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PowerBug.co.uk Reviews

4.7 Rating 4,687 Reviews
97 %
of reviewers recommend PowerBug.co.uk
Company Reviews Metrics Info
4.7
Based on 4,687 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read PowerBug.co.uk Reviews

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Shirley L
PowerBug Customer
“Payed for next day delivery on Saturday before 11am but the battery didn't turn up until Tuesday 11.30am. Didn't know that Saturday wasn't a working day otherwise I wouldn't have played the extra money.”
Helpful Report
Posted 9 years ago
As detailed prominently opon our web site and as explained, our operating hours do not include Saturday, Sunday or Bank Hollidays. The customer chose to ignore this and ended up disappointed. We hope that we can be of service in the future however please take our operating schedule into consideration when placing orders.
Posted 9 years ago
Nigel T
PowerBug Customer
“Good item, good price. If you can't deliver on a Saturday please do not accept extra charges for next working day when orders are placed before midday on a Fri. Apart from that pretty good.”
Helpful Report
Posted 9 years ago
Hello Mr Thomas, I think your 3-star review may be slightly incorrect. An order placed before mid-day on a Friday for next working day delivery (Saturday isn't a working day) means that the delivery made to yourself on Monday was in fact exactly what was promised.
Posted 9 years ago
Stephen C
PowerBug Customer
“The boot tidy needs to have the 3rd side (wide end part) stiffened also, since it folds while trying to put trolley in”
Helpful Report
Posted 9 years ago
Jerome C
PowerBug Customer
“Supplied replacement part”
Helpful Report
Posted 9 years ago
M C
PowerBug Customer
“In mid-Jan2017 I purchased trolley (GT+) plus accessories for £500. Initially PowerBug didn't have the trolley in stock. But I was happy to pay in advance for delivery mid-Mar2017. Shortly before mid-Mar I emailed to check delivery date (to ensure someone would be around to receive it). It was only then that I found out the product would not be available for a further 6 weeks - the end of April. I was given 3 options: 1. Wait for the trolley, 2. choose different trolley & get refund for the difference or 3. Cancel the order. I chose the second option. The GT trolley was delivered & the refund made - both promptly. A BugBag was missing from the delivery but was delivered the next day following a call to PowerBug. Whilst there were a couple of problem (un-notified significant delay in receiving the trolley & BugBag not delivered) I found PowerBug staff to be very approachable and very helpful and did resolve the problems extremely quickly and I would/will PowerBug again without hesitation.”
Helpful Report
Posted 9 years ago
Anthony B
PowerBug Customer
“At least there are spares to buy. Whole hinge unit only needs to be the hook half, that is the piece that breaks! Rather a lot of glue as well! Which is not supplied.”
Helpful Report
Posted 9 years ago
Roger S
PowerBug Customer
“Good offer, speedy delivery and helpful by phone when website ordering a problem”
Helpful Report
Posted 9 years ago
Frank C
PowerBug Customer
“I had some difficulty scoring the performance because I was most pleased with the simplicity of ordering and the speed of the order execution. However the order covered Hedgehog winter wheels and no instructions were received and whilst the back wheels were easily changed the front wheel is a different story. It was difficult to loosen the throughbolt and when I finally did, I discovered I had also loosened a separate securing screw hidden in the end cap. I therefore thought that the cap would split to give access to this screw but this does not appear to be the case so I have been forced to source an alternative nut to secure this front wheel so the trolley can be used at the weekend. I will be contacting Powerbug on Monday as this situation is not satisfactory. Otherwise, I am more than happy with the trolley and Powerbug's performance.”
Helpful Report
Posted 9 years ago
Hi Frank, Sorry that there wasn't any instructions included with your wheels. If unsure, our team are only a phone call away on 01753 857 838 and happy to help. We also have an online resource center that contains digital copies of our guides and instructions. http://www.powerbug.co.uk/article.php?xArt=14 Kind regards, PowerBug
Posted 9 years ago
Dean B
PowerBug Customer
“Good returms policy after a fault with my bag”
Helpful Report
Posted 9 years ago
Gerald G
PowerBug Customer
“Easy to handle, but not easy to remove front wheel locking nut it just keeps on turning as if it does not want to come off.”
Helpful Report
Posted 9 years ago
Hi there - Please view the Resource Centre section of the PowerBug website where you will find the front wheel removal instructions.
Posted 9 years ago
David M
PowerBug Customer
“They had parts to rectify what is clearly a common design fault. Charges for postage extortionate. Actual cost 64p”
Helpful Report
Posted 9 years ago
Geoff T
PowerBug Customer
“light weight and size”
Helpful Report
Posted 9 years ago
David M
PowerBug Customer
“Received my Powerbug GT 7 plus, disappointed that the uv facility is not now included as advertised on the web site but only available at a added cost accessory with no reduction in the purchase price. This is notified only as a leaflet slipped into the operating manual.”
Helpful Report
Posted 9 years ago
Stephen J
PowerBug Customer
“I have just bought a lithium battery and two upgrade bag brackets. Delivered quickly but there is no explanation of how to get the fastening pins/bolts out. I am an engineer and have come across most fixings, the on my old power bug trolley have me totally foxed.”
Helpful Report
Posted 10 years ago
Hi Stephen, Please feel free ti give the team a call on 01753 857 838 or alternatively drop us an email at info@powerbug.co.uk. A member of the team will be more than happy to help with any installation questions you have.
Posted 10 years ago
Roger D
PowerBug Customer
“Sent new part quickly but not good trolley broke yet again!”
Helpful Report
Posted 10 years ago
John B
PowerBug Customer
“No hassle and very quick delivery very happy Thankyou for a good service”
Helpful Report
Posted 10 years ago
John B
PowerBug Customer
“This order has not yet been delivered”
Helpful Report
Posted 10 years ago
Hi John, Sorry to hear your order has not yet been delivered. Your order was placed with a standard shipping option which has an estimated delivery time of 2-5 working days. At the time of this message we are on the morning of the 3rd working day since dispatch. I anticipate delivery taking place soon. If there are any problems please do feel free to give the team a call on 01753 857 838. Kind Regards - PowerBug
Posted 10 years ago
John F
PowerBug Customer
“No more than all right. The battery keeps giving trouble.”
Helpful Report
Posted 10 years ago
Hi John - I would just like to clarify your review for anybody that is reading this. The Lead Acid battery you were using failed within 12 months of purchase - A replacement has been sent free of charge under warranty.
Posted 10 years ago
David
PowerBug Customer
“communication between staff not to good ,part of a order not sent out”
Helpful Report
Posted 10 years ago
Sorry about the delivery. Sometimes we use two carriers to deliver different parts of an order. We do this to manage costs and minimise the freight impact upon our customers.
Posted 10 years ago
DAVID
PowerBug Customer
“Did the job but far to expensive for a plastic speed control nob! Plus the delivery charge.”
Helpful Report
Posted 10 years ago
Unfortunately we do not control freight charges, these are dictated to us by our forwarding agents. As for the component, it is not just the tooling and manufacturing cost that are considered but also stockholding, handling and packaging. To ensure parts are available to help customer who break or loose components, we have to hold extensive stocks for many years to cover any eventuality. As we run a commercial enterprise, this service can not be offered at less than cost. We are happy that your PowerBug is now serviceable and that a new trolley was not a consideration as a spare part was available and delivered efficiently.
Posted 10 years ago
PowerBug.co.uk is rated 4.7 based on 4,687 reviews
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