Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love Pooky's beautifully designed lights made of ageless materials like brass, glass and stone and with perfect execution. Customer service is topnotch!”

Helpful Report

Posted 2 years ago

Hi Rafal, We are so happy to hear that you love Pooky's beautifully designed lights, crafted with ageless materials such as brass, glass, and stone. We take great pride in delivering products with perfect execution. Additionally, we're delighted that our customer service has met your expectations and that you find it top-notch! Once again, we wholeheartedly thank you for your glowing review and for being a valued customer. Best wishes, Mara

Posted 2 years ago

“Beautiful wall lights and shade, east to install. Lovely quality.”

Pooky 5 star review on 13th February 2024

Helpful Report

Posted 2 years ago

Hi Samantha, Thank you so much for taking the time to leave such a wonderful review! The 16cm empire shade in jet stripes hand-painted card looks like it was made for your home - thank you for sending your image to us! Best wishes, Mara

Posted 2 years ago

“Love my sunshine candlesticks - they bring joy and colour to my bedroom”

Helpful Report

Posted 2 years ago

Hi Sophie, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“Excellent quality and service”

Helpful Report

Posted 2 years ago

Hi Sandie. Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Very pleased with my purchase, lovely lamp and printed cotton design of lampshade.”

Helpful Report

Posted 2 years ago

Hi Jeremy, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Great product and super quick delivery, adds real charm to my place”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Really helpful customer service, I was trying to find past orders that I could not relocate from an old e-mail address they found them quickly. I brought a replacement glass shade that a holiday let smashed and they were a very quick turnaround.”

Helpful Report

Posted 2 years ago

Hi Lucy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“I am truly thrilled with all of the lamp bases and shades I have purchased from Pooky. The fabric designs are stylish and the quality superb. They have received many compliments.”

Helpful Report

Posted 2 years ago

Hi Virginia, We greatly appreciate your kind words and continuous support as a loyal customer. We are delighted to hear that you are truly pleased with the lamp bases and shades you have purchased from us. It brings us immense joy to know that our stylish fabric designs and superb quality have received many compliments. Your satisfaction is our utmost priority, and we look forward to providing you with more beautiful products in the future. Thank you once again for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Wonderful lamp. Superb quality - and great packaging so it arrived safely. Very happy.”

Helpful Report

Posted 2 years ago

Hi Natalie Thank you so much for taking the time to leave such wonderful review. It is fabulous to hear that you found our lamp to be wonderful and of superb quality. We pride ourselves on providing exceptional products that meet our customers' expectations. It is customers like you that motivate us to continuously improve and offer the best products and service possible. Thank you once again for your kind words and for choosing Pooky. We look forward to serving you in the future! Best wishes, Mara

Posted 2 years ago

“Best lamps around! We have bought a couple of the rechargeable wireless lamps and they instantly improve the decor and vibe of our rooms. There are so many beaut lamp shades to choose from as well. Check out their store if you’re ever on the King’s Road too!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Michael! We are delighted to hear that our rechargeable wireless lamps have enhanced the decor and ambiance of your rooms. We take pride in offering a wide variety of beautiful lampshades for you to choose from. If you ever find yourself on King's Road, don't forget to visit our showroom! Thank you again for your support and kind words. Best wishes, Mara

Posted 2 years ago

“We recently visit the store in London to view the lampshades...all very helpful in the shop and it was good to see the lamps in person. We were told that there was no stock in store and everything shipped from the storeroom. Fine. However once we got home to Scotland and ordered our lampshades, we were aghast to find that it cost £14 to ship to mainland Scotland.(it wasn't a large package).We were told that this was purely down to DPD and their charges. Anyway...the lampshades are lovely, but won't be us using Pooky again due to the delivery issue.”

Helpful Report

Posted 2 years ago

Hi Beryl, I would like to take a moment to express my heartfelt apology to you for the negative experience you have encountered with our delivery service. Your feedback is extremely valuable to us, and we appreciate you taking the time to share it with us. Please know that this charge is determined by our courier service provider, and we have no control over it. Nevertheless, I assure you that we will do our best to work with our courier service to ensure that such issues are looked into in the future. Thank you for taking the time to leave your feedback. Best wishes, Mara

Posted 2 years ago

“Good products and service”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 2 years ago

“Very good quality products for reasonable prices. Customer services very helpful. Good delivery times. Will buy again from this company.”

Helpful Report

Posted 2 years ago

Hi Dave We are delighted to hear that you found our products to be of excellent quality and reasonably priced. Our dedicated customer services team is always here to assist you, and we're delighted to know that they were able to provide helpful support. We are grateful to have you as part of our Pooky family, and we look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“Love these cute rechargeable lamps. Set off the mantlepiece perfectly and don’t have nasty looking wires dangling about the place. Love the Ruby Candy shade it looks great with the brass lamp. Very atmospheric. All delivered well. Just need to be patient with charging the lamp fittings before use.”

Helpful Report

Posted 2 years ago

Hi Laura, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 2 years ago

“Exceptional quality with every product, excellent delivery and customer service and definately worth the money as you will not be disappointed”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Having gone up a price bracket to buy from Pooky I am very pleased with my table lamp & shade. The shade is a little loose & wobbly on the lamp base but it look great. They arrived incredibly quickly & very well packaged.”

Pooky 5 star review on 12th February 2024

Helpful Report

Posted 2 years ago

Hi Jane, Thank you so much for your amazing 5-star rating of Pooky! We greatly appreciate your feedback and we're thrilled to hear that you are pleased with your new table lamp and shade - what a stunning pairing! I am so sorry to hear that there is a wobble to it, please email us at Hello@Pooky.com and we can investigate this further for you! Best wishes, Mara

Posted 2 years ago

“Lovely things!”

Helpful Report

Posted 2 years ago

Hi Emily, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Very pleased with my Matthew Williamson shade. It looks really lovely and is very well made!”

Helpful Report

Posted 2 years ago

Hi Karen, We completely agree that it looks really lovely and is exceptionally well made. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. Thank you! Best wishes, Mara

Posted 2 years ago

“Great service and lovely product”

Helpful Report

Posted 2 years ago

Hi Lisa, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Truly great materials and finishes !”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews