Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,287 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5877

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always good communication and on trend items.”

Helpful Report

Posted 2 years ago

Hi Wendy, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are happy you are happy! Best wishes, Poppy

Posted 2 years ago

“I have ordered from Pooky on a number of occasions now and I have found the service to be prompt and easy to navigate which is a must in todays busy world. The items themselves are of excellent quality and well priced. I’m very happy with my purchase and will definitely but from Pooky again.”

Helpful Report

Posted 2 years ago

Hi Adrienne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Poppy

Posted 2 years ago

“I have never purchased from Pooky before but have been admirer of your products. Only ever seen in magazines and online as I am a Northern Ireland customer. When the parcels arrived I was impressed with the quality packaging to protect the high quality products within. I would 100% recommended for quality, style and service. Credit where credit is due. Merry Christmas.”

Helpful Report

Posted 2 years ago

Hi Wendy, Thank you for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Poppy

Posted 2 years ago

“All my table lamps are wonderfull can take them from room to room. Teresa Howes”

Helpful Report

Posted 2 years ago

Hi Teresa, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

“Very pleased with the lamp base - colour and solidity are just what I was looking for and the shade works well too. Found the lack of tracking information for delivery frustrating so never knew when it was going to arrive. Still don't know when it arrived as it was kindly taken in by a neighbour.”

Pooky 4 star review on 12th December 2023

Helpful Report

Posted 2 years ago

Hi Sandra, Thank you for your review, and the image, the lamp and shade look great here! So sorry to hear you did not have tracking information, this should have been emailed to you by the courier but very glad you received the items safely regardless. If there's anything we can help with, please don't hesitate to get in touch. Best wishes, Poppy

Posted 2 years ago

“The first time ive seen pooky lights I literally fell in love. They are amazingly beautiful and also very high quality. I have literally have pooky lights all around my house (bedroom/bathroom/dinning room and living room)”

Helpful Report

Posted 2 years ago

Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Best wishes, Poppy

Posted 2 years ago

“I had always wanted to buy a Pooky lampshade, and I finally treated myself ! Simply love my green and white shade - it lights up the library part of our drawing room. How satisfying it is to update the smaller items in a room and not let the sofas , furniture and paintings take all the glory! I’m now hooked!”

Helpful Report

Posted 2 years ago

Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase! Best wishes, Poppy

Posted 2 years ago

“Where to begin? The website is a breeze to use ,the choice of lamps and shades huge but not daunting, the packaging and delivery second to none ,the quality unmatched and the online help ,needed when I had "a senior moment " fitting the lampshade was brilliant.What more can I say.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Poppy

Posted 2 years ago

“Love Pooky! Your lighting is original, colourful with new designs regularly introduced. I am always able to find the perfect lampshade to enhance a corner of our 17th century cottage although a bigger range of wall light shades would be appreciated. I feel even better when I buy during one of your promotions! Everything safely packaged and promptly delivered.”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Best wishes, Poppy

Posted 2 years ago

“Brilliant- such a good product - move it around. It looks fantastic in the Shepherds hut. Thank you. Louise”

Helpful Report

Posted 2 years ago

Hi Louise, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kind regards, Poppy

Posted 2 years ago

“Shade looked exactly as shown website. Colours were true to the picture. Very happy with my purchase”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Poppy

Posted 2 years ago

“Arrived promptly. Well packaged and excellent quality”

Helpful Report

Posted 2 years ago

Hi Katie, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Poppy

Posted 2 years ago

“This is not the first time I have purchased from Pooky, but again I love their products and they are so easy to deal with! I can speak to a human being and get some helpful advice/answers. Highly recommend!”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Poppy

Posted 2 years ago

“Super fun lights & great quality 🥰”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Kind regards, Poppy

Posted 2 years ago

“Great lights - good quality, good designs. Markedly nicer in comparison to the other lights I have in my home - you get what you pay for I guess!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Poppy

Posted 2 years ago

“Lovely products from in shop. Reliable delivery”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Chloe

Posted 2 years ago

“Your website is so easy to use. Detailed measurements and photos. I chose a beautiful lampshade that arrived very quickly. Thank you”

Helpful Report

Posted 2 years ago

Hi Amy, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Chloe

Posted 2 years ago

“beautiful cordless lamps. Sit eitherside of my sofa and look fab. Love the three light levels the ease of charging, length of charge and design. Much admired.”

Helpful Report

Posted 2 years ago

Hi Susannah, Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! I'm sure these look lovely in your home. Best wishes, Chloe

Posted 2 years ago

“Speedy service. However, i did receive an invoice but it would have been useful to know my gift had been sent to the recipient. I had to contact them to confirm receipt.”

Helpful Report

Posted 2 years ago

Hi Carol, I'm glad you were happy with the speedy service and I hope the receiver was happy with their gift! If you had selected for your gift card to go directly to the recipient it will have done so and the invoice you received will be proof of your purchase - this may be why the gift card was not issued directly to you. If you have any more queries about this, please do pop us an email at hello@pooky.com and a member of the team can assist you with this! Best wishes, Chloe

Posted 2 years ago

“Have bought from Pooky before and latest purchase is as good as ever,Lamp and shade are just as described and look lovely in the room. I was updated on progress of the order and delivery was as promised.”

Helpful Report

Posted 2 years ago

Hi Pauline, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Chloe

Posted 2 years ago

Pooky is rated 4.9 based on 31,287 reviews