Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,229 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous quality and looks beautiful!”

Helpful Report

Posted 2 years ago

Hi Sophie, We truly appreciate your kind words and are thrilled to hear that you find the quality fabulous and its appearance beautiful. Your support as a loyal customer means the world to us! Thank you for your amazing feedback and for being such a valued customer. Best wishes, Mara

Posted 2 years ago

“Amazing products, great quality and fantastic user experience. Highly recommend”

Helpful Report

Posted 2 years ago

Hi Jack, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“I found Pooky lighting about 5years ago. I have purchased numerous lamps, fittings , shades and sockets. I am always delighted with the style, materials used and most importantly excellent value for money. I have recommended Pooky to family and friends who have also been thrilled with their purchase. Well done Pooky for providing a quality product that is stylish, well made and good value. I’m currently hooked on your rechargeables which are fab!”

Helpful Report

Posted 2 years ago

Dear Linda, We genuinely appreciate your loyalty and support over the past 5 years. We are thrilled to hear that you have enjoyed our lamps, fittings, shades, and sockets, and that our products have provided excellent value for money. We are delighted that you have also recommended Pooky to your family and friends, and that they have been equally thrilled with their purchases. Your kind words mean the world to us, and we are honored for the opportunity to provide a quality product that is both stylish and well made. We are pleased to hear that you are currently hooked on our rechargeables! Rest assured that we will continue to innovate and deliver products that exceed your expectations. Thank you again for your continued support and for being such a wonderful customer! Best wishes, Mara

Posted 2 years ago

“Really lovely quality lampshades. Well packaged and good value at sale price.”

Helpful Report

Posted 2 years ago

Hi Alexandra, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Lovely new lighting :) I needed a new shade for a standard (=floor) lamp that got damaged in my house move. This gathered ikat one looks amazing in my space — it gives a glorious pop of bright among otherwise muted tones. Love it.”

Pooky 5 star review on 5th February 2024

Helpful Report

Posted 2 years ago

Hi there, We are overjoyed to hear that you love the gathered ikat shade and that it looks amazing in your space, providing a beautiful pop of brightness among your otherwise muted tones. We are delighted to have been able to meet your needs and add a touch of loveliness to your home. We also want to extend our heartfelt gratitude for your loyalty as a customer. Your continued support means the world to us, and we are dedicated to always delivering the highest quality products and exceptional service. If you ever need anything else, please don't hesitate to reach out. We're always here to help! Best wishes, Mara

Posted 2 years ago

“Beautiful lamps, loved them so much I ordered two more as soon as they arrived. The rechargeable table lamps last so long”

Helpful Report

Posted 2 years ago

Hi Estelle, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 2 years ago

“I’ve always wanted a Pooky light, I’d drool over the website imagining that one day my home would be full of them, so to recieve my first order was a dream come true! It was like Christmas morning unwrapping the carefully packaged box, and I wasn’t disappointed… My Walter rechargeable lamp base with the silk egg and spoon shade looks amazing, it gives the softest glow, and with three settings, allows for a different ambiance to suit. I just had to have the matching larger shade for my table lamp and my room is now complete! I honestly can’t stop looking at them, and visitors to my home comment on how gorgeous they are, so well made, and certainly won’t be my last purchase, I honestly wouldn’t go anywhere else now, Pooky really do add a touch of luxury to your home! I’m a Pooky addict, once from afar and now in reality and I couldn’t be happier 😃”

Helpful Report

Posted 2 years ago

Hi Julie, We are thrilled to hear that your first order was a dream come true and that unwrapping your Walter rechargeable lamp base with the silk egg and spoon shade was like Christmas morning for you. We are delighted to know that the lamp gives the perfect soft glow and that the three settings allow for a different ambiance to suit your needs. It's amazing to hear that adding the matching larger shade has completed the look of your room and that visitors to your home comment on how gorgeous and well-made they are. We truly appreciate your loyalty and are honored to have you as a Pooky addict. Our aim is always to add a touch of luxury to your home, and we are thrilled that we have been able to accomplish that for you. Thank you once again, and we look forward to serving you with more amazing products in the future. Best wishes, Mara

Posted 2 years ago

“Love the lamp shade! Thank you!”

Helpful Report

Posted 2 years ago

Dear Elizabeth, Thank you so much for your amazing 5-star rating of Pooky! We appreciate your kind words and are thrilled to hear that you love the lampshade. Your satisfaction is a top priority for us, and we are delighted that we were able to meet your expectations. We also wanted to take a moment to express our gratitude for your loyalty as a customer. Your continuous support means a lot to us and encourages us to keep providing the best service possible. If you have any further feedback or need any assistance in the future, please don't hesitate to reach out. We're here to help! Warmest wishes, Mara

Posted 2 years ago

“Very quick delivery. Good quality at a good price”

Helpful Report

Posted 2 years ago

Dear Philippa, Thank you so much for your amazing 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. We take pride in our efficient delivery service, ensuring your order arrives promptly. Additionally, we strive to offer excellent quality products at affordable prices. Your positive feedback is truly encouraging, and it fuels our motivation to maintain our standards. Thank you once again for choosing Pooky. We hope to serve you again in the future! Best wishes, Mara

Posted 2 years ago

“Easy to return goods although cost a bit high. Prompt delivery of goods which are excellent quality and very reasonably priced in the sale.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving such a delightful review and glad our processes were easy to follow - we hope to see you again soon! Best wishes, Mara

Posted 2 years ago

“Beautiful turquoise blue lamp with cerise pink shade- love it! Service was good too!”

Helpful Report

Posted 2 years ago

Hi Celia, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Gorgeous lamps and patterns, speedy delivery and super useful blogs / information on their website for choosing the right size of shade for your lamp base. Thanks!”

Helpful Report

Posted 2 years ago

Hi Amy, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Excellent customer service and prompt delivery.”

Helpful Report

Posted 2 years ago

Hi Anne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“exactly what it says on the tin, good products, delivered quickly.”

Helpful Report

Posted 2 years ago

Hi Jasper, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“Gorgeous and affordable lighting!”

Helpful Report

Posted 2 years ago

Hi there, Gabriela, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 2 years ago

“The website is easily navigable with a lovely range of lighting. Very straightforward with making my order and prompt delivery. All boxes ticked!”

Helpful Report

Posted 2 years ago

Hi Tracey, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“My second order from Pooky, and I’m delighted. The quality is first class and worth every penny.”

Helpful Report

Posted 2 years ago

Hi John, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Great service - had to await new stock and received a prompt alert when stock was back - order was simple and easy - delivery less than 48 hours later! And the lamps look AMAZING!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Beautiful lightshade, just what I wanted for my hall. I ordered some longer flex in olive green and was able to change it into a plug in pendant light so that I can wrap it round a bracket and hang it in my hall.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“My original order came within 2 days! Turned out I needed to order a bigger sizes pendant and whilst they couldn’t make any promises, my second replacement order came in just in time for me to finish a surprise project! The customer service was exceptional and I’m really pleased with the quality!!”

Helpful Report

Posted 2 years ago

Hi Sherril, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,229 reviews