Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,959 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect, just like the picture online, beautifully made.”

Pooky 5 star review on 29th January 2025

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Posted 10 months ago

“Love my new lampshade for my rechargeable lamp. It’s solid and stylish. It came quickly and was well packaged. Very happy.”

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Posted 10 months ago

“I had knocked over my bedside lamp and needed advice on what to do with this. The person I spoke to was very helpful and sent me the placstic inner ring so I could mend the shade. The base unfornuately I was not abel to repair so I ordered a new base which arrived very quickly.”

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Posted 10 months ago

“My most recent order from Pooky was two small amber Aurora rechargeable lamps. Perfect for end tables and other places where you want to avoid a trailing cord. They are pretty and cast a lovely glow in the family room. Disappointed at the same time that I could not get any samples for paper/ card lampshades, although they are available for fabric shades. Pooky should sort this out with its suppliers. Colour is usually important to a customer and photographs on a laptop are frequently quite misleading when it comes to colour. I realise you can return an item, but I do not want the hassle of ordering shades only to find the colour isn’t right and having to box up and return such bulky items. I would prefer to get the order right in the first place.”

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Posted 10 months ago

“Pooky produce lovely lamps and shades...truly hard to find till I found Pooky. Transforamtive to my Home”

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Posted 10 months ago

“Great design and reasonable prices. Brilliant sercvice.”

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Posted 10 months ago

“I am so satisfied with my light, great quality and style but unfortunately I smashed it as I was opening the box, it was packed extremely tight so had to open both ends of box to get it out , I then put it back in box for protection but forgot this and moved the box and crash bang smash the light ofcourse fell out of the now opened end,so my own fault. I was very upset and when I spoke to Beth to see if could Ire-ordered the light to replace it and whether she could offer me a discount she was so empathetic and accommodating along with getting it here in time for the electrician to fit it a few days later. It is very rare these days for people to go above and beyond in customer service but your team really did and I am very grateful and will Definately recommend Pooky lights and use your services again. Thank you 🙏 🤩”

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Posted 10 months ago

“These lamps are expensive but you get what you pay for. I live in the countryside and can be plagued by power cuts... they are practical and beautiful.”

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Posted 10 months ago

“Thank you for informing me that the shades I wanted were back in stock. I was very happy with the speedy delivery to Switzerland!”

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Posted 10 months ago

“Love this lamp. Looks great, both stylish and a little ethnic, just what I was looking for.”

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Posted 10 months ago

“Excellent quality and great flexibility with it being cordless and rechargeable! The perfect finishing touch to our dining room”

Pooky 5 star review on 28th January 2025

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Posted 10 months ago

“Just got third order through and I love everything I’ve bought. Customer service is very good (there was a split delivery) but info was sent right away. I love my two lamps and big mad mirror so much! They will be making me happy for years to come!”

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Posted 10 months ago

“Utterly brilliant. Always.”

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Posted 10 months ago

“The lampshades are lovely but the colour is absolutely nothing like the images online! I will keep them because, pure fluke, they look fine in the room they were intended for, but PLEASE MAKE YOUR COLOURS MORE ACCURATE! It’s annoying.”

Helpful Report

Posted 10 months ago

Hi Helen, Thank you for taking the time to feed this back to us! We do everything we can to try and ensure that colours of our products are represented faithfully online. Unfortunately, different screens (PCs, Macs, tablets, mobiles) all have different technologies and colour set-ups and this can result in colour differences depending on what device you view the product on. We offer free returns so that if an item in the flesh is not as you were expecting it, and does not work in your scheme, you are free to return it. We do also offer free fabric samples so if you are unsure we can send these out to you and you can make sure it will be perfect before placing your order. I hope this helps but if you need anything further, please get in touch with us at hello@pooky.com or call us on 020 7351 3003. Best Wishes, Bryony

Posted 10 months ago

“Delivery was prompt and lampshades well packed to prevent damage. Lamps were exactly as described and web site image accurate . Both lamps were in perfect condition which was my main concern as delivery is such a variable experience. I am beyond happy as the style and fabric has totally transformed the lamp bases. They new shades have made a wonderful impact on the whole room, it looks much more 'finished' .Thank you Pooky.”

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Posted 10 months ago

“Just bought a Phileas rechargeable lamp in brass and a cream vellum shade-looks great anywhere in the house and the charge lasts ages if not on full power. I found my Freya lamp was so useful in a powercut that I bought this one as well.Much better than candles and safer!”

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Posted 10 months ago

“Fabulous products , excellent delivery”

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Posted 10 months ago

“Very fast delivery, great quality items. Would purchase again”

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Posted 10 months ago

“Amazing products and fantastic end of year sale to pick up things that might be a bit out of budget the rest of the year!”

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Posted 10 months ago

“Beautiful products which arrived well packaged and in a timely manner. Delighted.”

Pooky 5 star review on 26th January 2025

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Posted 10 months ago

Pooky is rated 4.9 based on 30,959 reviews