Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,436 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely collection of items, website easy to use, delivery excellent”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“It’s been very easy to order on the website. The lampshade was very well packaged and delivered quickly.”

Helpful Report

Posted 2 years ago

Hi Jean, Thanks for your fantastic rating of Pooky! We're thrilled you loved your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 2 years ago

“A brilliant brilliant little light that does wonders for our hallway! So easy to install, and the charge lasts for days! I am so thrilled with this! Delivery was swift. A great customer experience!”

Pooky 5 star review on 5th February 2024

Helpful Report

Posted 2 years ago

Hi Katy, We appreciate your kind words and are thrilled to hear that our Twinky rechargeable wall light in antique brass has worked wonders for your hallway. We pride ourselves on providing products that are easy to install and have a long-lasting charge. We are delighted that you are so thrilled with it! Thank you again for your support and for taking the time to share your positive feedback. We truly appreciate it! Best wishes, Mara

Posted 2 years ago

“I love my rechargeable lamp from Pooky together with the gorgeous magenta shade. I originally order a shad which was too small and out of proportion with the base, but it was really quick and easy to change and the new one arrived next day.”

Helpful Report

Posted 2 years ago

Hi Lucy, Thank you so much for taking the time to leave us a fantastic 5-star rating for Pooky. We truly appreciate your kind words and continuous support as a loyal customer. We are thrilled to hear that you love your rechargeable lamp from Pooky, especially with the stunning magenta shade. Customer satisfaction is always our top priority, and we're delighted that your new shade arrived the very next day! Thank you once again for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Lovely quality lampshade sent in very secure packaging and arrived quickly. The lampshade itself was ever so slightly smaller than advertised, but doesn’t really detract from its overall look on the stand. Very pleased!”

Helpful Report

Posted 2 years ago

Hi Jo, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“This is the 3rd set of lights we have purchased from Pooky - all have been fantastic, really unique and such high quality. Incredibly good value, fast delivery and very well packaged. Our lights have been admired by many who are now quickly becomming 'Pooky fans'! I am now looking around my house to see what lights I would like to replace.....safe to say Pooky is now our favourite place to buy lighting.”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you so much for your glowing 5-star rating of Pooky! We take great pride in offering unique, high-quality lighting options at incredible value. It warms our hearts to know that our lights have been admired by many and that some have even become new "Pooky fans"! We are absolutely delighted to hear that Pooky is now your favorite place to buy lighting. Thank you again for being a loyal customer. We truly appreciate your support. Best wishes, Mara

Posted 2 years ago

“Wow. What gorgeous light shades, I’ve bought several now and can’t stop looking at your website to buy more. Even buying presents for the family from you as such a special gift. Thank you Pooky”

Helpful Report

Posted 2 years ago

Hi Heather, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Great quality. Beautiful lampshades”

Helpful Report

Posted 2 years ago

Hi Dee, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“I went into the Redbrick shop near Leeds and the shop is gerogous and the displays are bright and colourful. I couldnt get the products that I wanted in the shop so had to order online. The quality of the products is lovely and looks amazing, ive had lots of compliments. I would say that the delivery packaging could have been a bit nicer/ better packaged for the price I paid for the lampshade.”

Helpful Report

Posted 2 years ago

Hi Joan, We greatly appreciate your feedback and are thrilled to hear that you found our Redbrick showroom to be lovely and products are amazing in quality. It's also wonderful to know that you received many compliments on your purchase. We apologise for any inconvenience caused by not finding the products you wanted in our Redbrick shop near Leeds. In regards to the delivery packaging, we understand and value your opinion. We will definitely take your feedback into consideration and work towards improving the packaging to ensure it matches the price paid for the lampshade. Best wishes, Mara

Posted 2 years ago

“My go to for beautiful lights for my home and amazing customer service”

Helpful Report

Posted 2 years ago

Hi Katie, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“I have made several orders from Pooky, the lights are fantastic and the service is wonderful. Will be buying more lights as doing a house renovation.”

Helpful Report

Posted 2 years ago

Hi Lisa, We greatly appreciate your loyalty as a customer and value your decision to choose Pooky for all your lighting needs. It's fantastic to know that you have found our lights perfect for your house renovation. We'll be more than happy to assist you further whenever you need more lights or any assistance during your renovation! Best wishes, Mara

Posted 2 years ago

“I have never been disappointed with the standard of lamps and shades from Pooky. They are top quality and have so many different styles and colours to make any room a beautiful home.”

Helpful Report

Posted 2 years ago

Hi Yvonne, Your loyalty as a customer means the world to us, and we are thrilled to know that you have consistently been satisfied with our top-quality products. We strive to offer a wide range of styles and colors to help create beautiful homes for our valued customers like yourself. Thank you! Best wishes, Mara

Posted 2 years ago

“Absolutely love Pooky's designs and so many to choose from.”

Helpful Report

Posted 2 years ago

Hi there We greatly appreciate your feedback and your kind words. Hearing that you absolutely love Pooky's designs and that there are so many options to choose from puts a big smile on our faces! Best wishes, Mara

Posted 2 years ago

“I am absolutely in love with my new shade, for many reasons 1) the colour is exactly the same as on the website which I needed as was matching to a new sitting room and 2) I managed to buy the last one in the January sale. My best friend has always spoken very highly of Pooly and the product ranges, colours, styles etc. It was just by chance that I was searching for a new shade and found this particular style. From beginning to end the whole process was swift and delivered fast to my door, packaged and protected from any damage in transit. Will definitely be purchasing more as we continue to renovate our cottage. Thank you Pooky. Donna (Instagram) cow_mans_cottage”

Helpful Report

Posted 2 years ago

Hi Miss Andrews, Thank you so much for taking the time to leave us a 5-star rating for Pooky! We sincerely appreciate it. We're delighted to hear that you are absolutely in love with your new shade. It's great to know that the color matched perfectly with your new sitting room and that you were able to snag the last one in our January sale. It means a lot to us that your best friend spoke highly of Pooky and recommended our product ranges, colors, and styles to you. We take pride in providing a swift and efficient process from beginning to end. Best wishes, Mara

Posted 2 years ago

“Thank you Pookey for the most beautiful ceiling light, we have been looking for a flush ceiling light for our kitchen and this light will work perfectly.”

Helpful Report

Posted 2 years ago

Hi Vicky, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Lovely quality products made with creativity and a love of colour.”

Helpful Report

Posted 2 years ago

Hi there, We're overjoyed to hear that you appreciate the lovely quality products we create with creativity and a love of color. It's our passion to bring vibrant and imaginative items to our customers, and we're glad to know that you're enjoying them. Once again, we can't thank you enough for your positive feedback and for choosing Pooky as your go-to brand. Your continued loyalty means the world to us, and we look forward to serving you with even more delightful products in the future. Best wishes, Mara

Posted 2 years ago

“Love my new lampshade. Always a risk buying on line but was exactly as pictured”

Helpful Report

Posted 2 years ago

Hi Fiona, We truly appreciate your kind words and your trust in us. We're happy to hear that you love your new lampshade and that it was exactly as pictured. We understand that purchasing items online can be a risk, but we strive to ensure that our product descriptions and images accurately represent what our customers receive. Once again, thank you for your glowing review and for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“I have been searching for some time for a coral lampshade to suit my coral lampbase. The coral chalk striped shade looks fantastic, ordering online was easy, and delivery was speedy. My shade arrived within a couple of days from ordering and it was perfectly packed.”

Helpful Report

Posted 2 years ago

Hi Jennifer, Your feedback truly means the world to us, and it's always a pleasure to serve customers like you who appreciate our products and services. We hope your coral lamp base now looks even more stunning with the perfect coral lampshade you've been searching for! Thank you again and have a splendid day! Best wishes, Mara

Posted 2 years ago

“Beautiful lights and easy to put together. Work well as a reading light and stylish wall light.”

Helpful Report

Posted 2 years ago

Hi Amanda, We truly appreciate your kind words and are absolutely delighted that you are enjoying the beautiful lights. We're glad to hear that they were easy to put together and that they function perfectly as both a reading light and a stylish wall light. Your satisfaction means the world to us! Thank you once again for your wonderful review Best wishes, Mara

Posted 2 years ago

“High Quality Lights and Lampshades - with great style. What else do you need?”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving such a wonderful review! We are overjoyed we could supply you with mesmerising products and can't wait to see you again soon! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,436 reviews