Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my first order from Pooky last week and was a little nervous. Ordering online you are not sure what the products actually look like or the customer service . My lamp arrived , wonderfully packaged and looking great . Unfortunately, whilst putting in the lightbulb I dropped the lens on my wooden floor and it shattered!! I called the customer service to order a new len and after explaining what had happened, they sent one out in a few days free . As it was my fault , I was surprised and grateful for their kindness.Excellent customer service and superb products ..”

Helpful Report

Posted 1 year ago

Hi Caroline, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Everything we have purchased from Pooky has been of excellent quality and the range of beautiful designs makes me want to keep coming back for more.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“I love pooky and have bought a lot of shades in the past. This was my first time buying a bulb to go with the shade I bought. The bulb did not work at all but I quickly contacted the customer service team and they sent out a replacement straight away.”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“I ordered the large Anetta table lamp and a black silk shade for my lounge. It arrived the next day and I love it so much I’ve ordered a second one! Great service. Looks fabulous”

Helpful Report

Posted 1 year ago

Hi there Alison, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Love my lampshade! Great quality! Super easy returns as I forgot to measure so had to send back the first lampshade I ordered”

Helpful Report

Posted 1 year ago

Hi there Olivia, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“I love the choice of styles, colour, fabrics and fittings that Pooky offers. It seems like it's good value for the design and quality that you get, when you compare the market. I'll come back again!”

Helpful Report

Posted 1 year ago

Hi there Sophie, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy!

Posted 1 year ago

“You can't go wrong - have made many orders and have never been disappointed!”

Helpful Report

Posted 1 year ago

Hi there Jenifer, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“This is the first time I have ordered with Pooky and I was happy with the devivery timeframe and how well my order was packaged. I was also impressed that the delivery was included.”

Helpful Report

Posted 1 year ago

Hi Suzanne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“So excited to have recieved my lampshades and rechargeable wall light , - the indigo wizard hat shades are beautifully made and the rechargeable light will be very welcome and shed light in an unreachable spot. Perfect!!!”

Helpful Report

Posted 1 year ago

Hi there Iselin, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“products are amazing really unique and customer service is fab”

Helpful Report

Posted 1 year ago

Hi there Ebony, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Fast delivery, great packaging and communication. Didn't realise I'd get a lightbulb included with my Phileas lamp! So pleased with everything, especially the products :) Will definitely be back.”

Helpful Report

Posted 1 year ago

Hi there Kathryn, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Great products and fantastic customer service.”

Helpful Report

Posted 1 year ago

Hi there Sarah, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Really delighted with my shade! Excellent service, and quick delivery ! Many thanks Lynne x”

Helpful Report

Posted 1 year ago

Hi there Lynne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“So impressed by Pooky, always such a great mix of gorgeous designs and excellent Customer Service. My go-to for lighting, every time. Highly recommended!”

Helpful Report

Posted 1 year ago

Hi there Sophia, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Excellent quality products. First rate fast delivery Well packed. Have used POOKY before and will use again. First for quality and customer service.”

Helpful Report

Posted 1 year ago

Hi there Alan, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“Lampshade arrived quickly and it's beautiful, super pleased with it! Cat is also apprecative of the box.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Lovely items and all very easily delivered in attractive packaging. It's a great shop.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“I’m delighted with all my Pooky lamp shades and the return was made so easy for the two I changed my mind with. The quality is wonderful and love after a few years how they keep there colour and freshness.”

Pooky 5 star review on 22nd January 2024

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Beautiful lampshade. I had to send back due to the drop length being slightly too short, which was a shame, and I'm slightly disappointed that the returns are not free on sale items (which I don't think was well advertised)! Otherwise, everything was easy and high quality.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Quick delivery and good quality products”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews