Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,700 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,700 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5962

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really excited when I found this vendor, because they offer some fantastic colours and had just what I wanted in the bright pink lacquered lamp stand. The website was easy to order from, although image quality is not the best. Delivery was quick and the products were really well packaged and protected. Unfortunately, the quality of the products (especially considering the price point) was really poor. The lamp base lacquer was really poorly applied with white clearly visible through the bright pink lacquer and the bottom 50mm of the base missing any lacquer at all. I ordered a pink striped lampshade which on the website looks white and pink but when it arrived, the ‘white’ is a vanilla yellow colour and the pink stripes messily hand painted in arcrylic paint. I gave this feedback and photos when ordering my returns (still awaiting returns labels) and no-one even acknowledged it which was a wee bit disappointing. Genuinely gutted as the design of the products is fab but the quality of the lamp base is of something which should cost £20, not £90, and the lamp shade honestly looks like I’ve added rhw stripes myself.”

Helpful Report

Posted 1 year ago

Hi Denise, Thank you for your review. We’re thrilled to hear you loved the design and colours of our products, but it’s disappointing to learn that the quality didn’t meet your expectations. Our aim is to provide beautiful items at a fair price, so your feedback is invaluable. The shade that you had chosen is one of our hand painted card shades and the design of these should look hand painted. We do try and note this in the description on the website that each one is unique, and somehow the little imperfections in the paint work, and the slightly mottled look, add to the perfection. We're also sorry to hear about the lack of response regarding your returns; I can see you had submitted your returns request and received an instant returns label was sent out to you so if you have not received this please do get in touch and we can resend this to you. If there's anything else we can do for you or any further feedback you’d like to share, please don’t hesitate to reach out. Best wishes, Em

Posted 1 year ago

“I have bought a few lamps from pooky and I am always so impressed with the quality and range of designs especially for the price. Would definitely recommend to add interest to any room.”

Helpful Report

Posted 1 year ago

Hi Harriet, Thank you so much for your wonderful review! We're thrilled to hear that you've been impressed with the quality and variety of our lamps. It’s fantastic to know that our designs are adding interest to your rooms! Your recommendation means the world to us. Warm regards, Em

Posted 1 year ago

“Nice designs, great showroom, big choice and quick delivery. Loved it!”

Helpful Report

Posted 1 year ago

Hi Olga, Thank you for your lovely review! We’re so glad you loved our designs and had a great experience in our showroom. It’s fantastic to hear that you appreciated the choice and quick delivery. Your feedback truly brightens our day! Warm regards, Em

Posted 1 year ago

“Bought a large Charles table lamp in stone and I’m so pleased with it. We needed something big and robust to go with our bold House of Hackney shade and this is perfect. The quality is great and it looks even better in person.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your amazing review! We're thrilled to hear that the Charles table lamp is the perfect fit for your bold shade and that you're pleased with the quality. Your feedback means a lot to us. Warm regards, Em

Posted 1 year ago

“Good product. Prompt service.”

Helpful Report

Posted 1 year ago

Hi Nicholas, Thank you for the fantastic review! We’re delighted to hear that you found our product good and service prompt. Your support is truly appreciated! Warm regards, Em

Posted 1 year ago

“My lights arrived promptly in beautiful strong boxes and very well packaged. They look amazing and am thrilled with them. Thank you Pooky”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you for your wonderful review! We’re so pleased to hear that your lights arrived promptly and were beautifully packaged. It’s fantastic to know that you’re thrilled with them! Your support means the world to us. Warm regards, Em

Posted 1 year ago

“Arrived in good time, well packaged. What a gorgeous lamp! It's perfect and much admired.”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you for your lovely review! We’re so glad to hear that your lamp arrived quickly and that it's being admired. Your satisfaction means everything to us! Warm regards, Em

Posted 1 year ago

“Lovely, gorgeous shade in a wonderful shade of pink! Speedily delivered. Thank you.”

Helpful Report

Posted 1 year ago

Hi Stephanie, Thank you for your lovely review! We’re thrilled that you’re enjoying the gorgeous pink shade and that your order arrived speedily. Your satisfaction brings us so much joy! Warm regards, Em

Posted 1 year ago

“Beautiful lamps and a genius rechargeable system.”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for your fantastic review! We’re delighted that you love the lamps and the Genesis range. It's great to hear that they've made a positive impact in your space! Warm regards, Em

Posted 1 year ago

“Delivery was quick lamp packed well, l now have a beautiful lamp in a dark corner of the room where there are no plugs and l don’t have any wires.”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for your wonderful review! We’re so happy to hear that your new lamp is brightening up that dark corner of your room. It's great that you found a solution without any wires! Warm regards, Em

Posted 1 year ago

“Very friendly staff, and products arrived super quickly!”

Helpful Report

Posted 1 year ago

Hi Megan, Thank you for your lovely review! We’re thrilled to hear that you found our staff friendly and that your products arrived super quickly. Your satisfaction means the world to us, and we can’t wait to serve you again! Warm regards, Em

Posted 1 year ago

“I have used pooky in my property renovations and the products set the rooms off. Amazing quality and I will continue to use these:/)”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you so much for your amazing review! What a great photo, our fittings and lamps look great here! It's fantastic to know you appreciate the quality, and we look forward to being a part of your future projects! Warm regards, Em

Posted 1 year ago

“We've recently purchased three shades from Pooky. Firstly the quality is wonderful..so good to find this in today's world where things are made cheaply with little care. The designs are carefully considered..a little bit edgy with a classic twist. The shades arrived swiftly and well packaged! Job done...thank you!”

Helpful Report

Posted 1 year ago

Hi Deni, Thank you for your incredible review! We're so pleased to hear that you’re enjoying the quality and design of your new shades. It’s fantastic to know that they arrived swiftly and well packaged, too! Your support truly motivates us to continue delivering the best for our customers. Warm regards, Em

Posted 1 year ago

“Adore our new floor lamp and shades - just so homely and tasteful. Exactly as described online. Brilliant service from start to finish. Thank you :)”

Helpful Report

Posted 1 year ago

Hi Peter, Thank you for your fantastic review! We're so glad to hear that you adore your new floor lamp and shades, and that they bring a homely touch to your space. It's wonderful to know everything met your expectations and that you received great service from start to finish. Your kind words truly inspire us! Warm regards, Em

Posted 1 year ago

“I ordered the eclipse silvery black standard lamp and lampshade a few days ago and it was delivered within three days. The quality is excellent and it looks stunning with the contemporary Pooky lampshade to compliment the darker colour of the wood. I have spent months looking for a standard lamp and had to wait for a fresh delivery of lamps in the silvery black but so worthwhile the wait. I love it!”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you so much for your wonderful review! We’re thrilled to hear that you love the eclipse silvery black standard lamp and lampshade. It’s great to know that the quality met your expectations and that the design enhances your space beautifully. We appreciate your patience during the wait for the delivery—it’s fantastic to hear it was worth it! Warmest regards, Em

Posted 1 year ago

“I'm thrilled with the lampshade I recently bought via the Pooky website, having been a little hesitant about whether the colour would be markedly different in "real life" vs the online image. It's perfect in every way, and a beautifully made lampshade. Easy to navigate ordering process and speedy delivery. Thoroughly recommend, 10/10!”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you so much for your fabulous review! We're delighted to hear that the lampshade exceeded your expectations and that the color matched perfectly. It's wonderful to know that the ordering process was smooth and the delivery quick. Your recommendation truly means the world to us! Warmest regards, Em

Posted 1 year ago

“I've bought a few lights and shades now from pooky and have never been disappointed with anything I've purchased. The customer service team are great and very helpful. Their products are beautiful and reasonably priced. Highly recommended.”

Helpful Report

Posted 1 year ago

Hi Hayley, Thank you so much for your lovely review! We’re absolutely thrilled to hear that you’ve enjoyed your purchases and that our customer service team made a positive impression. It's wonderful to know you appreciate the beauty and value of our products. Your recommendation means the world to us! Warmest regards, Em

Posted 1 year ago

“I love all their lamps ! Super speedy delivery and all looks great. Also easy to return things if you buy multiple options to try at home.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your fantastic review! We're so glad to hear that you're loving our lamps and that the delivery was speedy. It's also great to know that the return process was straightforward for you! Warmest regards, Em

Posted 1 year ago

“I have had a few purchases from Pooky brilliant products and great service too!”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for your fantastic review! We’re delighted to hear that you've enjoyed your purchases and found our service to be great. We truly appreciate your support and look forward to serving you again in the future! Warmest regards, Em

Posted 1 year ago

“Great experience, from the online shop to delivery everything was perfect. The light came in two separate packages for the base and the shade, both were very well wrapped. The lamp and shade itself are beautiful and perfect for the space.”

Helpful Report

Posted 1 year ago

Hi Greg, Thank you so much for your fantastic review! We’re delighted to hear that your experience from shopping online to delivery was seamless. It’s wonderful to know that you’re pleased with the lamp and shade—they truly do make a beautiful statement in any space. Your feedback means a lot to us! Warmest regards, Em

Posted 1 year ago

Pooky is rated 4.9 based on 31,700 reviews