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Premier Care in Bathing Reviews

4.50 Rating 254 Reviews

89 %

of reviewers recommend Premier Care in Bathing

Company Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Premier Care in Bathing:

Premier Care in Bathing are the UK market leader in walk-in baths and easy access showers, where we believe everyone should be able to bathe in comfort and safety.

Visit Website

Phone:

01527 67711

Email:

enquiries@premierbathrooms.co.uk

Location:

Unit 20-21 Padgets Lane

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We phoned premier bathing a salesman came out to see us and give us a quote for a level access shower the man was really helpful gave us good honest advice and quoted us for the work to be done nothing was to much trouble we were both looking forward to the end result workmen came covered up the flooring and carpets they were polite friendly hard working and cleaned up as they went along at the end of the job another company came out and cleared the driveway of all building Materials the following day my wife and I would recommend premier bathing to anyone looking to renew a bathroom so helpful so kind and caring well worthy of five stars Mr & Mrs Doyle”

Helpful Report

Posted 2 weeks ago

“The reason for not giving 5 stars is because of the delay in delivery of the components which did not turn up until 1820hrs on the Monday. Which meant that the fitter couldn't finish the work until the Friday. Otherwise the fitter (Steve) was brilliant, and the finish is excellent. Just a pity about the water pressure..”

Posted 2 weeks ago

“Echoing other clients recent reviews of this company - avoid at all costs. I have never known such a poor, incompetent level of service from a company which advertises itself as ‘the UK's leading provider and installer of walk in baths and easy access showers we offer a complete service from consultation and design through to stress free installation'. Based on my parent’s experience (and judging from recent reviews), this is completely false advertising and the company should be ashamed of themselves. The issues caused have been created by more than one individual, suggesting to me that is very much the culture of the business as a whole and reading the reviews on here, our experience is not an isolated occurrence. Their only saving grace is the fitters who were honest enough to acknowledge that the initial survey completed by Mike was not fit for the purpose of my mothers mobility issues. The premium charged is in no way reflective of products used. It was advised that work would be completed within a week although due to incorrect parts being ordered by the sales team on multiple occasions, my parents were without proper wash facilities for 4 weeks. 4 1/2 weeks on, the wrong size radiator was fitted (despite the fitters making the project manager aware, and the project manager advising them to proceed and fit it anyway) the ‘replacement’ has still not been delivered, despite 4 deliveries of the incorrect size/style having occurred. The shower door was also ordered incorrectly and there is also a scratch on one of the wall panels. Head of Customer Services Della Cooper was involved although now appears to have gone AWOL in responding to emails. Not surprisingly, copying in of Trading Standards & BBC Watchdog to emails is the only action that seems to facilitate any type of response. Customer Service & Operations Director Craig Alexander now involved. I will consider updating this review once the matter has been satisfactorily resolved - until then, I would urge anyone to think twice about using this company as the reviews speak for themselves. This company needs to be held accountable as they appear to be more than happy to take a lot of money from the elderly and vulnerable without fulfilling their contractual obligations.”

Posted 2 weeks ago

“THE WORST COMPANY WE HAVE EVER DEALT WITH BY FAR!!! our grandmother had a bath installed supplied by this company 1 year ago paying a great deal of money for it. We have now been awaiting a small part that had failed for months ever after paying for it upfront at their request. Having still received no replacement part we have tried to pursue them on many dozens of occasions with absolutely no success. In fact they have now resorted to shouting down the phone to ourselves, our elderly grandmother then putting the telephone down. this is absolutely disgusting, there are no words, this company should not be trading! We will now be contacting Trading Standard and the relevant authorities, if necessary legal channels! We will not let this rest. MY ADVICE IS TO AVOID THIS COMPANY AS YOU WILL SEE FROM THE OTHER REVIEWS”

Posted 1 month ago

“I wish I had read the reviews prior to contacting this company. As LPA I arranged an appointment explained why and what was required. So they then cancel last minute. Stating they couldnt attend unless I have LPA this is actually not their business. I had already given more information than they needed, clearly non of which was passed on or documented. After, spending a morning ensuring two individuals in their 90's were prepared for the meeting. I am beyond dissapointed that no one bothered to show up or contact me directly as requested initially !. Completely unprofessional. We are taking our custom elsewhere.”

