Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,277 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5875

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with website and purchase it was a Xmas present so don’t know if it was a success but I’m sure it will be!”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easily as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Fabulous lamp and shades. Such quick delivery. Thoroughly recommend :-)”

Helpful Report

Posted 2 years ago

Hi Stephanie, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“I am extremely happy with the lamp I bought and in particular the fast delivery.”

Helpful Report

Posted 2 years ago

Hi Lynne, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Mara

Posted 2 years ago

“Uniquely charming and worth every effort at customs! (An enthusiastic customer from Germany)”

Helpful Report

Posted 2 years ago

Hi Judith, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes Mara

Posted 2 years ago

“Great quality product and fast delivery. I love Pooky!”

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Posted 2 years ago

Hi Luisa, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“Wow. What an amazing showroom!! I was blown away by the layout, fantastic choice and friendly staff. We had our eye on some light fixtures online with pooky. Being able to go into the showroom just confirmed our choice. It’s very rare that one gets an opportunity like this to see, touch and get a real idea of what will workmen our home. And then we bought. I cant wait to put them up and send you photos of your lighting in our newly renovated home. 😃”

Helpful Report

Posted 2 years ago

Hi Sand, Delighted to hear you were happy with the service provided in our fabulous showroom! We look forward to seeing the images of your renovation when completed. Best wishes, Chloe S

Posted 2 years ago

“Beautiful lamp shade but the light bulb arrived broken and now have to purchase on the website as they are difficult to find elsewhere.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. I am so glad you are happy with your lamp! I am so sorry you received a broken bulb. In future please do pop us an email to hello@pooky.com and we will get a free of charge replacement sent out as soon as possible for you. Best wishes, Chloe S

Posted 2 years ago

“Just love the style and they are perfect for my cinema room…. But it’s not installed yet”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are happy you are happy! Best wishes, Chloe S

Posted 2 years ago

“Love the lampshades and the bases!! Super quality and great customer service.”

Helpful Report

Posted 2 years ago

Thank you for letting us know so graciously that you are happy with your Pooky purchase and the customer service you have received! Best wishes, Chloe S

Posted 2 years ago

“First time I’ve used Pooky but I will certainly use them again! Fantastic service; well packaged; prompt delivery. I had to change some lampshades - my fault as I chose the wrong colour. Again swift delivery even though it’s just before Christmas. Highly recommend 👏”

Helpful Report

Posted 2 years ago

Hi Janet, Thank you for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Super quick delivery & really impressed with the product.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“We have just finished a complete renovation of our 3-bedroom house, and all our new lights are from Pooky. Each one has its own uniqueness and we really love them all. Great colours, quality is fantastic and feel we really get value for money.”

Helpful Report

Posted 2 years ago

Hi Anita, Thank you so much for your lovely review. We are so glad we could provide your lovely home with some fabulous lights! Best wishes, Chloe S

Posted 2 years ago

“Absolutely love my lampshades”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you so much for your review! We are so glad to hear you love your purchase. Best wishes, Chloe S

Posted 2 years ago

“Love my new shade. Service was excellent!”

Helpful Report

Posted 2 years ago

Thank you for letting us know so graciously that you are happy with your Pooky purchase! Thank you for letting us know - it is much appreciated. Best wishes, Chloe S

Posted 2 years ago

“Gorgeous lamp shade. I've ordered countless over the years and they've never disappointed.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe S

Posted 2 years ago

“Great company to deal with, products well packaged.”

Helpful Report

Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided! We really appreciate you taking the time to let us know. Best wishes, Chloe S

Posted 2 years ago

“I have ordered several wall lights from pooky in the past and they add so much character to the house. I always receive compliments and inquiries from visitors. I just received the picture lights in brass they are beautiful and heavy and I can’t wait to put them up. Best thing is that they deliver to Switzerland whcih not many companies do.”

Helpful Report

Posted 2 years ago

Hi Sabina, Thank you so much for your wondaful review! We are so glad to hear you are happy with all your Pooky purchases. Best wishes, Chloe S

Posted 2 years ago

“We have used Pooky for years. Excellent products and great service! Highly recommended”

Helpful Report

Posted 2 years ago

Hi Jens, Thanks for letting us know that you are pleased with your Pooky purchase! We are so glad to have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Product is even better than the pictures. Looks and feels really well made.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Chloe S

Posted 2 years ago

“The perfect little wall light for our spare bedroom! Thank you Pooky as always!”

Helpful Report

Posted 2 years ago

Hi Jo, Thanks for letting us know that you are pleased with your Pooky purchase! I am sure they have made a great addition to your home. Best wishes, Chloe S

Posted 2 years ago

Pooky is rated 4.9 based on 31,277 reviews