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PowerBug.co.uk Reviews

4.7 Rating 3,846 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

4.7

Based on 3,846 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

PowerBug.co.uk 5 star review on 23rd May 2023

PowerBug.co.uk 5 star review on 21st March 2019

PowerBug.co.uk 5 star review on 11th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items, the umbrella holder and a device holder for my wife's Powerbug trolley, which she has had for a number of years. The fittings are obviously for a newer model of trolley. The umbrella holder was difficult to fit and all we required was the screw to hold the umbrella in. The device holder was no use as there was no fitting to attach to the handle of the trolley so sending it back.”

Posted 5 months ago

“Power lead did not work with new battery”

Posted 1 year ago

“The front wheel needs to be re- designed. It is to close to the frame and quickly clogged up with mud stopping the wheel from going round.”

Posted 3 years ago

“THE UMBRELLA CONECTOR DOSNT FIT !!!”

Posted 4 years ago

“Recently bought an umbrella holder for my GTX1. The bolt that came with the kit was the wrong size (8mm instead of 10mm). I sent pictures 3 times to explain but they never received them (why they couldn't believe me I don't know). Eventually, they sent me a 10mm bolt and now all is well. I paid for next day delivery but it took them 3 days to sort it out. Customer service could have been better, thought I might have received an apology.”

Posted 4 years ago

“I have had a problem with my purchases. I have sent an email to customer service but am awaiting a reply”

Posted 4 years ago

Hello there, Sorry, it seems that your email has not been received. Please feel free to give the team a call on 01753 857 838, we're always happy to help :-)

Posted 4 years ago

“We got there in the end.”

Posted 4 years ago

“Please answer questions on email in a recent time!”

Posted 4 years ago

Sorry, we have interrogated our e mail server and can not find any communication from you?

Posted 4 years ago

“The umbrella screw was the wrong one I needed the large screw which you don’t seem to sell . This screw keep the umbrella stable but the thread is too small . So a bit of a waste of time .”

Posted 4 years ago

“Nothing against the product itself but the sales staff performed badly. My surname was spelt incorrectly and my post code, which I had given via phonetic alphabet, was incorrectly recorded and I was called twice to provide information to correct their records. The trolley arrived with no written instructions and I had to call the company to ask why it didn't work, to be told that there was a button under the handle that needed to be switched on. Nothing too terrible but these are service shortcomings that could have easily been avoided.”

Posted 4 years ago

Sorry to see this review however we sometimes have to check information given to us over the phone to make sure that it is accurate as in the first instance in this case it was not. Although we are very happy to take instruction and orders over the phone, we have to be allowed some latitude to carry out our due diligence and make sure that we have accurate information. In relation to the "ON-OFF" switch under the handle of the GTX1 trolley, it is clearly detailed within the information provided with the product however understand the it can be slightly embarrassing for a customer to complain that a product is not working only to be advised that it has to be switched on.... We are very happy to hear that there are no issues and that the customer is happy with the trolley and sorry for the misunderstanding.

Posted 4 years ago

“The trolley is the real deal..would have given 5 stars. Customer support deserves 0 stars. They sell you accessories without telling you that you need an adapter, they dont not check if you are from uk or the continent (got the loading device with an uk adapter),they wont reply to mails....absolutely horrible”

Posted 5 years ago

Hello there, Sorry to hear that you have received a UK Plug with your order. We'll post out an EU plug right away. Please also note that the required accessory dock is already fitted to your trolleys handle and was included free of charge :-)

Posted 5 years ago

“You have sent me the wrong battery for the buggy.”

Posted 5 years ago

Hello Mr Wood - We have checked our records and can confirm the battery received with your trolley was indeed correct. The standard Lithium battery that is included with all Sport-Series Lithium trolleys. Please feel free to give us a call on 01753 857 838 to discuss.

Posted 5 years ago

“Ordered and paid extra for a quick delivery. Package did not arrive till 3 days later. Wrote twice to company. No reply to either. Disappointing as I have bought stuff before and quality has always been excellent. Will buy again but not be ‘conned’ into paying the extra”

Posted 5 years ago

“I have only received one item the Power Bug bag has not arrived. Pleas explain why. The power bug bag has still not arrived on 12/12/18. So much for your but one get one free offer.”

Posted 5 years ago

We are sorry about this and thank you for reporting it to us. Our records show that the Bug Bag was dispatched however it seems like it did not arrive as planned. We have reported this to our carrier and happy to say that a replacement bag has been sent and received by the customer

Posted 5 years ago

“As a reflection of the total service. The delivery was shocking, a broken gate post and latch. A brand new trolley, which is supposed to be signed for, left exposed to the wind and rain and , with a gate left side open, could easily have been lifted and taken away. 'Signature required', clearly not important. Add to that the credit refusal on no grounds whatsoever to purchase a higher price trolley on HP and you have a returning customer who will not return. This is my second purchase in a year. Far from happy with the manner of this purchase.”

Posted 5 years ago

Please accept our apologies on behalf of DHL - The courier would have been liable for trolley should it have gone missing, however that doesn't mean to say that the courier wasn't irresponsible... In regards to the declined finance application, this is unfortunately out of our control. The finance company reviews each applicants details to ensure they are suitable for the finance and in this case the application was declined. It is quite rare for applications to be declined - Declined purchases are usually due to an address or spelling error within the application or a very poor credit rating.

Posted 5 years ago

A quick update on the courier. DHL have been in touch to apologise, and the driver that takes care of your round has been contacted regarding this matter.

Posted 5 years ago

“wrong parts recieved”

Posted 5 years ago

We can only respond and deliver spare parts against accurate information provided over the phone. This customer was reluctant to supply images of old components in the first instance allowing us to identify exactly what was required. When we received images as requested, we were able to supply the correct parts. Happy to say that the customer is now up and running again. Regarding any parts ordered and not used, we are happy to have back and refund component costs.

Posted 5 years ago

“i received my new buggy 7/11/18 , on the 9/11/18 i received a e-mail, with free gifts if you purchase new buggy. i do feel that i should been informed of this offer from powerbug . otherwise i rate your service very good and very satisfied with my purchase. powercaddy did have the same offer as powerbug and informed five days before the offer started, i decided to buy from powerbug on the knowledge of my previous trolly from powerbug. NOT VERY HAPPY. Peter Tooley 07790501209”

Posted 5 years ago

Hello Mr Tooley, I would just like to make it known that you purchased the Sport Lithium trolley and not a trolley from the Tour range (Higher spec models) that include the various different offers we are running. You have not missed out on any offers - If you had, we would have been happy to retrospectively honour any discounts or offers to you.

Posted 5 years ago

“I was assured when I phoned about non function that the problem was my battery charger not the battery. When the new charger arrived it was clear that this was wrong have just paid £3 to return the un needed charger”

Posted 5 years ago

Sorry to hear that. We try hard to understand issues that are described over the phone and offer the best advise in relation to the information given. We generally nail the issue first time relying upon our experience and interpretation of the information provided. It appears that we have now solved the problem and you are back on course.

Posted 5 years ago

“I have not yet received my order of 31st July. I hope it arrives soon. I thought I would have received it by now. Very disappointed. 6/08/18 - This item has still not been delivered.”

Posted 5 years ago

Hello Irene - Please note that your order was purchased with our standard 2-5 working day delivery time - Whilst at this point the time since your order has only been3 working days we do anticipate your order arriving today.

Posted 5 years ago

“I purchased a replacement charger, but when I connected it to the battery the unit ran very hot. I sent an email to PowerBug asking if this was normal or was the unit faulty ( and possible dangerous). They initially acknowledged receipt of my email, but over a week later I am still awaiting a reply.”

Posted 5 years ago

Hello Neil - I'm sorry but it appears that your email hasn't arrived this end. Chargers becoming warm whilst charging can be normal as the weather recently has been very hot, amplifying the running temperature of electrical items. In some cases a warmer than usual charger can also indicate your battery is coming to the end of its life. Please feel free to give the workshop a call on 01753 857 838 with any queries and the team will be happy to help :-)

Posted 5 years ago

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PowerBug.co.uk is rated 4.7 based on 3,846 reviews