Posted 3 months ago

“Contract no.553140. why no response from you re my complaint. C. O'Neill.”

Posted 4 months ago

“I had been thinking about a new bathroom for a while and in particular I wanted to replace the bath with a walk-in shower. After researching websites and asking around, I decided on Premier Care as they cater for the older age group and provide an all-in service, plus the reassurance of warranties on their products and backup in the event of any problems. The whole process was efficiently managed, with the minimum of upheaval. Most items were delivered on the first day of installation and from then on, the fitting team of Festim and Nick worked non-stop. If there hadn't been a couple of unavoidable delays in receiving parts, they would have finished in four days. These delays were quickly rectified and the whole bathroom was finished in less than two weeks. All the old bathroom parts were taken away before then. Just to add what I hope is a constructive comment - I would have found it helpful to know in advance when deliveries and collections were scheduled to be made, so I could make sure I was home. I am delighted with my new bathroom. In my view the products are excellent quality and the fitting is to a very high standard. I am very impressed with the professional skills of the team. Based on my own experience, I would recommend this company.”

Posted 10 months ago

“The work was of a very high standard.The fitter was excellant.He covered the carpets before starting work.He arrived on time every day and finished about 16.00.The rubbish was deposited on our drive and was removed the day before he had finished.The fitter was an excellent worker and very conscientious .The finished job was excellent and I would recommend Premier Bathrooms to other people.”

Posted 1 year ago

“The new bathroom has made a huge difference to bathing and showering for everyone in the house. We love the finished product and would recommend you to anyone wanting an all-accessiible bathroom.”

Posted 1 year ago

“The men were very good and tidy. The showwer is great. The delivery of materials and then the collection of waste were excellent. The two fitters and the floor fitter were both neat and tidy.and most pleasant to have in our home. Many Thanks”

Posted 1 year ago

“The new bathroom has made a huge difference to bathing and showering for everyone in the house. We love the finished product and would recommend you to anyone wanting an all-accessiible bathroom.”

Posted 1 year ago

“The work was of a very high standard.The fitter was excellant.He covered the carpets before starting work.He arrived on time every day and finished about 16.00.The rubbish was deposited on our drive and was removed the day before he had finished.The fitter was an excellent worker and very conscientious .The finished job was excellent and I would recommend Premier Bathrooms to other people.”

Posted 1 year ago

“Very good, helpful and considerate.”

Posted 2 years ago

“I had a walk in bath fitted in August 2017. At the beginning of July 2019 the handle snapped off at the base, the door couldn't be opened and the bath became unusable. When I reported the fault I was told they would order a new handle to be sent direct to me and then I should ring them so they could arrange for a fitter to come and make the replacement. 17th July - rang to say handle hadn't come. 24th July ditto. 5th August the new handle arrived, I rang to inform them and was told I would be contacted by the fitter over the phone or by email to fix a date for repairs. 8th August - had not been contacted so rang up. 16th August - ditto. 19 August got a call to say they would arrange a fitter. At this point I wrote a letter of complaint. I had a letter of apology and a call from a gentleman called Martin while I was out. After ringing him back I got a date for the fitter - 5th September. At 2.30 on 5th September the fitter rang to say he couldn't make it - would the next day be O.K. It wasn't - Friday is the one day I have to go out, so the fitter said he would ring me on the Monday of the next week to arrange an alternative time. He didn't ring, so on 11th September I emailed the customer care manager for another appointment. I got no reply. On 17th September I emailed again - no reply. On 30 September I rang the customer care manager and left a message on her answering machine and so far have had no reply. So the high price of the bath ( over £7,000 ) unfortunately goes with appallingly low customer service. If I had known this beforehand I would never have had the bath fitted. Potential customers beware.”

Posted 2 years ago

Dear Mrs Shaw, Please accept our sincere apologies for the issues that you have experienced. We are sorry to hear that the installer failed to attend on 5th September 2019, we can confirm that the visit has been rescheduled for Friday 4th September 2019 as confirmed with your son today. Once again please accept our sincere apologies for any inconvenience. Regards Customer Care Team

Posted 2 years ago

“As with others I went with Premier because of the Which recommendation. So far apart from the fitter working hard I’m very upset about it all. Installation date was changed twice, fitter said the units ordered didn’t fit so ordered another which turned up damaged. Sink unit doesn’t fit. A field mgr turned up 4 working days later and wrote his report and also corrected the dripping then continually running toilet flush. Week later toilet is flushing continually again. Has done so for 1 1/2 hrs. The office have yet to get back to me to confirm that someone will be out to me shortly. I’ve been afraid to use the toilet overnight since the first occasion this happened. I’m so upset that I burst into tears when talking to the office. I have health issues but fortunately am not disabled and can go downstairs but I’;m so distressed about this now, Please Please sort this.”

Posted 2 years ago

Dear Ms Poore, We are very sorry for the distress you have experienced. On this occasion we have not met the standard of service we endeavour to offer. As agreed earlier, our service engineer will visit this afternoon to fix the immediate issue with the cistern. We are replacing the vanity unit and will be in touch to make arrangements for this. If you require any more information in the meantime, please do not hesitate to contact your Contract Manager, Jess. Yours sincerely, Premier Care

Posted 2 years ago

“Kenny made an excellent job of our bathroom. He was a very clean and polite worker.”

Posted 2 years ago

Hi Mr Haley, We are pleased to hear that you are very happy with your new bathroom. We will pass your kind comments on to your installer. Kind regards, Premier Care in Bathing

Posted 2 years ago

“The fitter worked very hard and the fittings look very good. I thought the floor was going to be darker - nearly black. An excellent result.”

Posted 2 years ago

Thank you for taking the time to leave a 5-star review. Sometimes the samples can look slightly different to a fully laid floor, but we are pleased that are still happy with your finished bathroom. Kind regards, Premier Care in Bathing

Posted 2 years ago

“From start to finish the installation has been carried out with efficiency, skill and good humor. We are really pleased with our new bathroom. I would highly recommend your company.”

Posted 2 years ago

Hi Mrs Vickers, Thank you for taking the time to leave a 5-star review. We are very pleased to hear that you would recommend our services. Kind regards, Premier Care in Bathing

Posted 2 years ago

“Everything we discuss with Simon has been installed very efficiently. Great service.”

Posted 2 years ago

Thank you for taking the time to leave a 5-star review and your kind words regarding our installation team. Kind regards, Premier Care in Bathing

Posted 2 years ago

“We paid over the odds for this shower bathroom etc. One year on and the shower is leaking into the kitchen, the toilet seat is broken, the sink plug is broken. As it’s only guaranteed for1 year the company is not interested unless we pay a call out fee! As this was purchased on finance the finance company got involved and arranged for them to come out. After not knowing what to do the man decided to push toilet paper down a gap under the sink and seal it with sealant. The sink is about 6 foot away from where it is leaking. So if you are thinking of using this company think again.”

Posted 2 years ago

Hi, We are very sorry that your bathroom is presenting these problems, our designs, products and installations are made to last and we rarely have such issues reported. We are also concerned to read of the work undertaken by the installer who visited you, we do not accept this quality of work and will investigate this, and rectify any issues you have once our surveyor, who is attending today has inspected your bathroom. Please accept our apologies for your inconvenience. Premier Care Customer Services Team

Posted 2 years ago

“Very good. Very pleasant. Good worker.”

Posted 2 years ago

Thank you for taking the time to leave a 5-star review. Kind regards, Premier Care in Bathing

Posted 2 years ago

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Premier Care in Bathing is rated 4.50 based on 254 reviews