Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchase many products from Pooky, wall lights, ceiling lights and sockets. Love the products and very quick delivery time. Will defintely use again in the future and keen to recommend to my friends. Thank you for a great product and good service.”

Helpful Report

Posted 2 years ago

Hi there, We are delighted to hear that you would choose to use our services again in the future. Your recommendation means a lot to us, and we are grateful for your kind words about our product quality and good service. Thank you - Your support means the world to us! Best wishes, Mara

Posted 2 years ago

“Great products and quality, absolutely thrilled with my new lampshade and base.”

Helpful Report

Posted 2 years ago

Hi Philippa, It's wonderful to know that our products and quality have met your expectations. We hope you continue to enjoy your Pooky lamp and please don't hesitate to reach out if you have any further inquiries. Best wishes, Mara

Posted 2 years ago

“One of the best interior design and lighting companies I’ve ever dealt with. Fabulous products and really helpful and efficient customer services too. Would highly recommend.”

Helpful Report

Posted 2 years ago

Hi P-J, It warms our hearts to hear that you consider us one of the best interior design and lighting companies you've ever dealt with. Our team works tirelessly to curate fabulous products and ensure efficient customer service, so it's incredibly rewarding to know that our efforts have made a positive impact on you. Thank you for your kind words and for being a valued Pooky customer. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Absolutely love the rechargeable lights , they are so useful for many uses including camping :-) and Pooky service and packaging is brilliant”

Helpful Report

Posted 2 years ago

Hi Andrea, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 2 years ago

“I am delighted with my pooky lamps and lampshades, they look stunning. Also, the customer service is impeccable. I would fully recommend them.”

Helpful Report

Posted 2 years ago

Hi Chiara, Thank you so much for awarding Pooky with a fantastic 5-star rating! We truly appreciate your support and loyalty as a valued customer. I am thrilled to hear that you are delighted with your Pooky lamps and lampshades, and that they have brought a stunning look to your space. Our team takes great pride in providing impeccable customer service, so it's wonderful to know that we have met your expectations. Thank you for recommending us; we are truly grateful for your kind words. Best wishes, Mara

Posted 2 years ago

“Gorgeous lamp. This is my third from Pooky. Great design.”

Helpful Report

Posted 2 years ago

Hi Vanessa, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Fantastic first experience of buying from Pooky. I placed my order and it was delivered within 2 days! Beautiful lampshade, just what I was looking for. I will definitely be back. Highly recommended.”

Pooky 5 star review on 15th February 2024

Helpful Report

Posted 2 years ago

Hi Anna, It's amazing to hear that your first experience of buying from us was fantastic. Delivering your order within 2 days is just one of the ways we strive to provide a top-notch shopping experience for our customers. We are even happier to know that the lampshade you received is exactly what you were looking for. Thank you. Best wishes, Mara

Posted 2 years ago

“Excellent selection of lights and lampshades.”

Helpful Report

Posted 2 years ago

Hi there, We appreciate you taking the time to share your thoughts with us. We're delighted to hear that you found our selection of lights and lampshades excellent. Our team takes pride in curating a wide range of high-quality options to cater to diverse tastes and needs. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future! Thank you. Best wishes, Mara

Posted 2 years ago

“The girl was pleasant Quick delivery”

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Posted 2 years ago

Hi Michael, Thank you for leaving such a delightful review. We're happy, you're happy! Can't wait to see you again soon! Best wishes, Mara

Posted 2 years ago

“I used Pooky lighting a lot with my clients and for my own personal home also. They offer a great selection of fictures particularly for wall lights. I return to them at some point for most projects.”

Helpful Report

Posted 2 years ago

Hi Ruth, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“I have purchased a few lamps from Pooky and I am always so happy every time. Service is super, delivery fast and the products are divine. Will definately be purchasing from Pooky again”

Helpful Report

Posted 2 years ago

Hi Michelle, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Very pleased with ordering process, speed of delivery and quality of packaging.”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Stunning quality product”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Absolutely delighted with my new lamp shades. Not the first I have bought & certainly not the last. From moment of ordering to their very swift delivery the whole process was perfect. Your products are first class as is your service. Thank you.”

Helpful Report

Posted 2 years ago

Hi Sarah, We take great pride in ensuring that every step of the ordering process, from start to finish, is flawless. It brings us immense joy to hear that our products have once again met your expectations, and we are thrilled to hear that you found our service first class. Thank you for your continuous support and for being such a valued customer. We truly appreciate your kind words, and we look forward to assisting you with any future purchases. Best wishes, Mara

Posted 2 years ago

“Super, quirky well made designs; a most helpful website allowing a customer to see lots of shade/ colour/ base/ shade combinations and really excellent service”

Helpful Report

Posted 2 years ago

Hi Helen, We're delighted to hear that you find our designs super and quirky, and that our website has been helpful in allowing you to explore various shade, colour, base, and shade combinations. We've put a lot of effort into creating a seamless browsing experience for our customers, so it's wonderful to know that it has been helpful for you. We take pride in offering excellent service to our valued customers, like yourself. Your satisfaction is our top priority, and we're thrilled to have provided you with a positive experience. Thank you for choosing us! It's customers like you who inspire us to keep creating beautiful and unique lighting designs. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Great quality and perfect colour”

Helpful Report

Posted 2 years ago

Hi Hannah, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“I’ve bought several products from Pooky. Can’t fault the products or their customer service. Delivery is fast and and everything I’ve bought so far is beautiful”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“Very impressed with Pooky's helpful team. I accidentally ordered the wrong shades and they quickly intercepted them so that I didn't receive the order and arranged for a refund. I then ordered another 2 shades and received them within 2 days, nicely packaged. The only criticism I had was with the courier who left the box by the gate without pressing the buzzer and it was pouring with rain that day! Apart from that, great service.”

Helpful Report

Posted 2 years ago

Hi there, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! I am so sorry to hear that the courier left your parcel in the rain and I can understand this being incredibly frustrating. Please accept my deepest apologies. We hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“Such good and quick service! And the most gorgeous lampshades! Will most definitely buy from Pooky again in a heartbeat.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Ita a pleasure to buy from Pooky. The Crick spotlight is a really fantastic light for reading in bed. It's compact, classy looking and is a very good quality product. The black and gold option is a perfect match for our black metal beadstead with gold knobs. We ordered two lights, they arrived very quickly and were well packaged. Thank you Pooky.”

Helpful Report

Posted 2 years ago

Hi Vicky, We are delighted to hear that you had the pleasure of buying from us and that the Crick spotlight is a perfect match for your black metal bedstead with gold knobs. We are thrilled that you found the light to be compact, classy-looking, and of excellent quality. We strive to provide our customers with top-notch products and exceptional service, so it's wonderful to know that your lights arrived quickly and were well packaged. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews