Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,662 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5931

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely lampshade, good quality and gorgeous fabric. Can't fault.”

Helpful Report

Posted 8 months ago

Hello Andrew, Thank you so much for the kind review. We are thrilled to hear you love your new lampshade and that it has found a happy new home! We truly appreciate your feedback! Kind regards, Ella.

Posted 8 months ago

“i was disappointed had to send the same e mail 4 times and was a real hassle to get some replacement glass still waiting!!”

Helpful Report

Posted 8 months ago

Hello Nikki, Thank you for leaving your feedback. We are very sorry that you have not had a good experience with our customer service team. We will do our best to respond to all enquiries within 2 working days but this may be longer during the weekends or very busy periods. We respond to emails in chronological order, working from oldest to newest. Please note that sending additional emails will move your message to the bottom of our queue, which is possibly what happened here. I believe the glass rods which you needed replacing have been dispatched to you, so you should receive these very soon. Once again, we deeply apologise for your experience this time. Best wishes, Ella.

Posted 8 months ago

“HORRENDOUS EXPERIENCE !!! The measure of any good business is how they respond when things go wrong. We went to the Gloucester showroom and ended up buying two lights, both were faulty. Not ideal, however these things happen. Then proceeded to get in touch with customer service via phone and email, they couldn’t have been less helpful and basically said we had to deal with Gloucester showroom. So had to make another visit on a weekend to drop lights back and try and get problem resolved. Iconically I was told when visiting that they couldn’t deal with issue and it had to be referred to customer service. So left it with them to contact me following week. 4 days later and after leaving multiple messages on customer service number as couldn’t get through, I had to make another visit to said showroom. Once again they couldn’t deal with. I’ve wasted 3 journeys and 3 electrician visits on this company and still no better off. You can have the best product in the world, however without the right processes and support it’s no use to anyone. I couldn’t recommend this business less and would strongly suggest you look for an alternative option before spending a penny with them. Pooky, instead of spending ur profits on a new sofa business which u then try and cross sell to ur customers. I strongly recommend u look at ur customer service and processes. It’s beyond disjointed.”

Helpful Report

Posted 8 months ago

“Love the products. Customer’s service is great. All round great company.”

Helpful Report

Posted 8 months ago

Hello Claire, Thank you for your lovely words! We are so pleased to hear you have had a great experience with us on a whole. We really appreciate you taking the time to express your love! Warm wishes, Ella.

Posted 8 months ago

“I was delighted with my two empire lampshades in crimson chevrons. They have really brightened my bedroom. Ordering was straightforward and they were beautifully packaged. Delivery was quick. Thank you.”

Pooky 5 star review on 19th November 2025

Helpful Report

Posted 8 months ago

Hello Rosalind, Thank you for the lovely review and sharing your photo! The crimson chevrons was a great choice, we love how it picks out the raspberry colour in the cushion! Enjoy your new Pooky shades! Best wishes, Ella.

Posted 8 months ago

“Beautiful lights and great, fast service. What more could you ask for!”

Helpful Report

Posted 8 months ago

Hello Karen, Thank you for the 5 star review! We are thrilled to hear you have had a fantastic service from us. Thank you for leaving your feedback and choosing Pooky! Kind regards, Ella.

Posted 8 months ago

“We are very pleased with our purchase of the smaller marmaron rechargeable table lamp and shade. It is an excellent quality base and shade. It's petite size makes it suitable for a range of locations around the house. As always with Pooky, super fast delivery and very well packaged. Highly recommend Pooky products and service.”

Helpful Report

Posted 8 months ago

Hello Alison, Thank you so much for your positive review! Great choice with the Marmaron rechargeable table lamp, it has the ability to make any space look sophisticated! We are pleased to hear it has been used in various places around your home too - the perks of a cordless lamp! Thank you for the recommendations, it is hugely appreciated! Best wishes, Ella.

Posted 8 months ago

“I recently went into the showroom in The Furniture and Arts Building and was really overwhelmed by the lights, lamps and lampshades on display. I ordered a couple of shades and the retail assistants were very helpful and enthusiastic. It was such a great experience. I have bought online before but I must say nothing beats going into the showroom and having a whale of a time looking, imagining and deciding. It was such a pleaseure and the experience was memorable. I have also asked to be reminded when new stocks arrive as you were out of stock for a certain lampshade which I thought perfect for some wall lights I have installed in my dining room.”

Helpful Report

Posted 8 months ago

Hello Nicole, What a fabulous review! Thank you so much! It is an absolute treat to hear that you had such a memorable experience visiting our Redbrick showroom. Our staff are really passionate about our products, so we are super pleased to hear that this came across. We look forward to seeing you again! Best wishes, Ella.

Posted 8 months ago

“I love my lamp. It’s so beautiful and makes my living room look like I’ve had a designer in! Genuinely a beautiful product”

Pooky 5 star review on 18th November 2025

Helpful Report

Posted 8 months ago

Hello Natalie, Thank you for the lovely review! Our blush pink Aurora table lamp and green egg & spoon lamp shade are a perfect match, and the combination looks really great on your sideboard. Who needs a designer when you have Pooky lighting?! Warm wishes, Ella.

Posted 8 months ago

“Love the products and the service”

Helpful Report

Posted 8 months ago

Hello Barbara, Thank you for your kind review! We are delighted to hear that you love our products and that our service has never let you down. We appreciate your support! Kind regards, Ella.

Posted 8 months ago

“we were looking for a wire free picture light and Pooky had an excellent selection of designs to suit our requirements.The unit we bought looks fantastic ,but I have to say ,even though I'm anaccomplished DIYer it was a struggle to get the whole thing level as the hinged bracket wasnt quite level with the back plate , and the magnetic light itself has to be positioned perfectly centrally, othre wise it will lie at a tilt. Having said that after some perseverence we managed and the results exceed our expectations”

Helpful Report

Posted 8 months ago

Hello Paul, Thank you so much for your detailed review! We’re thrilled to hear your new Pooky picture light looks fantastic and has exceeded your expectations. We really appreciate your feedback about the installation — those small adjustments can be tricky, even for seasoned DIYers! It’s great to hear that with a bit of perseverance, everything came together perfectly. Enjoy your beautifully lit artwork! Kind regards, Ella.

Posted 8 months ago

“Amazing service and you can tell a pooky light - classy and makes a room!!”

Pooky 5 star review on 17th November 2025

Helpful Report

Posted 8 months ago

Hello Sara, Thank you for the great review! We are thrilled to here you have received an excellent service from us and it means a lot to us to know our designs are instantly recognisable! Our Bowtie chandelier looks just perfect here! Great choice! Kind regards, Ella.

Posted 8 months ago

“Wow just wow, super pleased with my regular holophane pendant, it’s big! So definitely check size as there is a smaller one. Luckily we have high ceilings but even so had to adjust the cord quite a lot. Definitely needed two people at the end to screw the brass plate in at the bottom of the lamp, we found it needed somebody to lift the lamp to create a bit of slack but it’s heavy!! Ignoring hubbys grumblings I’m thrilled with the overall look … my very own disco ball.”

Pooky 5 star review on 14th November 2025

Helpful Report

Posted 8 months ago

Hello Anna, Thank you for the lovely review! We’re so glad you’re pleased with your regular holophane pendant — it is a big one, so great shout on checking the size! Sounds like you and your helper tackled the installation like champs, and we’re delighted the final result has given you your very own disco ball. Enjoy the sparkle! Best wishes, Ella.

Posted 8 months ago

“Love my beautiful rechargeable artichoke lamp. Looks amazing and is incredibly easy to charge, assemble, move around etc. I wondered if it was worth spending the extra when there are much cheaper lamps elsewhere but I’m glad I did. It looks very high end and the magnet fitting for the light bulb pack works brilliantly, plus it has a remote with its own swanky little holder. I’m so pleased!”

Helpful Report

Posted 8 months ago

Hello Caroline, Thank you so much for this wonderful review! We’re delighted to hear you’re loving your rechargeable artichoke lamp — it sounds like it’s already settling into its new home perfectly. We completely understand weighing up the options, so it’s lovely to hear the quality, design details, and those handy features (the magnetic bulb pack and the swanky little remote holder are favourites of ours too!) made it feel worth the extra. Kind regards, Ella.

Posted 8 months ago

“I love your lights! Always good value for money. We use them at Ivy Thomas interiors all the time!”

Helpful Report

Posted 8 months ago

Hello Chloe, Thank you for your lovely review! We are thrilled to hear that we are your go to for lighting at Ivy Thomas Interiors! Thank you for being a regular Pookster! Best wishes, Ella.

Posted 8 months ago

“Gorgeous lamp. I am so pleased with it. I've had my eye on it for a while. Very good price and quality and quick delivery too. You can't fault Pooky.”

Helpful Report

Posted 8 months ago

Hello Clare, Thank you for the 5 stars! We are thrilled to hear that you have been so happy with your lamp and our service. The best buys are the ones that feel totally worth the wait! Kindest regards, Ella.

Posted 8 months ago

“Bought these bases to use up some spare lampshades following a re-org and wanted to be able to move lamps about. These look great and are a welcome addition to set the tone for a lovely relaxed feel in the evening.”

Helpful Report

Posted 8 months ago

Hello Helen, Thank you for the brilliant review! I am glad you found the perfect lamp base to give a new life to some spare shades you already own. That is the beauty of Pooky! We hope you enjoy those relaxing, cosy evenings! Best wishes, Ella.

Posted 8 months ago

“We are absolutely delighted with our new beautiful new table lamps. Perfect ! They arrived within two days which exceeded our expectations. Thank you.”

Pooky 5 star review on 13th November 2025

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Posted 8 months ago

Hello Susan, Thank you for the 5 star review and sharing your lovely image. Our Trafalgar table lamps look very sophisticated here on your sideboard - the perfect choice! We are thrilled to hear that the delivery time exceeded your expectations too, fantastic! Best wishes, Ella.

Posted 8 months ago

“Easy site to navigate. Great, exciting choices. Great prices. Quick, reliable delivery.”

Helpful Report

Posted 8 months ago

Hello Elaine, Thank you for the great review! It sounds like we have hit the mark on everything! We really appreciate you taking the time to leave your feedback and show your Pooky support! Warm wishes, Ella.

Posted 8 months ago

“I have ordered three lamps from Pooky, and love them all. Very quick delivery each time. Beautiful lamps! Colourful and extremely good quality. Literally lights up the room and makes the house a home.”

Helpful Report

Posted 8 months ago

Hello, Thank you for this wonderful review! It really made our day! Our goal is to bring style, warmth and personality into a home, and it sounds like we have done just that! Thank you for choosing Pooky! Best wishes, Ella.

Posted 8 months ago

Pooky is rated 4.9 based on 31,662 reviews