Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,214 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast and well communicated delivery - the light is fabulous. It’s not up yet, It will be the star of show once my kitchen is fitted next week!”

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Posted 1 year ago

“Absolutely love my new Pooky IKAT lampshade! It looks so nice in my living room!”

Pooky 5 star review on 3rd December 2024

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Posted 1 year ago

“Wonderful lampshades. Great quality. Looks expensive.”

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Posted 1 year ago

Hi Jane, We appreciate you contacting us and sharing your feedback. We value your time and it's great to hear from satisfied customers! The lamp you have purchased looks great in your space! Best wishes, Paris

Posted 1 year ago

“The most wonderful little bedside lamps One of my favourite purchases of the whole year They make me smile every time I look at them 😊”

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Posted 1 year ago

Hi Alix, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. We are delighted to hear that they are putting a smile on your face! Best wishes, Paris

Posted 1 year ago

“Great customer service, product made well and refund policy very good.”

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Posted 1 year ago

Hi Laurie, Thank you for your kind review! We really appreciate feedback here at Pooky and are happy to know you are satisfied with your experience. Best wishes, Paris

Posted 1 year ago

“I am absolutely thrilled with my Pooky lamp! I want to create a warmer atmosphere around my coffee table in my lounge in the Winter and this little lamp has done the job of giving light, warmth, style and a bit of fun!”

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Posted 1 year ago

Hi Mary, We are so happy to hear you are thrilled with your new lamp. Our Pooky lights are perfect for creating a cosy glow this Winter! Thank you for your positive feedback! Best wishes, Paris

Posted 1 year ago

“customer service is always excellent, efficient and humane. products and price points are great. a generous and creative company, which deserves customer loyalty.”

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Posted 1 year ago

Hi Anna, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Paris

Posted 1 year ago

“Very happy with my lamp shades. Beautiful quality and exquisite design.”

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Posted 1 year ago

Thank you so much for your feedback! It is great to hear from our happy customers so thank you for making the time! Best wishes, Paris

Posted 1 year ago

“Beautiful love my new lamp very retro”

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Posted 1 year ago

Hi Karen, Thank you for leaving a review! We love to hear feedback from our customers and we are so happy to hear you love your new Pooky light! Best wishes, Paris

Posted 1 year ago

“One order for several items, one payment. Each item delivered separately so had to stay in for each delivery, very frustrating. Was told the company are trying to be ‘green’ and reduce packaging. Don’t think the poor delivery drivers would agree you are being ‘green’. Returned whole order, which tracking showed was delivered on same day, but items refunded on different days with different invoices. 🤷🏼‍♀️”

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Posted 1 year ago

Hi Carolyn, Thank you for getting in touch with your feedback. I am sorry to hear of the inconvienience this has caused you. Here at Pooky, we do ship all of our items together, so I do apologise that these were split by our couriers and I will definitely have this feedback passed over to them for you. When items are returned back to us, a similar situation can occur, meaning if they are in different boxes, they can reach us at different times due to being split by the courier. We do ensure to get you refunded for any returns as soon as they reach us. I can also see my colleague Abi has spoken with yourself to let you know that all feedback will be passed over to appropriate parties. My apologies again, and please do get in touch with us if there is anything else we can help you with. Best wishes, Paris

Posted 1 year ago

“Pooky appear to spend a large amount of energy and money on their digital advertising. To make a first purchase of their ‘burly glass votives’ which arrived in a shockingly inadequate manner, report this to Pooky, only to receive an impersonal, disinterested, insincere patronising response, culminating in what appeared to be an extremely arrogant and self interested final paragraph, means I will not be seduced again by anything Pooky advertise. I wonder how they send their lamps, without which they have no business. Pooky. “People buy from people”. I will never buy from you again, nor will I recommend you to anyone i know. I rate Pooky 2/10.”

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Posted 1 year ago

Thank you for your feedback, and I am so sorry to hear the experience you have had with us at Pooky. I can only apologise for this. Customer satisfaction is our top priority, therefore I'm sorry if we've failed you in this particular case. I have sent a separate request for some further information so I am able to look into this for you. Please contact our Customer Service team at hello@pooky.com or 0207 351 3003 if we can be of any assistance or help you to take this further. We hope to have the chance to earn your trust again in the future. Best wishes, Paris

Posted 1 year ago

“I love it, absolutely gorgeous.”

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Posted 1 year ago

Hi Pamela, We appreciate you reaching out and providing your feedback. Thank you for your time! it is wonderful to hear from satisfied consumers! Best wishes, Paris

Posted 1 year ago

“Arrived very quickly, well packaged beautiful lampshade. Will sertainly buy again from Pooky.”

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Posted 1 year ago

Hi Hazel, Thank you for getting in touch with us and sharing your thoughts. We appreciate your time. It is fantastic to hear from happy customers! Best wishes, Paris

Posted 1 year ago

“Order arrived quickly, easy to install and excellent quality. We are delighted with the rechargeable wall lights.”

Pooky 5 star review on 27th November 2024

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Posted 1 year ago

Hi there, Thank you for your feedback and for sending over your photo with our Pooky lights! We love to see customers photos of their products and the space looks fantastic with your new additions! Best wishes, Paris

Posted 1 year ago

“Excellent customer service - special thank you to Celina.”

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Posted 1 year ago

Hi Vivienne, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I'll be sure to pass over the feedback to Celina to let her know you were happy with her customer service! Best wishes, Paris

Posted 1 year ago

“Very impressed, prompt service, really great battery picture lights. Very impressed”

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Posted 1 year ago

Hi Caroline, We appreciate you contacting us and sharing your feedback. We value your time and it's great to hear from satisfied customers! Best wishes, Paris

Posted 1 year ago

“I absolutely love these wireless wall lights from Pooky! They add so much more warmth and character to this small bathroom now. They are perfect if your walls are not wired for lighting. Thank you Pooky!”

Pooky 5 star review on 26th November 2024

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Posted 1 year ago

Hi Richard, We appreciate you reaching out and providing your feedback. The lamps look wonderful in your space!Thank you for your time! it is wonderful to hear from satisfied customers. Best wishes, Paris

Posted 1 year ago

“Am loving the rechargeable wall lamp I bought online recently. It's been fitted in a dark corner of my hall, and really makes a difference when switched on. The lampshade is gorgeous too! Altogether, very happy with my purchase and delighted that finally there is a solution to lighting dark corners etc without having to have an electrician install it.”

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Posted 1 year ago

Hi Zoe, Thank you for your feedback. It is great to hear from our customers so thank you for making the time! The rechargeable lamps are definitely a game changer and they look so fanstastic in loads of different spaces! Best wishes, Paris

Posted 1 year ago

“An outstanding retailer providing an excellent service and products which are high quality, thoughtfully designed and are a dream to have lighting up our home”

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Posted 1 year ago

Hi Lindsay, Thank you for your lovely feedback! We are so happy to hear you are delighted with your Pooky products and really appreciate you taking the time to let us know. Best wishes, Paris

Posted 1 year ago

“Beautiful lamp shade and base, ordered at the weekend and arrived within 3 days. Very pleased”

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Posted 1 year ago

Pooky is rated 4.9 based on 31,214 reviews