PowerBug.co.uk Reviews

Name: PowerBug.co.uk
Address: Wizza LTD, Bath Road, Reading, Berkshire
Rating: 4.73

4.7 Rating 4,463 Reviews

97 %

of reviewers recommend PowerBug.co.uk

Company Reviews

Metrics

Info

4.7

Based on 4,463 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About PowerBug.co.uk:

Electric golf trolleys with build quality you can trust.
Striving to provide not only great quality golf trolleys, but also an industry-best service to match.

Home of the smallest & lightest trolley battery on the market.

Trade in your old trolley against a new PowerBug - Helping to save the planet by recycling old for new.

Free UK delivery on all orders.

Visit Website

Phone:

01753857838

Email:

jimmy@powerbug.co.uk

Location:

Wizza LTD,
Bath Road,
Reading
Berkshire
RG10 9SB

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PowerBug.co.uk 5 star review on 1st July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to place order via PayPal due to server error. Eventually, after several calls, managed to place telephone order. Delivered in two days.”

Helpful Report

Posted 7 years ago

“How they kept you up to date through the whole buying process. Shame the holes for the screws to hold the shaft to the frame were the wrong size.”

Helpful Report

Posted 7 years ago

Hello Francis - Please feel free to give the tech team a call on 01753 857 838 regarding your issue. They will be able to help with any questions or problems you may have.

Posted 7 years ago

“I emailed you on the same day as I ordered my replacement drink holder and about the quality of the product and sadly have not had a reply. I am concerned that my new holder will only last a few months as the 'netting' is of such flimsy quality. Please consider using a much stronger thread/cord for the netting. Maureen Campbell”

Helpful Report

Posted 7 years ago

“You sent the order but without the instructions so it is quite hard to workout. Because we have to move wires and then rewire everything again”

Helpful Report

Posted 7 years ago

Hello there - We are currently working on very helpful videos that explain how to change various parts on our trolleys. We'll be notifying all of our customers as these videos go live.

Posted 7 years ago

“No help with fixing for new style terminal connections”

Helpful Report

Posted 8 years ago

We are sorry that you are having difficulties. Please contact our support team for assistance, we are sure that they can help. Also, our web site is continually being populated with handy video clips to assist with product care and maintenance.

Posted 7 years ago

“Once the issue of the free bag had been sorted they order was processed very efficiently, I was just a little disappointed that the the free bag offer wasn't included when you took the offer of finance.”

Helpful Report

Posted 8 years ago

Sorry for the confusion. With a free finance offer, we in fact pay the interest making it interest free for our customers. As explained, this is why we can not offer free product with free finance. Our offers always advertise that they are “stand alone” and can not be mixed ie: free finance + other discounted/free products.

Posted 7 years ago

“Price was competitive and my purchase was handled politely on Black Friday. However, no email or other confirmation of the order was received by Monday but was told that I would get it by the end of the day. When I still hadn’t received it by Wednesday I called again and was told that it was out for delivery the same day although it was the last delivery of the day at 1730hrs! I still don’t have a receipt - email or paper version - since there there wasn’t one with the delivery and no email has been sent as yet. So basically very poor communication.”

Helpful Report

Posted 8 years ago

Hello Mr Richards, As your order was processed manually over the telephone, there may be a chance that your email address was miss-spelled. Can you please contact the team to confirm your email address is correct on our records. It's also worth checking your spam folder just in case our emails have ended up in there.

Posted 8 years ago

“Reduce postage costs, and accessories a bit to over priced”

Helpful Report

Posted 8 years ago

Hello Mr Singh, We appreciate your review however do feel like it may be a little unfair considering your accessories were purchased on a buy 1 get 1 free basis?

Posted 8 years ago

“I purchased 3 articles...a docking station, umbrella holder and device holder. I'm happy with the first two but find the third item not up to standard. It broke into pieces after one use...probably my own fault as I knocked it with the folding part of the trolley whilst loading it into the car. However, the design I believe is altogether too flimsy.”

Helpful Report

Posted 8 years ago

Hi Roy - Please give us a call on 01753 857 838 to discuss your broken GPS Holder, we'll be happy to help :-)

Posted 8 years ago

“Spare parts were suppied”

Helpful Report

Posted 8 years ago

“the bag was very nice looking with waterproof material, but unfortunately not enough pockets which is very much a shame especially when winter comes with all the extra clothing required.”

Helpful Report

Posted 8 years ago

Hi Brenda, The online description of the bag does give quite a clear list of the pockets included on this bag. Quoted from the website: The bag features 7 water proof pockets: 1x Velvet Lined Valuables Pocket 1x Insulated Food and Drink Pocket 1x Tees & Accessories Pocket 1x Ball Pocket 1x Side Accessories Pocket 2x Large Side Pockets

Posted 8 years ago

“When ordered I was advised the product was in stock but ultimately it turned out that it wasn't and therefore had almost a week to wait for despatch.”

Helpful Report

Posted 8 years ago

Our apologies for this, we have now installed a new stock level module to our website to ensure that stock levels are now accurate going forwards. Our apologies, and you can be sure that this will not happen again.

Posted 8 years ago

“Spare part order for small plastic switch Postage cost charged 4.50 POUNDS , cost on envelope for postage 0.62 PENCE. Fair?Or usual British company profiteering?”

Helpful Report

Posted 8 years ago

Our standard rate of shipping is clearly displayed at the checkout. Orders over £50 receive free shipping. Please remember that before accusing us of "Usual British company profiteering" there are more costs involved than just the stamp. (Such as packing materials). A £4.50 standard rate of shipping is very common among e-commerce websites.

Posted 8 years ago

“Unfortunately not happy, item I ordered was out of stock which was not shown when I placed order, so there was an unexpected delay in dispatch”

Helpful Report

Posted 8 years ago

“I paid for 24 hour delivery but my trolley did not arrive on day it was due. There was a problem with the couriers but that is powerbugs problem for employing those couriers. Mark at powerbug sorted it out and it arrived next day early but I have had no refund of my extra payment which I think I am entitled too.”

Helpful Report

Posted 8 years ago

We are sorry for the delay. Our carrier had a breakdown and could not make the delivery on the day intended. Delivery was made the next day with apologies from our carrier. The buck does stop with us and we hope that we can be of service in the future.

Posted 8 years ago

“Payed for next day delivery on Saturday before 11am but the battery didn't turn up until Tuesday 11.30am. Didn't know that Saturday wasn't a working day otherwise I wouldn't have played the extra money.”

Helpful Report

Posted 8 years ago

As detailed prominently opon our web site and as explained, our operating hours do not include Saturday, Sunday or Bank Hollidays. The customer chose to ignore this and ended up disappointed. We hope that we can be of service in the future however please take our operating schedule into consideration when placing orders.

Posted 8 years ago

“Good item, good price. If you can't deliver on a Saturday please do not accept extra charges for next working day when orders are placed before midday on a Fri. Apart from that pretty good.”

Helpful Report

Posted 8 years ago

Hello Mr Thomas, I think your 3-star review may be slightly incorrect. An order placed before mid-day on a Friday for next working day delivery (Saturday isn't a working day) means that the delivery made to yourself on Monday was in fact exactly what was promised.

Posted 8 years ago

“The boot tidy needs to have the 3rd side (wide end part) stiffened also, since it folds while trying to put trolley in”

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Posted 8 years ago

“Supplied replacement part”

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Posted 8 years ago

“In mid-Jan2017 I purchased trolley (GT+) plus accessories for £500. Initially PowerBug didn't have the trolley in stock. But I was happy to pay in advance for delivery mid-Mar2017. Shortly before mid-Mar I emailed to check delivery date (to ensure someone would be around to receive it). It was only then that I found out the product would not be available for a further 6 weeks - the end of April. I was given 3 options: 1. Wait for the trolley, 2. choose different trolley & get refund for the difference or 3. Cancel the order. I chose the second option. The GT trolley was delivered & the refund made - both promptly. A BugBag was missing from the delivery but was delivered the next day following a call to PowerBug. Whilst there were a couple of problem (un-notified significant delay in receiving the trolley & BugBag not delivered) I found PowerBug staff to be very approachable and very helpful and did resolve the problems extremely quickly and I would/will PowerBug again without hesitation.”

Helpful Report

Posted 8 years ago

PowerBug.co.uk is rated 4.7 based on 4,463 reviews