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PowerBug.co.uk Reviews

4.7 Rating 3,849 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

4.7

Based on 3,849 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

PowerBug.co.uk 5 star review on 23rd May 2023

PowerBug.co.uk 5 star review on 21st March 2019

PowerBug.co.uk 5 star review on 11th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I bought a trolley 15 months ago and recently it has started to pull badly to the left. I have left 3 messages over more Th an a week apart asking for it to be reviewed under warranty and have had no reply whatsoever! I know there are issues with Covid but really not good customer service at all”

Posted 3 years ago

Hi Darren and sorry to see this Covid is a problem but not an excuse We have looked at our log files and can not pick up any messages from you We can report however that the issue has now been resolved and we are all happy again Our customer service phone line is always available for a fast response and you will speak to a human Thanks for bringing this to our attention

Posted 3 years ago

“Very quick and good service, goods arrived on Saturday were only ordered on Thursday afternoon.”

Posted 8 years ago

“Excellent prompt service”

Posted 4 months ago

“Having a problem with my trolley I took it to power bugs office/workshop the gentleman there inspected it and told me it was a problem with the wiring he found a new cable with connections I went off for an hour came back and the job was done he had also tightened all the moving parts and oiled it all up. The bill was 45pounds which I must say I thought was great value,this was an example of old school customer service I just wish everyone had the same way of treating there customers Thank you Darrell”

Posted 5 months ago

“Great bunch of guys. Great product and brand. I've just traded my 4.5 year old powerbug trolley in for a newer model. Never let me down, I just wanted a new one. Excellent trade in evaluation. Christian is very knowledgeable, honest and easy to deal with. Thanks Powerbug Clint”

Posted 10 months ago

“Excellent diagnostics over the phone Quick delivery of replacement part.”

Posted 10 months ago

“This is my third PowerBug, the NX Lithium is a step beyond all previous electric golf trolleys that I have owned including Powacaddy and Motocaddy. Beautifully styled and engineered, I can't fault it. It will be a certain winner I'm sure, absolutely delighted thanks.”

Posted 10 months ago

“I needed to replace the rivets in the main stem. They had snapped and the top handle wasn’t held straight: moving as I changed direction. I was already looking for a replacement trolley when I contacted the company. They sent me some strong screws to replace the rivets. No charge. Trolley fine again. Happy customer.”

Posted 1 year ago

“Received the battery very quickly but disappointed to pay an extra 20% for duties etc to get delivery in France. I understand that this is because the battery is not made in the UK.”

Posted 1 year ago

“The double wheel modification instead of the single wheel is a vast improvement. No more seized up front wheel due to collection of mud.”

Posted 1 year ago

“I did quite a bit of research on trolley weight before settling on a PowerBug. I wanted to find one that was considerably lighter than the trolley I had (no names mentioned) which was big & bulky - 15+kg. I opted for the GT Tour with a more informative screen. It’s certainly light, 8.8kg without the battery but it feels very robust. Even adding the minuscule lithium battery doesn’t add much to the total weight, still under 10kg. So much easier to lift into the car boot or upper storage space at the club. Folds down to quite a compact size & is quick to unfold & fold away. Nimble and sure-footed around my hilly course. Three year guarantee on trolley & battery. Exceptionally speedy delivery. Very happy with my purchase.”

Posted 1 year ago

“Helpful over the telephone. Equally helpful and efficient at carrying out repair.”

Posted 4 years ago

“Very quick and speedy delivery can't fault the service”

Posted 4 years ago

“Best service I've had ever on a purchase of golf equipment. Will use you again”

Posted 4 years ago

“Great electric trolley and my second purchase from Powerbug Service and communication absolutely brilliant. Delivery next day. Love the GT plus trolley and takes 2 mins to set up.”

Posted 5 years ago

“Trolley looks very good although I have as yet not used it Not everyone has a computer so I think they should produce a Hard Manual”

Posted 5 years ago

“Exactly what I ordered, within the timescale specified. Who could be anything but happy?”

Posted 6 years ago

“Overall I am very pleased with the performance of the PowerBug trolley, being eighty years old it is making my golf more pleasurable and easier to get around the course. The control in so far as start and stop and regulating the speed is simple to operate, as is the procedure to set a predetermined distance for the cart to run solo. However the instructions do not include how to operate and set the visual information on the screen, i.e. time, time of round and distance covered. Have I been provided with the wrong USB?”

Posted 6 years ago

“Good service and advice from Jimmie. This trolley replaces a 5 year old earlier model on which the battery/charger unit was showing signs of decline. After discussion on various options, I decided to purchase a new updated trolley with a new battery/charger, and p/ex my old trolley for only about £90 more than the cost of just a new battery/charger. Good marketing! Just one small gripe, as I was away for the weekend I asked for despatch to be delayed until Friday, to allow time for me to be back to receive it. However, this did not happen and the courier had tried to deliver it twice whilst I was away and had returned the package to his depot with a note to say that it would be returned to sender on Monday evening. Fortunately, I live within 5 miles of the depot, so was able to collect it before it got sent back!”

Posted 7 years ago

“I've just bought a GT7 from a distributor in Argentina (Electrocaddy.com) and I'm very happy with the product and for the service received by the retailer. 36 holes with one battery charge, that is outstanding. Thanks PowerBug !”

Posted 7 years ago

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PowerBug.co.uk is rated 4.7 based on 3,849 reviews