Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,361 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Anonymous

Lynne P

Tor C

5905

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great lights and delivery but had a minor issue with fittings that were too low quality and insufficient for a heavy light fitting. No great considering the cost per item.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. I can see that you have contacted our customer service team and they have resolved this issue for you and offered a discount. I am glad that we have been able to assist with this for you. Please do contact us if there is anything else I can help you with. Best Wishes, Emmy

Posted 2 years ago

“Amazing products and very fast delivery!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“never disappointed - love everything I buy from here!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“My lamp was perfect and the recommended shade works beautifully. Thrilled with the quality.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“My Pooky lampshade inspires me everyday. A beautiful object, soft to the touch.”

Pooky 5 star review on 31st October 2023

Helpful Report

Posted 2 years ago

Lovely choice of lampshade, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 2 years ago

“Quick delivery, quality product”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“So happy with my Pooky light. It has the vintage look and so well crafted. Some beautiful designs on the website, it was hard to chose just one. Super speedy delivery and very easy to install.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“My purchases came very quickly and as described/pictured online. Good value.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Quick delivery and great looking products. We have some fixtures and shades from Pooky that have lasted several years, so the quality is really high.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I pondered for weeks over my Ikat lampshades I am so delighted with them, I know I made the right choice. They are just that little bit different from anything else I looked at. Well worth the cost. Thank you”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new Pooky purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Excellent product, good price and efficient delivery”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Very pleased with my lamp shade. Exactly as described on the website. Quick delivery and good service.”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new Pooky purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“We love the standing lamp we ordered.. The stand was very well packaged, the delicate silk shade wasn't. It was in a huge box with a small amount of paper that was really pointless in preventing damage. Shade has 2 dents on the top but we had taken off the cellophane wrap before seeing the indentations on the very top. The lamp is, however, delightful and we have had so many compliments from friends and family.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that your shade has arrived dented, we would be happy to offer a replacement for this. Please do send an email to customer service at hello@pooky.com and of course we can organise a replacement for you. Best Wishes, Emmy

Posted 2 years ago

“I have just purchased my third Pooky rechargeable lamp. They are simply gorgeous. The shades come in an array of patterns and colours which make it hard to choose. The lamps can be placed anywhere, and will add ambience to any room. During the summer the lamps can be taken outside, to provide romantic lighting to an al fresco dinner .”

Helpful Report

Posted 2 years ago

Thank you for letting us know what you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“love our new light. the mercurised glass looks really nice when unlit or lit. quick delivery”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Fantastic service. Pooky's site is accessible and very easy to use. The choice of products is broad and attractive. Ordering is simple. Communication is fluid and fast and items ordered arrived quickly and well packaged. Our electrician installed the pendant light we'd bought without problems and we love the result.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Bought this to go with an antique brass standard lamp that belonged to my Granny - and it works perfectly. As with all things from Pooky, it’s really made and classic in design, but with a twist. I love it!”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new Pooky purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Gorgeous products and speedy delivery!”

Pooky 5 star review on 30th October 2023

Helpful Report

Posted 2 years ago

Gemma, thank you so much for sending over your feedback. It is so great to see pictures of the products when they have been installed. Best wishes, Kitty

Posted 2 years ago

“Absolutely love the pendant lights we bought for our dining room. Delivery was convenient and fast and the quality was better than we expected!”

Helpful Report

Posted 2 years ago

Amanda, we are so glad to hear that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Kitty

Posted 2 years ago

“Gorgeous lamp and great service”

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Posted 2 years ago

Catherine, thank you so much for this lovely review! We are so glad to hear that you have enjoyed your Pooky experience. Best wishes, Kitty

Posted 2 years ago

Pooky is rated 4.9 based on 31,361 reviews