Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,963 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd December 2025

Pooky 5 star review on 8th December 2025

Rebecca D

5811

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products. Return process was not straightforward. A label was not included… error I’m told. Printer required for return label. I don’t have one. Customer services helped but took a few messages. Please sort out your label packing and then it will be a great service.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that you had some issues with returning your items. We don't include returns labels inside of the box in an effort to be more environmentally friendly. We do however enclose a returns form with instructions on how to make a return should customers wish to return an item. There is a QR code option for returning with both Yodel and DPD if you don't have access to a printer. I will be sure to pass on this feedback so we can continue to review or returns process to make this as efficient as possible. Best Wishes, Emmy

Posted 1 year ago

“Ceiling shades are all different but all so beautiful.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Beautiful lampshades”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“My little Pooky lamp glows brightly and I love it. It feels well made and beautifully finished.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I very much like the fittings. However, it was not explained that one needs to press the button in order to change the dimming. I thought that one of the fittings was faulty because it was so much less bright. Perhaps include this on the instructions for the uninitiated..?!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Yes the Scoon rechargeable lamps are touch activated, so you would need to press and hold the top to dim/brighten the lights. I will pass this feedback on so that the instructions can be improved to explain this in more detail. Best Wishes, Emmy

Posted 1 year ago

“Baby Roddy in chrome arrived on time. The quality of the light fitting exceeded our expectations. Not fitted yet, but I know it will be a beautiful addition to the new bathroom”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I had ordered the Weasley lamp before and liked it so much I decided to buy another one in the sale. Am very pleased with my purchase.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“My first Pooky purchase and I would confidently say my first of many. Super fast delivery, well packaged and absolutely beautiful product!”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal customer, and we look forward to see your next order with us! Best Wishes, Emmy

Posted 1 year ago

“Pooky lighting and shades are the best, best quality and quirky/different, they are my favourite.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“The lamp base is beautiful! I found it impossible to buy a traditional wooden candlestick style base from anywhere else. Delighted to find the Pooky site that sells high quality tradional lamps.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Product is gorgeous, no instructions come with it. Found some online but very vague.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that there weren't any instructions with your order. If customers have any issues with installation, we are always happy to help over the phone or via email. It looks like you had ordered one of our classic pendant kits and a glass shade, which typically doesn't come with instructions for installation in the box. We would like to look into this further for you, and find out what instructions you have found online, as well as which parts of the installation you have found difficult. Please do send an email over to hello@pooky.com if possible with these details, and we can investigate this further. We aim to make sure our products are great quality and also that all the information is provided to install these, and your feedback will help us improve this going forward. Best Wishes, Emmy

Posted 1 year ago

“I am delighted with my Pooky table lamps. They ar beautiful and lived up to my expectation”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Stunning light. Very pleased.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Beautiful products, great value and speedy delivery. Thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Love my Pooky lampshade. Choice of shades on your website is great including different sizes and fabric. Excellent delivery time and packaging. Thank you.”

Helpful Report

Posted 1 year ago

Michelle, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Beautiful lampshade, well made - and excellent value in your sale”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“love pooky products - have redone 2 houses with their products”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“A very good price on a fantastic light. Prompt delivery well packaged to ensure it arrived in perfect condition too. All in all great value for a great product!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Beautiful lamp, items never disappoint. Easy to order, website has great ideas. Delivery quick too so you don’t have to wait long to open your perfect addition to your home.”

Helpful Report

Posted 1 year ago

Lisa, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Lovely unique lights, very pleased with lights and customer service.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,963 reviews