Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have purchased lights previously and been very happy but this time I'm very disappointed. The glass was broken so I contacted Pooky. They sent a full replacement and I was to return the previous order. They didn't arrange a pick up and insisted I find a drop off place and take the parcel there. I think this is unacceptable. What do people do who haven't a car or a decent bus route?”

Helpful Report

Posted 2 years ago

Hi Dorothy, Thank you so much for taking the time to share your feedback about your recent experience with Pooky. We truly appreciate your honesty and want you to know that your input is incredibly valuable to us. First and foremost, please accept our sincere apologies for the disappointment you faced with your recent order. We understand how frustrating it must have been to receive the lights with a broken glass. Rest assured that this is not the level of quality or service we strive to provide. Regarding the return process, we apologise for any inconvenience caused. We understand that expecting customers to find a drop-off place without providing a convenient pick-up option is unacceptable. We sincerely apologise for this oversight and will definitely address this concern internally to ensure it doesn't happen again. Once again, we apologise for any frustration caused and thank you for bringing this to our attention. Your feedback will undoubtedly help us enhance our services and provide an even better experience for all our customers. Best wishes, Mara

Posted 2 years ago

“Love our new wall lights and shades. It was sent super quickly. Only a pity about now having to pay import tax for uk goods into Ireland which was over half the price of the items but not Pookys fault.”

Helpful Report

Posted 2 years ago

Hi there. We are glad to know that your order was delivered swiftly, ensuring a timely arrival of your items. We strive to provide a seamless and efficient shopping experience for all our valued customers. We sincerely apologise for any inconvenience caused by the import tax incurred on UK goods into Ireland. Unfortunately, this matter is beyond our control, but we appreciate your understanding. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Best wishes, Mara

Posted 2 years ago

“Classy company. Excellent service and beautiful products.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Louise, for giving Pooky a fantastic 5-star rating! We truly appreciate your support and loyalty as a customer. Your kind words, "Classy company. Excellent service and beautiful products," mean the world to us. We are so happy to know that our products and service have met your expectations. We look forward to serving you again in the future and providing you with more beautiful products. Thank you once again for being a loyal customer! Best wishes Mara

Posted 2 years ago

“Fantastic service. A great choice of size and design. Arrived promptly, well packaged and exactly as described. I'd definitely use them again and would recommend to others.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving such a wonderful review! We take pride in our wide selection of sizes and designs, and it's wonderful to know that they meet your expectations. We also strive to provide prompt delivery and make sure our products are well packaged to ensure they reach you in perfect condition. Your kind words mean a lot to us, and we're grateful for your recommendation. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Lovely quality and aesthetic, really pleased with my purchase. P.s the team were super helpful when I called for some advice/info. Love good customer service ☺️”

Helpful Report

Posted 2 years ago

Hi Helen, We take pride in providing lovely quality and aesthetic products, and it's wonderful to know that this resonated with you. Additionally, we're delighted that our team was able to assist you when you called for advice or information. Good customer service is something we value dearly, and your appreciation means the world to us. Best wishes, Mara

Posted 2 years ago

“The product information was really helpful. Pooky are one of the few retailers who note the dimensions of a wall lights back plate - something that can be fundemental when choosing the right product. Delivery was effortless. Highly recommended!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to write such a wonderful review. We believe that providing detailed dimensions of a wall light's back plate is crucial in ensuring our customers select the perfect product for their needs. It's also great to know that your delivery experience with us was effortless. We strive to make the entire process as smooth and convenient as possible for our valued customers like you. Best wishes, Mara

Posted 2 years ago

“Very attentive customer services - the rechargeable lamp came with a little dent, which required a replacement. The issue was promptly sorted by the team and now all is perfect. Issues may always happen, but you can measure the quality of the service by the way the business handles these sort of hiccups. This is not the first Pooky lamp we own (we have chandeliers, outdoor lights and a few table lamps, and always very happy customers.”

Helpful Report

Posted 2 years ago

Hi Paula, We truly appreciate your support and are thrilled to hear that you are satisfied with our products and customer service. We are sorry to hear about the little dent on your rechargeable lamp, but we are glad that our team was able to promptly resolve the issue and provide you with a replacement. We believe that the way a business handles such hiccups is a reflection of its service quality, and we are glad to have met your expectations in this regard. Thank you so much! Best wishes, Mara

Posted 2 years ago

“Great products with superb customer service.”

Helpful Report

Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Amazing lamps! They’ve added character and light to my lounge, thank you!”

Helpful Report

Posted 2 years ago

Hi there, We greatly appreciate your loyalty as a valued customer and we are delighted to have been able to enhance the ambiance of your space. Should you need any further assistance or have any questions, please do not hesitate to reach out. Best wishes, Mara

Posted 2 years ago

“Love all my Pooky lamps. All of them but particular enjoying my rechargeable desk lamp.”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 2 years ago

“I ordered the alabastar large hanging light and I am obsessed with it. It is so beautiful and I am so happy to have it. It was sold out initially, I was desperately waiting to get it and I finally got it. It looks even more beautiful once it's installed. Can't wait to order more lights from Pooky.”

Helpful Report

Posted 2 years ago

Dear Roshini, We are just as obsessed with our Larger Polly pendant as much as you are! Your kind words about its beauty and the happiness it brings you are truly heartwarming. We understand the anticipation you felt while waiting for it to be restocked, and we're delighted that you finally got your hands on it. The fact that it looks even more stunning once installed is music to our ears! Best wishes, Mara

Posted 2 years ago

“Very impressed with purchase of lamps, beautifully made and stunning colour shades, also very quick delivery”

Pooky 5 star review on 12th February 2024

Helpful Report

Posted 2 years ago

Hi Pat, Thank you for taking the time to write such a wonderful review. We take great pride in creating beautifully made products with stunning color shades, and it's incredibly rewarding to know that you appreciate the craftsmanship. Moreover, we are thrilled to learn that our delivery process met your expectations. We strive to provide prompt and efficient service, ensuring that your Pooky experience is nothing short of exceptional. Best wishes, Mara

Posted 2 years ago

“Love our new Pooky lights, they’re exactly what we were looking for and the quality doesn’t disappoint.”

Helpful Report

Posted 2 years ago

Hi Georgia, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Gorgeous quality, super quick delivery. Love my lampshade!”

Helpful Report

Posted 2 years ago

Hi Amy, We greatly appreciate your feedback and are delighted to hear that you are loving your lampshade. Gorgeous quality and super quick delivery are two pillars we hold dear to our hearts, and it's wonderful to know that we've met your expectations. Thank you once again for choosing Pooky, and if there's anything else we can assist you with in the future, please don't hesitate to reach out. Best wishes, Mara

Posted 2 years ago

“Excellent delivery service and product. Unfortunately had to return item as I had mid-measured the space but the returns service couldn’t have been simpler. Wouldn’t hesitate to shop with Pooky again.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Love the product range and had a positive experience with my order”

Helpful Report

Posted 2 years ago

Hi Lizzie, Your satisfaction is of utmost importance to us, and we're delighted to know that we were able to meet your expectations. We value your trust in our brand and look forward to serving you again in the future. Thank you! Best wishes, Mara

Posted 2 years ago

“My new Pooky Lampshades are fabulous.. I love knowing I am now a pooky customer!”

Helpful Report

Posted 2 years ago

Hi Joanna We are delighted to hear you love your new lampshade! Becoming a Pooky customer is truly special, and we're honored to have you as part of our amazing community. If you ever need any assistance or have any questions, please don't hesitate to reach out. Best wishes, Mara

Posted 2 years ago

“Very good service - our lantern arrived broken and Pooky replaced it extremely quickly.”

Helpful Report

Posted 2 years ago

Hi Naomi, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Excellent and quick delivery! Gorgeous lampshade. A friend liked it so much, she wondered if I should have got a bigger one!”

Helpful Report

Posted 2 years ago

Hi there, We are so happy to hear that you were happy with your purchase and that the lampshade exceeded your expectations. We take pride in our excellent and quick delivery service to ensure your satisfaction. It's fantastic to hear that your friend admired the lampshade so much that she suggested getting a bigger one. We truly appreciate your support and hope to serve you again soon with our wide range of stunning products. Best wishes, Mara

Posted 2 years ago

“Excellent products and Excellent Customer Service!”

Helpful Report

Posted 2 years ago

Hi Joanne, We greatly appreciate your kind words and support. It brings us tremendous joy to know that you find our products excellent and that you have experienced our top-notch customer service. Thank you! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews