PowerBug.co.uk Reviews

Name: PowerBug.co.uk
Address: Wizza LTD, Bath Road, Reading, Berkshire
Rating: 4.73

4.7 Rating 4,463 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

Metrics

Info

4.7

Based on 4,463 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

Write Your review

Tell us how PowerBug.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PowerBug.co.uk 5 star review on 1st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At least there are spares to buy. Whole hinge unit only needs to be the hook half, that is the piece that breaks! Rather a lot of glue as well! Which is not supplied.”

Helpful Report

Posted 8 years ago

“Good offer, speedy delivery and helpful by phone when website ordering a problem”

Helpful Report

Posted 9 years ago

“I had some difficulty scoring the performance because I was most pleased with the simplicity of ordering and the speed of the order execution. However the order covered Hedgehog winter wheels and no instructions were received and whilst the back wheels were easily changed the front wheel is a different story. It was difficult to loosen the throughbolt and when I finally did, I discovered I had also loosened a separate securing screw hidden in the end cap. I therefore thought that the cap would split to give access to this screw but this does not appear to be the case so I have been forced to source an alternative nut to secure this front wheel so the trolley can be used at the weekend. I will be contacting Powerbug on Monday as this situation is not satisfactory. Otherwise, I am more than happy with the trolley and Powerbug's performance.”

Helpful Report

Posted 9 years ago

Hi Frank, Sorry that there wasn't any instructions included with your wheels. If unsure, our team are only a phone call away on 01753 857 838 and happy to help. We also have an online resource center that contains digital copies of our guides and instructions. http://www.powerbug.co.uk/article.php?xArt=14 Kind regards, PowerBug

Posted 9 years ago

“Good returms policy after a fault with my bag”

Helpful Report

Posted 9 years ago

“Easy to handle, but not easy to remove front wheel locking nut it just keeps on turning as if it does not want to come off.”

Helpful Report

Posted 9 years ago

Hi there - Please view the Resource Centre section of the PowerBug website where you will find the front wheel removal instructions.

Posted 9 years ago

“They had parts to rectify what is clearly a common design fault. Charges for postage extortionate. Actual cost 64p”

Helpful Report

Posted 9 years ago

“light weight and size”

Helpful Report

Posted 9 years ago

“Received my Powerbug GT 7 plus, disappointed that the uv facility is not now included as advertised on the web site but only available at a added cost accessory with no reduction in the purchase price. This is notified only as a leaflet slipped into the operating manual.”

Helpful Report

Posted 9 years ago

“I have just bought a lithium battery and two upgrade bag brackets. Delivered quickly but there is no explanation of how to get the fastening pins/bolts out. I am an engineer and have come across most fixings, the on my old power bug trolley have me totally foxed.”

Helpful Report

Posted 9 years ago

Hi Stephen, Please feel free ti give the team a call on 01753 857 838 or alternatively drop us an email at info@powerbug.co.uk. A member of the team will be more than happy to help with any installation questions you have.

Posted 9 years ago

“Sent new part quickly but not good trolley broke yet again!”

Helpful Report

Posted 9 years ago

“No hassle and very quick delivery very happy Thankyou for a good service”

Helpful Report

Posted 9 years ago

“This order has not yet been delivered”

Helpful Report

Posted 9 years ago

Hi John, Sorry to hear your order has not yet been delivered. Your order was placed with a standard shipping option which has an estimated delivery time of 2-5 working days. At the time of this message we are on the morning of the 3rd working day since dispatch. I anticipate delivery taking place soon. If there are any problems please do feel free to give the team a call on 01753 857 838. Kind Regards - PowerBug

Posted 9 years ago

“No more than all right. The battery keeps giving trouble.”

Helpful Report

Posted 9 years ago

Hi John - I would just like to clarify your review for anybody that is reading this. The Lead Acid battery you were using failed within 12 months of purchase - A replacement has been sent free of charge under warranty.

Posted 9 years ago

“communication between staff not to good ,part of a order not sent out”

Helpful Report

Posted 9 years ago

Sorry about the delivery. Sometimes we use two carriers to deliver different parts of an order. We do this to manage costs and minimise the freight impact upon our customers.

Posted 9 years ago

“Did the job but far to expensive for a plastic speed control nob! Plus the delivery charge.”

Helpful Report

Posted 9 years ago

Unfortunately we do not control freight charges, these are dictated to us by our forwarding agents. As for the component, it is not just the tooling and manufacturing cost that are considered but also stockholding, handling and packaging. To ensure parts are available to help customer who break or loose components, we have to hold extensive stocks for many years to cover any eventuality. As we run a commercial enterprise, this service can not be offered at less than cost. We are happy that your PowerBug is now serviceable and that a new trolley was not a consideration as a spare part was available and delivered efficiently.

Posted 9 years ago

“if design had been right first time i would not have required a costly upgrade”

Helpful Report

Posted 9 years ago

Hi Mr Jarvis, Thank you for the feedback - I would just like to add that the old style bag supports that you upgraded recently actually stopped being produced in 2008 (A whole 8 years ago - Doesn't Time fly?!). Hoping you are enjoying the new bag supports!

Posted 9 years ago

“Pease can you tell me when you are going to collect my tradein golf bag”

Helpful Report

Posted 9 years ago

Hi Mr Plant, Thank you for calling earlier Your £50.00 trade-in refund is on its way to you! Kind Regards, PowerBug

Posted 9 years ago

“Unfortunately one of the items received Was not correct, you sent an accessory dock and a Device holder was ordered ,so this experience was not the best!”

Helpful Report

Posted 9 years ago

Hi Denise, Our sincere apologies for the error with your order. We are sending the correct product out 1st class today. Please do not worry about returning the product that was received in error. Hopefully yourself or a friend can make use of it! Kind Regards, PowerBug

Posted 9 years ago

“Process worked well but I do think having to pay nearly £10 for a screw to hold the umbrella in its stand was extremely expensive, especially the post and packaging.”

Helpful Report

Posted 9 years ago

Its encouraging that you are pleased with the process. Postage costs are set by Royal Mail and we have to pass them on. They sometimes make a low cost item look expensive . Thank you for your comment, it is appreciated.

Posted 9 years ago

“£200 lithium battery. No charging instructions. Particularly when first used.”

Helpful Report

Posted 9 years ago

Hi Daniel, Sorry to hear there wasn't any instructions included with your Lithium battery. We do have digital copies available on our very handy resource centre that can be found here: http://www.powerbug.co.uk/article.php?xArt=14 If you would prefer a physical copy of the instruction sheet please let a member of the team know and we will post one out to you. Kind Regards, PowerBug

Posted 9 years ago

PowerBug.co.uk is rated 4.7 based on 4,463 reviews