Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,277 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5875

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the wrong product initially but the returns process was smooth and we got the right one on the second attempt!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. I am so sorry to hear you received the wrong product. We strive to provide the best service we can but things can slip through the cracks. I am glad to hear we could resolve this quickly and efficiently for you. Best wishes, Chloe S

Posted 2 years ago

“Beautiful lights and great service!!”

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Posted 2 years ago

Hi there, Thank you so much for your review. We are glad to hear you love our products! Best wishes, Chloe S

Posted 2 years ago

“I have purchased three rechargeable lamps. I love the high quality finish of the base and the wide range of beautiful shades. They have a long lasting charge and can be moved around the home as needed. Would highly recommend.”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Chloe S

Posted 2 years ago

“Gorgeous lights, huge choice and decent prices.”

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Posted 2 years ago

Hi Annabel, Thank you so much for your review. We are happy to hear you have had such a god experience with Pooky! Best wishes, Chloe S

Posted 2 years ago

“We love our pendant light! Excellent quality and service!”

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Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase! We hope you enjoy it. Best wishes, Chloe S

Posted 2 years ago

“Have bought several lights recently and pleased with all of them. Good quality and choice with excellent delivery and customer service”

Helpful Report

Posted 2 years ago

Hi Susan, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Swift delivery and beautiful products.”

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Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“I just love these lights, I can’t stop looking at them, they have added some class to my living space. To be fair I have been looking at them for ages but finally I made the decision to buy and wow I am stoked, great quality they look fabulous and I am 100% happy with them. Delivery was quick and they were packed securely, very happy with Pooky 😀”

Pooky 5 star review on 13th December 2023

Helpful Report

Posted 2 years ago

Hi Harry, Thanks for letting us know that you are pleased with your Pooky purchase - The colour of the shade is a funky and unique touch! We are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Incredible service, particularly fantastic contact with a lovely lady called Charlotte, who went way beyond expectations with help. ( Not with any problems created by Pooky I must add). Beautiful quality of Lamp and shade.”

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Posted 2 years ago

Hi Hugo, Delighted to hear you were happy with the service provided, it is a fantastic to hear! We are happy your experience was so positive. Best wishes, Chloe S

Posted 2 years ago

“Very happy with our lights and very quick delivery. Thank you.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Fantastic products along with a very good service.”

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Posted 2 years ago

Hi Michael, Thanks for letting us know that you are pleased with your Pooky purchase! We really appreciate your feedback. Best wishes, Chloe S

Posted 2 years ago

“I have always found the Pooky team to be extremely efficient and helpful . They have a great knowledge of all products and give useful advice to enable decision-making. The quality of lamp bases and shades is really excellent and prices are very reasonable I have one suggestion to make : I would prefer the flex to be almost clear if possible as I think the very dark flex can look ugly when it is visible which is often the case.”

Helpful Report

Posted 2 years ago

Hi Helen, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! We appreciate any product feedback and will pass this onto our production team. Best wishes, Chloe S

Posted 2 years ago

“I have to resist looking on this site as every time I do , I want to buy something !!”

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Posted 2 years ago

Hi there, Thank you so much for letting us know how much you love our products! It is lovely to receive such positive feedback. Best wishes, Chloe S

Posted 2 years ago

“Lovely quality lampshades, nicely packaged. Very pleased with my buy and would not hesitate to recommend Pooky.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased and would recommend us to a friend! Best wishes, Chloe S

Posted 2 years ago

“Shipping was quick and the lights were beautifully made. Stylish and of good quality.”

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Posted 2 years ago

Hi Eva, Thank you for sharing your image with us, this looks perfectly at home in your beautiful room! Best wishes, Chloe S

Posted 2 years ago

“Beautiful lamps, delivered quickly. Best selection I’ve found online so far!”

Helpful Report

Posted 2 years ago

Hey Nicholas! I just wanted to reach out and say a big thank you for taking the time to share your feedback with us. Your kind words really made our day and we're so happy to hear that you had a great experience with Pooky. If there's anything else we can do for you, just let us know! Warm regards, Mara

Posted 2 years ago

“Amazing lights and always the best customer service!”

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Posted 2 years ago

Hey Lucy! I'm so happy to hear that you were pleased with the service we provided. It really made our day here at Pooky to receive such wonderful feedback from you. Thanks a bunch for taking the time to share your experience with us. Best wishes, Mara

Posted 2 years ago

“Beautiful lamp and great service”

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Posted 2 years ago

Hi Elaine, Thanks a million for taking the time to write such a wonderful review! It's so lovely to hear that you're absolutely loving your new Pooky lighting - I bet they make your home look even more amazing! We're thrilled to have made you happy, and we'll keep doing our best to deliver the best products and service. Warmest wishes, Mara

Posted 2 years ago

“Absolutely beautiful, slight issue with delivery due to BF, but great communication and came much quicker than expected. Thanks as always!”

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Posted 2 years ago

Hey Katie, Wow, thank you so much for taking the time to leave such a fabulous review! It's great to hear that you're loving your new Pooky Lighting – we're thrilled to have made you happy. We'd love to have you shopping with us again soon, so don't hesitate to reach out if you need anything. Best wishes and happy lighting, Mara

Posted 2 years ago

“Lights came for our bathroom and they are absolutely spectacular. Compliment our tiny country bathroom so well. Quick shipping and customer service were super helpful.”

Helpful Report

Posted 2 years ago

Hi Naomi, I'm so glad to hear that your new purchases have brought joy to your home. It truly warms my heart to hear such positive feedback from our customers. We always strive to deliver the best experiences to our customers, and your satisfaction is our top priority. Thank you for sharing your happiness with us, and please don't hesitate to let us know if there's anything else we can do to serve you better. Warmly, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,277 reviews