Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products, speedy delivery, and really well packed so my lights arrived in perfect condition.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I've previously bought 2 large antique brass Trafalgar table lamps that look terrific (in my previous, very old cottage and in my new modern home). I wanted another lamp and opted for the large Oriel as my daughter has one that I've always admired. Sale price made it fairly reasonable and delivery was extremely efficient.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I almost always use something from Pooky on all projects, recently a purchase of table lamps for a hotel restaurant came really quickly and get frequent compliments. Similarly wall lights for a bathroom refurbishment were exactly as pictured - beautiful! Thank you Pooky :)”

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Posted 1 year ago

Hi Charlotte, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Bought 2 pink scalloped edge lampshades from pooky,they are beautiful, I'm totally delighted with them,they complete my bedroom makeover. I've bought many lights and a mirror from pooky and always been pleased with the products and the way they are packed”

Helpful Report

Posted 1 year ago

Hi there Julie, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Good website - easy to use - quick delivery, excellent packaging, high quality items.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Kindest regards, Em

Posted 1 year ago

“My lamp shades are amazing exactly like the website and the colours are beautiful . I couldn’t believe the delivery was unbelievably quick and packed beautifully . Well done Pooky .”

Helpful Report

Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Em

Posted 1 year ago

“Pooky have gone to great lengths to accomodate me with lamp stands and plug sockets that required older 5 amp fittings for my cottage as well as remaining in communication throughout the whole process. Fantastic customer service and stunning products.”

Helpful Report

Posted 1 year ago

Hi Sarah, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Lovely lampshade - great colour. Good service.”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Great products and very quick delivery!”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“This is the 3rd time I’ve ordered from Pooky, great quality & fast service. Had a query about the Rita chandelier & they replied quickly & helpful. Will definitely be returning.”

Pooky 5 star review on 19th January 2024

Helpful Report

Posted 1 year ago

Hi Emma, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Not received. Courier company failed to deliver (on 2 occasions) so have cancelled order.”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear you have had some trouble with DPD delivering your order and I can only apologise for this happening. Once the order is dispatched, we have very little control over this so I am sorry this never arrived with you. Kindest regards, Em

Posted 1 year ago

“Great company, quick delivery”

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Posted 1 year ago

Hi Amanda, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Incredibly fast delivery (Next day! Even though I didn't pay for it...!) and amazing quality products at great price points.”

Helpful Report

Posted 1 year ago

Hi Beth, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Lovely lampshades, great design and really good quality”

Helpful Report

Posted 1 year ago

Hi there Anna, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Service very good as usual”

Helpful Report

Posted 1 year ago

Hi there Denise, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Beautifully made lampshade, at a very reasonable price, just the elevated update that was needed for a pretty lamp.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Great service and product”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Stunning! Pooky has such a great choice of high quality, well made lampshades with something for every room and every style.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes Emmy

Posted 1 year ago

“Super quick delivery just one day from order. Great quality and look beautiful in my home”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Purchased 3x pumpkin glass shades, super easy to order, very speedy delivery, great packaging. Shades are all handmade so there are slight imperfections but I love that. Great product, great service!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews