Premier Care in Bathing Reviews

Name: Premier Care in Bathing
Address: Unit 20-21 Padgets Lane, Unit 20-21 Padgets Lane, Redditch
Rating: 4.39

4.4 Rating 286 Reviews

87 %

of reviewers recommend Premier Care in Bathing

Company Reviews

Metrics

Info

4.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Premier Care in Bathing:

Premier Care in Bathing are the UK market leader in walk-in baths and easy access showers, where we believe everyone should be able to bathe in comfort and safety.

Visit Website

Phone:

0800 280 0239

Email:

enquiries@careinbathing.co.uk

Location:

Unit 20-21 Padgets Lane,
Unit 20-21 Padgets Lane
Redditch
B98 0RA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We took the price offered by Premier Care knowing it was more expensive than other local installers. We wanted a bath replaced with a disability style shower and new toilet and new sink unit and new flooring at the same time. We opted for it because of the emphasis on quality and customer service, guaranteed and specialisation in disability. The salesman was convincing. The surveyor was punctual, The installer was helpful, reliable, punctual and polite. It is hard to judge the installation on the basis of a few weeks experience but - with a few minor irritants, (an area of flooring bounces, the shower head leaks, an area of sealant is messy, doors out of line) - it seems successful. The administrative process was less so. The office asked if we would bring the installation date forward. We agreed provided it would be completed by a certain date. This was guaranteed and we were assured the delivery of the sink, toilet, shower tray etc would be made on the following Monday. On Monday the installer arrived punctually. The following day the office notified us that the delivery van had been in an accident, the driver was hospitalised, the contents of the van were inaccessible, and so the delivery was delayed. I was not convinced there had been an accident. On the Wednesday morning the delivery arrived but was incomplete. It was now impossible for the installation to be completed by the agreed date. We had to arrange for access for the installer in our absence. No apologies.”

Helpful Report

Posted 5 years ago

“The functionality of the shower and the quality of the installation was, and still is, excellent, 18 months afterwards. It is used, on average, once per week with seat down on each occasion. However, it is now showing the lifting of the non-slip base covering which is fundamental for users, such as us, with severe mobility problems. I have arranged with the suppliers for a repair BUT THEY DEMAND A CALL-OUT CHARGE OF £95. IT IS A FAULTY PRODUCT THAT SHOULD BE CORRECTED FREE OF CHARGE.”

Helpful Report

Posted 5 years ago

“Delivery on Tues was late - about 2.30pm, no pump delivered, so little work completed day 1. Should have been completed that day otherwise service would have been 'very good or excellent'”

Helpful Report

Posted 7 years ago

“After a few problems the job was finished to a good standard.”

Helpful Report

Posted 7 years ago

“It did not make me happy as it took from August till November 2016 to get it right. I had to threaten to go to the media to get the shower room to be sorted. The Tower Rail did not work and was found to be plumbed incorrectly no fault of installers but the surveyor. I was told at first it was our fault we ordered it wrong which was not the case. I also asked that a senior partner be informed as this did cause me a lot stress, to this day not one person has apologized. We had to have the flooring up again so the pipes could be altered, new water pump and mixer bar. I did ask for compensation no one has had the decency to come back to us about this or offer an explanation why we should not receive this. Would I recommend them No.”

Helpful Report

Posted 7 years ago

“Very pleased with the end result and the engineer was very pleasant.”

Helpful Report

Posted 7 years ago

“A surveyor could have mentioned how messy the water meter and pipes would look in contrast to the lovely bathroom. Very please with fitter buy the admin seemed poorly co-ordinated.”

Helpful Report

Posted 7 years ago

Premier Care in Bathing is rated 4.4 based on 286 reviews