Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,963 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd December 2025

Pooky 5 star review on 8th December 2025

Rebecca D

5811

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the recharge standard lamp and two wall Lamps. Really lovely looking however a quite major downside is that both wall lamps are controlled by the same remote control channel so it’s not possible to turn them off and on independently other than by pressing the top of the lamps. So not very good for bedside as pressing either remote turns both lamps from on/off to the opposite state.”

Helpful Report

Posted 1 year ago

Hi Emily, Thank you for your feedback regarding our rechargeable lamps. I am sorry to hear about this issue. I can see that you have ordered one of our Twinky lights, and each lamp should come with it's own remote. I can confirm that you can turn on just one lamp at a time if you wish, you would just need to get closer to the lamp you would like to turn on to activate the sensor, as otherwise the sensor in the remote will turn both lamps on. I hope this helps, and please do contact our customer service team at hello@pooky.com if you need any further assistance with this. Best Wishes, Emmy

Posted 1 year ago

“I took advantage of the sale and order two lampshades for some lamp bases that are not even in the country! That means that I really trust Pooky! The lampshade are gorgeous and the usual excellent quality of the several products I already bought.”

Helpful Report

Posted 1 year ago

Maria, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Review written 2 days ago and sent excellent 5 stars”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Lovely quality lampshade and delivered quickly too! Would definitely buy from Pooky again.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Just what I was looking for. The perfect wall sconce without the need for an electrician. Looks great!”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Stunning glass on this pendant lamp, very happy with this purchase and amazing quick delivery too. Thank you Maureen Dunn”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time.! Best Wishes, Emmy

Posted 1 year ago

“I’ve been looking for a quality up down light that was not stupid money , I’m in the building game and have had the pleasure of fitting your products on numerous occasions. Fantastic product with superb quality.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“The rechargeable battery powered table lamp was exactly what I wanted. Solid and elegant, with a very smart remote control. The brass cover for the remote was a surprise too, really elevating its appearance. However at the risk of being churlish, I wish it had been brushed chrome, to match the lamp base! The lovely Ikat print shade really sets it off, and makes it an asset to my room.”

Helpful Report

Posted 1 year ago

Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 1 year ago

“Brilliant service, very quick! Well packaged so arrived in great condition and with sustainable packaging Lovely item, colours as per the website and feels very luxurious”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great lighting!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“We’re delighted with our St Ives lantern wall lights. The brass reflectors give a lovely warm glow and the overall look is just what I was hoping for. Quick delivery and excellent communication throughout. Thanks Pooky!”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new lantern, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Always gorgeous things from Pooky, and not really expensive either!”

Helpful Report

Posted 1 year ago

Caroline, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I am very pleased with the choice of lamps and shades that Pooky offers . I have now bought two table lamps from them and I am so satisfied with my purchases. The only thing that was difficult was to choose , as there are so many beautiful designs . The prices are quite reasonable too . I probably will visit the website again .”

Helpful Report

Posted 1 year ago

Valerie, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I bought the 'straight empire shade in scarlet arrows hand painted card' and am really impressed with the look and feel of the shade. I love the warm glow of light through the creamy card- divine!”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Arrived promptly and nicely packed. The pendats were just as cute as shown in the pictures and were easy to install :)”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“A completely fabulous lampshade, I know I'm going to love it for years to come....”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Super lights and shades for the re vamp of our son’s room, now he’s moved out. Great quality and lovely design, as always with Pooky. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“A lovely glass shade but the fitting was poor quality. The celing rose was too small to get the wiring into and the metal connector from the rose to the cord was bent. Too much trouble to send back. I also bought a 8W bulb. Pooky should give you an idea what this is equivalent to in terms of brightness (the 8W bulb is VERY bright).”

Helpful Report

Posted 1 year ago

Thank you for getting in touch with your feedback. I am sorry to hear about this faulty item. The wires would need to be chased into the ceiling as opposed to sitting inside the rose, but the cord shouldn't be bent as mentioned. I have had a look on our system and I can't see you have got in touch with us regarding this. We have a free returns service in the UK, so if you wish to return this item for a refund you can do so. Alternatively you can contact customer service at hello@pooky.com and we can organise a replacement for you. I can confirm that the brightness of a bulb is measured in lumens, and we include the lumens of each bulb on their product page on our website. If you are looking for a more warm/ambient light that is less bright, we would suggest a 4 wat bulb perhaps. You can of course return the bulb back to us for a refund as well if you wish, and order one that has a lower lumens to suit your needs. Best Wishes, Emmy

Posted 1 year ago

“Lovely ceramic pendant shade with fitting - looks very cool”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Love my Scoon rechargeable light in rust. I’d seen similar lights on hols abroad. This was just what I wanted. Fast delivery and well packaged. Feels nice and solid. Good quality. Charge lasts well and I love the colour. Tempted to buy another!”

Helpful Report

Posted 1 year ago

Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,963 reviews