PowerBug.co.uk Reviews

Name: PowerBug.co.uk
Address: Wizza LTD, Bath Road, Reading, Berkshire
Rating: 4.73

4.7 Rating 4,358 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

Metrics

Info

4.7

Based on 4,358 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the product I have been robbed of over €150 Email sent to inquire a second time about delivery no response. AVOID - YOU WILL LOSE YOUR MONEY”

Helpful Report

Posted 1 week ago

Hi Rosemary, We’re truly sorry to hear of your disappointment, but we want to say that we categorically deny any suggestion that we are “robbing” customers. Your EU order was dispatched promptly, and tracking details were provided. Unfortunately, EU customs appear to be experiencing delays at the moment, which is affecting clearance times. We have also sent several emails with updates — it’s possible these may have landed in your spam or promotions folder. We believe this may simply be a misunderstanding, as we work hard to maintain excellent customer service, as reflected in many of our reviews. We sincerely apologise that your order is taking longer than expected to arrive. While customs delays are beyond our control, we will continue to monitor your shipment and keep you updated.

Posted 1 week ago

“I still haven't received my order. I hope it wasn't lost before delivery.”

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Posted 3 weeks ago

“Product not yet recieved!!”

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Posted 1 month ago

“I haven't received the Electric golf trolley yet. Ordered on 21st July”

Helpful Report

Posted 1 month ago

Hi Lee, Thank you for your feedback. Your trolley was pre-ordered for delivery in late August. We’re sorry to see you’ve left a 1-star review — we always aim to provide the best service in the industry. We’d like to understand more about your concerns so we can help, but we’re unsure of the specific issue in this case.

Posted 1 month ago

“My trolley is about 15 year old. Unfortunately you no longer supple replacement 180w motors. The 200w motor I purchased has been returned but as yet I have had no aknowledgement of receipt.”

Helpful Report

Posted 5 months ago

“You did a very bad service. You didn't send the goods to our address as we ask . VERY BAD SERVICE! We still waiting for the goods of our order that we paid in advance!!!!!!!”

Helpful Report

Posted 10 months ago

“I purchased a Power Bug trolley from a Canadian company in 2020 and the Hurricana Lithium battery only lasted 3 years. I would like to contact the manufacturer - any advice would be welcome. Warranty was only 1 year.”

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Posted 11 months ago

“Goods arrived too late to be of any use on my holiday. The delivery was supposed to arrive on Thursday, after 3 working days, but it arrived on Friday. Too late for use during my holiday so a wastage of purchase”

Helpful Report

Posted 1 year ago

“Second wheel I have had to purchase in last 3 years as front wheel comes away from axle”

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Posted 1 year ago

“I telephoned PowerBug informing them that my trolley kept cutting out. They informed me I needed a new lithium battery , which I bought. After this large expense and installing the battery the trolley still kept cutting out.”

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Posted 1 year ago

“Still waiting....”

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Posted 2 years ago

“Brand new Drinks holder frayed and broken after 4 holes of use.”

Helpful Report

Posted 2 years ago

“Good morning, I have not received anything yet. I bought it 3 weeks ago. Happy new year!!!! Marcos”

Helpful Report

Posted 2 years ago

Hi Sevilla, Your order is on its way - UPS tracking estimates delivery by Thursday. Please note the standard delivery time to Spain is 3 weeks - There are some days over Christmas that the courier would have been shut which has added a few days on to your delivery. Kind Regards PowerBug

Posted 2 years ago

“Hello, I bought a trolley 15 months ago and recently it has started to pull badly to the left. I have left 3 messages over more Th an a week apart asking for it to be reviewed under warranty and have had no reply whatsoever! I know there are issues with Covid but really not good customer service at all”

Helpful Report

Posted 5 years ago

Hi Darren and sorry to see this Covid is a problem but not an excuse We have looked at our log files and can not pick up any messages from you We can report however that the issue has now been resolved and we are all happy again Our customer service phone line is always available for a fast response and you will speak to a human Thanks for bringing this to our attention

Posted 4 years ago

“Excellent service. Delivered promptly. Item well built as advertised.”

Helpful Report

Posted 5 years ago

WOW.... Thanks for the very positive review however did you get your star rating upside down?

Posted 5 years ago

“Quick delivery of replacement part. Yes it easy to fit but some information on the type of adhesive to use would be beneficial.”

Helpful Report

Posted 6 years ago

Sorry to see this one star review however we accept that some customers may require advise when choosing the correct type of adhesive appropriate for various applications. Our tech team is always available to help and our support team is also available. They can be contacted by phone by mail or through our chat line. Thanks for your feedback. It is always appreciated.

Posted 6 years ago

“Initially I sent an email about what I was looking for and never got a reply but I did my own research and ordered anyway. Now you're asking for feedback and the order has not even arrived!!”

Helpful Report

Posted 6 years ago

Sorry about this. Reviews.co.uk are independent of us and we believe that they canvas customers randomly at random times after orders are processed by us to determine our performance. In this instance it appears that the timing has been out of kilter. We did speak to the customer about the communication issue and happy to report that he was very happy with his offer and delivery has now been made within 48 hours of ordering.

Posted 6 years ago

“not received parts yet, Dpd delivered yesterday unfortunately we we out but driver did not leave parcel with neighbour or put it gate at in side of house Advised dpd that i would collect parcel from pickup shop at weekend, received email on Sat to collect Sun at local shop but advised that i would be emailed again to confirm when available to collect. Its sunday afternoon and im still waiting for confirmation email!!!”

Helpful Report

Posted 6 years ago

Hello there, DPD will only delivery to a neighbour if the neighbours are in and willing to accept the delivery, likewise with leaving the parcel in a safe place, this must be confirmed with the driver as standard procedure is to take the parcel away and re-deliver on the next working day. Your parcel was then arranged to be dropped at a local DPD drop-off point but it seems the driver did not make the cut-off time for this to happen. It has been re-scheduled now for delivery today. Sorry for any inconvenience or confusion called, for reference DPDs customer service number is: 0121 275 0500

Posted 6 years ago

“I have yet to receive my replacement screen. Had to pay a fiver for delivery and now 8 days later and not arrived. Tried to call on Friday but closed in the afternoon.”

Helpful Report

Posted 6 years ago

This order was placed after close of business on Friday 05th April. Goods were ordered on a standard delivery of 3 - 5 working days and dispatched on Monday 8th April. We understand that the order was received within our advertised delivery window. All orders over £50.00 are delivered free of carriage and the customer was kept up to date by e mail in respect of order confirmation, processing and dispatch.

Posted 6 years ago

“Not received part”

Helpful Report

Posted 6 years ago

Hello Mr Turner. Your spare part has been posted to you. Any issues please call us to resolve.

Posted 6 years ago

PowerBug.co.uk is rated 4.7 based on 4,358 reviews