Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,928 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,928 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 4th November 2026

5986

Anonymous

Anonymous // 01/01/2019

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“Great products. Great prices. Great delivery and packaging.”

Helpful Report

Posted 3 months ago

Hi Tracy, Thank you for your fantastic review. We’re delighted you’re happy with the products, prices, and delivery and packaging. Kind regards, Em

Posted 2 months ago

“lovely light switch and very quick service. Thank you very much”

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Posted 3 months ago

Hi Geraldine, Thank you for your kind words. We’re glad you love the light switch and that the service was quick. Warm regards, Em

Posted 2 months ago

“Excellent, prompt service and a small query was dealt with quickly and efficiently. The product is high quality. Would definitely use this company again.”

Helpful Report

Posted 3 months ago

Hi Sarah, Thank you for your kind words. We’re glad to hear you’re happy with the high quality and that your query was resolved promptly. We appreciate you taking the time to share your feedback and we’d be glad to welcome you back. Kind regards, Em

Posted 2 months ago

“I think you have a product fault with your classic pendant. The mounting bracket sits much high than the mounting holes for the pendant cover where I tried for around 2 hours to screw it in. I expect some wiggle room, but is around 5mm. I have included a photo showing how much of a gap it is. It is almost impossible to just loosen the bracket on the ceiling and hope it will line up with the cover. I also included a photo showing the hole is not vertically aligned, I think the hole sit lower than its intended design.”

Helpful Report

Posted 3 months ago

Hi Phillip, I’m really sorry to hear about the mounting issue you're experiencing and that you spent so long trying to get it aligned. Thank you for sharing thought photos. If you’d like us to take a closer look, please reply with your order number and the best contact details, and we’ll assist further, otherwise, please email us at hello@pooky.com. Kind regards, Oliver

Posted 2 months ago

“Beautiful products as advertised. love myl lamp shades”

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Posted 3 months ago

Hi Nikki, Thank you for your lovely review. We’re delighted you’re happy with your lampshades and think they’re beautiful. Kind regards, Em

Posted 2 months ago

“Beautiful lighting and great customer service.”

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Posted 3 months ago

Hi Sophie, Thank you for sharing your kind words. We’re so glad you’re happy with your lighting and our customer service. We appreciate you taking the time to leave a review. Kind regards, Em

Posted 2 months ago

“Beautiful silk lampshades, came very carefully packaged and damage free”

Helpful Report

Posted 3 months ago

Hi Amelia, Thank you for your lovely feedback. We’re delighted to hear the silk lampshades arrived carefully packaged and damage-free. Kind regards, Em

Posted 2 months ago

“ALL Pooky shades are just lovely. Excellent company to deal with who make ordering and/or returns/ exchanges so easy”

Helpful Report

Posted 3 months ago

Hi Hilary, Thank you for sharing your lovely feedback. We’re thrilled you’re enjoying the Pooky shades and find ordering and returns easy. Kind regards, Em

Posted 2 months ago

“A joyous trip to your showroom in Gloucester last week. 10/10 for presentation, customer liaison and range of lighting.”

Helpful Report

Posted 3 months ago

Hi Jane, Thank you for sharing your lovely experience. We’re thrilled you enjoyed the Gloucester showroom visit and that you found the presentation, liaison, and range to be top-notch. We appreciate you taking the time to let us know. Kind regards, Em

Posted 2 months ago

“Beautiful Brass lamp shades. Absolutely love these and have had lots of compliments from friends and family!”

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Posted 3 months ago

Hi Sandhya, Thank you for sharing your lovely feedback. We’re thrilled you love the brass lampshades and that they’re getting compliments. Kind regards, Em

Posted 2 months ago

“Absolutely beautiful lampshade”

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Posted 3 months ago

Hi Mary, Thank you for sharing your lovely feedback. We’re delighted you find the lampshade absolutely beautiful. Kind regards, Em

Posted 2 months ago

“I am absolutely thrilled with my sales purchase of this beautiful pair of rechargeable table lights which look perfect on my mantelpiece”

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Posted 3 months ago

Hi Georgina, Thank you for sharing your lovely experience. We’re thrilled the rechargeable table lights look perfect on your mantelpiece and that you’re enjoying them. Kind regards, Em

Posted 2 months ago

“I am completely in love with this stunning lamp! I bought the smaller stucco lamp in stone and paired it with the 35cm ikat shade in Navy yoga, creating a gorgeous look that just complements everything in my room to absolute perfection. The stone stucco base has a solid, beautifully crafted structure, and the linen shade feels so special. The packaging was incredible, delivery was right on time, and knowing I can choose another beautiful Pooky shade that will effortlessly match the base in the future makes this an absolute fab purchase. Not to forget the discount I was given as a first time customer always a plus!”

Helpful Report

Posted 3 months ago

Hi Faye, Thank you for sharing your lovely experience. We’re thrilled you’re in love with the smaller stucco lamp in stone and the 35cm ikat shade in Navy yoda, and that they complement your room so perfectly. It’s great to hear the base feels solid and the linen shade feels special, and that the packaging and delivery met your expectations. We’re also glad you’re looking forward to matching future shades with your base. We appreciate you taking the time to write such kind words. Kind regards, Em Kind regards, Em

Posted 2 months ago

“The picture light over our old oil painting has brought it to life. The fitting was straightforward and we would probably buy another for other paintings.”

Helpful Report

Posted 3 months ago

Hi Geoffrey, Thank you for sharing your experience. So glad the picture light brings the painting to life and that the fitting was straightforward. It’s lovely to hear you’d consider another for other paintings. Kind regards, Em

Posted 2 months ago

“Lovely looking lamp, having bought two small rechargeable lights from Pooky I decided to get one of the bigger lamps and liked the Wobster. I also bought one of the recommended shades. It arrived promptly although there was an issue with the controller, which was dealt with quickly and a new one soon arrived. My only gripe is that the shade doesn't fit onto the lamp as well as on the smaller lights. Either the rim on which it sits is a bit small, or the magnetic force isn't enough to hold onto the shade but if you brush against it the shade tilts somewhat and could cause the lamp to overbalance. This isn't an issue with the smaller lamps I have. Apart from the the quality is good and the genesis cell efficient and lasts well too”

Helpful Report

Posted 3 months ago

Hi Yvonne, Thank you for sharing your experience. We’re glad the controller issue was resolved quickly and that you like the Wobster and the shade overall. We’re sorry to hear the shade doesn’t fit as well on the larger lamp—the fit can vary by design, and we’ll pass this feedback along. If you'd like any help in the future with the selection process, please give us a call on 020 7351 3003 or email us at hello@pooky.com. Kind regards, Oliver

Posted 2 months ago

“The lampshades arrived in lovely packaging making full use of the space provided in the box and not sending 3 individual boxes for the 3 lampshades. Impressive. Great quality material and stunning colours.”

Helpful Report

Posted 3 months ago

Hi Sally, Thank you for sharing such a lovely review. We're glad the packaging made a good impression and that the lampshades arrived in great condition. We hope to see you again soon! Kind regards, Oliver

Posted 3 months ago

“Amazing and beautiful product. I love my light it’s very pretty and so practical. fantastic service and communication”

Helpful Report

Posted 3 months ago

Hi Agnès, Thank you for such a lovely review. We’re thrilled you love the light as much as we do! Pretty and practical never go out of style, just like that gorgeous room. I'm so happy you've had fantastic service and communication and look forward to seeing you again soon. Kind regards, Oliver

Posted 3 months ago

“Slightly disappointed with the quality, and felt easier to keep the lights than return”

Helpful Report

Posted 3 months ago

Hi Sharon, I'm so sorry to hear the quality didn’t meet your expectations and that returning didn’t feel worth it. If you’d like us to look into this further, please let us know or contact us at hello@pooky.com so we can assist further. Kind regards, Oliver

Posted 3 months ago

“I had these wall lights sitting in my purchase basket for 4 days , each day looking and considering my purchase . I decided to proceed and have to say they are absolutely gorgeous and beautifully made . My favourite purchase this year”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for taking the time to leave such a lovely review! We’re so glad the wall lights caught your eye and that you love them—beautiful and well-made indeed. Favourite purchase this year! Now that's something to celebrate. We hope to see you again soon! Kind regards, Oliver

Posted 3 months ago

“We are doing a full house renovation and Pooky is a go to for lighting. Sometimes issues pop up and they have been extremely helpful and respnsive. Also have been in their store and received helpful advice. Happily recommend to others.”

Helpful Report

Posted 3 months ago

Hi Annemarie, Thank you for the lovely review. We’re delighted to hear that Pooky has been helpful online and in-store and that we're your go-to for lighting during your renovation, it's truly our honour! We appreciate you recommending us and hope to see you again soon. Kind regards, Oliver

Posted 3 months ago

Pooky is rated 4.9 based on 31,928 reviews