Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,436 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous items, quick delivery”

Helpful Report

Posted 2 years ago

Hi Steph, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 2 years ago

“I adore my new lamp and shade, it has transformed my kitchen! I love how you can mix and match and the fabulous choice that Pooky offers. Everything about the purchasing process went smoothly too! A very happy customer!”

Pooky 5 star review on 5th February 2024

Helpful Report

Posted 2 years ago

Hi Anna, We are delighted to hear that you adore your new lamp and shade, and that it has transformed your kitchen. We love the versatility of our products and the ability to mix and match, and we are glad that you appreciate the fantastic choices we offer. It truly warms our hearts to hear that everything about your purchasing process went smoothly. We strive to provide a seamless and pleasant experience for our customers. Your satisfaction is our top priority, and we are delighted that you are a very happy customer. Thank you! Best wishes, Mara

Posted 2 years ago

“I love the little porcelain light shade. The flora shade and antique brass gallery is so elegant and beautifully made. I love it, thank you.”

Helpful Report

Posted 2 years ago

Hi Leah, Thank you so much for your glowing 5-star review of Pooky! We truly appreciate your kind words. We are happy to hear that you love the porcelain light shade and find the flora shade and antique brass gallery so elegant. Our team takes great pride in crafting each piece with utmost care, ensuring that the end result is nothing short of beautiful. Thank you once again for your generous rating and for choosing Pooky. Best wishes, Mara

Posted 2 years ago

“Lovely lampshades. Great quality packaged well and delivered quickly. Would definitely recommend (I have 5 of their lampshades!!)”

Helpful Report

Posted 2 years ago

Hi Sarah, We truly appreciate your feedback and are delighted to hear that you are enjoying our lovely lampshades. Your words about the great quality, careful packaging, and quick delivery mean a lot to us. We are thrilled you have become a loyal customer and even have 5 of our lampshades! We strive to provide the very best products and services to our customers, and your continued support means the world to us. Thank you! Best wishes, Mara

Posted 2 years ago

“Ordered a fabulous new shade for a Pooky lamp I was given for Christmas and it is wonderful. Love the website too - so easy to try out how different shades will look on the lamp to help me choose and also great to be able to see what it will look like when the lamp is turned on. Excellent quality and fast delivery. Couldn't be more pleased, thank you!”

Helpful Report

Posted 2 years ago

Hi Camilla, Thanks for your fantastic review of Pooky! We're thrilled you loved your new shade and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best, Mara

Posted 2 years ago

“Beautiful lampshades! I love them!”

Helpful Report

Posted 2 years ago

Hi Valentina, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Gorgeous lampshade”

Helpful Report

Posted 2 years ago

Hi Sarah, We greatly appreciate your positive feedback and are thrilled to hear that you are satisfied with your purchase. We also wanted to mention that we completely agree with you regarding the gorgeous lampshade. Its exquisite design and intricate details add a touch of elegance and beauty to any room. Thank you for choosing Pooky and taking the time to share your positive experience. Should you need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best wishes, Mara

Posted 2 years ago

“Fabulous quality and looks beautiful!”

Helpful Report

Posted 2 years ago

Hi Sophie, We truly appreciate your kind words and are thrilled to hear that you find the quality fabulous and its appearance beautiful. Your support as a loyal customer means the world to us! Thank you for your amazing feedback and for being such a valued customer. Best wishes, Mara

Posted 2 years ago

“Amazing products, great quality and fantastic user experience. Highly recommend”

Helpful Report

Posted 2 years ago

Hi Jack, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“I found Pooky lighting about 5years ago. I have purchased numerous lamps, fittings , shades and sockets. I am always delighted with the style, materials used and most importantly excellent value for money. I have recommended Pooky to family and friends who have also been thrilled with their purchase. Well done Pooky for providing a quality product that is stylish, well made and good value. I’m currently hooked on your rechargeables which are fab!”

Helpful Report

Posted 2 years ago

Dear Linda, We genuinely appreciate your loyalty and support over the past 5 years. We are thrilled to hear that you have enjoyed our lamps, fittings, shades, and sockets, and that our products have provided excellent value for money. We are delighted that you have also recommended Pooky to your family and friends, and that they have been equally thrilled with their purchases. Your kind words mean the world to us, and we are honored for the opportunity to provide a quality product that is both stylish and well made. We are pleased to hear that you are currently hooked on our rechargeables! Rest assured that we will continue to innovate and deliver products that exceed your expectations. Thank you again for your continued support and for being such a wonderful customer! Best wishes, Mara

Posted 2 years ago

“Really lovely quality lampshades. Well packaged and good value at sale price.”

Helpful Report

Posted 2 years ago

Hi Alexandra, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Lovely new lighting :) I needed a new shade for a standard (=floor) lamp that got damaged in my house move. This gathered ikat one looks amazing in my space — it gives a glorious pop of bright among otherwise muted tones. Love it.”

Helpful Report

Posted 2 years ago

Hi there, We are overjoyed to hear that you love the gathered ikat shade and that it looks amazing in your space, providing a beautiful pop of brightness among your otherwise muted tones. We are delighted to have been able to meet your needs and add a touch of loveliness to your home. We also want to extend our heartfelt gratitude for your loyalty as a customer. Your continued support means the world to us, and we are dedicated to always delivering the highest quality products and exceptional service. If you ever need anything else, please don't hesitate to reach out. We're always here to help! Best wishes, Mara

Posted 2 years ago

“Beautiful lamps, loved them so much I ordered two more as soon as they arrived. The rechargeable table lamps last so long”

Helpful Report

Posted 2 years ago

Hi Estelle, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 2 years ago

“I’ve always wanted a Pooky light, I’d drool over the website imagining that one day my home would be full of them, so to recieve my first order was a dream come true! It was like Christmas morning unwrapping the carefully packaged box, and I wasn’t disappointed… My Walter rechargeable lamp base with the silk egg and spoon shade looks amazing, it gives the softest glow, and with three settings, allows for a different ambiance to suit. I just had to have the matching larger shade for my table lamp and my room is now complete! I honestly can’t stop looking at them, and visitors to my home comment on how gorgeous they are, so well made, and certainly won’t be my last purchase, I honestly wouldn’t go anywhere else now, Pooky really do add a touch of luxury to your home! I’m a Pooky addict, once from afar and now in reality and I couldn’t be happier 😃”

Helpful Report

Posted 2 years ago

Hi Julie, We are thrilled to hear that your first order was a dream come true and that unwrapping your Walter rechargeable lamp base with the silk egg and spoon shade was like Christmas morning for you. We are delighted to know that the lamp gives the perfect soft glow and that the three settings allow for a different ambiance to suit your needs. It's amazing to hear that adding the matching larger shade has completed the look of your room and that visitors to your home comment on how gorgeous and well-made they are. We truly appreciate your loyalty and are honored to have you as a Pooky addict. Our aim is always to add a touch of luxury to your home, and we are thrilled that we have been able to accomplish that for you. Thank you once again, and we look forward to serving you with more amazing products in the future. Best wishes, Mara

Posted 2 years ago

“Love the lamp shade! Thank you!”

Helpful Report

Posted 2 years ago

Dear Elizabeth, Thank you so much for your amazing 5-star rating of Pooky! We appreciate your kind words and are thrilled to hear that you love the lampshade. Your satisfaction is a top priority for us, and we are delighted that we were able to meet your expectations. We also wanted to take a moment to express our gratitude for your loyalty as a customer. Your continuous support means a lot to us and encourages us to keep providing the best service possible. If you have any further feedback or need any assistance in the future, please don't hesitate to reach out. We're here to help! Warmest wishes, Mara

Posted 2 years ago

“Very quick delivery. Good quality at a good price”

Helpful Report

Posted 2 years ago

Dear Philippa, Thank you so much for your amazing 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. We take pride in our efficient delivery service, ensuring your order arrives promptly. Additionally, we strive to offer excellent quality products at affordable prices. Your positive feedback is truly encouraging, and it fuels our motivation to maintain our standards. Thank you once again for choosing Pooky. We hope to serve you again in the future! Best wishes, Mara

Posted 2 years ago

“Easy to return goods although cost a bit high. Prompt delivery of goods which are excellent quality and very reasonably priced in the sale.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving such a delightful review and glad our processes were easy to follow - we hope to see you again soon! Best wishes, Mara

Posted 2 years ago

“Beautiful turquoise blue lamp with cerise pink shade- love it! Service was good too!”

Helpful Report

Posted 2 years ago

Hi Celia, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Gorgeous lamps and patterns, speedy delivery and super useful blogs / information on their website for choosing the right size of shade for your lamp base. Thanks!”

Helpful Report

Posted 2 years ago

Hi Amy, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Excellent customer service and prompt delivery.”

Helpful Report

Posted 2 years ago

Hi Anne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,436 reviews