Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,773 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th September 2026

5988

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery service. I’m delighted with my two lampshades they have livened in my room enormously. Very good quality will certainly return to the website in future.”

Helpful Report

Posted 3 months ago

Hi Caroline, Thank you for the lovely feedback. We’re glad the lampshades have livened your room and that you’re happy with the quality. Please let us know if you need any help choosing another! Kind regards, Em

Posted 3 months ago

“Lovely design of tha lampa. Exactly what we needed! Speedy delivery. Everything pefect.”

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Posted 3 months ago

Hi Miguel, Thank you for the lovely feedback. We’re glad the design and speedy delivery met your expectations—great to hear everything is perfect. Kind regards, Em

Posted 3 months ago

“Perfect lighting. Perfect service.”

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Posted 3 months ago

Hi there, Thank you for the wonderful feedback. We’re delighted the lighting and service were perfect. Kind regards, Em

Posted 3 months ago

“Beautiful products and outstanding customer service - adore everything Pooky!”

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Posted 3 months ago

Hi Lucy, Thank you for the wonderful feedback. We’re thrilled you adore everything Pooky and that you’re happy with our customer service. Kind regards, Em

Posted 3 months ago

“We are very pleased with our quality mini rechargeable lamps. Received quickly and well packed to avoid damage. Thank you team.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for the lovely feedback. We’re glad you’re very pleased with your mini rechargeable lamps and that they arrived quickly and well packed. Please let us know if you need help choosing another! Kind regards, Em

Posted 3 months ago

“Swiftly delivered. Beautiful. Good value.”

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Posted 3 months ago

Hi Kate, Thanks for the lovely feedback. We’re glad you found Pooky swift, beautiful, and good value. Kind regards, Em

Posted 3 months ago

“Recently bought the rechargeable pendant kit for a room where I didn’t want to drill holes and the kit is absolutely brilliant- easy to put up and it’s completely changed the space!”

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Posted 3 months ago

Hi Ross, Thanks for the lovely feedback. We’re glad the rechargeable pendant kit is easy to install and has changed your space. It looks great above your table! Kind regards, Em

Posted 3 months ago

“Such pretty lampshades, all beautifully made. Excellent service too.”

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Posted 3 months ago

Hi there, Thank you for the lovely review. We’re glad you’re happy with the lampshades and the service. Kind regards, Em

Posted 3 months ago

“I’m sorry, but I’m not happy with this item. The base arrived dirty and the overall quality is poor. The material is very thin and see-through, with some loose and broken threads, making it look like a second-hand item. I can’t be bothered to return it because I have already paid an electrician £50 to install it. company should check the quality before shipping!! Such a shame!”

Helpful Report

Posted 3 months ago

Hi Yuna, We’re really sorry to hear the base arrived dirty and that the overall quality didn’t meet expectations. This isn’t up to our standards, and we appreciate you letting us know. If you’d like us to look into this further, please email hello@pooky.com and we’ll be happy to help. Kind regards, Em

Posted 3 months ago

“We bought two of these and are very pleased with our purchase. They were carefully packaged and arrived quickly. The shades are well-made and the colour is as shown in the photos. This was our first purchase from Pooky and we will definitely return.”

Helpful Report

Posted 3 months ago

Hi Ruth, Thank you for the lovely review. We’re glad you’re pleased with the purchase, packaging, delivery speed, and that the shades match the photos. We look forward to welcoming you back. Kind regards, Em

Posted 3 months ago

“Practical and full proof process to chose, buy and install. Beautiful product.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for the lovely review. We’re glad you found the process practical and the product beautiful. Kind regards, Em

Posted 3 months ago

“I bought the lamp as a gift for my niece for her wedding I live in Australia and love Pooky so l knew it would be perfect for her.. Service was brilliant and I know she will love it. Thank you Janet Ward sister of Evelyn Cherry”

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Posted 3 months ago

Hi Evelyn, Thank you for your lovely review. We’re glad the lamp feels perfect as a wedding gift and that you were happy with our service. Kind regards, Em

Posted 3 months ago

“The lovely 25cm pleated lampshade in natural linen had arrived promptly and safely packed. It was purchased for an antique French table lamp and it looks great. Over the years I bought number of fabulous always pleated lampshades from Pooky. Thank you, I am very please with you products and services.”

Helpful Report

Posted 3 months ago

Hi Isabell, Thank you for your lovely review. We’re glad the 25cm natural linen pleated lampshade arrived promptly, fits your antique French lamp, and you’ve enjoyed our pleated shades over the years. Kind regards, Em

Posted 3 months ago

“Pookey has a very large portfolio of lights in many forms. I have bought ceiling , table and wall lights both 240v and rechargeable and have been really pleased with the quality of the lights , the stock levels and fast delivery and also the price. The rechargeable picture wall lights are a brilliant idea - if you move a painting you can move the light with it - this is a lot more useful than you might imagine I have also found customer support and communication to be excellent When I decorate a room I always try to introduce something new - a change of light has a big impact and Pookey has been my choice recently. Great company who deserve to be successful Paul Alexander”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for the kind words and for sharing your experience with our range of lights. We’re delighted you’re pleased with the quality, stock levels, delivery speed, and especially the rechargeable picture wall lights. It’s great to hear our support and communication have been helpful as well. Kind regards, Em

Posted 3 months ago

“Super qualité, originaux, POOKY c'est super, et le service client est rapide et vous répond même le dimanche !”

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Posted 3 months ago

Bonjour Margaux, Merci pour votre avis 5 étoiles et pour vos aimables mots sur la qualité et l’originalité de POOKY, ainsi que sur notre service client rapide même le dimanche. Nous sommes ravis que cela vous plaise. Bien à vous, L'équipe Pooky

Posted 3 months ago

“good products and good service will use again”

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Posted 3 months ago

Hi James, Thanks for the 5-star rating and for sharing your feedback! We’re glad you’re happy with the products and service and that you’ll use us again. Kind regards, Em

Posted 3 months ago

“Beautifully packaged lampshade that is lovely quality and exactly like the pictures.”

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Posted 3 months ago

Hi Sarah, Thanks for the 5-star rating and for sharing your lovely feedback! We’re thrilled the lampshade is beautifully packaged, of lovely quality, and exactly like the pictures. Kind regards, Em

Posted 3 months ago

“I shopped at Pooky a lot in the last year - 3 ceiling fittings, a large mirror, a floor lamp and most recently this articulated brass table lamp (used with a vintage shade of my own) - I've had no issues with deliveries or the quality and functionality of the lighting, still love it all. Good prices for the quality of products.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for the 5-star rating and for sharing your lovely feedback! We’re thrilled you’ve enjoyed your purchases over the last year and that deliveries, quality, and prices have met your expectations. Kind regards, Em

Posted 3 months ago

“I am so in love with my Pooky shades they are a fluff of marshmallow pink and such a beautiful linen with exquisite pleating.”

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Posted 3 months ago

Hi Victoria, Thanks for the 5-star rating and for sharing your lovely words! We’re absolutely thrilled you’re in love with your Pooky shades—the marshmallow pink, linen texture, and exquisite pleating sound stunning. Kind regards, Em

Posted 3 months ago

“Great quality and as per my previous orders from Pooky - the lights look incredible- it really gives the decor a twist.”

Helpful Report

Posted 3 months ago

Hi Marike, Thanks for the 5-star rating and for sharing your experience! We’re thrilled you’re enjoying the quality and that Pooky adds a twist to your decor. Kind regards, Em

Posted 3 months ago

Pooky is rated 4.9 based on 31,773 reviews