Premier Care in Bathing Reviews

4.56 Rating 218 Reviews

91% of reviewers recommend Premier Care in Bathing

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Featured Review

"As promised in brochure, all work very professionally carried out, everything explained and every speck of dust swept up on finishing."

Helpful Report

Posted 1 year ago

"Chosen for the promise of a hassle-free, three day, bath-out/disability-shower-in installation, WHICH recommended. All went well until the bathroom was delivered and we were told work would start 26th June for 5 days. We did not get a shower until 12 August. How did this company hire a fitter who could not follow instructions, could not measure, could not fit wall panels, when he did the shower floor did not fit, he made holes in the outlet pipe, left us without hot water for 20 days, worked when he felt like it and was rude and lied? We were promised a Personal Contract Manager who would oversee the installation. No such person made themselves known to us or did anything about it for weeks until we refused to have Kevin in the house and asked for someone competent. The Area manager was great and fitter Paul ripped out all Kevin's work and did the job properly in 4 days, also doing his best to repair the damage to the rest of the bathroom caused by Kevin, (such as concreting over the tiled floor and leaving the damaged washbasin held up by a baton.) The office staff seem quite uncaring, do not seem to have the complaints procedure WHICH says all its companies have, and have only offered six months extra guarantee period on the normal one year, getting the dates wrong. Look out! This company only wants your money and is reliant on hard-working fitters to keep customers sweet. They can't cope when things go wrong."

1 Helpful Report

Posted 1 week ago

Hi,

Thank you for taking the time to speak with me today. Please accept our apologies for the issues experienced during your installation, as discussed we will amend the warranty date and send out manufacturer warranty information.

Regards,

Customer Service Manager - Premier Care in Bathing

Posted 1 week ago

"The fitter Barry, is a very pleasant, cheerful, helpful individual, who is an excellent worker and he carried out the work to a very high standard. I am wholly satisfied with the result."

Helpful Report

Posted 1 month ago

"All aspects of installation were accommodating and installers were friendly and consulted me in all stages of the procedure. I am pleased with my new bathroom."

Helpful Report

Posted 2 months ago

"Due to deafness, I am very pleased that Chris is a very patient to explain by pen and paper to be clear and very understanding. I am very happy to have a lovely new bathroom thanks to Chris. I will miss Chris!!"

Helpful Report

Posted 2 months ago

"Excellent job, pleasant and helpful installers"

Helpful Report

Posted 2 months ago

"Excellent installation, most helpful, clean an efficient. Totally recommended."

Helpful Report

Posted 2 months ago

"Excellent workmanship and fast installation."

Helpful Report

Posted 2 months ago

"We took the price offered by Premier Care knowing it was more expensive than other local installers. We wanted a bath replaced with a disability style shower and new toilet and new sink unit and new flooring at the same time. We opted for it because of the emphasis on quality and customer service, guaranteed and specialisation in disability. The salesman was convincing. The surveyor was punctual, The installer was helpful, reliable, punctual and polite. It is hard to judge the installation on the basis of a few weeks experience but - with a few minor irritants, (an area of flooring bounces, the shower head leaks, an area of sealant is messy, doors out of line) - it seems successful. The administrative process was less so. The office asked if we would bring the installation date forward. We agreed provided it would be completed by a certain date. This was guaranteed and we were assured the delivery of the sink, toilet, shower tray etc would be made on the following Monday. On Monday the installer arrived punctually. The following day the office notified us that the delivery van had been in an accident, the driver was hospitalised, the contents of the van were inaccessible, and so the delivery was delayed. I was not convinced there had been an accident. On the Wednesday morning the delivery arrived but was incomplete. It was now impossible for the installation to be completed by the agreed date. We had to arrange for access for the installer in our absence. No apologies."

Helpful Report

Posted 2 months ago

"Everything went wrong !!!! My disabled dad paid over £15.000 for a new bathroom in his new home and immediately was left for a week without a flushing toilet, having to move buckets of water from his kitchen when a stroke has left him with left arm and leg weakness. Anyway an 8 day job is still on going 150 days later. Had a call this week to say an electrician is coming in this week to finish the job But that is not the end of it. I would like to know what would have happened if I was not here to fight his corner as your customer services and employees have ignored me for long enough so I don't think they would have got back to my dad After many weeks dad's bathroom has been ripped out for a second time and reinstalled and once the electrician has been it will be completed. Now I have the problem of trying to get compensation from you on my dad's behalf. All copies of pictures, emails and other paperwork has been sent to you and i received a letter saying someone would contact me 10 days after the date on the letter (8th October 2018). Guess what !! I have had to ring you on the 25th October and still no call back, well No more it is going to go further now I am sick to death of being fobbed off with every phone call being answered with the receptionist of the people i need to speak to being in meetings. THIS COMPANY STINKS"

2 Helpful Report

Posted 2 months ago

Hi Diane,

Thank you for working with us and thank you for your patience while we completed the works to your satisfaction.

Regards,

Customer Service Manager, Premier Care in Bathing

Posted 2 months ago

"Following bad service and no comunication prior to installation the installation was a bed of roses. Totally professional with a wonderful result and kind efficiant installer. Alan deserves a medal."

Helpful Report

Posted 3 months ago

"Kevin has been absolutely brilliant. Fantastic job, new bathroom looks great and he is kind, patient and helpful. Thank you."

Helpful Report

Posted 3 months ago

"Very good installation and very courteous staff."

Helpful Report

Posted 3 months ago

"My father engaged this Company in January this year to change their bathroom into an accessible one. Work took far longer than the 4 days quoted (over 12) and didn’t finish the work. Later found panelling started to bow, toilet not connected to the wall, rust staining. Called to complain, they agreed to 3 day’s work to put right, but cancelled and it has taken numerous phone calls and still they have not fixed the bathroom. Customer Service is appalling and months on, we are still waiting. Now taking legal action. DO NOT engage this Company - they take advantage of elderly people."

4 Helpful Report

Posted 3 months ago

We are sorry to hear of your less than satisfactory experience and hope you will accept our sincere apologies.

It is important to us that our customers are satisfied and we are currently working with you to resolve all issues.

Customer Service Manager, Premier Care in Bathing

Posted 3 months ago

"Very happy with Paul's work and the extra effort he put in to get the job finished on time."

Helpful Report

Posted 4 months ago

"Happy customer. Very good and pleasant fitter, very tidy and a good asset to Care in Bathing. 100% and over"

Helpful Report

Posted 4 months ago

"Fantastic fitter - courteous - polite at all times. Very kind & considerate of my needs."

Helpful Report

Posted 4 months ago

"This company have caused, and continue to cause, a great deal of distress for my elderly parents. Poor contractors, poor workmanship, poor customer service follow up and cancelled appointments, work being authorised and then not. If you are signing up to try to make your lives easier, DO NOT USE THIS COMPANY. If Which have approved this company, they have been misled."

4 Helpful Report

Posted 4 months ago

Hi Sue,

We are very sorry that you are unhappy with the service your parents have received. We take all feedback very seriously and are looking into this to see where our process has let you down. We have now agreed a date for us to come out and inspect their bathroom with a view to getting this resolved as soon as possible.

If you have any further questions, please contact our customer service team on 01527 267 800.

Regards, Premier Care in Bathing

Posted 4 months ago

"Very satisfied with excellent service. Highly professional plumber & electrician."

Helpful Report

Posted 6 months ago

"Fantastic fitter, courteous, polite at all times. Very kind and considerate of my needs."

Helpful Report

Posted 6 months ago

"Done quickly, carefully & cheerfully! We couldn't have asked for more."

Helpful Report

Posted 6 months ago

Premier Care in Bathing is rated 4.56 based on 218 reviews

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