Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,234 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5871

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick delivery. Lovely lamps”

Helpful Report

Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Great quality and design. Happy to have found an online shop selling long lasting homeware!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave such a wonderful review. We are overjoyed that you love our lights as much as we do. Welcome to the Pooky family. Best wishes, Mara

Posted 2 years ago

“Gorgeous lamp and shade, well packaged and arrived quickly”

Helpful Report

Posted 2 years ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 2 years ago

“I love these lights, they give a warm glow and are super chic!”

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Posted 2 years ago

Hi Lindsay, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Stunning lampshade! Packaged so well. I'm absolutely delighted. 10 out of 10 🙂 Experience positive x”

Helpful Report

Posted 2 years ago

Hi Christine, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Beautiful products and super quick delivery. To install the light fixtures, there was limited space within the item itself to house all the components and efficiently attach to the wall. With a lot of patience and two people, (one securing the light as the other screwing) we were able successfully hang the light but I feel like it could have been easier!”

Helpful Report

Posted 2 years ago

Hi Rachel, Thank you for letting us know how you felt about your experience. I am so sorry to hear that the installation wasn't as easy as you hoped and glad you took the time to give us your feedback. Overall, I am so glad to hear to hear that the rest of your Pooky journey was positive and we hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“The staff at Pooky were helpful, informative and went above and beyond.”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for leaving such a wonderful review. We are so glad you've found us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“I ordered two brass garden wall lights for just under £400 total. Unlike the website photos, in real life they are flimsy and underwhelming. They are extremely tricky to install, with one breaking while they were put up. I also ordered 2 Pooky bulbs, only one works. Extremely disappointed.”

Helpful Report

Posted 2 years ago

Hi Suzy, Thank you for taking the time to write a review and inform us of your experience. I am so sorry to hear that the Hastings exterior IP44 wall light in antique brass was damaged on arrival and continued to break after installation. I completely empathise with you regarding this. I hope we can assist you further with your needs and have them met with the high level of service we pride ourselves on supplying - please can you email us at Hello@Pooky.com and we shall then look into a replacement or a refund depending on how you wish to proceed. Best wishes, Mara

Posted 2 years ago

“Excellent products and such fast and easy delivery”

Helpful Report

Posted 2 years ago

Hi Rachel, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Mara

Posted 2 years ago

“Great lights and service, even replaced bulbs that were missing no quibble”

Helpful Report

Posted 2 years ago

Hi Neil, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“The website is very easy to use and the products are very appealing. We've had several items from this company and all of them have been excellent quality. We've ordered and recieved the lights very quickly too., beaitufullu and securely packed. Very pleased with our purchases to date.”

Helpful Report

Posted 2 years ago

Hi Stepanie, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Excellent product. Quick service and delivery.”

Pooky 5 star review on 26th January 2024

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Posted 2 years ago

Hi Sally, Thank you so much for sharing such a lovely image with us, Sally. The Stucco paired with the teal heraldic looks like they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Lovely petite item as described. Good glow. Received quickly and robustly packed. Very pleased. Thank you.”

Helpful Report

Posted 2 years ago

Hi Mara, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“Great shades add with good service, very happy.”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you so much for taking the time to leave this wonderful review - we are so glad to hear about your experience and hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“Really impressed with Pooky. The lamps are lovely and the choice is exceptional. Particularly like using the lamp and lampshade tool. The communication of how my order is passing through the system has been great. I have had to contact customer service but they were kind and did what they promised.”

Helpful Report

Posted 2 years ago

Hi Amanda, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Absolutely thrilled with my purchase from Pooky.com! I recently got the "Dontanello Pendant Light," and I couldn't be happier. The delivery was super quick, and the light is not only stylish but of fantastic quality. Pooky.com exceeded my expectations – highly recommend for anyone looking to elevate their home decor!”

Helpful Report

Posted 2 years ago

Hi Ashley, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“Lovely lampshade, provides perfect amount of light. It came well packaged and didn't have to wait too long. Another great purchase from Pooky, Cheers!”

Helpful Report

Posted 2 years ago

Hi Henna, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Excellent quality product and superb service”

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Posted 2 years ago

Hi Nicola, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Speedy delivery. Gorgeous lamp shades.”

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Posted 2 years ago

Hi Christine, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 2 years ago

“I recently ordered one of the lovely Stucca lamps only for DPD to deliver it broken. After a call to Pooky they quickly sorted it out and sent my replacement. Excellent service and lovely staff.”

Helpful Report

Posted 2 years ago

Hi Sandy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,234 reviews