Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not be happier with my Pooky resin emerald green lampbase and stripey fushia pink shade. It is a lovely piece to have in my pink and green room and I have had so many compliments on it already. I am already looking a purchasing another - thank you Pooky love my purchase.”

Helpful Report

Posted 2 years ago

Hi Penelope, It's wonderful to know that our Pooky resin emerald green lampbase and stripey fuchsia pink shade have found a perfect place in your pink and green room. We're even more delighted to hear that you have received numerous compliments on it already! Your kind words truly warm our hearts, and we are honored that you are considering purchasing another lamp from us. We are here to assist you whenever you are ready. Best wishes, Mara

Posted 2 years ago

“Fantastic lamps and shades. I have purchased far too many of both and keep returning due to the quality, design choice and customer service. I have had to call to change orders and deliveries a few times and Pooky always take the pragmatic and customer-centric approach. It is appreciated!”

Helpful Report

Posted 2 years ago

Hi Meghan, We are delighted to hear that you have had a fantastic experience with our lamps and shades. Your kind words about our quality, design choices, and customer service truly mean the world to us. We are overjoyed to have you as a loyal customer who appreciates our pragmatic and customer-centric approach. We understand that sometimes orders and deliveries need to be changed, and we're always here to assist you with any adjustments you require. Your satisfaction is our top priority. Best wishes, Mara

Posted 2 years ago

“I consistently use Pooky for all my projects because the quality is very good and the customer service is excellent. Returns are free and easy if needed, and prices are very good value. Highly highly recommend!”

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Posted 2 years ago

Hi Claire, Your kind words about our competitive prices are truly heartwarming. We always strive to provide the best value to our customers, and it is fantastic to know that you perceive it as such. Thank you. Best wishes, Mara

Posted 2 years ago

“Love the huge choice of colours and styles offered by Pooky, impossible to find anywhere else. The lampshades definitely enhance my room adding a hit of colour and pattern. Delivery is quick and efficient.Already looking to buy another one.”

Helpful Report

Posted 2 years ago

Hi there, We truly appreciate your feedback and are thrilled to hear that you love the huge choice of colours and styles offered by Pooky. Our goal is to provide unique lampshades that add a hit of colour and pattern to enhance any room. We're also glad to know that our quick and efficient delivery service met your expectations. We can't wait to assist you again in your future purchase. Thank you for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Beautiful lamp and shade. Excellent service and very speedy delivery. That’s why we keep going back.”

Helpful Report

Posted 2 years ago

Hi Jeremy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Bought the large Pumpkin light. Put a large tinted lightbulb in it and it’s a gorgeous pinkish glow It looks lovely upstairs in our hallway so much so that we bought another one for downstairs in the hallway. We bought 2 ceiling roses and painted them pink. The second light is going up this weekend 🥰”

Pooky 5 star review on 9th February 2024

Helpful Report

Posted 2 years ago

Hi Jo, Thank you so much for your fantastic 5-star rating of our beloved Pooky! We are truly thrilled to hear about your positive experience with our large Pumpkin light. It's wonderful to know that the large tinted lightbulb has created a gorgeous pinkish glow that adds a lovely touch to your upstairs hallway. We are extremely grateful that you loved it so much that you decided to purchase another one for downstairs. Your loyalty as a customer means the world to us! Best wishes, Mara

Posted 2 years ago

“Arrived quickly and very well packaged.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“We purchased a roddy ceiling light for our bathroom and are delighted with the result. Very well made product and the glass rods cast a lovely dappled light. So pleased with our purchase that we’re going to order the matching wall lights too.”

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Posted 2 years ago

Hi Meg, Your satisfaction means the world to us, and we are incredibly grateful for your loyalty. We are delighted to announce that we now offer matching wall lights to complete your perfect bathroom lighting setup. We're confident that they will complement the Roddy ceiling light flawlessly. Thank you! Best wishes, Mara

Posted 2 years ago

“Beautiful small shades in crimson, bought for existing lamp bases. So super cute Love them 😍😍😍”

Helpful Report

Posted 2 years ago

Hi Elena, We are delighted to know that you love the beautiful small shades in crimson that you purchased for your existing lamp bases. It's great to hear that they are super cute and that you are loving them so much! 😍😍😍 Once again, thank you for your support and for taking the time to share your experience with us. We hope to have the pleasure of serving you again in the future. Best wishes, Mara

Posted 2 years ago

“All worked out well and was quickly delivered. The chandelier feels high quality (and is very heavy)”

Helpful Report

Posted 2 years ago

Hi Marium, Thank you so much for your fantastic 5-star rating of Pooky! We are thrilled to hear that you had such a positive experience with us. It is wonderful to know that everything worked out well and was promptly delivered to your doorstep. Your satisfaction means everything to us! Moreover, we are delighted that you find the chandelier to be of high quality. We take pride in crafting exquisite and durable products to meet our customers' expectations. Your feedback regarding its weight reassures us that we are delivering a product that exceeds your needs. Best wishes, Mara

