Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,436 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“exactly what it says on the tin, good products, delivered quickly.”

Helpful Report

Posted 2 years ago

Hi Jasper, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“Gorgeous and affordable lighting!”

Helpful Report

Posted 2 years ago

Hi there, Gabriela, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 2 years ago

“The website is easily navigable with a lovely range of lighting. Very straightforward with making my order and prompt delivery. All boxes ticked!”

Helpful Report

Posted 2 years ago

Hi Tracey, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“My second order from Pooky, and I’m delighted. The quality is first class and worth every penny.”

Helpful Report

Posted 2 years ago

Hi John, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Great service - had to await new stock and received a prompt alert when stock was back - order was simple and easy - delivery less than 48 hours later! And the lamps look AMAZING!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Beautiful lightshade, just what I wanted for my hall. I ordered some longer flex in olive green and was able to change it into a plug in pendant light so that I can wrap it round a bracket and hang it in my hall.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“My original order came within 2 days! Turned out I needed to order a bigger sizes pendant and whilst they couldn’t make any promises, my second replacement order came in just in time for me to finish a surprise project! The customer service was exceptional and I’m really pleased with the quality!!”

Helpful Report

Posted 2 years ago

Hi Sherril, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“Never been disappointed with any of my purchases from Pooky.”

Helpful Report

Posted 2 years ago

Hi Judy, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Excellent range of products”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Great service and swift delivery too!”

Helpful Report

Posted 2 years ago

Hi Frank, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“The lamps are absolutely fabulous, there is no doubt in that! However, the customer service we received in your Chelsea showroom was appalling. We had to ask multiple times for help, with salespeople who didn’t even look up when you walked to the desk. They offered little to no help, and then when we had decided on a lamp, they then said we couldn’t use a gift card in store. Instead of helping us order it online in store together, they said “why not just go to a coffee shop or elsewhere and just order a lamp on our phones!”. We left the store unhappy and having spent nothing, which seems an odd thing to let a customer to do.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback, we appreciate all feedback both positive and negative and this is what helps us grow and work on making sure things like this don't happen again. I am really sorry you had this experience in the showroom, this is definitely not what you should expect. I would be very grateful if you could send an email with more details, date and time if possible to hello@pooky.com. This will allow me to speak to the relevant members of staff. If you are ever returning to the showroom which we hope you do, we would love to show you the standard of customer service you normally should expect from Pooky. Best wishes, Robyn

Posted 2 years ago

“I have been very impressed both by the quality of the lampshades I ordered and the efficiency and standard of service from Pooky. I love my new lampshades and highly recommend Pooky.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for letting us know about your experience. We are thrilled you have found us and you love our products as much as we do! We can not wait to see your collection in the future! Best wishes, Mara

Posted 2 years ago

“I ordered an empire lampshade in flashman squiggles. It's gorgeous, both sophisticated and quirky. The light from it is sufficiently bright and also warm. It arrived promptly and safely. I struggled to utilise my Pooky perks online when ordering but fortunately the personnel at Pooky were really kind and helpful and manually uploaded my perks to the order.”

Helpful Report

Posted 2 years ago

Hi there, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Love our new lights, they’re perfect for our dining room”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Love the shades and delivery was very prompt”

Helpful Report

Posted 2 years ago

Hi Janet, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 2 years ago

“Excellent service. Regularly kept informed of progress of my order. The lampshade was well packaged, was as described and of high quality.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“I love pooky for their prices and style. Also incredibly effect service and delivery”

Helpful Report

Posted 2 years ago

Hi Bodil, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Delighted with the lampshades, and they were delivered quickly & efficiently. Thank you.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Super fast service and good customer service for replacement bulb.”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for taking the time to leave us your feedback. I am so sorry that this was not a 5-star experience this time and that your bulb arrived faulty. We try to ensure that all our products arrive safely, but sometimes these things do happen and we completely empathise with your disappointment. However, I am glad my colleague Beth was able to help rectify the problem at hand. If you need any further help, please do let us know! Best wishes, Mara

Posted 2 years ago

“Pooky products are so beautifully designed and well made! With so much choice they’d fit any interior old or new, residential or commercial”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving such wonderful feedback and that you love our products as much as we do. We can't wait to see your collection grow. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,436 reviews