Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,443 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5916

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great lamp and service! We’re very pleased.”

Helpful Report

Posted 2 years ago

Hi Hattie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Great products and customer service as always”

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Posted 2 years ago

Hi Naomi, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Chloe S

Posted 2 years ago

“Beautiful lighting and brilliant service”

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Posted 2 years ago

Hi Anne, Thank you for letting us know you are happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Chloe S

Posted 2 years ago

“Great company and easy to use website.”

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Posted 2 years ago

Hi there, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Chloe S

Posted 2 years ago

“I am very pleased with my two lampshades, they are beautifully made and give my bedroom a lovely pop of colour. I shall in all probability order another one very soon. I ordered over the Christmas holiday, so I did not expect a quick delivery, however they arrived faster than expected. Excellent product and excellent service.”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are happy you are happy! Best wishes, Chloe S

Posted 2 years ago

“Brilliant service and delivery. Love my new shades! Such great quality.”

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Posted 2 years ago

Hi Louise, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe S

Posted 2 years ago

“Very well made lampshade in beautiful colours, really thrilled with my purchase”

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Posted 2 years ago

Hi there Gemma, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Excellent customer service with great communication. The light fittings are elegant while also modern.”

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Posted 2 years ago

Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“This is the third Pooky lamp I have purchased, i can’t get enough! The quality is always fantastic, the designs unique and all you need is one to completely transform your space!”

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Posted 2 years ago

Hi there Alice, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Lovely lamp. V well made. Looks great. Great colour. Fast delivery. Well packaged.”

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Posted 2 years ago

Hi there Matt, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Lovely quality lampshades. Speedy well packaged delivery.”

Helpful Report

Posted 2 years ago

Hi there Claire, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Product is in good knick and once we worked out how to install it, it was easy. There were no instructions on how to do this which would have been very helpful.”

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Posted 2 years ago

Hi there, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“I absolutely adore the rechargeable lamps and thank you tk the manager of the Lots road store for finding the beautiful shades I wanted. Could not be happier!”

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Posted 2 years ago

Hi there Tess, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Ordered large lampshade, which arrived in good time over Xmas. However it was too big, so had to send it back - sending back process was a pain.”

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Posted 2 years ago

Hi there Sandra, Thank you for taking the time to write this review. I am sorry that you found the returns process difficult. We do try and accommodate everyone by having a collection and drop-off service so customers can use either depending on their situation. I do apologise for any inconvenience. Best wishes, Em

Posted 2 years ago

“The wall lights and shades are beautiful, still in box at the moment until we have finished decorating, but I had to have a peek 🫣 very well made and packaged well and fab service even though it was over Christmas.”

Helpful Report

Posted 2 years ago

Hi there Jan, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“the lamps are gorgeous!”

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Posted 2 years ago

Hi there Sarah, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Very pleased with information on website , clearly explained and good images of product in a space. Ordering is simple and delivery updates are welcome as postal services can become a concern. Products well packaged and as described. Difficult to criticise this supplier so I won't bother trying!”

Helpful Report

Posted 2 years ago

Hi there Ian, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Kindest regards, Em

Posted 2 years ago

“Beautiful sturdy wall light - I chose the light with washable glass shades as it's in the kitchen area. Easy to fit and extremely well packaged.”

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Posted 2 years ago

Hi there Diana, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Ordered 2 rechargeable lamps and they have been amazing! Fast to charge and last a very long time. All guests have been asking where I got them from and how wonderful they are. We will be buying more in the future.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Kindest regards, Em

Posted 2 years ago

“This is the Hopper lamp in antique brass with the Claude shade in stone with copper interior. This lamp is really solid and sturdy. The copper interior is very metallic / shiny which I was a bit worried about with the antique brass of the stand, but it gives such a lovely glow when the light is on and makes a mid-century piece more contemporary. I purchased this for display purposes for our showroom it will probably be sold on, if I can bear to part with it! As usual quality and delivery service 5* from Pooky.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,443 reviews