Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb quality product and speedy delivery - website is easy to navigate and the product diagrams and information is easy to understand”

Helpful Report

Posted 2 years ago

Hi Penny, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“The lampshade is lovely but a bit smaller than I expected...”

Helpful Report

Posted 2 years ago

Hi Adriane, Thank you so much for taking the time to provide such valuable feedback on your recent experience with Pooky. I am so sorry to hear that the shade was smaller than expected - please remember that we're always here to assist you in any way we can. Whether you have questions, need assistance with anything related to Pooky, or simply want to share more about your experience, never hesitate to reach out especially if you are unsure about sizing! Best wishes, Mara

Posted 2 years ago

“Lovely lamp and well packaged. Quick delivery. Can’t fault.”

Pooky 5 star review on 14th February 2024

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Posted 2 years ago

Hi Casper, The pairing is gorgeous - thank you so much for your wonderful review and for sending us this image! Best wishes, Mara

Posted 2 years ago

“Excellent quality products, exactly how described on website and reasonably priced. Deliveries made promptly (quick than expected). Packed very well and secure. I also had a query on email which was replied to very quickly. I would recommend pooky lights to anyone looking for lampshades.”

Helpful Report

Posted 2 years ago

Hi Rebecca, We are thrilled to hear that you found our products to be of excellent quality and exactly as described on our website. We take great pride in offering reasonably priced items that meet our customers' expectations. It's fantastic to know that our deliveries were prompt and even quicker than expected. We strive to provide a seamless shopping experience for our valued customers, and your feedback reassures us that we are on the right track. Thank you! Best wishes, Mara

Posted 2 years ago

“Great products and customer service”

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Posted 2 years ago

Hi Stephen, At Pooky, providing great products and excellent customer service is our top priority. We are overjoyed that we were able to meet your expectations and deliver a positive experience. Your kind words truly motivate us to continue providing the best service possible. Thank you! Best wishes, Mara

Posted 2 years ago

“Adore Pooky! The range is extensive, great value for quality products and customer service is outstanding. Any returns are totally stress free and well managed. Wouldn’t bother looking elsewhere for lighting. I am delighted with my purchases, which really make the look of my renovations. Thank you Pooky team!”

Helpful Report

Posted 2 years ago

Hi T, Thank you - we are blown away by this review. We are delighted you adore our extensive range, value our quality products, and find our customer service outstanding. We take great pride in making your shopping experience stress-free and managing returns seamlessly. Thank you once again for your amazing review and for continuing to choose Pooky. We truly appreciate your loyalty! Best wishes, Mara

Posted 2 years ago

“I love using Pooky products, fast turnaround, beautiful on trend designs and good customer service not to mention the Pooky Perks.”

Helpful Report

Posted 2 years ago

Hi Siobhan, Thank you for leaving such a wonderful review! We are especially delighted that you enjoy the additional benefits of Pooky Perks! Your loyalty as a customer means the world to us, and we are grateful for your continued support. Should you ever need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“My daughter introduced me to Pooky ! We have recently moved from Buckinghamshire to Dorset to live near her , the house we have just moved into needs a revamp in every room , I was quite lost what to do but with a wonderful local decorator and my Artist daughter designing the look we are well on the way , every time we finish a room we by lamps from Pooky which completely adds the finishing touch , love them and my house will be full of them , thank goodness for Pooky”

Helpful Report

Posted 2 years ago

Hi Suzi, It warms our hearts to hear that Pooky lamps have been the finishing touch in every room of your newly revamped house. We're glad to have helped create a cozy and beautiful atmosphere for you. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Thank you. Best wishes, Mara

Posted 2 years ago

“Excellent service. The communication was great and the light was absolute first class quality. Will definitely be returning for more.”

Helpful Report

Posted 2 years ago

Hi Wendy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Beautiful products shining happiness throughout our home!”

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Posted 2 years ago

Hi Hanna, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Great products and quick delivery”

Helpful Report

Posted 2 years ago

Hi Gloria, Your continued loyalty means the world to us, and we greatly appreciate your ongoing support. We are constantly striving to bring you the best products and services possible. If you ever need any assistance or if there's anything else you'd like to share, please don't hesitate to reach out. We're here for you! Thank you! Best wishes, Mara

Posted 2 years ago

“Great service and great products with new and exciting ranges being regularly launched. An absolute firm staple for our residential property development and interior design firm. Thank you!”

Helpful Report

Posted 2 years ago

Hi Barbara, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“I bought an ebony Lillee table lamp in ebony and a larger Rosie table lamp in ebony plus linen drum shades. Lamps are beautiful and great quality. One of the shades was perfect the other was way too big and it seemed to be the only size that came up so I thought it was a recommended match but I swapped them with two other shades I already had rather than return because they are lovely and worked. I also muddled my delivery address viia Apple Pay and customer services were fantastic and changed the delivery for me so all in all very pleased and would recommend both for products and service.”

Helpful Report

Posted 2 years ago

Hi Elena, We are blown away by this wonderful review! We're so happy to hear that you love our products and that they have met your expectations in terms of quality and beauty. We are pleased to know that our customer services team was able to assist you in changing the delivery address and were able to provide excellent service to our customers. Thank you for your kind words and for recommending our products and services. We truly appreciate your support as a loyal customer. Best wishes, Mara

Posted 2 years ago

“Love love love my lamp and shade. Delivered promptly, very impressed with the quality. Looks great in my newly decorated lounge.”

Pooky 5 star review on 13th February 2024

Helpful Report

Posted 2 years ago

Hi Angela, It warms our hearts to know that you are delighted with your purchase and that it arrived promptly. We take great pride in providing products of exceptional quality, so we're glad you're impressed. Your lamp must surely add a touch of elegance to your newly decorated lounge. We hope it serves as a beautiful focal point in your space, creating a cozy and inviting ambiance. Thank you for your glowing review! Best wishes, Mara

Posted 2 years ago

“Lovely products, though pricey considering the make quality in some cases”

Helpful Report

Posted 2 years ago

Hi Jo, We truly appreciate your support and feedback. We are glad to hear that you find our products lovely. We understand your concern about the price considering the make quality in some cases. We constantly strive to provide the best value for our customers, and your comment will definitely be taken into consideration. We hope to continue exceeding your expectations with our range of products. Best wishes, Mara

Posted 2 years ago

“Such a fab shop with great service and unusual designs. All of my lamps and lighting are Pooky :)”

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Posted 2 years ago

Hi Fiona, Thank you for letting us know you're happy with all your purchases. I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“I have made a number of purchases now from Pooky and have more planned in the future as I believe the quality for the price would be very difficult to beat . Thankyou for helping me to change my home from the ordinary to the extraordinary.”

Helpful Report

Posted 2 years ago

Hi Lynda, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“They have lots of selections, I can simply change the lampshades if I want a change. The delivery is quick and I can trust the quality of the light fittings.”

Helpful Report

Posted 2 years ago

Hi there, Your satisfaction is our top priority, and we're glad to know that you appreciate the wide selection of lampshades we offer. We truly believe that a simple change in lampshades can transform the ambiance of any space! Thank you for your valuable feedback and continuous support! Best wishes, Mara

Posted 2 years ago

“Gorgeous products, impressive finish and quality of fabric. Very chic and trendy design”

Helpful Report

Posted 2 years ago

Hi Ailbhe, Your kind words about our very chic and trendy design mean the world to us. We truly appreciate your loyalty as a customer and we are honored to have you as part of our Pooky community. We are always here to bring you the most stylish and high-quality home decor items. Thank you! Best wishes, Mara

Posted 2 years ago

“I have been searching for some good quality, well designed and on trend wall-mounted lights for some time and couldn't find any. Until I found Pooky.”

Helpful Report

Posted 2 years ago

Hi Paul, We are overjoyed to hear that we have met your expectations with our wall-mounted lights - we understand how challenging it can be to find the perfect wall-mounted lights, and we are delighted that Pooky could fulfill your requirements. Our team is dedicated to bringing the best and most stylish lighting options to our customers, and we are delighted that we could be of assistance to you. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews