Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,957 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,957 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful lamps disastrous delivery company would think again before buying .from Pooky as wouldn't use DPD ever again your lamps are five stars Pooky company and service are five stars but spoilt by DPD”

Helpful Report

Posted 3 months ago

Hi Corinne, Thank you for sharing your experience with us! We're thrilled to hear that you love the lamps and appreciate our service. However, we're truly sorry to learn about the issues with the delivery. It's frustrating when a third-party service doesn't meet expectations. We take your feedback seriously and will relay your concerns to DPD. We hope your next experience with us is flawless! Warm regards, Em

Posted 3 months ago

“We're so pleased with our rechargeable lamp. It fits easily into any room and is so versatile. Ordering was simple and despatch and follow-up communication was excellent.”

Helpful Report

Posted 3 months ago

Hi Gillian, Thank you for your wonderful review! We’re delighted to hear how pleased you are with your rechargeable lamp and its versatility in your home. It’s great to know that the ordering process and our communication met your expectations. We appreciate your support! Warm wishes, Em

Posted 3 months ago

“Beautiful item, both stylish and superb quality. Lamp and shade arrived well packed and posted out speedily. Highly recommended.”

Helpful Report

Posted 3 months ago

Hi Sharon, Thank you for your wonderful review! We’re delighted to hear that you find our lamp and shade both stylish and of superb quality. It’s great to know they arrived safely and promptly. We truly appreciate your recommendation! Warm wishes, Em

Posted 3 months ago

“Absolutely love the brass Chukka wall lights. They are fantastic in our cottage living room, really blending in with antique furniture while giving new lease of life into the space.”

Helpful Report

Posted 3 months ago

Hi Abigail, Thank you for your lovely review! We're thrilled to hear that our brass Chukka wall lights harmonize beautifully with your antique furniture and have breathed new life into your cottage living room. It’s always wonderful to know our designs resonate so well in such charming spaces. Warm wishes, Em

Posted 3 months ago

“Best lampshades out there! How did we manage pre Pooky?”

Helpful Report

Posted 3 months ago

Hi Sarah, Thank you so much for your fantastic review! We're overjoyed to hear that you think our lampshades are the best out there. It's a pleasure to brighten your space. Warm wishes, Em

Posted 3 months ago

“Disappointing! Do not buy and waste your money! I bought thei pixii rechargeable wall lights a year ago - in June 2024. Used them occasionally for reading and now a year after the batteries are completely worn off and drain. They do not charge, the charging lasts less than an hour now. For such a big price - 90 pounds per lamp !!!! I hoped for a better quality.”

Helpful Report

Posted 3 months ago

Hi Vasilisa, Thank you for sharing your feedback with us. We’re truly sorry to hear that you’ve experienced issues with the performance of your pixii rechargeable wall lights. It’s disappointing when a product doesn’t meet expectations, especially after such a short time. We take quality concerns seriously, and your comments will help us address the issues you’ve encountered. Please don’t hesitate to reach out to us directly if you would like assistance or to discuss this further. Our warranty period for these lights is two years so we will be more than happy to look into a replacement. With warmest regards, Em

Posted 3 months ago

“Love Pooky lighting - I'm collecting Pooky lights. The only place I go when I need a new light!”

Helpful Report

Posted 3 months ago

Hi Radhika, Thank you so much for your lovely review! We're thrilled to hear that you love collecting Pooky lights and that we’re your go-to for new additions. Your enthusiasm for our lighting truly brightens our day! Warm wishes, Em

Posted 3 months ago

“There aren't enough flush light but there are clearly a demand for them because the ones I like keep selling out and are now not for sale at all. I just want plain chic brass or bronze classy not naff ceiling lights.”

Helpful Report

Posted 3 months ago

Hi Susie, Thank you for your feedback! I understand your concerns about the limited selection of flush lights, especially when you have your eye on specific styles. We truly appreciate your input, as it helps us to gauge demand and improve our offerings. I will certainly pass along your request for more plain chic brass and bronze options. Please keep an eye on our site for updates, as we are always working on expanding our selection. Warm regards, Em

Posted 3 months ago

“There was a slight delay in getting the item despite paying for expedited shipping but Lowri was very helpful in sorting this out. Once in, the chandelier looks great and works well. Would recommend Pooky for future purchases.”

Helpful Report

Posted 3 months ago

Hi Clinton, Thank you for your wonderful review! We appreciate your understanding regarding the shipping delay, and we're delighted that Lowri could assist you through the process. It’s great to hear that your chandelier looks fantastic and is working well in your space. Your recommendation means so much to us! Warm wishes, Em

Posted 3 months ago

“Always My First Port of Call Pooky Lighting never disappoints. Their service is consistently wonderful—super quick delivery, hassle-free returns, and a team that genuinely cares. I use their products regularly for my clients, and they’re always my first port of call before anyone else. The quality and design of their lighting is simply stunning. Whether I’m working on a modern space or a more traditional interior, Pooky’s pieces fit seamlessly and elevate the entire room. Thank you, Pooky, for making my job easier and my projects shine!”

Helpful Report

Posted 3 months ago

Hi Sally, Thank you for your review! We’re absolutely thrilled to be your first port of call and to hear that our service and lighting designs are making a difference in your projects. Your kind words about our team mean a lot to us, and we're always here to support you and ensure your spaces shine beautifully. Warm wishes, Em

Posted 3 months ago

“delivered early so delighted”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your fantastic review! We're absolutely delighted to hear that your order was delivered early. It’s always our aim to provide a prompt service, and we love knowing that it made your day. Warm wishes, Em

Posted 3 months ago

“The small rechargeable table lamps are brilliant they look good they good they can be moved anywhere they provide plenty of light and over a significant period and are quickly rechargeable so what’s not to like!”

Helpful Report

Posted 3 months ago

Hi Philip, Thank you for your brilliant review! We're thrilled to hear that you love our small rechargeable range and that they’ve added both style and functionality to your space. It’s fantastic that they provide ample light and are so convenient to recharge. We appreciate your feedback! Warm regards, Em

Posted 3 months ago

“Pooky is one of my go to suppliers for my interior design projects. Not only are their products are beautiful but the service I receive is always excellent. Whether I need technical information or after sales support, I have found them to be extremely helpful.”

Helpful Report

Posted 3 months ago

Hi Rebecca, Thank you so much for your wonderful review! We're delighted to be one of your go-to suppliers for your interior design projects. It’s fantastic to hear that you find our products beautiful and that our service consistently exceeds your expectations. We're always here to assist you whenever you need! Warm regards, Em

Posted 3 months ago

“The stone for light has got brown marks and stains and when you put lights it’s more visible . And the gold string on site is not straight . Even though you paid good amount it’s disappointing to see this as they were supposed to be on lounge wall lights.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. I am sorry to see you have purchased the Aspasia and the veining in the Alabaster is not how you would like. As this is a natural material, we do not have much control over the veining in the Alabaster. We can send out a replacement for this Alabaster if you wish to swap this over. If you would like to contact our customer service team on hello@pooky.com and we will be more than happy to look into this further for you. Kindest regards, Em

Posted 3 months ago

“Lovely shop with everything well presented. Excellent service and courteous friendly staff. Found exactly what I wanted and very pleased with prompt delivery. Thank you”

Helpful Report

Posted 3 months ago

Hi Louise, Thank you for your lovely review! We're so pleased to hear that you found everything well presented and that our team provided excellent service. Your satisfaction with the prompt delivery is fantastic to hear! Warm regards, Em

Posted 3 months ago

“Excellent customer service and interesting, unusual designs.”

Helpful Report

Posted 3 months ago

Hi David, Thank you for your fantastic review! We're thrilled to hear that you appreciate our customer service and find our designs interesting and unusual. Your feedback is incredibly encouraging for our team! Warm regards, Em

Posted 3 months ago

“Came quickly, looks lovely, does what it says on the tin”

Helpful Report

Posted 3 months ago

Hi Julie, Thank you for your lovely review! We’re so glad to hear that your order arrived quickly and that you’re happy with its look and functionality. Your feedback truly means a lot to us! Warm regards, Em

Posted 3 months ago

“Pooky offer a fantastic range of lights, lamps and shades, coupled with a comprehensive and intuitive website and excellent customer service. Highly recommed!”

Helpful Report

Posted 4 months ago

Hi Sally, Thank you so much for your wonderful review! We're delighted to hear that you find our range of lights, lamps, and shades fantastic, along with our website and customer service. Your recommendation is truly appreciated! Warm regards, Em

Posted 3 months ago

“My new rechargeable lamp is fabulous. Very easy to assemble and versatile. I’m an extremely happy customer. As always your service was very prompt Thank you”

Helpful Report

Posted 4 months ago

Hi Amanda, Thank you for your fabulous review! We're delighted to hear that you’re enjoying your new rechargeable lamp and found it easy to assemble. Your happiness means everything to us, and we're always here to ensure you receive prompt service! Warm wishes, Em

Posted 3 months ago

“IN LOVE! I absolutely love my new lamps. I have wanted the Matthew Williamson shades and beautiful orange lamps for so long. They have elevated my living room so much!”

Helpful Report

Posted 4 months ago

Hi Caroline, Thank you so much for your review! We're absolutely thrilled to hear that you're in love with your new lamps and that they have elevated your living room. They looks great in your home. Your support means the world to us. Warm wishes, Em

Posted 3 months ago

Pooky is rated 4.9 based on 30,957 reviews