Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,212 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extensive range of quality products on show at Chelsea showroom. Best of all, customer service team is excellent - helpful, prompt and knowledgable.”

Helpful Report

Posted 11 months ago

Hi there, our feedback has made our day! We're really chuffed to hear you had such a great experience with us. Thanks for your support! Best wishes, Em

Posted 10 months ago

“Lampshade arrived on time and well packed. True to colour and description online”

Helpful Report

Posted 11 months ago

Hi Janet, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us! Kind regards, Em

Posted 10 months ago

“Bought 2 x 30cm Turkish blue Yoda printed ikat shades. They are really beautiful and have injected colour and style to my living room and are a real focal point. The shade of blue is gorgeous and I can't stop looking at them! I treated myself as I'm normally a thrifty shopper but I just had to have these beauties!”

Helpful Report

Posted 11 months ago

Hi there, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us! Best wishes, Em

Posted 10 months ago

“Beautiful lights, plenty bright enough and rapid delivery”

Helpful Report

Posted 11 months ago

Hi Lisa, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support Best wishes, Em

Posted 10 months ago

“Love the choice of lamps and lampshades at Pooky…. All are beautifully made and stylish. I have several lampshades around my house, have a rechargeable lamp in my kitchen which is fantastic…. And my last purchase was the bamboozle lamps which are fabulous! Lovely design and so well made! I would definitely recommend Pooky if you are looking for lighting!”

Helpful Report

Posted 11 months ago

Hi Claire, We’re thrilled you’re happy with your purchase! Thanks for taking the time to share your thoughts – it really helps us keep doing what we do! Best wishes, Em

Posted 10 months ago

“Bought the Smaller Spangle domed pendant after being on the waiting list for new supplies. It was definitely worth the wait and looks good alongside my Moon wall lights! Very happy with the quality and easy to fit. Pooky I love your products!”

Helpful Report

Posted 11 months ago

Hi David, We really appreciate your feedback and are so glad the product is working well for you. Thanks for your support! Kind regards, Em

Posted 10 months ago

“Great quality and lots of choice. This is my 3rd purchase of cordless lamps. I love the rattan base . Easy to order .Very quickly despatched to me . Great communication from Pooky. Well done all”

Helpful Report

Posted 11 months ago

Hi Alison, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Em

Posted 10 months ago

“Order a shade at Redbrick. Sales assistant was lovely and very helpful. Shade arrived two days later, beautifully packed. Really happy with the product 😃”

Helpful Report

Posted 11 months ago

Hi Kay, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Kind regards, Em

Posted 10 months ago

“Lampshade is perfect - packing - customer service was excellent - will be back for more items”

Helpful Report

Posted 11 months ago

Hi Sandi, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Kind regards, Em

Posted 10 months ago

“Absolutely love my Pooky lampshade. It looks fabulous in my snug area.”

Helpful Report

Posted 11 months ago

Hi Mandy, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it. Best wishes, Em

Posted 10 months ago

“Beautiful quality, vibrant colours and unique!”

Helpful Report

Posted 11 months ago

Hi Beccy, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product. Best wishes, Em

Posted 10 months ago

“I requested a note when Lillee was back in stock and I got it! Lamp and shade are great and the Genesis cell is excellent.”

Helpful Report

Posted 11 months ago

Hi there, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it! Best wishes, Em

Posted 10 months ago

“Lovely, good quality light fittings. Great communication and speedy delivery.”

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Posted 11 months ago

Hi Jocelyn, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Em

Posted 10 months ago

“Perfect as always! Best looking lampshades ever and amazing quality and finish. I am so pleased”

Helpful Report

Posted 11 months ago

Hi Aurélie, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us! Best wishes, Em

Posted 10 months ago

“Great product delivered quickly”

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Posted 11 months ago

Hi Sue, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product! Best wishes, Em

Posted 10 months ago

“I can’t really fault Pooky. Their customer service is FANTASTIC! Being able to call with questions and speak to someone is a real novelty but makes the experience 100% times better. They go above and beyond - a Katherine lamp got lost in the post and when returned to them they resent it back out. Then more recently I ordered three wall lights and they came really quickly. The packaging is all recyclable (no plastic tape) which we really appreciate.”

Helpful Report

Posted 11 months ago

Hi Katie, Thanks so much for your feedback! We’re really pleased to have met your expectations, and we’ll continue to do our best to provide top-notch service! Best wishes, Paris

Posted 11 months ago

“Love the wonderful vibrant colours and designs of Pooky shades and their bases. So much choice and well priced and excellent efficient delivery”

Helpful Report

Posted 11 months ago

Hi Zoe, We’re delighted you had such a positive experience! Thank you for choosing us – we truly appreciate it and look forward to serving you again! Best wishes, Paris

Posted 11 months ago

“A lovely pair of copper lights for my kitchen! Well packaged and delivered quickly, well worth the price I'll use Pooky again!”

Helpful Report

Posted 11 months ago

Hi there, Your positive feedback is much appreciated! We’re delighted you're enjoying the product and are always here if you need anything else! Best wishes, Paris

Posted 11 months ago

“Really pleased with our two bedside lamps. They're not quite as bright as we are used to but they're just different and we will get used to it. They are really well made and designed and look fab.”

Helpful Report

Posted 11 months ago

Hi Tina, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. For our rechargeables, they are made to be used for 'mood' lighting, so they are not as bright as your standard plug in lamp! Do reach out if you have any questions at all? Best wishes, Paris

Posted 11 months ago

“I have ordered multiple lights form Pooky over the last few months and I love them all. Great variety and simple and easily assembled/fitted. I have however on my recent purchase felt a bit let down by the product and delivery. Package delivery was a mess by DPD, one box missing and then arrived very late at night open and damaged. I called customer service and Charlotte has been really helpful and understanding. I know it’s not Pookys fault but this is the reason for 4/5 stars.”

Helpful Report

Posted 11 months ago

Hi Sebastian, I am sorry that the delivery of your order was delayed and not as smooth as we would hope. however, I am glad Charlotte has helped with with the order and you now have a beautiful lamp and continue to enjoy it. Kindest regards, Em

Posted 10 months ago

Pooky is rated 4.9 based on 31,212 reviews