Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,959 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient prompt delivery, quality items thank you”

Helpful Report

Posted 11 months ago

Hi Helen, We appreciate you taking the time to leave us an excellent review. It is so lovely to hear from our satisfied customers! Best wishes, Paris

Posted 11 months ago

“I love Pooky products, especially their fabulous lampshades.”

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Posted 11 months ago

Hi Caroline, Thank you for taking the time to leave a lovely review. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Paris

Posted 11 months ago

“easy to use, good website, fun designs”

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Posted 11 months ago

Hi Autumn, Thank you for sharing your experience with us. It's wonderful to hear from happy customers, and we appreciate your time! Best wishes, Paris

Posted 11 months ago

“I've bought quite a few pieces from Pooky and suffice to say I'm a little bit addicted. The products are generally great quality and the glow that resonates from their beautiful lampshades is superior to other brands. I'm in love with my cordless lamp which I bagged in the recent sale. I have, however, received a lamp base that was glued together wonkily and another lamp base was delivered smashed into pieces, although this must be DPD's fault. And they are very expensive.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for taking the time to write such a positive review for us. Hearing from our happy customers is always lovely! I am not able to see if you were in touch with ourselves to get these faults resolved, but I do hope that we were able to help you with this, if not, please do reach out to hello@pooky.com where we could help you further with any matters. We are also loving your collection of house plants surrounded by the Pooky lamp! It looks great in the space. Best wishes, Paris

Posted 11 months ago

“I love my new rechargeable light and velvet shade, it’s added a very glamorous feel to my boudoir kitchen and gives off a warm glow. Would highly recommend Pooky to my friends.”

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Posted 11 months ago

Hi Maria, We appreciate you sharing your experience with us, and we are overjoyed to see that you gave our business a five-star review! We hope your friends love Pooky as much as you do! Best wishes, Paris

Posted 11 months ago

“Love the lamp and it arrived well packaged. Mank thanks!”

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Posted 11 months ago

Hi James, We appreciate you taking the time to leave us an excellent review. It is so lovely to hear from our satisfied customers! Best wishes, Paris

Posted 11 months ago

“I had a problem with the first rechargeable lamp but Pooky quickly sent me another one which Semester be working well.”

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Posted 11 months ago

Hi Christine, Thank you for taking your time to leave a review. I am sorry to hear you of the initial problems you had to begin with, I can see my colleague Beth was able to get you a replacement sent for you on a next day delivery. I hope you are loving the new and working lamp! Best wishes, Paris

Posted 11 months ago

“The lamp is absolutely beautiful. The rattan shade gives out such a soft, warm light. The teal, ceramic, leaf pattern base is stunning. I am so pleased with it!”

Pooky 5 star review on 10th January 2025

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Posted 11 months ago

Hi Vanessa, Thank you for getting in touch with us and sharing your thoughts. We appreciate your time and it is fantastic to hear from happy customers! The combination you have made with the shade and the base looks fantastic! Best wishes, Paris

Posted 11 months ago

“Great rechargeable Hernan table lamp. Love the weightiness and quality of the antique brass and bronze finish. Stylish! Fast service and arrived well packaged. Thank you”

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Posted 11 months ago

Hi there, We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Paris

Posted 11 months ago

“Had several lights from Pooky, always great service and lovely products.”

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Posted 11 months ago

Hi Gail, We appreciate you contacting us and sharing your feedback. We value your time and it's great to hear from satisfied customers! Best wishes, Paris

Posted 11 months ago

“We purchased a rechargeable picture light but unfortunately the brass finish had several scratch marks. However, we couldn't be bothered with the hadssle of sending it back etc., but I don't think we would buy any more similar products from Pooky,”

Helpful Report

Posted 11 months ago

Hi Tina, We appreciate you contacting us and sharing your feedback. I do apologise that your product arrived with damage. I cannot see that you have been in contact with ourselves via email in regards to this, if you wanted to reach out to us at hello@pooky.com, we would be more than happy to provide a replacement for yourself and organise a collection to take the damaged on off of your hands! Alternatively if you wanted to proceed differently, do get in touch still and we could always work something our for yourself. Best wishes, Paris

Posted 11 months ago

“Love my portable light but I would like to have had easier advice on choosing the size of lampshade.”

Helpful Report

Posted 11 months ago

Hi Joyce, Thank you for leaving feedback! When you find your chosen lamp base on the website, you can then select an option to 'see all shades with this base' - this will give you all of the options of shades which we recommend for the specific product searched. Alternatively, if you give us a quick call on 020 7351 3003 or an email to hello@pooky.com, we would be more than happy to advise for you this way! Best wishes, Paris

Posted 11 months ago

“Lovely lampshades , look perfect in the bedroom with a lovely teal colour . Very happy”

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Posted 11 months ago

Hi Lisa, Thank you for sharing your experience with us, it thrilled us to see the five-star review you've given our company! Best wishes, Paris

Posted 11 months ago

“I had a last minuet change of light arrangement prior to Christmas and needed an extra lamp shade. Pooky delivered!”

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Posted 11 months ago

Hi Jane, We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Paris

Posted 11 months ago

“I was delighted with the lamp and shade. they were exactly what i wanted and arrived much quicker than anticipated. I would thoroughly recomment Pooky to friends or anyone else looking for lamps and lighting.”

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Posted 11 months ago

Hi Carola, We are grateful that you took the time to write us such a kind review. It is always pleasant to hear from happy customers! We hope that whomever you recommend to, loves Pooky just as much! Best wishes, Paris

Posted 11 months ago

“I love the lamp I ordered but the bulb holder arrived bent, and the bulb doesn’t light up sadly. I’m sure this is just an unfortunate accident, but can I return it to the HQ office in Fulham or do I need to send it back in the post?”

Helpful Report

Posted 11 months ago

Hi George, Thank you for leaving a review. I can see you were in touch with my colleague Bryony a few hours ago and we have emailed a response in regards to the issue you are having with the lamp. The bulb holder is slightly wonky, however, this is because the lamp is on a ball-joint, meaning this can be secured back into place with a firm grip. We have also organised for a replacement bulb to be sent out for yourself. Please do see the email sent and we can then go from there in regards to any other questions you might have. Best wishes, Paris

Posted 11 months ago

“Thrilled to have got this lamp in the sale. It's a generous size and solidly crafted. I really like the flexibility of the swivel mechanism when reading in bed. Love it.”

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Posted 11 months ago

“Absolutely gorgeous lamp stand, even the cord add that special touch. Would definitely recommend 10/10.”

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Posted 11 months ago

“Great products, beautifully made and super quick delivery. Super happy with my purchase.”

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Posted 11 months ago

“Really lovely! Fitted perfectly in a dark corner that had no plug.”

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Posted 11 months ago

Pooky is rated 4.9 based on 30,959 reviews