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PowerBug.co.uk Reviews

4.7 Rating 3,883 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

4.7

Based on 3,883 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

PowerBug.co.uk 5 star review on 23rd May 2023

PowerBug.co.uk 5 star review on 21st March 2019

PowerBug.co.uk 5 star review on 11th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just bought a lithium battery and two upgrade bag brackets. Delivered quickly but there is no explanation of how to get the fastening pins/bolts out. I am an engineer and have come across most fixings, the on my old power bug trolley have me totally foxed.”

Posted 7 years ago

Hi Stephen, Please feel free ti give the team a call on 01753 857 838 or alternatively drop us an email at info@powerbug.co.uk. A member of the team will be more than happy to help with any installation questions you have.

Posted 7 years ago

“Sent new part quickly but not good trolley broke yet again!”

Posted 7 years ago

“No hassle and very quick delivery very happy Thankyou for a good service”

Posted 7 years ago

“This order has not yet been delivered”

Posted 7 years ago

Hi John, Sorry to hear your order has not yet been delivered. Your order was placed with a standard shipping option which has an estimated delivery time of 2-5 working days. At the time of this message we are on the morning of the 3rd working day since dispatch. I anticipate delivery taking place soon. If there are any problems please do feel free to give the team a call on 01753 857 838. Kind Regards - PowerBug

Posted 7 years ago

“No more than all right. The battery keeps giving trouble.”

Posted 7 years ago

Hi John - I would just like to clarify your review for anybody that is reading this. The Lead Acid battery you were using failed within 12 months of purchase - A replacement has been sent free of charge under warranty.

Posted 7 years ago

“communication between staff not to good ,part of a order not sent out”

Posted 7 years ago

Sorry about the delivery. Sometimes we use two carriers to deliver different parts of an order. We do this to manage costs and minimise the freight impact upon our customers.

Posted 7 years ago

“Did the job but far to expensive for a plastic speed control nob! Plus the delivery charge.”

Posted 7 years ago

Unfortunately we do not control freight charges, these are dictated to us by our forwarding agents. As for the component, it is not just the tooling and manufacturing cost that are considered but also stockholding, handling and packaging. To ensure parts are available to help customer who break or loose components, we have to hold extensive stocks for many years to cover any eventuality. As we run a commercial enterprise, this service can not be offered at less than cost. We are happy that your PowerBug is now serviceable and that a new trolley was not a consideration as a spare part was available and delivered efficiently.

Posted 7 years ago

“if design had been right first time i would not have required a costly upgrade”

Posted 7 years ago

Hi Mr Jarvis, Thank you for the feedback - I would just like to add that the old style bag supports that you upgraded recently actually stopped being produced in 2008 (A whole 8 years ago - Doesn't Time fly?!). Hoping you are enjoying the new bag supports!

Posted 7 years ago

“Pease can you tell me when you are going to collect my tradein golf bag”

Posted 7 years ago

Hi Mr Plant, Thank you for calling earlier Your £50.00 trade-in refund is on its way to you! Kind Regards, PowerBug

Posted 7 years ago

“Unfortunately one of the items received Was not correct, you sent an accessory dock and a Device holder was ordered ,so this experience was not the best!”

Posted 7 years ago

Hi Denise, Our sincere apologies for the error with your order. We are sending the correct product out 1st class today. Please do not worry about returning the product that was received in error. Hopefully yourself or a friend can make use of it! Kind Regards, PowerBug

Posted 7 years ago

“Process worked well but I do think having to pay nearly £10 for a screw to hold the umbrella in its stand was extremely expensive, especially the post and packaging.”

Posted 7 years ago

Its encouraging that you are pleased with the process. Postage costs are set by Royal Mail and we have to pass them on. They sometimes make a low cost item look expensive . Thank you for your comment, it is appreciated.

Posted 7 years ago

“£200 lithium battery. No charging instructions. Particularly when first used.”

Posted 7 years ago

Hi Daniel, Sorry to hear there wasn't any instructions included with your Lithium battery. We do have digital copies available on our very handy resource centre that can be found here: http://www.powerbug.co.uk/article.php?xArt=14 If you would prefer a physical copy of the instruction sheet please let a member of the team know and we will post one out to you. Kind Regards, PowerBug

Posted 7 years ago

“Golf tidy a little small for Motocaddy trolley. Corner grips would enhance the item.”

Posted 7 years ago

Fair comment. We will look into that Thanks

Posted 7 years ago

“Just a point on delivery, the item was dropped over the back gate, thankfully it's well packed and no damage occurred”

Posted 8 years ago

“Ordered on the 30th april arrived 7th may a whole week to be delivered a bit long.”

Posted 8 years ago

Hi Douglas, Sorry to hear you are disappointment with the delivery time. Your order was placed over the bank holiday weekend and not dispatched until the 2nd of May. Kind Regards, PowerBug

Posted 8 years ago

“Wheels look great but are a pig to fit. It has taken several goes and lots of WD40 to get the wheelsnon the axles.”

Posted 8 years ago

Hi there - Our wheels are made specifically for our trolleys and proving you have a PowerBug trolley there shouldn't be a problem with fitting. Please feel free to give our technical support team a call on 01753 857 838 should you have any further problems.

Posted 8 years ago

“Do not remember ordering anything yet, waiting for trade in valuation for existing trolley before proceeding further. Regards Peter Roberts”

Posted 8 years ago

“I bought the power but with a lithium battery about 6 months ago. Overall it is fine with decent battery life. There are a few things that are not great. 1 the umbrella holder is not great, over the winter a few times it has not survived the windy days it bends left and right and the ratchet tightening system does not secure well enough. My biggest bug bear is the speed settings. . 4 is too slow and 5 too fast, I have read that this is a fairly common gripe from owners. Surely a simple speed switch would be better so you can adjust to suit any pace. Would I purchase again having trialled it for 6 months, probably not. But that's me being critical, if you are spending decent money on an electric trolley you want to be completely happy.”

Posted 8 years ago

“Item was what I was looking for,and,is working ok,but,thought it was very expensive for what it was.The postage was also very expensive,as,it still took 3 days to get here.For that price it should have been quicker.”

Posted 8 years ago

“I received my mini lithium powered battery in good time after I ordered it but I have a problem ,it does not fit into the tray. it sticks in enough to hold it,so it's OK it does the job just looks precarious as it's almost on top of the tray. Robert Hume”

Posted 8 years ago

Hi Mr Hume, It sounds like your trolley has the incorrect tray inserts for your battery. Please give the team a call on 01753 857 838 and we will be happy to resolve this issue. Kind Regards PowerBug

Posted 8 years ago

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PowerBug.co.uk is rated 4.7 based on 3,883 reviews