Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,451 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,451 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5919

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely light really happy. A nice lamp for a side table!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“fantastic after-sales service - the product was faulty and they tried to resolve it as quickly as possible ultimately replacing faulty items”

Helpful Report

Posted 2 years ago

Hi Daniel, We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Wonderful service; even at this busiest season of the year the office took time and trouble to make sure I received my order in good time for Christmas.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“We have been having power cuts and with our two pookey lamps our problem is solved. They are perfect x”

Helpful Report

Posted 2 years ago

Hi Nicki, Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“Good online presence, simple to order, fast delivery. Beautiful lamps and shades … I have nine Pooky lamps and/or shades and frisée more in my future. Good value and exceptional quality!”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easily as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Found exactly what I wanted (after looking everywhere!). Easy to order and my lampshade s came very quickly- which I wasn’t expecting as it was nearly Christmas. I’m very pleased with my purchase and shall definitely be buying again from Pooky.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Mara

Posted 2 years ago

“Extraordinarily charming goods, and at a very good price. The lampshades are of good quality and true in colour to that shown on the web site . The candles are fantastic - with a 60 hour burn time. Thank you Pooky - very pleased with my purchases.”

Helpful Report

Posted 2 years ago

Hi Jill, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Mara

Posted 2 years ago

“Great company. Prompt service . Love takeaway fabric swatches .”

Helpful Report

Posted 2 years ago

Hi Caroline, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“Quick delivery, well packaged. Beautiful shade, made well.”

Pooky 5 star review on 21st December 2023

Helpful Report

Posted 2 years ago

Hi Shevaughn, Thank you so much for your kind words. Such an easy way to spruce up an old favourite! Thank you for sharing your image with us, the lampshade looks perfectly at home in your beautiful room! Best wishes, Mara

Posted 2 years ago

“Bought as a gift for my brother, speedy delivery. He is delighted with it.”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Mara

Posted 2 years ago

“I would highly recommend Pooky to anyone who is looking for beautiful lighting. The website was very easy to navigate and shipping was very fast. 10/10 experience.”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Mara

Posted 2 years ago

“My recently purchased lampshades and wall light shades are lovely, and very well made. Arrived on time too.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“I have bought many Pooky lights and each time the customer service has been excellent, all lights are good value for money and excellent quality. I have been delighted with them all.”

Helpful Report

Posted 2 years ago

Hi Helen, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Amazing light fittings!”

Helpful Report

Posted 2 years ago

Hi Paul, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Mara

Posted 2 years ago

“Very pleased with website and purchase it was a Xmas present so don’t know if it was a success but I’m sure it will be!”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easily as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Fabulous lamp and shades. Such quick delivery. Thoroughly recommend :-)”

Helpful Report

Posted 2 years ago

Hi Stephanie, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“I am extremely happy with the lamp I bought and in particular the fast delivery.”

Helpful Report

Posted 2 years ago

Hi Lynne, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Mara

Posted 2 years ago

“Uniquely charming and worth every effort at customs! (An enthusiastic customer from Germany)”

Helpful Report

Posted 2 years ago

Hi Judith, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes Mara

Posted 2 years ago

“Great quality product and fast delivery. I love Pooky!”

Helpful Report

Posted 2 years ago

Hi Luisa, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“Wow. What an amazing showroom!! I was blown away by the layout, fantastic choice and friendly staff. We had our eye on some light fixtures online with pooky. Being able to go into the showroom just confirmed our choice. It’s very rare that one gets an opportunity like this to see, touch and get a real idea of what will workmen our home. And then we bought. I cant wait to put them up and send you photos of your lighting in our newly renovated home. 😃”

Helpful Report

Posted 2 years ago

Hi Sand, Delighted to hear you were happy with the service provided in our fabulous showroom! We look forward to seeing the images of your renovation when completed. Best wishes, Chloe S

Posted 2 years ago

Pooky is rated 4.9 based on 31,451 reviews