Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,361 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Anonymous

Lynne P

Tor C

5905

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as usual from Pooky.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Great product range and super quick, safe delivery”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Having discovered Pooky from an advert in a magazine, I have ordered several items from them. Living in mainland France, ordering goods from UK can be both costly and a bit 'hit and miss' as far as delivery is concerned. However, this has not been the case with Pooky, everything I have ordered has been stylish, great value and delivered promptly and without breakages. I would not hesitate to recommend Pooky to friends and family.”

Helpful Report

Posted 2 years ago

Sue, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Item wasn’t a described - it’s much more yellow than cream.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that you aren't happy with the colour of your shades. Please feel free to return these back to us for a refund. The returns information should be in the box, or can also be found on our website. Best Wishes, Emmy

Posted 2 years ago

“Beautiful lamp, looks great. Was delivered in the best packaging I’ve seen. Great communication. No complaints.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Highly recommend Pooky, one of my go tos for all my lighting needs.”

Pooky 5 star review on 31st October 2023

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Both sets of Pooky lights came very quickly, they were packaged carefully (maybe a little overkill on the size of the outside boxes). Pooky are a great company to buy from. Helpful staff and great quality products. I am very happy with my purchase and will be buying from them again.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Great service, our new light arrived really quickly and we love it”

Helpful Report

Posted 2 years ago

Jane, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Nice light”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent product and service. Received lamp shades within two days of ordering. Had looked at the range at Redbrick, and brought fabric samples home in order to decide ideal fabric. Great service from all staff, will be using again.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Excellent company to deal with. First-class product, and efficient service.”

Helpful Report

Posted 2 years ago

Derek, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Great service, fast delivery, but best of all, incredible quality and style.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great company. Great products.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Good customer service but poor quality control”

Helpful Report

Posted 2 years ago

Thank you for getting in touch with your feedback. I am sorry to hear about this. I have had a look into this for you and I can see that you had got in touch regarding a damaged item, and our team have resolved this issue for you. We do apologise that you have had an issue with your order, but I am glad that our customer service team have resolved this issue for you. Best Wishes, Emmy

Posted 2 years ago

“Lovely products and very good value for money”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Quality products where the description matches the product so you get what you expected! Well-packed to prevent damage and promptly received.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great selection of shades and good service”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“I bought 4 large lanterns from Pooky. They arrived really quickly and look great. The quality is very high and a lot better than a lot of lights I saw when looking!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Absolutely beautiful lamp and shade, delivered quickly. Great service, really pleased with my purchase. My number 1 go to for lamps and shades in the future”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Such great quality which speaks for itself and presents with great longevity no matter what the current trends are, a huge fan!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,361 reviews