Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,781 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,781 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 13th September 2026

Carola B

Pooky 5 star review on 11th September 2026

Anonymous

Pooky 5 star review on 6th September 2026

Xin Z

5979

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Prompt delivery and everything is well wrapped.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Fabulous lamp of great quality”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Pooky's card shades are the best in the business, at the last count I've bought 16 plus 2 others. B W”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“The delivery and the return of the lampshade by DPD were excellent. It is a shame the product was not satisfactorily designed with regard to the way the shade fixing to the bulb holder. A far more robust design is required for a shade of 40cm dia.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I am sorry to hear about this issue. I can see that my colleague has sent you a DPD label to return the item, and as soon as we receive the item back to us we will get the refund organised. I will be sure to pass this feedback on so that we can look into this further for you. Best Wishes, Emmy

Posted 2 years ago

“Good quality lampshades, fun and elegant designs. Well packaged and fast post. Why look anywhere else? I choose Pooky!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“What a fabulous selection of excellent quality amazing selection of unique styles . My favourite go to for pleated shades with amazing value for money . I am renovating a holiday let using all of pookys lighting x”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great service and product.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Interesting designs at good value. Excellent delivery times and customer service”

Helpful Report

Posted 2 years ago

“Really happy with my lamp. Looks lovely and good quality!”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Gorgeous lamp bases. Received quickly, quality product.”

Pooky 5 star review on 22nd November 2023

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Contacted customer services as I needed to know if the light was dimmable or not before I purchased it. Prompt reply in a friendly and helpful way. Quick delivery once from order placed and well packaged. Light as gorgeous as described in the reviews and photos. Really love my new light pendant”

Helpful Report

Posted 2 years ago

Frances, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Very happy with my table lamp. A bit of to-ing and fro-ing as I tried to decide on the correct size of shade but customer service was very helpful and all returns have now been processed. The lamp itself is unique and stylish and I would buy from Pooky again.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Great choice of products and love the lamp we purchased. Quick delivery, well packed and a great price. Would certainly use again!”

Helpful Report

Posted 2 years ago

Sue, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Order was despatched promptly and tracking was clear and precise, unfortunately the order had to be returned as colour was different to that on the internet. I have not yet had costs reimbersed but going on previous experience I am not expecting any problems.”

Helpful Report

Posted 2 years ago

Rosemary, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“This is my second purchase from Pooky. Absolutely delighted with products . Make a lovely finishing touch in my lounge”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Great lamp base and shade. Not cheap but worth the price tag as good quality.”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Amazing quality and great customer service”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“I absolutely love Pooky lamps. I have 4 of the rechargeable lamps which everyone has admired and have gone onto purchase them as well. I hit a new lamp kadt week and it’s fabulous. Great colour and size. Superb efficient and speedy service.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Everything we have bought from Pooky has been extremely good quality, most recently light switches. I would definitely recommend them and you get something a bit different!”

Helpful Report

Posted 2 years ago

Hi there Claire, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Everything I have ordered has been first class-products, design, service. My last purchase was a mirror, which had unfortunately got damaged in transit. Within four working days, the damaged mirror had been collected and a new one delivered. I am never disappointed when I buy here.”

Helpful Report

Posted 2 years ago

Hi there Jane, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,781 reviews