Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,717 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5963

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my Pooky purchase!”

Helpful Report

Posted 2 years ago

Hi there, It means the world to us to know that we were able to meet your expectations and provide you with a positive experience. We want to take this opportunity to express our gratitude to you for choosing us to light your home - Your support means everything to us, and we are committed to delivering the best products and service to meet your needs. Best wishes, Mara

Posted 2 years ago

“Always great products”

Helpful Report

Posted 2 years ago

Hi Justine, Thank you so much for taking the time to rate Pooky with five stars! We are thrilled to hear that you had such a fantastic experience with our product. Your kind words truly mean a lot to us. Here at Pooky, we strive to provide the best quality products, and we are delighted that you found our offerings to be great. Your satisfaction is our top priority, and we are constantly working towards improving our products to meet your expectations. Thanks again! Best wishes, Mara

Posted 2 years ago

“Very pleased with my Pooky wall lamp. This was a perfect solution as I was not able to have a 'wired in' wall light on the wall where I wanted it. It is a good quality product and perfect sizing for the space in the hall in the stairwell and lights up what was a dark area perfectly.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your wonderful 5-star rating of Pooky! We are thrilled to hear that you are pleased with your Pooky wall lamp. It's fantastic that it provided the perfect solution for your wall light needs, especially in a location where wiring wasn't possible. We pride ourselves on offering high-quality products, and we're glad that its size was just right for your hall in the stairwell. It's great to know that Pooky has beautifully illuminated what was once a dark area. We truly appreciate your feedback and hope you continue to enjoy your Pooky wall light. Best wishes, Mara

Posted 2 years ago

“I ordered a lamp shade for my dining room. It arrived incredibly quickly and is just gorgeous. The whole process was very smooth. I will definitely be using Pooky again.”

Helpful Report

Posted 2 years ago

Hi Ali, We're delighted to know that your lamp shade for your dining room arrived incredibly quickly and that you find it to be just gorgeous. It's always rewarding to hear that our products meet and exceed our customers' expectations. We take pride in providing a smooth and seamless shopping experience, and we're glad to hear that the whole process was exactly that for you. Thank you for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Absolutely love my lamp. Arrived very quickly and securely, easy to assemble and looks gorgeous.”

Helpful Report

Posted 2 years ago

Hi there! Thank you so much for taking the time and leaving such a wonderful review! We really appreciate your support and are thrilled to hear that you absolutely love your lamp. It's wonderful to know that it arrived quickly and securely, making the whole experience even better. We strive to provide a seamless assembly process, and we're delighted that you found it easy to assemble. Your kind words truly make our day. Your lamp is truly stunning, just like you mentioned. Once again, thank you for your amazing feedback. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“I really can’t fault Pooky. Quality is nice, prices are fair. I wish returns were easier but that’s all.”

Helpful Report

Posted 2 years ago

Hi Stephanie, Thank you so much for your outstanding 5-star rating of Pooky! We're thrilled to hear that you appreciate the quality of our products and find our prices fair. Your feedback about returns is duly noted, and we'll definitely take it into consideration to improve our services. We hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“Quick delivery. Great quality”

Helpful Report

Posted 2 years ago

Hi Kate, Quick delivery and great quality are key aspects we strive to deliver on, and we're glad it was reflected in your order. Thank you so much for taking the time to leave such a delightful review and hope you love your new purchase! Best wishes, Mara

Posted 2 years ago

“Beautiful lampshade, arrived really quickly and exceptional quality. Unparalleled range of designs and colours/patterns/sizes - we needed a large drum and the options elsewhere were so basic and limited!”

Helpful Report

Posted 2 years ago

Hi Charlotte, We understand the importance of having a wide range of designs, colors, patterns, and sizes to choose from. That's why we strive to offer unparalleled options for our customers. We're glad you found the perfect large drum shade with us, especially when other places seemed to have such basic and limited choices. Thank you for taking the time to leave your feedback! Best wishes, Mara

Posted 2 years ago

“I was given the Pooky Moonshine floor lamp for my birthday this weekend and I am absoluetely thrilled by it. The quality is superb and actually superior to my expectations. I love the colour, burnt wood, and it fits perfectly within my Drawing room colour scheme. Now to find a lampshade...”

Helpful Report

Posted 2 years ago

Hi Tim, We truly appreciate your kind words and are thrilled to hear that the Pooky Moonshine floor lamp has exceeded your expectations. The burnt wood color sounds absolutely stunning, and we're delighted to know that it complements your Drawing room's color scheme perfectly. We hope that your Pooky lamp brings a warm and inviting ambiance to your space. If you need any assistance in finding a matching lampshade or have any other questions, please don't hesitate to reach out. We're here to help! Thank you! Best wishes, Mara

Posted 2 years ago

“Really beautiful silk gathered Morris deisgn lamp. Super fast delivery. Great quality.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Hannah, for your fabulous 5-star rating! We truly appreciate your kind words and are thrilled to hear that you love our Pooky lamp. Your review made our day! We're glad you found the lamp's silk gathered Morris design beautiful, and we're pleased that our delivery was super fast. It's even more delightful to know that you think the lamp is of great quality. Your satisfaction means everything to us. Thank you again for your support, and we hope you continue to enjoy our products! Best wishes, Mara

Posted 2 years ago

“I purchased a lamp and a shade. Both amazing quality and the delivery time was exceptional. It was with me in 24 hours! They compliment the room and look incredible! Thank you.”

Helpful Report

Posted 2 years ago

Hi Stuart, We are absolutely thrilled to hear that you are delighted with the lamp and shade you purchased. Our team at Pooky takes great pride in ensuring top-notch quality and prompt delivery service, so it's fantastic to know that we met your expectations. It brings us joy to hear that the lamp and shade have beautifully complemented your room, adding an incredible touch to its ambiance. We couldn't be happier knowing our products have brought you such satisfaction. Thank you. Best wishes, Mara

Posted 2 years ago

“Great service and products. Quick delivery and well packed.”

Helpful Report

Posted 2 years ago

Hi Mark, We are delighted to hear that you had a great experience with our service and products. Your satisfaction is our top priority, and we are delighted to have met your expectations. Our team takes pride in providing quick delivery and meticulously packaging your orders to ensure they arrive in perfect condition. Thank you! Best wishes, Mara

Posted 2 years ago

“Excellent products, excellent customer service.”

Helpful Report

Posted 2 years ago

Hi William, Thank you so much for your wonderful 5-star rating of Pooky! We greatly appreciate your support and feedback. It is customers like you who make our work truly fulfilling. We are thrilled to hear that you found our products and customer service excellent. Our team strives to provide the very best experience for our valued customers, and your kind words reaffirm that we are on the right track. Thanks again! Best wishes, Mara

Posted 2 years ago

“Fast delivery, great quality product. The lights look excellent in our new kitchen/ diner.”

Helpful Report

Posted 2 years ago

Hi there, We genuinely appreciate your support and are thrilled to hear that you are enjoying our product. We are delighted that the lights have added a touch of excellence to your new kitchen/diner. Your compliment about the fast delivery and great quality means a lot to us. Feel free to reach out if there is anything else we can assist you with. Have a wonderful day! Best wishes, Mara

Posted 2 years ago

“Such good quality and really good value. Well packaged and no unnecessary plastic packaging either 🌿”

Helpful Report

Posted 2 years ago

Hi Danni, We are overjoyed to hear that you find our products to be of such good quality and value. It's wonderful to know that you appreciated our commitment to sustainable packaging as well, with no unnecessary plastic. Your kind words truly encourage us to continue delivering the best products and service to our valued customers. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Best wishes, Mara

Posted 2 years ago

“Love my new Stucco table lamp 😍”

Helpful Report

Posted 2 years ago

Hi there, It means the world to us that you are satisfied with your purchase. If you ever need any assistance or have further questions, please don't hesitate to reach out. Thank you so much for leaving such a wonderful review and hope you enjoy your beautiful lamp! Best wishes, Mara

Posted 2 years ago

“Brilliant! Great products, price points and customer service”

Helpful Report

Posted 2 years ago

Hi Jennifer, We truly appreciate your kind words and support. It makes us ecstatic to know that you find our products, price points, and customer service brilliant! We are grateful to have you as a loyal customer. Thank you for choosing Pooky, and we can't wait to serve you again in the future. Best wishes, Mara

Posted 2 years ago

“Pooky have such a great selection of lamps and accessories, I have purchased lamps , shades and mirrors from them and have always been extremely pleased with the products and service received.”

Helpful Report

Posted 2 years ago

Dear Trudi, We truly appreciate your kind words and continuous support. It means the world to us to know that you are consistently pleased with our selection of lamps and accessories, as well as our service. Your loyalty as a customer means a lot to us, and we are grateful for every purchase you have made, from lamps to shades and mirrors. We strive to provide nothing but the best product quality and customer service, and your positive feedback motivates us to keep up the good work. Thank you! Best wishes, Mara

Posted 2 years ago

“I love Pooky lights, but was slightly disappointed that there wasn't the option to buy a physical gift card; an email isn't as exciting to open for a birthday. I also would have liked the option to input the amount that I was happy to spend instead of being tied to set amounts of £25, £50 etc.”

Helpful Report

Posted 2 years ago

Thank you so much for your 4-star rating and your review of Pooky Lights! We truly appreciate your feedback. We understand your disappointment regarding the lack of a physical gift card option. We try to be as environmentally friendly as possible which means we tend to lean towards a virtual option. Additionally, we appreciate your suggestion for the option to input the amount you are willing to spend, rather than being limited to set amounts. This is a great idea, and we will definitely take it into account as we continue to improve our services and offerings. Thank you for sharing your thoughts with us. We value your feedback and hope to exceed your expectations in the future. If you have any further suggestions or questions, please don't hesitate to reach out to us. Best wishes, Mara

Posted 2 years ago

“Interesting lighting for interesting people.”

Helpful Report

Posted 2 years ago

Hi Sophie, Thank you! At Pooky, our mission is to provide interesting lighting for interesting people. We take pride in curating a diverse range of lighting options to add ambiance and style to your spaces. We are thrilled that you resonate with our unique designs and exceptional quality. We look forward to serving you in the future and illuminating your living spaces with our remarkable lighting solutions. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,717 reviews