Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,443 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5916

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality products with an excellent and experienced customer service team available to answer any questions about lighting, design and complimentary products - 10/10!!”

Helpful Report

Posted 2 years ago

HI Daniel, Thank you for letting us know so graciously that you are happy with your Pooky purchase and the service you received. It is a great encouragement to everybody at Pooky when we hear from happy customers! Thank you. Best wishes, Chloe S

Posted 2 years ago

“As usual, excellent quality lampshade arrived promptly and well packaged.”

Helpful Report

Posted 2 years ago

Hi Amy, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Chloe S

Posted 2 years ago

“I ordered 6 lampshades and a table lamp base. All items were packaged beautifully and arrived in excellent time. The shades are beautiful- I'm so pleased with them! I will definitely use Pooky again and would absolutely recommend them to anyone, especially if you are looking for quality, quirky lampshades.”

Helpful Report

Posted 2 years ago

Hi Jo, Thank you for letting us know so graciously that you are happy with your Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Love all of the Pooky lampshades I’ve bought! Especially the Ikat design, it’s just such an iconic pattern and looks good anywhere in the home. Highly recommend.”

Helpful Report

Posted 2 years ago

Hi Emma, Lovely choice of lampshade - and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated. Best wishes, Chloe S

Posted 2 years ago

“Lovely lampshades, look great and exactly as shown on the website. Communication after purchase was great and they arrived on time.”

Helpful Report

Posted 2 years ago

Hi Alexandra, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“I am a trade customer and find all the staff both at the showroom, email and on the telephone to be incredibly helpful. The delivery service and indeed return/ pick up service is also excellent. The products are excellent and very well priced. All in all 10/10 Pooky 👏👏”

Helpful Report

Posted 2 years ago

Hi Siwan, Delighted to hear you were happy with the service provided and the lovely products here at Pooky. It is a great encouragement to everybody at Pooky when we hear from happy customers! Best wishes, Chloe S

Posted 2 years ago

“Very efficient shipping and updates, lovely products.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Been wanting pooky lighting since starting my project 'The Old School House' some years ago and it was always the dream to have as you look into the lounge on a dark winters night a pooky shade making that room feel warm cosy and welcoming. So in 2024 because of the fab sale I nailed it. So thank you pooky one room down several more to go.”

Helpful Report

Posted 2 years ago

Hi Emily, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience and love our products as much as we do! Best wishes, Chloe S

Posted 2 years ago

“Every purchase I have made from pooky has been exactly what I expected, from quality to colours. Their lights are excellent quality and their shades are beautifully made and so collectible. You can tell a pooky shade from a mile away!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Delighted with my lovely lampshade. Delivery was so quick and can't wait to use Pooky again!”

Helpful Report

Posted 2 years ago

Hi Janet, Thank you so much for taking the time to write this lovely review! We are glad you loved your purchase. Best wishes, Chloe S

Posted 2 years ago

“We love our new disco ball esque chandelier! It sparkles fun everywhere and is so impactful, we love it!”

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Posted 2 years ago

Hi Anna, Thanks for letting us know that you are pleased with your Pooky purchase- The shade is a funky and unique touch! We are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Gorgeous shade and fast delivery”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Exceptional products and fast delivery! Thank you!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Chloe S

Posted 2 years ago

“Very pleased with my lampshade and arrived beautifully packed in a couple of days of ordering”

Helpful Report

Posted 2 years ago

Hi Bridget, Thank you for letting us know you are happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Chloe S

Posted 2 years ago

“I found the process, from ordering to delivery, easy and seamless. The website was straightforward to use with simple tabs that took me just where I wanted to be. Delivery was within a few days and I was kept informed all the way. The lightheaded that I purchased were exactly as expected from Pooky, beautiful and great quality. No hesitation in recommending this company to anyone who wants good quality products.”

Helpful Report

Posted 2 years ago

Hi Nigel, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! We are so glad to hear you are pleased with your Pooky purchase! Best wishes, Chloe S

Posted 2 years ago

“Pooky lamps and shades are fantastic. The designs and colours mean that they can transform a room and the quality is consistently high. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Quality, stylish lampshades. Easy to order and return.”

Helpful Report

Posted 2 years ago

Hi Gary, Delighted to hear you were happy with the service provided and the quality of our products. Thank you for taking the time to leave your lovely review! Best wishes, Chloe S

Posted 2 years ago

“Excellent service and very speedy deoivery”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to leave this lovely review. We are so pleased you were happy with the service you received. Best wishes, Chloe S

Posted 2 years ago

“Love the shade just whati was looking for. Well made quick delivery. Thanks”

Helpful Report

Posted 2 years ago

Hi Sally, Thank you for letting us know so graciously that you are happy with your Pooky purchase. We are so glad to now have you as a loyal Pooky customer! Best wishes, Chloe S

Posted 2 years ago

“Really beautiful pieces - I want them all! Easy to navigate website and fast delivery. Pooky is fast becoming my favourite website.”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you so much for your review! We are so pleased you are pleased and love our Pooky products. Best wishes, Chloe S

Posted 2 years ago

Pooky is rated 4.9 based on 31,443 reviews