Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,436 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Pooky products, always great quality.”

Helpful Report

Posted 2 years ago

Hi Georgina, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase - we look forward to seeing you soon! Best wishes, Mara

Posted 2 years ago

“This is my second time ordering from Pooky. Their service is outstanding SuperFast delivery service as standard. And the most gorgeous lampshades My home looks so dreamy Thank you Pooky”

Helpful Report

Posted 2 years ago

Hi Louise, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“Great service, plenty of choice. Deliver in 3 days. Very pleased with my lampshades, love them.”

Helpful Report

Posted 2 years ago

Hi Jackie, Delighted to hear you were happy with the service provided and your new purchase! It is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you. Best wishes, Mara

Posted 2 years ago

“My first order - impressed with the speed and efficiency of the delivery and I am happy with the lamps and shades, so pretty. Also grateful to customer services who corrected an error in the delivery address (my fault!) and saved the day with charm and speedy action. Thank you.”

Helpful Report

Posted 2 years ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 2 years ago

“A breath of fresh air to have a company selling quality lighting products”

Helpful Report

Posted 2 years ago

Hi Lorraine, Your positive feedback means the world to us and we are thrilled to hear that you are satisfied with our products. It is truly a breath of fresh air to know that you appreciate the quality of our lighting products. Your support and kind words are what keeps us motivated to continue providing the best lighting solutions to our customers. We are here to brighten up your spaces and create a warm and inviting ambiance. Once again, thank you for your fantastic review. We look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“I love the stock on the website, and the items are just as described, but packaging is appalling and I am not surprised things are damaged in transit.”

Helpful Report

Posted 2 years ago

Hi there, We are thrilled to hear that you love the stock on our website and that the items you received are just as described. It is always our top priority to ensure that our customers' expectations are met, and we are glad to know that we have succeeded. However, we would like to sincerely apologise for any inconvenience caused due to the packaging of your items. We understand that this is an area we need to improve on, as it is crucial to ensure that our products are well-protected during transit. Please be assured that we take your comments seriously and will be working diligently to address this issue. Best wishes, Mara

Posted 2 years ago

“Perfectly cute! Good quality and swift delivery”

Helpful Report

Posted 2 years ago

Hi there, We truly appreciate your kind words and are overjoyed to hear that you find Pooky perfectly cute. Here at Pooky, we pride ourselves on providing products of the highest quality, and we are thrilled that you find Pooky to meet your standards. Our team always strives to ensure swift delivery. Best wishes, Mara

Posted 2 years ago

“Lighting great and good delivery. However you are missing a trick on sockets and switches. Would have gone for you but your stock isn’t good and you don’t sell the full range of products (usb sockets, fan isolators, plug sockets etc etc) which makes the product pointless as you cant match it. Ended up spending around 1000 pounds with dowsing and Reynolds who do it, and they also having matching lighting so we may end up shopping there in future to match the finish.”

Helpful Report

Posted 2 years ago

Hi Alexander, Thank you so much for taking the time to share your feedback with us! I am truly sorry to hear that you were disappointed by our current lack of a full range of USB, fan isolators, and plug sockets. But please know that we are always looking for ways to improve and expand our product offerings, and your feedback is incredibly valuable in helping us do just that! If there's anything else we can assist you with or if you have any suggestions, please don't hesitate to reach out to us at Hello@Pooky.com. We're here to help in any way we can! Thank you again and we do hope to see you again. Best wishes, Mara

Posted 2 years ago

“Beautiful lamp shades and speedy delivery. Arrived in immaculate condition, great communication. So many colours and shapes to choose from, could easily become an addict ☺️”

Pooky 5 star review on 6th February 2024

Helpful Report

Posted 2 years ago

Hi M, We are delighted to hear that you love our beautiful lampshades and that they arrived in immaculate condition thanks to our speedy delivery. Your kind words about our great communication and wide selection of colors and shapes truly mean the world to us. We couldn't be happier to have played a part in enhancing your living space. Best wishes, Mara

Posted 2 years ago

“Ordering and delivery were straightforward and the lampshade is excellent quality. Thank you Pooky”

Helpful Report

Posted 2 years ago

Hi Harriet, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Soo pleased with this lamp base, like the other reviews I agree this base is so much nicer in the flesh. Easy ordering through the website & I was informed of it's delivery date. Very happy customer”

Helpful Report

Posted 2 years ago

Hi Karen, We are overjoyed that you are pleased with your purchase and that it exceeded your expectations, and that you found our website easy to navigate. Providing excellent customer service is our top priority, and we are thrilled to have achieved that with you. Thank you for your support and for being a happy customer. We are here to assist you with any future purchases or inquiries you may have. Enjoy your beautiful lamp base! Best wishes, Mara

Posted 2 years ago

“I’m delighted with my Pooky purchase, ordering was easy, it arrived on time and as described. It’s given the room it was chosen for a lovely warm glow and everyone loves it!”

Helpful Report

Posted 2 years ago

Hi Mary, It's wonderful to know that ordering was a breeze, the item arrived on time and exactly as described. We're especially glad to hear that Pooky has provided a lovely warm glow to your chosen room, and it's fantastic that everyone loves it! We hope to have the opportunity to serve you again in the future. Thank you! Best wishes, Mara

Posted 2 years ago

“Pretty lampshades that totally brighten up my sitting room . Very quick delivery. Very pleased with service. As Always.”

Helpful Report

Posted 2 years ago

Hi Anna, We are happy to hear that our pretty lampshades have brightened up your sitting room. We pride ourselves on providing speedy delivery and excellent service, so we are delighted that you are pleased with both. We appreciate your ongoing support and look forward to serving you as always. Best wishes, Mara

Posted 2 years ago

“Prompt efficient service as always and a well made and beautiful lampshade as well.”

Helpful Report

Posted 2 years ago

Hi Sarah, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Always inevitable, designs and high-quality items”

Helpful Report

Posted 2 years ago

Dear James, We are delighted to hear that you appreciate our designs and high-quality items. Your kind words are truly appreciated. Thank you! Best wishes, Mara

Posted 2 years ago

“Recently ordered 3 glass pendants for my kitchen island. They arrived quickly and well packaged. Unfortunately one shade was broken upon opening. I took a video of us opening although this was not requested. I took a photo and emailed. The return system was very easy - just found a local drop off. Although I returned all items it was only because they didn’t suit the room. Shame As I had waited a long time for them to come back in stock. Pooky customer service was efficient and no stress involved. Would definitely recommend and use again.”

Helpful Report

Posted 2 years ago

Hi Shaun We apologize for the inconvenience caused by the broken shade, but we are glad to hear that our return system was easy for you to use and that our customer service team was efficient and helpful. We understand how frustrating it can be when something doesn't suit the room as expected, but we appreciate your understanding as well. Thank you again for your kind words and recommendation. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Lamp and shade were delivered within specified timescale. I am delighted with the quality.”

Helpful Report

Posted 2 years ago

Hi Jane, We are delighted to hear that the lamp and shade were delivered within the specified timescale and that you are happy with the quality. At Pooky, we strive to provide our customers with the best products and services possible, so your satisfaction means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you! Best wishes Mara

Posted 2 years ago

“Beautiful shade and colour could have been less expensive for what it was.”

Helpful Report

Posted 2 years ago

Hi Michael, We truly appreciate your kind words and support. We're thrilled to hear that you found the shade and color of our product beautiful. Your feedback about the price is duly noted, and we will certainly take it into consideration in the future. Once again, thank you for your glowing review. We hope to serve you again soon! Best wishes, Mata

Posted 2 years ago

“Fast delivery and great products.”

Helpful Report

Posted 2 years ago

Hi Beth, We're delighted to hear that you found our delivery service fast, and our products great! Your satisfaction is our top priority, and we will continue to strive for excellence in both our delivery times and the quality of our offerings. Thank you for taking the time to leave such an outstanding review. Best wishes, Mara

Posted 2 years ago

“The lampshade I ordered was beautifully made and of excellent quality. Staff in customer services were knowledgeable and helpful.”

Helpful Report

Posted 2 years ago

Hi Lynn, Thank you so much for your kind words and continued support as a loyal customer. We are delighted to hear that the lampshade you ordered was beautifully made and of excellent quality. Our dedicated team in customer service takes pride in their knowledge and helpfulness to ensure a seamless shopping experience. Your recognition of their efforts means the world to us! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,436 reviews