Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,728 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,728 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5963

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a shade for my wall light having already wasted money on 2 cheaper ones from Highstreet store I am over the moon with my Pooky one. The quality and style are amazing. I am soooo happy with it.”

Helpful Report

Posted 2 years ago

Hi Mrs Hill, We are delighted to hear that you are over the moon with your new shade for your wall light. It is truly satisfying to know that our product has exceeded your expectations after your not-so-great experiences with cheaper alternatives from a Highstreet store. We take great pride in the quality and style of our products, so reading your feedback fills us with joy. Your satisfaction is our utmost priority, and we are so happy to have brought a smile to your face with our Pooky shade. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Pooky has a beautiful range of lighting and was therefore the first place I looked when trying to source a lampshade for an old lampbase. I instantly fell in love with the Crimson hand blocked 'Wiggly Stars' lampshade, by Ellen Merchant - a whimsical design, which is delicate without being too pretty and has accents of red that pop, but not in a garish way. I found the option on the website, to try the shade on different lamp bases really useful, as it enabled me to get an idea of how it would look size-wise. The lampshade was delivered a couple of days after I'd placed my order, which I felt was pretty quick. The quality of the shade is great and it's even more beautiful in the flesh. Very happy!”

Pooky 5 star review on 22nd February 2024

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your glowing 5-star review of Pooky! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We're delighted that you were able to find the perfect lampshade for your old lampbase in our beautiful range of lighting. The Crimson hand-blocked 'Wiggly Stars' lampshade by Ellen Merchant is indeed a whimsical design that strikes the balance between delicate and not overly pretty, with eye-catching accents of red that are not overpowering. Thank you for taking the time to write such a wonderful review and we can't wait to see you again soon. Best wishes, Mara

Posted 2 years ago

“Really lovely quality lampshade and super fast delivery. Thanks Pooky!”

Helpful Report

Posted 2 years ago

Hi Jennifer, Your feedback means the world to us - Your loyalty as a customer is greatly appreciated, and we are committed to continually providing you with the highest quality products and excellent service. We can't thank you enough for your trust in Pooky. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We are always here to help! Best wishes, Mara

Posted 2 years ago

“Gorgeous quality items and fast shipping. I have shopped here for years. I especially love the Ikat lamp shades!”

Helpful Report

Posted 2 years ago

Hi there, We're delighted to know that you have been shopping with us for years, and we truly value your loyalty. Your love for our Ikat lamp shades specifically brings us great joy! Rest assured, we will continue to maintain our high standards and bring you more stunning items in the future. Thank you for your stellar review and for being a part of the Pooky family. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“We absolutely love Pooky - we’ve bought 7 different shades and pendants and love each and every one. There have been some minor issues with a couple of products but the customer service has been quick to respond and significantly helpful - all issues rectified.”

Pooky 5 star review on 21st February 2024

Helpful Report

Posted 2 years ago

Hi Christine, We absolutely love hearing how much you adore Pooky and that you have purchased 7 different shades and pendants, enjoying each and every one of them. We also understand that there have been a few minor issues with a couple of our products, but we are thrilled to hear that our customer service team was quick to respond and provided significant assistance in rectifying these issues. Thank you for taking the time to leave your review and hope to see you again soon! Best wishes, Mara

Posted 2 years ago

“I have ordered many times from Pooky as I love their wide variety of styles and sizes. I really appreciate their quick shipping!”

Helpful Report

Posted 2 years ago

Hi Ruth, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“I have been searching for that just so special lampshade for my new home for weeks. I’ve searched many sights but kept coming back to the one I was drawn to here on Pooky. Oh go in, I said to myself, have it! I was not disappointed, in fact I’ve invited so many people into my bedroom to see it, it’s unreal. The lampshade is beyond quality, the finish sublime with a touch of absolute elegance about it. Padded inside, clips to hold the internal mechanism in place. I sit in bed of an evening now just staring at the exquisite shade that has brought the room alive.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Helen, for your amazing 5-star rating of our Pooky lampshade! We are incredibly grateful for your kind words and are thrilled to hear that you had such a positive experience with us. We understand the struggle of finding that perfect lampshade, and we couldn't be happier that you found it here at Pooky. Your description of the lampshade's quality and elegance truly warmed our hearts. It makes us proud to know that our products are able to bring life and joy to your new home. Thank you once again for choosing Pooky, and we hope to continue exceeding your expectations in the future. Best wishes, Mara

Posted 2 years ago

“Ordered my wall lamps, delivered in 2 days, up on the wall within 3 days. Can't fault anything. Would definitely order again.”

Helpful Report

Posted 2 years ago

Hi Matt, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 2 years ago

“Fantastic items! Will come back again and again!”

Helpful Report

Posted 2 years ago

Hi Lewis, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Pooky lights, great choice and great service. I’m delighted with my Pooky lights”

Helpful Report

Posted 2 years ago

Hi there, We are overjoyed to hear that you are delighted with your Pooky lights. We take great pride in providing excellent products and customer service, and we are thrilled that you had a great experience. Thank you for choosing Pooky Lights and for your kind words. We truly appreciate your support. Best wishes, Mara

Posted 2 years ago

“Service was fantastic - fast delivery, excellent communications and I loved the lamps!”

Helpful Report

Posted 2 years ago

Hi Karen, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Love pooky lamps”

Helpful Report

Posted 2 years ago

Hi Helen, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“The design of pooky lights are varied and beautiful and I can always find something amazing. Unfortunately two lights have arrived with holes in the wrong places which has then be mended or covered up very poorly. Which cheapens the experience and look. Which is a great shame”

Helpful Report

Posted 2 years ago

Hi Joanna, I want to start by expressing my sincerest apologies for the inconvenience caused by the faulty item you received. I completely understand how upsetting and frustrating it must be to receive a defective product, and I want to assure you that we take this matter very seriously. We appreciate your feedback and value you as a customer, and we will do everything in our power to make things right for you. Please know that we are here to help you in any way we can. If you could kindly send us an email at Hello@Pooky.com, we will do everything we can to resolve this matter for you as quickly and efficiently as possible. We are committed to providing you with the highest quality of service, and we will not rest until we have rectified this situation. Best wishes, Mara

Posted 2 years ago

“Fabulous service! Such quick delivery. Gorgeous wall fittings”

Helpful Report

Posted 2 years ago

Hi Jane, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Looking at bathroom light fittings is quite stressful as the choice is minimal Pooky range is unbelievable for all styles I’ve bought 3 classic light fittings I thought were not possible until l saw Pooky website Brilliant”

Helpful Report

Posted 2 years ago

Hi Lloyd, We truly appreciate your kind words and your loyalty as a customer. It's customers like you who make our work worthwhile. We completely understand your sentiment regarding the limited choices when it comes to bathroom light fittings. Thankfully, we have made it our mission to provide incredible options for all styles. Thank you for your ongoing support and trust in our products. We look forward to serving you with even more exciting lighting options in the future. Best wishes, Mara

Posted 2 years ago

“One of the most beautiful lampshades I’ve owned. Worth paying a little extra to get the quality and vibrancy of a Pooky shade… very happy!!!”

Helpful Report

Posted 2 years ago

Hi Heather, We truly appreciate your support and are thrilled to hear that you are loving your purchase. Your kind words about Pooky's lampshade being one of the most beautiful you've owned means the world to us. We strive to provide high-quality and vibrant products that bring joy and style to your home. We couldn't be happier that you find our shades worth paying a little extra for. Your satisfaction is our top priority, and we are overjoyed to know that you are very happy with your purchase. Best wishes, Mara

Posted 2 years ago

“So much choice and consistently good quality for a good price point. Wish there were more multi light bedroom pendant options.”

Helpful Report

Posted 2 years ago

Hi there, We are thrilled to hear that you are satisfied with our products and that you find our range offers so much choice and consistently good quality at a great price point. We truly appreciate your feedback, and your comment about having more multi light bedroom pendant options is duly noted. Rest assured, we are constantly working on expanding our product offerings to better cater to our customers' needs and preferences. Best wishes, Mara

Posted 2 years ago

“Fabulous service and quick delivery of well packaged and beautiful goods.”

Helpful Report

Posted 2 years ago

Hi Joanne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Can a like me like a good classic book that never dates ? Absolutely love it Well made and casts a lovely cosy light”

Helpful Report

Posted 2 years ago

Hi Tracie, Thank you so much for awarding Pooky with a stellar 5-star rating! We are thrilled to learn that you absolutely love our product. Your feedback about Pooky being like a good classic book that never dates truly warms our hearts. We strive to provide well-made products that not only bring joy but also create a beautiful and cosy ambiance. It's delightful to know that Pooky has been able to achieve just that for you. Best wishes, Mara

Posted 2 years ago

“Contacted Pooky to obtain more details and they replied very promptly with all the information I asked for. Received my table lamp in very good time and am extremely pleased. Am definately ordering a couple more lamps as I am very confident they will be of the same quality.”

Helpful Report

Posted 2 years ago

Hi Julie, We are glad that our team responded promptly to your inquiries and provided you with all the information you needed. Our goal is to ensure that our customers have a hassle-free experience when shopping with us. It's fantastic to hear that your table lamp arrived in excellent condition and in a timely manner. We pride ourselves on delivering high-quality products and exceptional service. Thank you. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,728 reviews