Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,958 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IN LOVE! I absolutely love my new lamps. I have wanted the Matthew Williamson shades and beautiful orange lamps for so long. They have elevated my living room so much!”

Helpful Report

Posted 4 months ago

Hi Caroline, Thank you so much for your review! We're absolutely thrilled to hear that you're in love with your new lamps and that they have elevated your living room. They looks great in your home. Your support means the world to us. Warm wishes, Em

Posted 3 months ago

“Prompt delivery and Customer service was excellent”

Helpful Report

Posted 4 months ago

Hi Jane, Thank you for your fantastic review! We’re thrilled to hear that you experienced prompt delivery and excellent customer service. Your support means a lot to us, and we're always here to help! Warm regards, Em

Posted 3 months ago

“Good products. However extremely archaic, complicated and expensive approach to returns especially for a store that has three physical location in all of the UK so no real chance to go see the product ahead of buying it.”

Helpful Report

Posted 4 months ago

Hi Emma, Thank you for sharing your thoughts with us. We’re sorry to hear that you found our return process complicated and that it hasn’t met your expectations. We understand how important it is for our customers to feel comfortable with their purchases, especially with limited physical locations. Returns for items purchased at full price are free; however, we do ask for a small contribution for returns for items purchased in the sale. Your feedback is valuable to us, and we are continuously working to improve our services. If there’s anything specific you would suggest to help enhance the return experience or if you need assistance, please don’t hesitate to reach out. Warm wishes, Em

Posted 3 months ago

“Love what I have just bought in the sale. Only problem is I forgot to get a shade for one of the bases! Back to the shop.”

Helpful Report

Posted 4 months ago

Hi Karen, Thank you for your wonderful review! We're so pleased to hear that you love your recent purchase from our sale. Don’t worry about the shade; we look forward to welcoming you back to the shop to complete your look! Warm regards, Em

Posted 3 months ago

“My Mum absolutely adores her new cordless green glass lamp base and Matthew Williamson shade. The new rechargeable energy cell is a game changer. Very well packaged and prompt delivery.”

Helpful Report

Posted 4 months ago

Hi Dawn, Thank you for your lovely review! We’re so delighted to hear that your Mum is enjoying her new rechargeable green glass lamp base and Matthew Williamson shade. It's great to know the Genesis cell is making a difference! We truly appreciate your kind words about our packaging and delivery as well. Warm wishes, Em

Posted 3 months ago

“Great, quick service from Pooky, i ordered two small lampshades for two small lamps I already have. They look and fit just right”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your lovely review! We're so glad to hear that the lampshades look and fit perfectly with your lamps. Quick service is what we strive for, and it’s wonderful to know we met your expectations. We appreciate your support! Warm wishes, Em

Posted 3 months ago

“Always great service, communication and delivery, including reimbursement if needed. I don’t buy my lighting from anywhere else.”

Helpful Report

Posted 4 months ago

Hi Lesley, Thank you so much for your fantastic review! We’re thrilled to know that you consistently enjoy our service, communication, and delivery. Your loyalty means a lot to us, and we’re grateful to be your go-to for lighting! Warmest wishes, Em

Posted 3 months ago

“As usual Pooky s quality and service is top class I am a big fan and have many items from this company”

Helpful Report

Posted 4 months ago

Hi Yvonne, Thank you so much for your wonderful review! We’re thrilled to hear that you appreciate Pooky’s quality and service. It's fantastic to know you’re a big fan and have collected so many items from us. Your support means the world! Warm regards, Em

Posted 3 months ago

“I purchased the smaller Anetta rechargeable lamp with an empire shade. The lamp and shade are excellent quality, perfect in my kitchen especially as it's rechargeable. We have received lots of comments about the stunning light. I bought in the sale which was very reasonable. Looking for my next purchase for the bedroom. There are so many different styles to suit every taste. Could not recommend highly enough.”

Helpful Report

Posted 4 months ago

Hi Deb, Thank you so much for your review! We're thrilled to hear that you love your Anetta lamp and that it adds a stunning touch to your kitchen. It's wonderful to know that the rechargeable feature and quality have made such a positive impression. We can't wait to see what you choose for your bedroom next. Warm regards, Em

Posted 3 months ago

“I love everything Pooky ! We have indoor and outdoor lights from you and love them all”

Helpful Report

Posted 4 months ago

Hi Liz, Thank you for your amazing review! We’re delighted to hear that you love all your indoor and outdoor lights from Pooky! Your support truly brightens our day. Warm regards, Em

Posted 3 months ago

“So many beautiful shades to choose from but am delighted with my choice of the "Top & Tail" shade. The hint of colour fits in so well with my scheme. Easy to order, prompt delivery. 5* to Pooky.”

Helpful Report

Posted 4 months ago

Hi Pauline, Thank you for your lovely review! We're so glad to hear that you found the perfect shade with "Top & Tail" and that it complements your scheme beautifully. Your feedback about our ordering process and delivery means a lot to us! Warm regards, Em

Posted 3 months ago

“The service in terms of ordering, keeping the customer informed of the order status, speed and efficiency of delivery were all excellent. The product itself is perfect for us - build quality and above all the look is superb.”

Helpful Report

Posted 4 months ago

Hi Kenneth, Thank you for your wonderful review! We're delighted to know that you had such a positive experience with our service and that the product perfectly meets your needs. Warm regards, Em

Posted 3 months ago

“I ordered 2 beautiful lamp shades from Pooky. They arrived really quickly and were even better than I hoped for. Really pleased with them.”

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Posted 4 months ago

Hi Sinead, Thank you so much for your fantastic review! We’re thrilled to hear that your lamp shades exceeded your expectations and that they arrived quickly. Your satisfaction truly makes our day! Warm regards, Em

Posted 3 months ago

“Very pleased with my floor lamp. It looks great. Many thanks”

Helpful Report

Posted 4 months ago

Hi Angela, Thank you so much for your lovely review! We’re thrilled to hear that you’re pleased with your floor lamp and that it looks great in your space. Your satisfaction is our top priority! Warm regards, Em

Posted 3 months ago

“As always good quality, fantastic inspiring designs that match lamps and shades costing triple the cost of Pooky. Keep it up Pooky, and well done Pooky team of designers,’ and the engine room operating the business.”

Helpful Report

Posted 4 months ago

Hi Cathy, Thank you so much for your review! We're thrilled to hear that you appreciate the quality and inspiring designs of our products. It’s wonderful to know our lights stand out and provide great value. Best wishes, Em

Posted 3 months ago

“Love, love, LOVE my rechargeable Pooky lamp. Just perfect for the space I was creating :)”

Helpful Report

Posted 4 months ago

Hi Holly, Thank you so much for your wonderful review! We're absolutely delighted to hear that you love your rechargeable Pooky lamp and that it fits perfectly in your space. We look forward to helping you create more beautiful settings in the future! Warm wishes, Em

Posted 3 months ago

“Absolutely love our glass rod ceiling light, we have low ceilings and I was struggling to find a light that would make the space look good, and found the perfect light on pooky, we love it so much. I will definitely be buying more”

Helpful Report

Posted 4 months ago

Hi Claudia, Thank you for your fantastic review! We're so delighted to hear that our light has transformed your space and perfectly suits your low ceilings. Your enthusiasm means so much to us, and we can't wait to assist you in finding even more beautiful pieces for your home! Warm wishes, Em

Posted 3 months ago

“I absolutely loved these beautiful lampshades but had to return as the colour wasn’t quite right.”

Helpful Report

Posted 4 months ago

Hi Rachel, Thank you for your lovely review! We're so glad to hear that you loved the lampshades, even though the colour wasn't quite right for you. We truly appreciate your feedback, and we're here to help you find the perfect fit. Don’t hesitate to reach out if you need any assistance! Warmest wishes, Em

Posted 3 months ago

“Love love love my rechargeable lamp.Bought for bathroom and looks so good. Remote control allows me to put it on for a limited time if need be. Quick service , well packed , great choice of shades and bases plus I bought extra rechargeable bulb . We be buying more as need one for landing window.”

Helpful Report

Posted 4 months ago

Hi Tracy, Thank you so much for your glowing review! We're thrilled to hear that you're loving your rechargeable lamp and that it adds a stylish touch to your bathroom. It's great to know that the remote control feature is working well for you and that you found our service to be quick and efficient. We appreciate your support and can’t wait to help you find the perfect lamp for your landing window! Warm wishes, Em

Posted 3 months ago

“The aftercare and customer service is outstanding. I love all my Pooky products, and will definitely be returning to buy more!”

Helpful Report

Posted 4 months ago

Hi Charlotte, Thank you for your wonderful review! We’re thrilled to hear that you love your Pooky products and that our aftercare and customer service have made a positive impression. Your support means the world to us, and we can't wait to welcome you back for your next purchase! Warm wishes, Em

Posted 3 months ago

Pooky is rated 4.9 based on 30,958 reviews