Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,374 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my purchase.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. We are so happy that you have been delighted with your recent Pooky purchase. We hope it continues to bring you joy! Warm regards, Ella.

Posted 3 months ago

“Good quality products and great sales!”

Helpful Report

Posted 3 months ago

Hello Julia, Thank you for your kind review. We are delighted to hear that you love our products and that you make use of our sales when they come around. Keep your eyes peeled for the next one! Best wishes, Ella.

Posted 3 months ago

“Absolutely beautiful my third lamp and it's fabulous 👌”

Helpful Report

Posted 3 months ago

Hello Nicola, Thank you for your review! We are so thrilled to hear that your Pooky collection is growing! Thank you for your continued support, and hopefully one day there might be a fourth! Best wishes, Ella.

Posted 3 months ago

“Beautiful shades and added bonus was that they were on sale!”

Helpful Report

Posted 3 months ago

Hello Florencia, Thank you for your 5 star review! We are so pleased to hear you are happy with your new lamp shades and that you managed to get them at a discounted price! Even better when you can save money! Kind regards, Ella.

Posted 3 months ago

“Excellent picture light - dimmable and looks freat over our artwork. These picture lights are difficult to find but Pooky had different sizes and finishes. Highly recommend!”

Helpful Report

Posted 3 months ago

Hello Annette, Thank you for your review! We’re delighted to hear that your search led you to Pooky and that we could provide exactly what you were looking for. We’re sure your artwork is now looking even more beautiful under the soft glow of our picture lights. Best wishes, Ella.

Posted 3 months ago

“It’s the perfect size for our porch and your able to move the sphere to the side of your like (either ontop, or left to right or upwards and towards) while the back sphere stays behind. The magnetic piece is the best part when it comes to being so quick to take off to charge! Lovely warm light.”

Helpful Report

Posted 3 months ago

Hello Cheryl, Thank you for your lovely review and sharing your photo of the Franz in it's new home! We are delighted to hear that you are so pleased with it and find charging the light nice and easy. You made a great choice! Best wishes, Ella.

Posted 3 months ago

“Love my smaller Aurora rechargeable lamp in amber, paired with a shade by @simplycolourbysarah It’s absolutely perfect in my kitchen where there’s no power source handy!”

Helpful Report

Posted 3 months ago

Hello Alison, Thank you for your review and sharing this lovely photo! We absolutely LOVE this combination you have chosen - the orange with the blue in your kitchen is harmonious! Gorgeous shade too! Best wishes, Ella.

Posted 3 months ago

“Really like the lights offered on this website. Great styles and colours.”

Helpful Report

Posted 3 months ago

Hello Zoe, Thank you for your lovely review! We are glad to hear that our product range impressed you and that you loved all of the colours and styles we offer. We are always expanding our ranges, so make sure to give our website a scroll every once in a while... Best wishes, Ella.

Posted 3 months ago

“Our go to place for lights, lamps and lampshades! Very well made, imaginative design and excellent service. What’s not to like?”

Helpful Report

Posted 3 months ago

Hello Chris, Thank you for the 5 stars! We are thrilled to hear that we are your 'go to' whenever you need new lighting, and we hope you’ll continue shopping with us for years to come! Best wishes, Ella.

Posted 3 months ago

“I have recently bought lamp shades and rechargeable wall lights and a rechargeable table lamp. The quality of everything is outstanding and the choice and quality of the lamp shades are great too. We are very happy with our purchases and everything is delivered quickly and safely!”

Helpful Report

Posted 3 months ago

Hello Alison, Thank you for taking the time to leave us this great review! We are so pleased to hear that you have been impressed with the quality of our rechargeable lighting and lamp shades, and that everything arrived in good time. Thank you for choosing Pooky! Kind regards, Ella.

Posted 3 months ago

“Absolutely love my new lamp and shade. The genesis bulb works perfectly and the charge lasts significantly longer than a rechargeable lamp bought from a high street store.”

Helpful Report

Posted 3 months ago

Hello, Thank you very much for your 5 star review! We are delighted to hear that you are loving your new rechargeable lamp from us! We hope it continues to bring you joy on these dark, winter evenings. Best wishes, Ella.

Posted 3 months ago

“I hadn’t heard of Pooky until my mum got a rechargeable lamp from them. It just so happened we needed a new lampshade for a table lamp we found on Marketplace, so thought why not. It’s really stunning. We went for quite a simple design but you can really tell it’s been hand-crafted and made. Sometimes I’m reluctant to splurge on something I could probably find second-hand, but this was well worth it and it’ll now be a lamp that I keep for a long, long time. Very high quality, would recommend. See pics!”

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Posted 3 months ago

Hello Ben, Thank you for your fantastic review! We love that you have given life to a second hand lamp with one of our handmade card shades. We think it looks great on this base - a perfect match! We feel honoured that you chose to buy with us, and it is great to know that it will be cherished for many years to come. Thank you to your mum for introducing you to us! Kind regards, Ella.

Posted 3 months ago

“I ordered a fuschia silk empire lampshade and it’s truly beautiful. It arrived very quickly and well packaged too. It was a great price in the sale so very happy all round!”

Helpful Report

Posted 3 months ago

Hello Lynette, Thank you for your review! We are pleased to hear that you found yourself a great bargain in our sale! The fuchsia silk is the most beautiful colour - we think you made a fantastic choice! Best wishes, Ella.

Posted 3 months ago

“Excellent lighting at an excellent price in the sale.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review! We are pleased to hear you made use of our most recent sale! Thank you for choosing to shop with Pooky! It means the world! Best regards, Ella.

Posted 3 months ago

“I have 3 beautiful Kelpie turquoise table lamps and a tiny Auriel green lamp. They all spark joy !”

Helpful Report

Posted 4 months ago

Hello Sally, Thank you for your lovely review! We are so pleased to hear that you find joy from your Pooky lights! That is exactly what our lighting is designed to do! Kind regards, Ella.

Posted 3 months ago

“I am so keen to write a review because, although I have been aware of Pooky for years, this is the first time I've experienced of the gorgeousness of their products and the friendly reassurance of their customer service. I have only bought a lamp-base and a lampshade so far, but plan to order a further lampshade soon. I was a bit wary about buying the wrong lampshade size, so contacted the company, and the actual, human person (!) who took my call was very helpful and friendly. My items were delivered really quickly by a professional courier company and were so carefully-packaged. The notification was timely and I was given a very precise delivery window. The lamp base I bought was the turquoise stucco and the lampshade is the petal chequerboard design; I still can't stop looking at it. I expect the novelty will wear off and it will become just another 'piece of furniture' - but the room will be showing another side of its' personality now that it has my Pooky lamp in it : )”

Helpful Report

Posted 4 months ago

Hello Julie, What a lovely review! We are so thrilled to hear you finally have a Pooky lamp to call your own after following us for so long. It is great to hear that the shopping experience did not let you down and you have been delighted with the whole process. We hope the novelty never wears off, and that you will admire your Stucco lamp for many years to come! Thank you so much for your kinds words. Best wishes, Ella.

Posted 3 months ago

“I have purchased 3 rechargeable side lamps and 5 rechargeable wall picture lights all the items are of good quality. Recently had a purchase that had to be returned they were very helpful and made the retune process very easy well worth the 5 stars I gave them.”

Helpful Report

Posted 4 months ago

Hello Lorna, Thank you for the 5 stars! It is great to hear that you are filling your house with our rechargeable lighting! They really are addictive! We are pleased to hear that you also had a smooth returns process and that our customer service team were helpful. Thanks again! Best wishes, Ella.

Posted 3 months ago

“I love the lamp I bought but was disappointed to be hit with a customs bill on receipt of the product in Ireland. I am advised that most retailers register for some kind of service that deals with this at point of sale, it's never nice to have it happen afterwards. However, I cannot fault the product received and the rest of your products look to be very nice.”

Helpful Report

Posted 4 months ago

Hello Erin, Thank you for your kind words — we’re delighted to hear you love the lamp. We’re very sorry for the disappointment caused by the unexpected customs charge. We understand how frustrating this can be, and it’s something we will certainly look into as we review our checkout and delivery process. Kind regards, Ella.

Posted 3 months ago

“Wonderful products and customer service”

Helpful Report

Posted 4 months ago

Hello James, Thank you for taking the time to leave your review. We are delighted to hear that you love our products and that you have had a positive experience with our customer service. We hope to see you again in the future! Kind regards, Ella.

Posted 3 months ago

“Everything arrived on time and i love the quality and style of the lights.”

Helpful Report

Posted 4 months ago

Hello Gillian, Thank you for your 5 star review! It is great to hear that you have been pleased with everything from the delivery, design and quality of our products. We appreciate your feedback very much. Best wishes, Ella.

Posted 3 months ago

Pooky is rated 4.9 based on 31,374 reviews