower-in installation, WHICH recommended. All went well until the bathroom was delivered and we were told work would start 26th June for 5 days. We did not get a shower until 12 August. How did this company hire a fitter who could not follow instructions, could not measure, could not fit wall panels, when he did the shower floor did not fit, he made holes in the outlet pipe, left us without hot water for 20 days, worked when he felt like it and was rude and lied? We were promised a Personal Contract Manager who would oversee the installation. No such person made themselves known to us or did anything about it for weeks until we refused to have Kevin in the house and asked for someone competent. The Area manager was great and fitter Paul ripped out all Kevin's work and did the job properly in 4 days, also doing his best to repair the damage to the rest of the bathroom caused by Kevin, (such as concreting over the tiled floor and leaving the damaged washbasin held up by a baton.) The office staff seem quite uncaring, do not seem to have the complaints procedure WHICH says all its companies have, and have only offered six months extra guarantee period on the normal one year, getting the dates wrong. Look out! This company only wants your money and is reliant on hard-working fitters to keep customers sweet. They can't cope when things go wrong."

2 Helpful Report

Posted 3 months ago

Hi,

Thank you for taking the time to speak with me today. Please accept our apologies for the issues experienced during your installation, as discussed we will amend the warranty date and send out manufacturer warranty information.

Regards,

Customer Service Manager - Premier Care in Bathing

Posted 3 months ago

"The fitter Barry, is a very pleasant, cheerful, helpful individual, who is an excellent worker and he carried out the work to a very high standard. I am wholly satisfied with the result."

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Posted 4 months ago

"All aspects of installation were accommodating and installers were friendly and consulted me in all stages of the procedure. I am pleased with my new bathroom."

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Posted 5 months ago

"Due to deafness, I am very pleased that Chris is a very patient to explain by pen and paper to be clear and very understanding. I am very happy to have a lovely new bathroom thanks to Chris. I will miss Chris!!"

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Posted 5 months ago

"Excellent job, pleasant and helpful installers"

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Posted 5 months ago

"Excellent installation, most helpful, clean an efficient. Totally recommended."

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Posted 5 months ago

"Excellent workmanship and fast installation."

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Posted 5 months ago

"We took the price offered by Premier Care knowing it was more expensive than other local installers. We wanted a bath replaced with a disability style shower and new toilet and new sink unit and new flooring at the same time. We opted for it because of the emphasis on quality and customer service, guaranteed and specialisation in disability. The salesman was convincing. The surveyor was punctual, The installer was helpful, reliable, punctual and polite. It is hard to judge the installation on the basis of a few weeks experience but - with a few minor irritants, (an area of flooring bounces, the shower head leaks, an area of sealant is messy, doors out of line) - it seems successful. The administrative process was less so. The office asked if we would bring the installation date forward. We agreed provided it would be completed by a certain date. This was guaranteed and we were assured the delivery of the sink, toilet, shower tray etc would be made on the following Monday. On Monday the installer arrived punctually. The following day the office notified us that the delivery van had been in an accident, the driver was hospitalised, the contents of the van were inaccessible, and so the delivery was delayed. I was not convinced there had been an accident. On the Wednesday morning the delivery arrived but was incomplete. It was now impossible for the installation to be completed by the agreed date. We had to arrange for access for the installer in our absence. No apologies."

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Posted 5 months ago

"Everything went wrong !!!! My disabled dad paid over £15.000 for a new bathroom in his new home and immediately was left for a week without a flushing toilet, having to move buckets of water from his kitchen when a stroke has left him with left arm and leg weakness. Anyway an 8 day job is still on going 150 days later. Had a call this week to say an electrician is coming in this week to finish the job But that is not the end of it. I would like to know what would have happened if I was not here to fight his corner as your customer services and employees have ignored me for long enough so I don't think they would have got back to my dad After many weeks dad's bathroom has been ripped out for a second time and reinstalled and once the electrician has been it will be completed. Now I have the problem of trying to get compensation from you on my dad's behalf. All copies of pictures, emails and other paperwork has been sent to you and i received a letter saying someone would contact me 10 days after the date on the letter (8th October 2018). Guess what !! I have had to ring you on the 25th October and still no call back, well No more it is going to go further now I am sick to death of being fobbed off with every phone call being answered with the receptionist of the people i need to speak to being in meetings. THIS COMPANY STINKS"

3 Helpful Report

Posted 5 months ago

Hi Diane,

Thank you for working with us and thank you for your patience while we completed the works to your satisfaction.

Regards,

Customer Service Manager, Premier Care in Bathing

Posted 5 months ago

"Following bad service and no comunication prior to installation the installation was a bed of roses. Totally professional with a wonderful result and kind efficiant installer. Alan deserves a medal."

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Posted 6 months ago

"Kevin has been absolutely brilliant. Fantastic job, new bathroom looks great and he is kind, patient and helpful. Thank you."

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Posted 6 months ago

"Very good installation and very courteous staff."

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Posted 6 months ago

"My father engaged this Company in January this year to change their bathroom into an accessible one. Work took far longer than the 4 days quoted (over 12) and didn’t finish the work. Later found panelling started to bow, toilet not connected to the wall, rust staining. Called to complain, they agreed to 3 day’s work to put right, but cancelled and it has taken numerous phone calls and still they have not fixed the bathroom. Customer Service is appalling and months on, we are still waiting. Now taking legal action. DO NOT engage this Company - they take advantage of elderly people."

4 Helpful Report

Posted 6 months ago

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincere apologies.

It is important to us that our customers are satisfied and we are currently working with you to resolve all issues.

Customer Service Manager, Premier Care in Bathing

Posted 6 months ago

Premier Care in Bathing is rated 4.56 based on 226 reviews

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