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PowerBug.co.uk Reviews

4.7 Rating 4,463 Reviews
97 %
of reviewers recommend PowerBug.co.uk
Company Reviews Metrics Info
4.7
Based on 4,463 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read PowerBug.co.uk Reviews

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Thomas H
PowerBug Customer
“The kit is great. Got my new Gt after waiting 4 weeks. Still waiting for my bag. Used the online message system to ask questions. Never received a reply.”
Helpful Report
Posted 6 years ago
Hello there, The bag is currently on back order. The new stock is due to arrive on 25/09/2019. As soon as the stock arrives your pre-ordered Bug Bag will be dispatched. https://www.powerbug.co.uk/accessories/85-bug-bag.html
Posted 6 years ago
John C
PowerBug Customer
“I had to purchase this battery due to replacement battery which failed This battery was sent out at the end of January 2019 this was due to my battery failing after just over 2 years this one had a 3 yrs warranty”
Helpful Report
Posted 6 years ago
Hello Mr Clutton, Please feel free to give the service and workshop team a call on 01753 857 838 (Press option 2) - They will be able to assist with your warranty claim.
Posted 6 years ago
J-R L
PowerBug Customer
“Ordered 2 units that included 3 accessories. One of the accessory was not included without any explanation. After calling customer service, it was explained that the accessory in question was backordered, never received an email or a note with the delivery. One of the unit motor is making sound noise, will contact customer service.”
Helpful Report
Posted 6 years ago
An incorrect e mail address logged onto our system meant that the customer did not receive the back order situation We have rectified this now and comms are flowing Happy to report that all product has been delivered and the motor is running fine!
Posted 6 years ago
John S
PowerBug Customer
“Very satisfied with the customer service. Not so satisfied with the costs involved. Particularly the postage charge of £5 for a small envelope that stated it was less than £1 to send!”
Helpful Report
Posted 6 years ago
Jeffrey S
PowerBug Customer
“Bought trolley for my wife and it hasn’t been used too often so not too pleased that the switch which controls the power failed. I contacted and ordered a replacement which was promptly delivered and which I fitted myself. But £25 for a small switch seems a bit pricey to me. However the buggy is now working again and my wife is hapoy!!”
Helpful Report
Posted 6 years ago
Robert C
PowerBug Customer
“A tad disappointed with the replacement part I had to buy recently and the instruction on how to install the part. Advised to drill out rivets holding broken part in place and install the new part with screws rather than new rivets. Problem is the drill bit diameter needed to drill out rivets is greater than the diameter of screws supplied. Had to improvise with superglue!”
Helpful Report
Posted 6 years ago
Hello Robert, When drilling rivets you only need to remove the heads and the rest of the rivet will simply push through the frame and can be removed from the hinge area of the trolley. If you get stuck please don't hesitate to give the team a call on 01753 857 838 - They are always happy to help! :-)
Posted 6 years ago
Nick J
PowerBug Customer
“A split review. The trolley is good. Everything that is claimed. But the rating is only 'acceptable' as the 48 hour claimed delivery took six days, and then only after I chased it.”
Helpful Report
Posted 6 years ago
Sorry about this. Looking at the delivery history we took 5 days to deliver not the 48 hours as advertised. The product was orderd and goods dispatched on the same day. Unfortunately the goods were held up in our carriers hub and they took way longer than acceptable to get to the customer. Although a carrier issue, the buck stops with us and we apologise for the delay. We understand that the customer is very happy with his purchase and we look forward to being of assistance in the future.
Posted 6 years ago
Graham H
PowerBug Customer
“You could do with more photographs of your accessories to enable the customer to view more aspects of your product.This may lead to enhanced purchases.eg. one photograph of your flight-travel bag.It is described well but depicted poorly.”
Helpful Report
Posted 6 years ago
Brian P
PowerBug Customer
“Everything is so expensive for average quality items. Considering these guys are not brand leaders they have a steep std. pricing policy. Their mini lithium batteries are especially so. Once you have the trolly you’re locked in.”
Helpful Report
Posted 7 years ago
Hello Mr Powell - Not sure what we have done to deserve a negative review from you. You purchased a Standard Lithium battery from us at £149, a fantastic value lithium battery with a very well supported warranty from a trusted brand (Just take a look at our other reviews!) This Lithium battery not only works with our trolley but many others too, and likewise with other manufacturers batteries working with our trolley, so you are in no way "Locked in". Whilst we are not quite as big of a brand as our two main competitors, we are a customer facing brand that takes pride in not only offering fantastic service to our customers at the point of sale, but also looking after them for the years that come after the initial purchase. A quick note about our Mini Lithium battery - It is priced very similar to some of the larger brands, however our battery is the smallest, lightest and the only one in the industry produced in a state of the art facility in Germany, so whilst is is generally the same price as others out there, it is a far superior product :-)
Posted 7 years ago
Nick H
PowerBug Customer
“Good quick delivery But disappointed the new battery slightly larger than the old one and will not fit in the slot of the trolley unless I remove it from cover”
Helpful Report
Posted 7 years ago
Hello Mr Howell - We actually added another layer of insulation around the battery to help protect it from the elements on the golf course. Just give the team a call on 01753 857 838 and the team will be able to send you an updated set of inserts free of charge :-)
Posted 7 years ago
Robert H
PowerBug Customer
“The parts I ordered arrived promptly and I was able to fit them to my trolley very easily, but I was disappointed that rivets which I had asked for in the chat room and was told would be thrown into the order were not in the package.”
Helpful Report
Posted 7 years ago
Sorry to hear that. Unfortunately the chat area is not connected to the main web site. We have a 'notes' section available within the on-line ordering section and encourage our customers to detail any special arraignments within that area to highlight any requests.
Posted 7 years ago
Frank M
PowerBug Customer
“Good quality power bug replacement wheels Only problem one wheel has no power bug emblem on the wheel.”
Helpful Report
Posted 7 years ago
Gary F
PowerBug Customer
“The part worked fine and was delivered quickly, however, I thought that £24.50 for the Digital Speed Control was very expensive. I do not think a p&p cost of £4.50 is justifiable for such a small package.”
Helpful Report
Posted 7 years ago
Viv H
PowerBug Customer
“They made be happy by delivering my trolley wheels within 1 day UNFORTUNATELY they had delivered the trolley with NO WHEELS”
Helpful Report
Posted 7 years ago
Anonymous
PowerBug Customer
“Love my power bug 💛💛”
Helpful Report
Posted 7 years ago
Bernard F
PowerBug Customer
“Picked up buggy on time”
Helpful Report
Posted 7 years ago
Melvyn F
PowerBug Customer
“The part arrived on a timely basis but unfortunately it was not complete as no rivets or bolt included with the part as website indicates. this being a bank holiday weekend means unable to contact you but fortunately we had rivets so could complete the repair but frustrating.”
Helpful Report
Posted 7 years ago
Mr Fern, Extremely sorry about the mistake with your order - Please give the team a call on 01753 857 838 so that we can send the required missing parts.
Posted 7 years ago
Richard G
PowerBug Customer
“Could speak to the guy who checked my charger and found it faulty”
Helpful Report
Posted 7 years ago
Anonymous
PowerBug Customer
“Quick response to phone call”
Helpful Report
Posted 7 years ago
Anonymous
PowerBug Customer
“I ordered a part which PowerBug thought was the problem as my Trolly would not switch off , only to fit it and still not work properly , it takes 3 presses of the button to stop it .”
Helpful Report
Posted 7 years ago
Hello there, Our technical team are on hand 5 days a week to help you with any trolley queries you may have. Please feel free to give them a call on 01753 857 838 (Press option 2)
Posted 7 years ago
PowerBug.co.uk is rated 4.7 based on 4,463 reviews
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