Posted 2 years ago

“This is my 5th purchase over the last few years and have never had such reliable service. Thankyou , and I remain really delighted with the lamps and shades.. Janex”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“beautiful shade, very quick delivery”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Very fast delivery time and good communication via email. I am not sure whether to keep the lampshade or not. Whilst the colour is nice I feel the quality of the shade is not worth £79.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for your email regarding the quality of the lampshade. We apologize for any disappointment caused. Your feedback is important to us, and we'll use it to improve our products. Please don't hesitate to contact our customer support team if you need any help or have further questions. Thank you for choosing Pooky! Best wish, Mara

Posted 2 years ago

“website was easy to navigate and customer service was quick and helpful.”

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Posted 2 years ago

Hi Bareerah, Thank you so much for your feedback and are thrilled to hear that you had a great experience. We're glad you found our website easy to navigate, and our customer service team is delighted that they were able to provide you with quick and helpful assistance. Your satisfaction is our top priority, and we look forward to serving you again in the future. Warm regards, Mara

Posted 2 years ago

“Bought some lamp shades as I am doing up my bedroom. Delivery was very fast and they were very well packaged. I am very happy with the quality and design of the lamp shade.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your fabulous 5-star rating of Pooky! We truly appreciate your kind words and are absolutely thrilled that you are satisfied with your recent purchase. We are delighted to hear that our lamp shades have perfectly complemented your bedroom renovation. Our team strives to ensure swift delivery and secure packaging, so it's great to know that we succeeded in providing a seamless shopping experience for you. Your satisfaction with the quality and design of our lamp shade brings us immense joy. We take immense pride in curating unique and stylish products that add that extra touch of charm to every space. Thank you once again for your glowing review. We are truly grateful for your support and look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“I ordered 2 Pickling table lamps and 2 shades for my bedroom. The table lamps were just what I wanted but the colour of the shades did not work in my room. I contacted Pooky to enquire about a couple of other shades and they helpfully sent me samples. Even then, I ended up ordering several more shades until I got the size, shape and colour right. Throughout the process, Pooky has dispatched all orders very rapidly and have refunded me promptly for the ones I returned. I have been very impressed with the service and would definitely order again. In fact I ended up ordering another Pickling lamp for another bedroom and keeping 3 shades in total.”

Helpful Report

Posted 2 years ago

Hi Julie, We're thrilled to hear that you are satisfied with your purchase of 2 Pickling table lamps and that they were exactly what you were looking for. We apologize that the color of the shades didn't work in your bedroom, but we're glad to hear that our customer service team was able to assist you in finding the perfect shades by providing samples and helping you get the size, shape, and color just right. We're proud to have provided you with rapid order dispatches throughout the process, as well as prompt refunds for the returned items. Your satisfaction is our top priority, and we're delighted that you've been impressed with our service. Your loyalty means the world to us, and we truly appreciate your continued support. Best Wishes, Mara

Posted 2 years ago

“Absolutely love my new Pooky Lampshade. A simple change has made all the difference. Great website from Pooky; fun, informative and efficient.”

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Posted 2 years ago

Hi Lucy, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Fantastic service and excellent quality! The light looks brilliant in my office, I’m especially happy with the quality and choice of options/combinations with the lamp base and shade!”

Helpful Report

Posted 2 years ago

Hi Jack, Thank you so much for your top-notch 5-star rating of Pooky! We are thrilled to read your feedback and hear that you are completely satisfied with our fantastic service and excellent quality. We are delighted that the light looks brilliant in your office! We take immense pride in offering a wide array of options and combinations for our lamp bases and shades, so it brings us great pleasure to hear that you are especially happy with the quality and choice. Best wishes, Mara

Posted 2 years ago

“I came across Pooky on Instagram and I am so glad I did! I purchased wall lights for beside my bed. The fact I didn’t have to have the installed by an electrician was amazing - just simply screwed to the wall and then recharged when needed. Perfect!”

Helpful Report

Posted 2 years ago

Hi there, It brings us immense joy to know that you are pleased with your purchase. We completely understand how convenient it is to not have to rely on an electrician for installation. Our aim is to provide hassle-free lighting solutions that can be easily incorporated into any space. Simply screwing the lights to the wall and easily recharging them when needed is what makes Pooky perfect for you! Best wishes, Mara

Posted 2 years ago

“Lampshades and stands ordered for an office refubishment project. Very good quality and price.”

Helpful Report

Posted 2 years ago

Dear Carol Thank you - we truly appreciate your support and kind words. It means a lot to us knowing that you are satisfied with our product. In addition, we would also like to mention that we recently received feedback for our lampshades and stands. We're delighted to hear that you found them to be of very good quality and price. Your positive feedback is invaluable to us, especially as we strive to provide the best products and service to our customers. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews