Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,237 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5871

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly as shown, love my shade and quick delivery”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Everything about Pooky is 5 star. Thank you. The person on the end of the phone was wonderfully kind and helpful. The lamphades arrived the next day and I love them. I have now 7 Pooky shades. What is so good are the perk points I get, which reduce the next buy. Thank you Pooky.”

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Posted 2 years ago

Hi Diana, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“I'm in love with my Pooky lamps--so much so that 2 didn't cut it, and I had to buy 2 more! Great service, and excellent quality.”

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Posted 2 years ago

Hi Elyse, Thank you for leaving such wonderful feedback and that you love our products as much as we do. Welcome to the Pooky family and can't wait to see your collection grow. Best wishes, Mara

Posted 2 years ago

“Some of the lamps are very high quality indeed. The shades are beautifully made and again of a very high quality. The customer services team are so responsive and helpful. A great product backed up by fantastic service. Thank you.”

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Posted 2 years ago

Hi Patrick, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance. We are so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“I have now purchased several lampshades from Pooky and the choice of design, colour and shape is always pleasing to choose from. The delivery is prompt and the lampshades are packed well. I have never been disappointed with my purchases. I will always go to Pooky for lampshades and I can readily recommend them.”

Helpful Report

Posted 2 years ago

Hi Jennifer. Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Extremely quick service. Beautiful product. Easy to navigate website. Will definitely be making further purchases. Many thanks”

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Posted 2 years ago

Hi Sue, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Good quality and quick delivery service.”

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Posted 2 years ago

Hi Fiona, Thank you for taking the time to leave such fabulous feedback. . It is great to hear from our happy customers so thank you for making the time. Best, Mara

Posted 2 years ago

“Great service. Questions were answered helpfully, ordering was easy, particularly love how you provide a view of lamps and shades with the lamp on and off.”

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Posted 2 years ago

Hi Maryn, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Everything always of the utmost quality. Customer service always so warm and helpful. Love Pooky!”

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Posted 2 years ago

Hi Sam, Thank you so much for taking the time to leave this review. We are delighted you have had such a wonderful experience and hope to see you again soon. Best, Mara

Posted 2 years ago

“Excellent quality and love the lampshade!”

Pooky 5 star review on 25th January 2024

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Posted 2 years ago

Hi Michael, What a lovely choice - this is going to look amazing in your home! Best, Mara

Posted 2 years ago

“I love Pooky and their style.”

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Posted 2 years ago

Hi Lisa, Thank you for taking the time to leave review. We are so glad you love Pooky as much as we do. Best wishes, Mara

Posted 2 years ago

“Good service and products”

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Posted 2 years ago

Hi June, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Excellent choice and quality of shades!”

Pooky 5 star review on 24th January 2024

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Posted 2 years ago

Hi Emilie, Thank you for sending this image through - the shade looks like it was made for your home and what a beautiful pairing. Best wishes, Mara

Posted 2 years ago

“These lights are stunning We’re doing huge house project and restoring the 1920s charm to the house. These are perfect”

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Posted 2 years ago

Hi Elizabeth, We are so glad we can give such a classic home a modern twist and can imagine it looks stunning. Thank you for leaving such a wonderful review and hope to see you again soon Best wishes, Mara

Posted 2 years ago

“Lots of choice”

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Posted 2 years ago

Hi Tracy, Thank you for leaving a review and I am sorry that this wasn't a 5-star experience. If you would like to talk about this further in order for us to improve our services, please email Hello@Pooky.com as we do pride ourselves on feedback. Best wishes, Mara

Posted 2 years ago

“I’m delighted with the service I received and the light. It looks beautiful in my living room and the spare glass rods are excellent too”

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Posted 2 years ago

Hi Shereen, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“I love the lamp and found the process fairly straightforward. Was great to see directly which lampshades could fit it as I was ordering For some reason, my lamp wasn't initially delivered but the team were very helpful and quick to respond”

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Posted 2 years ago

Hi there, I am so sorry to hear that you experienced this as I completely empathise this being disappointing at the time. I am overjoyed this was resolved quickly and you have now received your lamp. We look forward to seeing you again. Best wishes, Mara

Posted 2 years ago

“Great quality of products from Pooky, always refreshing designs and fast customer service.”

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Posted 2 years ago

Hi Isabel, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 2 years ago

“I have never been disappointed with my purchases from Pooky, I have at least 6 lampshades and several bases and 2 on my wishlist! The colours and designs are so unique and bring that pop of colour to the home. The quality is exceptional and I love how you can team up any shade to any base on the website to see how they look together. Orders are sent out fairly promtly and the items are so well packaged, I cannot fault this company. The only sad thing is that soon I will have no more space for any more lamps!!”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Excllent customer service! Thank you”

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Posted 2 years ago

Hi Rebecca, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,237 reviews