Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,210 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good reading lights”

Helpful Report

Posted 10 months ago

Hi Caroline, Thank you so much for your lovely review! We're delighted to hear that you're enjoying your reading lights. It’s wonderful to know they’re adding both functionality and charm to your space. We truly appreciate your feedback! Best wishes, Em

Posted 10 months ago

“As beautiful a lamp as I’d hoped for!”

Helpful Report

Posted 10 months ago

Hi there, We’re thrilled you’re happy with your purchase! Thanks for taking the time to share your thoughts – it really helps us keep doing what we do Best wishes, Em

Posted 10 months ago

“always love a pooky.this rechargable option is insanely good! Thank you. So pretty!”

Helpful Report

Posted 10 months ago

Hi there, Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time. Best wishes, Em

Posted 10 months ago

“Stylish retro lamp, great quality and just what we were looking for. Always beautiful products high quality and reliable delivery .”

Helpful Report

Posted 10 months ago

Hi there, We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience. Best wishes, Em

Posted 10 months ago

“Have been purchasing many lamps and shades over the last few years and have always been impressed by the many varied designs and quality. Perhaps a feature which would delight me further would be a dimmer on the extended cord to help enhance the ambience of the room further esp a bedroom. I look forward to further new inspiration from Pooky.”

Helpful Report

Posted 10 months ago

Hi there, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Em

Posted 10 months ago

“Do not touch poor quality”

Helpful Report

Posted 10 months ago

Hi there, I am sorry to hear that you have not had a good experience with us. I can see you have made an order with us back in 2023 that was not returned to us so please do get in touch if we can help at all with any further orders that have been made and we will be happy to look into this further. Best wishes, Em

Posted 10 months ago

“What a game changer ! I chose the smaller rechargeable light for my “luxurious loo” !”

Helpful Report

Posted 10 months ago

Hi there, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product Best wishes, Em

Posted 10 months ago

“Great quality lights with a wide range to choose from. The ability to order and send back allowed me to look at several options in situ to choose the best fit. I have ordered a lot of Pooky lights for a whole house renovation. They are easy to order and have all arrived promptly.”

Helpful Report

Posted 10 months ago

Hi there, Thanks so much for your lovely review! We're delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you again soon! Best wishes, Em

Posted 10 months ago

“Beautiful quality products. Not sure about the separate remote control for rechargeable lights however - I think I’d prefer an on-off button on the lamp itself”

Helpful Report

Posted 10 months ago

Good afternoon, We’re so glad to hear you're pleased with your purchase. Thank you for the feedback with the switch button. I have passed this over to our production team! Thanks for supporting us – we truly appreciate it Best wishes, Em

Posted 10 months ago

“Pooky is my go to place for lighting. Having bought various bases and shades I was not disappointed with my purchase this time, beautiful colour and quality. Thank you Pooky.”

Helpful Report

Posted 10 months ago

Hi Denise, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Paris

Posted 10 months ago

“Beautiful hurricane candle holder and fantastic price in the sale, the marble is the same as our fireplace surround, looks very classy! Could not see anything similar from anywhere else, and always looking for unique looks, happy customer.”

Helpful Report

Posted 10 months ago

Hi there, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product. Best wishes, Em

Posted 10 months ago

“We have bought a range of lights , pendant, wall and picture lights. The quality is excellent and the Communication clear and quick.”

Helpful Report

Posted 10 months ago

Hi there, Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time. Kindest regards, Em

Posted 10 months ago

“Love the lamp! It is stylish as well as quirky. So pleased to finally have a lamp where we have no plug socket! Would like to be able to put it on a timer to come automatically everyday though. Bit annoying that the lampshade and base shipped separately so had to check in with customer services however they answered super quickly and were totally happy to help.”

Helpful Report

Posted 10 months ago

Hi there, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it!. Kindest regards, Em

Posted 10 months ago

“The most beautiful lamp shades, they have given my living space a real softness, I love them! The craftsmanship is just incredible, I think I’m hooked, I will definitely be purchasing more for my bedrooms!”

Helpful Report

Posted 10 months ago

Hi there, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us! Kindest regards, Em

Posted 10 months ago

“Wonderful products, well packaged and prompt delivery service. They offer a unique qulity brass finish at a very reasonable price, which looks classy and not cheap.”

Helpful Report

Posted 10 months ago

Hi Jonny, It’s brilliant to hear that you’re loving the product! We always aim for top quality, so it’s great to know we’ve hit the mark for you. Best wishes, Paris

Posted 10 months ago

“Great product, excellent customer service”

Helpful Report

Posted 10 months ago

Hi there, We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience. Best wishes, Paris

Posted 10 months ago

“Hard to give a star rating that reflects all aspects of buying from Pooky - the lamps look good and what I expected but one of them was packaged with a goodly amount of polystyrene, which is unacceptable environmentally. The silk shade is fragile, definitely, but there are a number of greener packaging options around and I feel Pooky could and should have used one of those. It will put me off using their products again.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. We are acutely aware of our carbon footprint and the impact we have on the environment. That is why, for the most part, our packaging is almost entirely recyclable and for those elements that cannot be we are always researching for alternatives that will ensure our products arrive in perfect condition at their destination. If we use bubble wrap it is an eco friendly form that can be recycled but unfortunately only at recycling plants that have invested in the equipment to do so, which is sadly lacking in the UK at present. The only element of our shade packaging that is non-recyclable is a light plastic wrap that goes around the shade itself to project the fabric. All other elements of the packaging are fully recyclable and are needed to ensure safe delivery. Regardless, please do rest assured that it is a top priority for us and we are keenly aware of our need to keep up! Best wishes, Em

Posted 10 months ago

“Would love to leave a 5-star review as I love your designs but shopping on Pooky has been a frustrating experience. The products I want are never in stock or out of stock quickly, e.g. the Tremmers single wall fitting - out of stock for months. The scallop lampshade in blue and pink - out of stock for months or sold out quickly. And why, in the age when reversible gimbals are common, do you only sell either pendant or table lamp fittings? I was after the Heraldic blue in a particular size for table lamp, but - after speaking to your customer services, it was only available as pendant fitting. You would be able to maximise your customers' choices by selling shade with reversible gimbals!”

Helpful Report

Posted 10 months ago

Hi there, Thanks so much for your review. I apologise that we did not have the shade that you wanted in the reversible gimble. We are slowly moving most of our shades onto a reversible gimble, however, with some it is not possible. We do have a wide range of shades that have the reversible gimbal-580 in stock right now. I apologise that none of these were suitable for you. We hope to see you again soon! Best wishes, Em

Posted 10 months ago

“Fabulous lamps and very happy with purchases”

Helpful Report

Posted 10 months ago

Hi Sarah, We’re thrilled you’re happy with your purchase! Thanks for taking the time to share your thoughts – it really helps us keep doing what we do. Best wishes, Paris

Posted 10 months ago

“The Kings Road shop had the full range to see and the staff gave good advice and were very helpful trying different shades on lamps. Ordered that day and everything arrived within five days. Excellent quality and trouble free . Thanks”

Helpful Report

Posted 10 months ago

Hi Robert, Thanks so much for your lovely review! We're delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you again soon! Best wishes, Paris

Posted 10 months ago

Pooky is rated 4.9 based on 31,210 reviews