Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,773 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th September 2026

5988

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous reading light, just what we were looking for! Sturdy construction, beautiful in situ and looking forward to the darkening patina over time. Thank you Pooky!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the fabulous review. We're thrilled the reading light is sturdy, beautiful in situ, and that you're looking forward to the darkening patina. If you need anything else, we're here. Kind regards, Em

Posted 3 months ago

“The box was ripped even though it was a sign for delivery. The lamp looked intact so I kept it but now think it doesn't stand at 90 degrees. Great wireless light though.”

Helpful Report

Posted 4 months ago

Hi Liz, Thanks for taking the time to leave your feedback. We’re really sorry the box arrived torn. We’re glad the lamp itself is working, but that it doesn’t sit at 90 degrees isn’t ideal. If you’d like, we can help with a replacement or provide guidance on ensuring the lamp sits properly. Please let us know how you’d like to proceed via an email to our customer service email - hello@pooky.com Kind regards, Em

Posted 3 months ago

“Lovely products, high quality, excellent customer service, easy returns.”

Helpful Report

Posted 4 months ago

Hi Valentine, Thank you for the lovely feedback. We’re thrilled you’re happy with the Pooky products and that you’ve had excellent service and easy returns. If you need anything else, we’re here. Kind regards, Em

Posted 3 months ago

“What an absolute pleasure to deal with this company. The customer service is second to none and the quality of the products is exceptional. I've recommended this company to all my friends and family and my lamps have been admired by all.”

Helpful Report

Posted 4 months ago

Hi Alice, Thank you for the wonderful feedback. We’re thrilled you had an absolute pleasure dealing with us and that you love the quality of our products. It’s fantastic to hear your lamps are admired by friends and family. If you ever need anything, we’re here. Kind regards, Em

Posted 3 months ago

“I think I’m addicted. So far I have bought 7 wall lights, 1 table lamp and 4 pendant lights. They are great value and brilliant designs that fit my home so well.”

Helpful Report

Posted 4 months ago

Hi Gary, Thanks so much for sharing—we’re thrilled you’re loving the collection and that the designs fit your home so well. If you ever need new additions or tips on styling, we’re here to help. Kind regards, Em

Posted 3 months ago

“Love my new lamps, they give my room a more elevated, layered and less generic feel. Highly recommend. Small note on being super careful with the lamps as some of the detail could potentially break if roughly handled.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the wonderful review. We’re thrilled you love the lamps and that they give your room the elevated, layered feel. We appreciate the note about handling—please reach out if you need any tips or help. Kind regards, Em

Posted 3 months ago

“They are very efficient and always ready to help, apart from the fact theat the products are of high quality and very beautiful.”

Helpful Report

Posted 4 months ago

Hi Maria, Thank you for the wonderful review. We’re thrilled you’ve found our service efficient and our products high quality and beautiful. If you need anything else, just let us know. Kind regards, Em

Posted 3 months ago

“Lovely lights and fittings. All beautifully displaced in the Chelsea showroom. Delivered on time with excellent packaging. Would recommend!”

Helpful Report

Posted 4 months ago

Hi Emily, Thank you for the wonderful review. We’re thrilled you loved the lights and fittings and that delivery and packaging met your expectations. If you need anything else, just let us know. Kind regards, Em

Posted 3 months ago

“Scoon Rechargeable wall light has arrived and it looks even better than I thought it would. Really solid and good quality. So much so that I went straight on the website and ordered 3 more. Love the Shale colour too.”

Helpful Report

Posted 4 months ago

Hi Sasha, Thank you for the wonderful review. We’re thrilled you love the Scoon Rechargeable wall light. If you need anything else, just let us know. Kind regards, Em

Posted 3 months ago

“Very beautiful lamp shades. Great variety in colours and shapes you won't easily find in shops. First parcel got lost at the delivery service and quick and great service of Pooky to send the ordered items again.”

Helpful Report

Posted 4 months ago

Hi Leon, Thank you for the wonderful review. We’re thrilled you love the lamp shades and that you appreciated the variety. We’re glad we could resolve the delivery issue quickly and get your items to you. If you need anything else, just let us know. Kind regards, Em

Posted 3 months ago

“I am a huge fan of Pooky lights and have several different styles from huge chandeliers to tiny rechargeable lamps for outside dining. Wonderful design, fantastic quality and very fairly priced !”

Helpful Report

Posted 4 months ago

Hi Kaarina, Thank you for the glowing review. We’re absolutely delighted you love Pooky lights and appreciate the design, quality, and value. If there’s anything else you need, just let us know. Kind regards, Team Pooky

Posted 3 months ago

“I have 5 rechargeable lamps now and all of them quite lovely! What I love about them apart from being rechargeable is the ability to move them around my home! They are different styles and colours which make them beautifully versatile They really are quite beautiful”

Helpful Report

Posted 4 months ago

Hi Bronda, Thank you for the lovely review. We’re thrilled you’re enjoying your rechargeable lamps, their versatility, and the different styles and colours. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

“A beautiful lamp. The lampshade material is plush and emanates light perfectly! I will definitely be back for more !”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the lovely review. We’re thrilled you think the lamp is beautiful and that your beautiful shade emanates light perfectly. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

“The experience shopping at Pooky is always fantastic. Staff are super helpful and really helpful with ideas. Customer service has always been brilliant too. I have shopped at Pooky for many years.”

Helpful Report

Posted 4 months ago

Hi Lisa, Thank you for the lovely review. We’re thrilled you’ve consistently had a great experience with Pooky and that our staff have been so helpful. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

“I absolutely love my new sweetie table lamp and Matthew Williamson shade. This is my sixth Pooky lamp. I have them throughout my house. I love that Pooky lets you know which shades fit with which lamp and there are so many different options of size, shape, design and colour. Also great that you can buy the correct bulb at the same time too. Delivery was super quick. Lamp and shade very well wrapped in sensible sized boxes not the huge boxes that many companies use. All perfect. I recommend Pooky highly.”

Helpful Report

Posted 4 months ago

Hi Rebecca, Thank you for the lovely review. We’re thrilled you love your Pooky lamp and shade, and that our range and compatibility info are helpful. Delighted to hear the delivery was quick and packaging was sensible. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

“Ordering and delivery was very easy and efficient. Lamp arrived in good packaging and I love it!”

Helpful Report

Posted 4 months ago

Hi Victoria, Thank you for the lovely review. We’re thrilled you found ordering and delivery easy and that the lamp arrived well packaged and you love it. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

“My recent order to pooky was extremely efficiently dealt with the goods arrived in jig time and I was delighted with the quality of the lights when they arrived”

Helpful Report

Posted 4 months ago

Hi Trisha, Thank you for the lovely review. We’re thrilled you’re pleased with the efficiency and the quality of the lights. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

“Great item, i've had bits from Pooky before love the deigns and quality is great.”

Helpful Report

Posted 4 months ago

Hi Emma, Thank you for the lovely review. We’re thrilled you love the designs and the quality, and that you’ve enjoyed Pooky pieces before. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

“Utterly beautifully design and product. Excellent service within shop in Fulham. Excellent choice. Stunning. Carefully packaged and delivered. Thank you x”

Helpful Report

Posted 4 months ago

Hi Helen, Thank you for the lovely review. We’re thrilled you love the design and service, and that everything arrived carefully packaged. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

“Very good service and products”

Helpful Report

Posted 4 months ago

Hi Pascale, Thank you for the lovely review. We’re glad you enjoyed the service and products. If there’s anything else you need, just let us know. Kind regards, Em

Posted 3 months ago

Pooky is rated 4.9 based on 31,773 reviews