Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,360 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,360 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice company, but be careful to double-check the condition of any lampshades you get delivered. I received one that was a mess and hard to see the condition without removing the wrapping - which they don't like you doing if you decide to return for a refund. Fortunately common sense prevailed and I got a refund.”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for leaving your review and informing us of your experience. I am so sorry that your product had a cosmetic fault and can completely understand any disappointment you may have felt. Please do get in touch when things like this happen as our team is more than happy to assist with a replacement! We hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“We love our slimline, trendy picture lights, just what we’ve been looking for. Online ordering simple and efficient delivery service- all three items well packed & fitting straightforward. Would definitely recommend Pooky.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Excellent first class service Prompt delivery and very good quality product”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Arrived quickly and very pleased”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“The online description, colours and sizing was perfect. Ordered easily. Arrived very quickly. Lovely quality. Perfect - thank you. PS I noticed some reviews about poor quality packaging. Mine arrived in wonderful protection - thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I bought two wall lights and I love them - they are perfect for our bedroom and the quality is brilliant”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Solid table lamps that arrived the day after order. Great that they have 3 light settings and fully rechargeable”

Helpful Report

Posted 2 years ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“Quick delivery. Quality as expected. Thanks Pooky!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Delivery quick and lampshade had a cute vintage vibe that went perfectly with a homemade quilt - transformed a cheap base from a chain. Turned on gave a lovely warm light just bright enough for reading in bed”

Pooky 5 star review on 1st November 2023

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“A truly wonderful product. Really pleased with it thank u”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful product and beautifully finished (including the back and the bits you don’t see). Minimal packaging and most is biodegradable. Great customer service (one item was missing but a quick email and it was sent out next day delivery with no quibbles) and brilliant turnaround times. Couldn’t be happier!”

Helpful Report

Posted 2 years ago

Vivienne, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Great service. Beautiful pendant will look perfect in my kitchen. Quality without a huge price tag. Will definitely shop here again for lights and even mirrors!”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Excellent service and such quick delivery, can't find any faults, well done to the Team”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Absolutely love the product. Super unique and just looks brilliant. I’m so pleased.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I love Pooky shades and lights My rechargeable one is fantastic. I have recently bought six shades all best quality well worth the money”

Helpful Report

Posted 2 years ago

Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“Love the quality of the brass wall lights, very well made”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Good website, easy to use, prompt service”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Wonderful Lights of the highest quality, affordable prices for how high quality the items are. Arrived the next day and were perfectly packaged. Already eyeing up some more lights for future projects, will only use POOKY FROM NOW ON! So much more choice than other brands. Thank you for my lgihts.”

Helpful Report

Posted 2 years ago

Fiona, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Love these lamp shades. And Pooky's customer service is outstanding!”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Great service as usual from Pooky.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,360 reviews