Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hardest part was choosing which colour and design I wanted as the options were so good! Super quick delivery, with clear and helpful instructions. Every piece we have bought has been beautifully designed and always gets compliments from visitors.”

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Posted 1 year ago

Hi Bryony, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience and with your purchases. Best wishes, Mara

Posted 1 year ago

“Such efficient & speedy service. Items beautifully packaged.”

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Posted 1 year ago

Hi Eunice, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Fabulous choice of lamps and shades to suit every room and every requirement. Delivery is super speedy and well packaged. I’m delighted with my choice again.”

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Posted 1 year ago

Hi Jan, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Love my rechargeable lights - well worth the money. Bring a whole new lease of life to a dark dining area. Use them allllllll the time.”

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Posted 1 year ago

Hi Emilie, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“Both my lampshade and lamp base look lovely in my yoga room! The lamp had a slight hiccup but arrived on the second attempt. I’m still happy to give it 5 stars as your customer services responded brilliantly. Very grateful. Great quality and very happy customer. Thanks.”

Pooky 5 star review on 23rd January 2024

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Posted 1 year ago

Hi Amanda, Thank you for sending through this image - what a stunning pairing. We are overjoyed you love your new Pooky purchase and hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“I have used Pooky extensively during my (slow!) house renovation. The lights and shades have always been great and when there has been an issue they have sorted it out without hesitation. Would definitely recommend.”

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Posted 1 year ago

Hi Clare, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“My lampshades arrived on time, beautiful turquoise colour, a bit darker than on the photos but i love them regardless. The glass is of high quality. There was no option on the page for washers and the company emailed me asking which colour i’d like and just added it to my order. I haven’t hang them yet, house isnt ready.”

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Posted 1 year ago

Hi there, Thank you for leaving such a wonderful review - I am so glad you are happy with the service provided and can't wait for you to install these. Please do get in touch if you have any questions! Best wishes, Mara

Posted 1 year ago

“I love my pooky lights. I've now bought two. They are so stylish and I have never found any other company that I consistently say "oh that's gorgeous".”

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Posted 1 year ago

Hi there, Thank you for sharing your image with us, the lampshade looks perfectly at home in your beautiful room! We are thrilled you are in love with the Stella as much as we are! Best wishes, Mara

Posted 1 year ago

“Excellent service and great value products. Well designed and filling a much needed gap in the market.”

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Posted 1 year ago

“Perfect service all round. Very quick delivery. Great quality lights.”

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Posted 1 year ago

Hi Christina, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Everything we have bought to date from Pooky has arrived promptly, in perfect order and has been exactly what we wanted. From bathroom wall lights and pendants, star hallway pendants, table lamps with lampshades, and outside wall lights they have all added glamour and interest to the spaces they were bought for. Added to this the prices are reasonable for both their design and quality.”

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Posted 1 year ago

Hi there, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“Absolutely love my Pooky clip on candle shades. They have made an enormous difference to the atmosphere in my sitting room. Understated and classic. As a side note, when my parcel arrived I was a couple of shades short of the 6 I had ordered. Pooky responded to me immediately and sent out the missing two with no fuss and totally efficiency. Totally brilliant. Needless to say I am putting together my next order already!”

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Posted 1 year ago

Hi Kate, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Fantastic lampshade! I buy all my lighting from here”

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Posted 1 year ago

Hi Poppy, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Beautiful lamps and arrived well packaged and in perfect condition! Delighted and will be shopping with Pooky again!”

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Posted 1 year ago

Hi Emma, Thank you for getting in touch and letting us know about your experience! That's fabulous to hear and we can't wait to see you again. Best wishes, Mara

Posted 1 year ago

“It's the first time I looked at Pooky as my friend referred me and wanted everything! I've got such a pretty pendant light for the hall which lets the light shine though and is a lovely thing to wake up to in the morning.”

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Posted 1 year ago

Hi Sarah, Thank you for leaving such wonderful feedback and that you love our products as much as we do. Welcome to the Pooky family and can't wait to see your collection grow. Best wishes, Mara

Posted 1 year ago

“Quality and under stated class.”

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Posted 1 year ago

Hi Tracey, Thank you for sharing your image with us, the lampshade looks perfectly at home in your beautiful room! Best wishes, Mara

Posted 1 year ago

“Such beautiful products, always delivered quickly and in perfect condition.”

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Posted 1 year ago

Hi Georgia, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 1 year ago

“Excellent service. High quality items I love. Easy to install. Perfectly packed with great care and attention meaning they arrived in perfect condition. Totally recommend.”

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Posted 1 year ago

Hi Sue, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“I purchased the flora ceramic shade in natural plaster and Henry gallery in antiqued brass for the cooper wall fitting in antique brass. Everything came well packaged and ahead of expected delivery time. The fittings are so luxe and beautiful they completely make the room. The ceramic shade in particular is something that I've not seen elsewhere and always gets commented on.”

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Posted 1 year ago

Hi Lydia, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We are so glad to have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Very nice colour and quality. Arrived quickly”

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Posted 1 year ago

Hi Phillippa Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews