Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality; fantastic efficiency and fantastic customer care.”

Helpful Report

Posted 1 year ago

Hi there Thomas, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Super fast delivery. Extremely efficient service. Quality of product is top class. I will certainly be purchasing more items.”

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Posted 1 year ago

Hi Catherine, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Good delivery time, well packaged, lamp looks great, has good power and battery lasts a fairly long time.”

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Posted 1 year ago

Hi there Tom, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Beautiful table lamp - stunning colours and really adds something extra to the room.”

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Posted 1 year ago

Hi there Sarah, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“beautiful products and customer service second to none. excellent choice of colours and shapes with clear, helpful guidelines.”

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Posted 1 year ago

Hi Katherine, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 1 year ago

“Lovely selection of lampshades. The website was easy to navigate around and narrow down the options as it had colour and size options. Also the website showed all shadesizes/types with the same design. The lampshades arrived in good condition when they were supposed to and I am delighted with them.”

Helpful Report

Posted 1 year ago

HI there Anna, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Em

Posted 1 year ago

“Great website with lots of choice and good explanation of products!”

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Posted 1 year ago

Hi Giulia, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

Hi there, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Em

Posted 1 year ago

“An excellent company giving an excellent delivery service on their beautiful products. I’ve only recently discovered them and am delighted with the various lamps and shades I’ve purchased to add to, or replace, those in my home. Patricia”

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Posted 1 year ago

Hi there Patricia, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Wonderful quality products and easy international transaction to the EU.”

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Posted 1 year ago

Hi Anna, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“This is our second order of lampshades, quick delivery, all arrived well packaged and look fantastic, thank you.”

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Posted 1 year ago

Hi there, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Love them all! I'm addicted. So many amazing colours and patterns to choose from. Cheerful service. Great quality.”

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Posted 1 year ago

Hi there, Thank you for leaving such a wonderful review. We are thrilled we could provide you with a high level of service and products. Hope to see you soon. Best wishes, Mara

Posted 1 year ago

“Pooky is a newish kid on the block in the world of lighting but oh boy, it exceed all expectations! From customer service, quality to reasonable prices, you name it, it ticks all the boxes. Always on trend, huge variety of shades, patterns and colours! We will not buy from anywhere else. Why would you?”

Pooky 5 star review on 23rd January 2024

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Posted 1 year ago

Hi Irina, Thank you for all the compliments! We are so glad you have found us and LOVE this arrangement - how cozy! We can't wait to see you again. Best wishes, Mara

Posted 1 year ago

“Perfect as always. Thank you x”

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Posted 1 year ago

Hi Angie, No problem at all - we are happy to see you again and overjoyed with your new purchase. Thank you! Best wishes, Mara

Posted 1 year ago

“Excellent quality and choice of lamps. Love the designs and products always arrive promptly and well packged without damage. Would recommend. Worth the price point.”

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Posted 1 year ago

Hi Alice, We are thrilled you love your new Pooky purchase and hope to see you again soon. Thank you for taking the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Delivered within 2 days - beautifully made.”

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Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- The contrast colour in the inside of the shade is a funky and unique touch! We are pleased that you are pleased Best wishes, Mara

Posted 1 year ago

“Absolutely love my new shades. They arrived perfectly packaged, and I couldn't wait to open! Amazing how a new shade can transform an old lamp base, and lift a room!”

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Posted 1 year ago

Hi Susan, Thank you for taking the time to leave such a wonderful review. So glad to hear your thoughts and love the products as much as we do. Best wishes, Mara

Posted 1 year ago

“I love our lamp, it’s beautiful condition.”

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Posted 1 year ago

Hi Lucy, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We are so glad to have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“As always great quality products and speedy delivery.”

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Posted 1 year ago

Hi David, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“I am absolutely delighted with both my new lampshade and the service I received from Pooky. I ordered the St Clements egg and spoon empire shade and it arrived, well packed, within a couple of days. It is beautiful and exceeded all my expectations.”

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Posted 1 year ago

Hi Kim, Thank you for leaving such an impeccable review, we are blown away by your feedback and so happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“Beautiful lampshades. Excellent service. I am looking already to purchase another”

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Posted 1 year ago

Hi Karen, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews