Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,377 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the lamp I bought but was disappointed to be hit with a customs bill on receipt of the product in Ireland. I am advised that most retailers register for some kind of service that deals with this at point of sale, it's never nice to have it happen afterwards. However, I cannot fault the product received and the rest of your products look to be very nice.”

Helpful Report

Posted 4 months ago

Hello Erin, Thank you for your kind words — we’re delighted to hear you love the lamp. We’re very sorry for the disappointment caused by the unexpected customs charge. We understand how frustrating this can be, and it’s something we will certainly look into as we review our checkout and delivery process. Kind regards, Ella.

Posted 4 months ago

“Wonderful products and customer service”

Helpful Report

Posted 4 months ago

Hello James, Thank you for taking the time to leave your review. We are delighted to hear that you love our products and that you have had a positive experience with our customer service. We hope to see you again in the future! Kind regards, Ella.

Posted 4 months ago

“Everything arrived on time and i love the quality and style of the lights.”

Helpful Report

Posted 4 months ago

Hello Gillian, Thank you for your 5 star review! It is great to hear that you have been pleased with everything from the delivery, design and quality of our products. We appreciate your feedback very much. Best wishes, Ella.

Posted 4 months ago

“Quality lights”

Helpful Report

Posted 4 months ago

Hello Gaynor, Thank you for your positive review, it really means a lot to us that you see the quality in our products! Kind regards, Ella.

Posted 4 months ago

“Love love love my rechargeable wall light. Looks great and is really easy to use.”

Helpful Report

Posted 4 months ago

Hello, We are so delighted to hear that you are loving your new rechargeable lamp so much! Thank you for leaving us this great review! Best wishes, Ella.

Posted 4 months ago

“I have had my eye on these for years, and finally bought a pair for my bedroom. Absolutely love them! Might get them in green for my lounge too.”

Helpful Report

Posted 4 months ago

Hello Amanda, Thank you for your excellent review! We love the combination you have chosen here - the turquoise Stucco and the coral stripes are a perfect match! We also think the emerald green would look perfect in your living room too...! Kind regards, Ella.

Posted 4 months ago

“A very lovely lampshade which has been much admired. Pricey but worth it”

Helpful Report

Posted 4 months ago

Hello Carol, Thank you for your lovely review. We are delighted to hear that you have been pleased with your new lampshade, and that it has had some admiration! We know we may not be the cheapest on the market, but we always aim to deliver quality, craftsmanship, and design that make our products worth it. Best wishes, Ella.

Posted 4 months ago

“I’m really happy with my new lamp. It looks great and was easy to put together. Waiting for the battery to charge was the hardest part as I was impatient to see it lit up!”

Helpful Report

Posted 4 months ago

Hello Nicky, Thank you for your lovely review! We are pleased to hear that you have been so happy with your new rechargeable lamp! We hope you enjoyed that first light up! Kind regards, Ella.

Posted 4 months ago

“I ordered two lamps and a lampshade on the Friday before Christmas. The Pooky team got them despatched via DPD to arrive on the 24th December. Very pleased with the lamps which were my first from Pooky and the turn around to get them to me at what is a very busy time of year.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your excellent review. We are thrilled to hear that we managed to deliver your items before Christmas - a Christmas miracle! Thank you for taking the time to share your first Pooky shopping experience with us, we hope it is not the last! Best wishes, Ella.

Posted 4 months ago

“Goods arrived promptly and well packaged. Nice design and quality of table lamps.”

Helpful Report

Posted 4 months ago

Hello Simon, Thank you for your review! We are so pleased to hear that your order arrived quickly and well packaged. Enjoy your new Pooky additions! Warm regards, Ella.

Posted 4 months ago

“Love my rechargeable floor lamp, ordered at Redbrick Mill. It is perfect for what I was looking for. Great service, delivery and easy to assemble. Would definitely shop here again!”

Helpful Report

Posted 4 months ago

Hello Susan, Thank you for your 5 star review! We are delighted to hear that you had a positive shopping experience at our showroom in Redbrick. It is great to hear that everything arrived quickly and that you are pleased with your floor lamp. We hope to see you again! Kind regards, Ella.

Posted 4 months ago

“Quality is amazing and the lampshade itself looks brilliant. Would recommend to anybody looking to purchase lighting”

Helpful Report

Posted 4 months ago

Hello Ellie, Thank you for your great review! We are delighted to hear that you have been so pleased with your new lampshade! It’s wonderful to know that you would confidently recommend Pooky to friends and family. Many thanks again! Best wishes, Ella.

Posted 4 months ago

“I ordered the teal silk large lamp shade and the large nickel lamp base, in the sale, and to say i am thrilled with both items, is an understatement. They arrived very quickly, and were both well packaged. Both items are very well made, and look fabulous in my living room. One very happy customer”

Helpful Report

Posted 4 months ago

Hello Sally, Thank you for your fantastic review! We are so pleased that we have made you a happy customer! It sounds like you have ordered a beautiful combination - we hope it brings you joy for many years to come. Best wishes, Ella.

Posted 4 months ago

“Fast delivery and a high quality lamp. It’s so helpful to be able to use without a plug socket nearby. I’ll be interested to see how long the charge lasts on the bulb.”

Helpful Report

Posted 4 months ago

Hello Anita, Thank you for your review. We are pleased to hear that you have been delighted with the delivery and the quality of your new rechargeable lamp. On a full charge your genesis cell should last between 9-17 hours (depending on the brightness set). We hope it continues to exceed your expectations! Kind regards, Ella.

Posted 4 months ago

“This lampshade is the first I have purchased from Pooky. It’s beautiful, lit it gives a beautiful warm glow, which gives this New Year’s Eve a lovely feel on an extremely cold frosty night. Will definitely purchase another shade in the future.”

Helpful Report

Posted 4 months ago

Hello Caroline, Thank you for your kind review! It is lovely to hear your new lampshade has played such a part in making your New Year's a special one! We hope to see you again when you are ready to make your second purchase. Best wishes, Ella.

Posted 4 months ago

“Further to my issue Pooky are replacing the rechargeable table lamp FOC so I am extremely pleased and was not expecting such a gesture. Full marks and thankyou.”

Helpful Report

Posted 4 months ago

Hello Deborah, Thank you for your lovely feedback. Although we’re sorry that your rechargeable table lamp required a replacement, we’re glad the outcome met your expectations. Sometimes things don’t go as planned, but our priority is always to resolve any issues and keep our customers happy. Best wishes, Ella.

Posted 4 months ago

“Pooky have the most amazing products and their customer care is the best I’ve known.”

Helpful Report

Posted 4 months ago

Hello Debbie, Thank you for your glowing review! We are delighted to hear that you think our customer service team are the best ever! That is a huge honour! We hope to keep delivering excellent products and 5 star customer care for many years to the come. Thanks again for your loyalty. Kind regards, Ella.

Posted 4 months ago

“We found lights we like, ordering in the shop very helpful and delivery very quick - in fact a bit too quick!”

Helpful Report

Posted 4 months ago

Hello Charles, Thank you for your great review. We are thrilled to hear that you had a positive experience shopping in our showroom. Apologies that your order arrived quicker than expected....hopefully that is a good thing?! Best wishes, Ella.

Posted 4 months ago

“We absolutely love our rechargeable wall fittings and shades. They make such an impact in our guest bedroom, and have saved time and money by not needing to be wired in. The shades are exquisitely made and beautiful. 10/10 would recommend.”

Pooky 5 star review on 31st December 2025

Helpful Report

Posted 4 months ago

Hello Freya, Thank you for your very kind review! The Kamela rechargeable wall light is a very sophisticated choice, and they look beautiful here paired with the Morris & Co shade. How lucky are your guests?! We agree that the money and time saved on not have to wire anything in is a huge perk with our rechargeable lighting. They really have changed the game! Best wishes, Ella.

Posted 4 months ago

“Unfortunately the lamp arrived chipped in several areas and the base and lamp were totally misaligned! Very disappointing from Pooky.”

Helpful Report

Posted 4 months ago

Hello, We are so sorry to hear that your lamp arrived damaged and misaligned, this is not our usual standard, so we can appreciate that this is very disappointing. I can see that you have been in touch with our customer service team and have been offered a full refund, so hopefully this has restored some faith in Pooky for you. Once again, we apologise for the disappointment and inconvenience this has caused. Kind regards, Ella.

Posted 4 months ago

Pooky is rated 4.9 based on 31,377 reviews