Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We absolutely love this light shade. It fits perfectly in our Victorian home, being the right balance of timeless design but with a modern twist.”

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Posted 2 years ago

Hi Rebecca, It's wonderful to know that it fits perfectly in your Victorian home, striking the ideal balance of timeless design with a modern twist. Your satisfaction means everything to us. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you! Best wishes, Mara

Posted 2 years ago

“Excellent service and super fast delivery!”

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Posted 2 years ago

Hi Tara, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Absolutely love Pooky. The quality of their products is excellent, lots of variety and choice, quick delivery and updates throughout the process. We have a regency era cottage with electrics in odd places, so having stylish rechargable lamps is a godsend.”

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Posted 2 years ago

Hi Lee, We are absolutely delighted to hear that you love Pooky and that our products have met your expectations. It brings us great joy to know that our range of lamps with their stylish designs and excellent quality have been a perfect fit for your regency era cottage with those tricky electrics. We understand how important it is to have lighting options that complement your unique space, so we're thrilled to have been a godsend in that aspect! Thank you! Best wishes, Mara

Posted 2 years ago

“Really good product and service!”

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Posted 2 years ago

Hi John, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“The Portreath aged brass outside lights we bought are lovely things, very solidly made and have a great, high quality look. Not installed yet but we look forward to them being up and running. Fast delivery too - overall, definitely impressed, thank you.”

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Posted 2 years ago

Hi James, They are indeed lovely things, crafted with utmost solidity, and possess a stunning, high-quality appearance. We can't wait for you to have them installed and witness their beauty in full glow. The fast delivery and overall impression have definitely left us impressed as well. Thank you once again for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Beautiful lamps and lampshade. I ordered two recently and they arrived promptly, wrapped up really well. Thrilled with how they look in my house.”

Pooky 5 star review on 16th February 2024

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Posted 2 years ago

Hi Kirsty, Thank you for sending through your image and taking the time to write such kind words! This is such a stunning pairing - you have a keen eye for fabulous combinations. Best wishes, Mara

Posted 2 years ago

“Very happy with these pendants. The quality is good and like the design very much. Just what I was looking for.”

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Posted 2 years ago

Hi there, It's great to know that the quality meets your expectations and that you love the design. We aim to provide products that customers like you are looking for. Thank you for your support! Best wishes, Mara

Posted 2 years ago

“I am delighted with my new bedside lights. Pooky offer a fantastic range of choices, very high quality and stylish products and the ordering and delivery processes were extremely efficient”

Helpful Report

Posted 2 years ago

Hi there We aim to provide a fantastic range of choices, offering high-quality and stylish products. We are delighted that you found our selection to be to your satisfaction. We also strive to ensure that our ordering and delivery processes are as efficient as possible, and we are glad to hear that this was the case for your order. Thank you for your kind words and for being part of the Pooky family. Best wishes, Mara

Posted 2 years ago

“Great light, lovely quality!”

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Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Pooky are the go to company for sourcing and purchasing gorgeous Lamps and Lampshades. Excellent quality and service. Easy to use website and fast delivery.”

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Posted 2 years ago

Hi Catherine, Thank you for taking the time to write such a wonderful review. We strive to provide excellent quality and service, and it's wonderful to hear that our easy-to-use website and fast delivery have met your expectations. We are incredibly grateful for your loyalty as a customer. Your continued support means the world to us and we look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“I purchased a resin table lamp stand, I am delighted with the quality, design & uniqueness. It looks so elegant, having pride of place in my living area. Will definitely purchase a different coloured resin lamp stand next time.”

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Posted 2 years ago

Hi Sharon, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon Best wishes, Mara

Posted 2 years ago

“As usual Pooky offers a great customer service, but this time they really have exceeded my expectations! They dispatched my order very quickly but the courier delivered to the wrong address. I tried to contact the courier immediately but in the evening there was no sign on the courier website to amend their mistake. I contacted Pooky explaining that the parcel was delivered to a wrong address. Immediately Pooky issued another order totally free of charge, that I received very quickly. In the meantime, the courier recevoer my original parcel and delivered it. The second delivery arrived promptly, I contacted Pooky thanking them for their quick acting and asked how to send the second parcel back, they immediately send me a prepaid label and thanked me for updating them. Thank you Pooky for being so helpful with a small article (probaly my smallest purchase so far!) bought in the sale, but very cute. Perfect for my daughter's bedroom!”

Helpful Report

Posted 2 years ago

Hi Maria, We are thrilled to hear that once again, Pooky has been able to provide you with exceptional customer service. Your satisfaction is our top priority, and we are delighted to know that we exceeded your expectations this time! We apologise for the inconvenience caused by the courier's mistake, but we are glad that we were able to quickly and effectively resolve the situation for you. It was our pleasure to promptly dispatch a replacement order, free of charge, and we are delighted that you received it in a timely manner. We are also glad to hear that the original parcel eventually arrived, and we appreciate your cooperation in returning it to us. We hope the prepaid label we provided made the process easier for you. Best wishes, Mara

Posted 2 years ago

“Fabulous lamp shade and excellent service. Would highly recommended.”

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Posted 2 years ago

Hi there, Thank you so much for your amazing 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. Best wishes, Mara

Posted 2 years ago

“Brilliant service from Pooky. Lamps arrived on time, well packaged and perfect. Will definitely purchase from here again.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 2 years ago

“Very helpful when I visited the London showroom and the quality of the wall lights I purchased is really high quality for a reasonable price.”

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Posted 2 years ago

Hi Mary, We truly appreciate your support and are delighted to hear about your positive experience. We're glad to hear that our team was very helpful during your visit to our London showroom. Moreover, we're thrilled to know that the wall lights you purchased are of high quality and exceeded your expectations, all at a reasonable price. Providing top-notch products and exceptional value is our utmost priority. Best wishes, Mara

Posted 2 years ago

“Great website, fast shipping, fantastic communication and everything well packaged.”

Pooky 5 star review on 15th February 2024

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Posted 2 years ago

Hi Emma, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Super quality, excellent customer services 👏.”

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Posted 2 years ago

Hi Madhu, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Excellent quality”

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Posted 2 years ago

Hi Kavita, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Have ordered a beautiful lampshade from Pooky which ended up being too small (my mistake). Returned it, got my refund. Ordered another. Really happy! Excellent service and beautiful products. Thank you!!”

Helpful Report

Posted 2 years ago

Hi Cecelia, Thank you for leaving such a wonderful review! Your satisfaction is our top priority, and we are pleased to have been able to assist you throughout the process. We're also glad that our refund and exchange policies were able to accommodate your needs. Thank you once again for choosing Pooky and for sharing your positive experience. We look forward to serving you in the future and providing you with even more beautiful lighting solutions. Best wishes, Mara

Posted 2 years ago

“Lovely lights. Packaged well and look great, I get lots of compliments! Love Pooky!”

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Posted 2 years ago

Hi there, Thank you so much, Hannah, for your fantastic 5-star rating of Pooky! We're overjoyed to hear that you find our lights lovely, well-packaged, and great-looking. It's always a joy to receive compliments on our products! We appreciate your love for Pooky and look forward to serving you again in the future. Thank you for your support! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews