Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,733 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 8th September 2026

Alan G

Pooky 5 star review on 6th September 2026

Xin Z

Bayrta N

Beverly H

5973

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a rechargeable table lamp and I am very pleased with the product & service received. The ordering & delivery process were easy & efficient.”

Helpful Report

Posted 2 years ago

Hi Catherine, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Good delivery process. Lovely quality lampshade”

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Posted 2 years ago

Hi there Tom, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“I'm a regular buyer of Pooky products. The quality is sublime at a reasonable price but the products look expensive. The designs are different to anything I can find anywhere else and great customer service.”

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Posted 2 years ago

Hi Georgina, Thanks for letting us know that you are pleased with your Pooky purchase and the service we provided - we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“I bought two ceiling lamps. They are both perfect. Decent price and rapid delivery.”

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Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Light delivered efficiently but, on opening the package, no light bulb was included. (The opposite of what the website said) Assembly instructions are atrocious. Dull grey photocopied illustrations with no written accompaniment. Really poor, particularly as light assembly is tricky because the flex, which has to be pulled through, is very tight in the down tube. The STILT reading light DID NOT WORK. Replacement sent out immediately and, thankfully, it works well. No return label included in box. No accompanying delivery note either (although invoice delivered via email) On a very positive note however, the staff we spoke to on the telephone were first class, friendly and very efficient.”

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Posted 2 years ago

“Amazing products, brilliant customer services. All at affordable prices. Pooky you are the best!”

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Posted 2 years ago

Hi there Pippa, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 2 years ago

“What beautiful lampshades I now own! I love Pooky lights, and my latest Liberty pattern shades look perfect on my nightstands. A lovely mix of traditional and chic! Perfect packaging and arrived swiftly too.”

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Posted 2 years ago

Hi there Amelia, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Great choice of lamps and shades. Website easy to use and the products were delivered promptly and well packaged for protection. Have already recommended the website and our lamp has had lots of compliments from friends and family.”

Pooky 5 star review on 16th January 2024

Helpful Report

Posted 2 years ago

Hi there Helen, Lovely choice of lamp- and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated. Best wishes, Em

Posted 2 years ago

“I am so glad I found Pooky! They have such a great range of stylish lights for all tastes. They are also good value for the quality.”

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Posted 2 years ago

Hi there Grace, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 2 years ago

“Lovely stylish and great quality. Superb accesories. Just what i wanted very classy..”

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Posted 2 years ago

Hi there Susan, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Love! Came well packaged and supper quick”

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Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“I ordered a beautiful light from you and even though wasn't big enough,the quality and service was second to none ,awaiting another light to come in stock”

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Posted 2 years ago

Hi Tracy, Thanks for letting us know that you are pleased with your Pooky purchase- I am sorry it wasn't quite right. Best wishes, Em

Posted 2 years ago

“Excellent lampshades. Just what I expected and wanted.”

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Posted 2 years ago

Hi there Henrietta, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 2 years ago

“Beautiful products. I have had to return a few items because the electricians said they were difficult to install, or the backing was not well designed so the cables were showing, but otherwise very happy with our purchases.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“The Phileas table lamp is excellent quality and a good sturdy weight. The antique brass looks classy and not too bright. I would certainly recommend it for a nice homely touch. The Empire Shade of hand painted scarier arrows was rather disappointing. The colour of the arrows is rather dull and almost brown. I was hoping for the painted arrows to be more vibrant. Be aware that these particular shades are made of a stiff card and are unlined and the inner metal framework shows through quite noticeably and rather spoils the look. Unfortunately I removed the cellophane wrapping hoping that the colour would be more vibrant without it and this means that it cannot be returned. The”

Helpful Report

Posted 2 years ago

Hi Angela, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! In regards to the shade, I am sorry this wasn't quite right for you. Kindest regards, Em

Posted 2 years ago

“Having dithered for ages over replacing our bedside lampshades, we clicked on Pooky website, and what a choice! Chosen, ordered and delivered within 2 days. Just what we wanted - brilliant - thank you!”

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Posted 2 years ago

Hi Felicity, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hi Ann, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Beautiful pleated lampshades, perfect for my daughters bedroom!”

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Posted 2 years ago

Hi there Libby, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

“Absolutely delighted with my lovely shades and lamp. Very efficient service too.”

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Posted 2 years ago

Hi Helen, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 2 years ago

“Love my new lamps, good design and quality. Arrived quickly and very well packed. Thank you Pooky”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,733 reviews